I came in with glasses that were completely falling apart, not even sure if they could be saved…read more From the moment I walked through the door, I was in good hands. Paul Silver took care of me right away, and by the time he was done, my glasses looked and felt absolutely brand new. His skill and attention to detail were truly impressive. What made the visit even better was the conversation. Paul is the kind of person who makes you feel right at home -- we talked about a variety of topics and the time just flew by. It's rare to find that kind of warm, genuine interaction at a business these days. If you're looking for a place where you're treated like a real person and not just a customer, Eyeglass Wearhouse is it. I'll definitely be back, and I'll be asking for Paul every time. Highly recommend!

I cannot say enough good things about this business. They have a huge selection of frames from…read morewhich to choose. Paul and Michelle are very welcoming and helpful. I recently broke my frame and they were actually able to resolve the issue that day! Amazing customer service! I highly recommend using them for your future eyeglass needs!!

My husband and I had such a great experience with stanton the 2 employees Arey and Iliana went…read moreabove and beyond for my husbands needs, We needed to speak to the supervisor and were told to come back the next day, we did and met with James he also was very kind and professional and took care of our concerns immediately.

Not satisfied with the customer service, the 30 days policy return or exchange is not being…read morehonored. My mother purchased a pair of eyeglasses from your store, and unfortunately, the frame was not to her liking--the size appeared wider than expected. When we returned to address this concern, we expected a straightforward resolution--either an exchange or a refund--especially considering your stated 30-day return and exchange policy for frames. However, we were met with resistance. The store manager, Mike, was not willing to assist in resolving the issue and instead appeared more focused on encouraging us to purchase an additional pair of glasses. This approach felt dismissive of our concern and did not reflect a customer-first attitude. The situation became uncomfortable and frustrating, particularly as we were simply seeking a fair resolution. As a result of this experience, my mother and I have decided to take our business elsewhere to purchase her eyeglasses. It is disappointing that what should have been a simple exchange turned into such a negative experience. I hope this matter is taken seriously, as customers should feel supported and treated fairly. At this time, I would not recommend this location based on our experience. I would appreciate a response regarding how this situation can be addressed.

These guys are great. They are easy to get to with plenty of parking and have a vast selection of…read moreframes of all types. All the staff are friendly and you can shop with no pressure. I have purchased several pairs of glasses from them and each time they were helpful and professional helping me select and choose a nice frame. They also have a doctor of optometry in the store should you need that. All in all, a good place for glasses.

This is a smaller, older building in Deerfield so it doesn't look like much on the outside. Because…read morethey're smaller, they always give great, individualized care. Antonio is always so sweet and helpful. The doctors do the exams remotely which is kind of cool because wise she can see the images and conduct the exam online after the office staff walk you through the typical eye exam process. Everyone is nice and friendly and they always try to get you the best deals when you don't have insurance.

Great experience & convenient for where I live! I haven't gotten an eye exam done in years and…read moreeverything went very smoothly. Very friendly doctors & receptionists. They have great deals on glasses for men, women & kids. I bought a pair of Vogue glasses for only $75 which even came with the lenses! (You also can save 5% if you use your target red card).

The staff could not be friendlier. Mr. Bernard is a pleasure to speak with and was able to help my…read moreson pick the right glasses. My wife and I have also gotten eye exams and glasses and the whole process was very easy. I've seen some negative reviews about the virtual doctor approach. From someone who has been seeing eye doctors since the age of 7. There is NO DIFFERENCE in the exam procedure or evaluation.

Our experience at South Florida Vision in Delray Beach was unfortunately very disappointing. I came…read morein with my two daughters, and despite arriving on time for our appointment, we waited nearly 2 hours before being seen. The office feels extremely high-volume, and instead of receiving personalized attention, patients seem to be processed as quickly as possible. Once we were finally seen, the appointment itself felt rushed because the doctor appeared to be running far behind schedule. Communication between the doctor, optical staff, and reception also seemed very disorganized, which created confusion throughout the visit. I was especially frustrated by the lack of clear communication from the front desk regarding insurance coverage and protection plans for glasses. On two separate occasions, staff failed to mention available protection options for the frames. Later, when the frames broke, I was forced to pay out of pocket because no protection plan had been added or properly explained to us at the time of purchase. What made the situation even more frustrating was that the staff made me feel as though it was somehow my mistake for not having protection coverage, even though I was never offered or informed about it in the first place. Instead of taking accountability for the lack of communication, the responsibility was shifted onto me as the customer. Customer service, organization, and communication need significant improvement. Families coming in for care should not feel rushed, overlooked, blamed for unclear policies, or left confused about important insurance and eyewear coverage details.

Deerfield has the best customer service professional in the business. Super helpful knowledgeable…read morewithout even seeing the problem. Would recommend to anyone who needs their phone fix or replaced screen. Shaun the Tech was extremely positive, patient and kind, 5 stars for the service.

Shawn and Jeffrey were great. Fast, knowledgeable and took care of my needs really fast. Totally…read morerecommend them and TECHY in Deerfield Beach.

Really like the OD Dr Francine. Kind and professional. No…read morepressure shopping for frames and lenses. The gentleman that runs the optical part (sorry, did not get his name) is personable but professional. Gave me a price for lenses without a hassle so I could shop around. Turns out they have the best price so going back to order from them!

Very friendly, excellent service, great prices, has pretty much anything you would want custom…read moreglasses, etc. I brought my own frames that I had purchased and they were fine with that. Will definitely be going back for my next pair.!

I brought in glasses which I did not get through them. They had come apart and needed a new screw…read more Boxaview Optical fixed my glasses on the spot and did not charge me anything. The employees were pleasant, professional, and really surprised me with their kindness.

Previously had a good experience but that changed when they decided to close for a week without any…read moreprior notice to patients waiting for glasses or needing help. They have a pair of my glasses (frames that I provided) and they're not returning calls or opening the doors. Additionally, a pair I picked up last week were made wrong and I haven't been able to get the issue addressed. This issue cost me a lot of money because I had to go to a new provider and get my glasses made there until this operation reopens their doors. It would be one thing if patients were notified in advance and still chose to do business with them but that's not the case. I will never do business with this establishment based on their disregard for patients and terrible customer service.

I recently had something going on with my eye where I was seeing flashing white lights and other…read moreissues. Luckily I happened to be talking to my daughter who mentioned that her former coworkers who had eye issues went here and were pleased with the treatment they received. I called to see if they had any appts for the afternoon (it was a Friday). They asked what my issue was and after telling them, they told me to come right over. Now getting there was interesting. I was coming from the south and Waze told me at the Sample Road exit, to take the 2 left lanes and make a left. Well, when you do that, you've passed the place because the entrance is further east. I had to do a U-turn. It was still a little confusing because there isn't any signage that tells you that the first entrance once you make the U-turn is where you need to enter. They're doing construction at the hospital which makes it even more confusing. I finally made it and entered the building. Their office is on the 2nd floor. I got checked in and filled out the required paperwork. They were concerned that my retina detached but after viewing the images that were taken, that didn't happen. Dillon, who did the images of my eyes, was very personable with a great sense of humor. The female doctor whom I saw (I don't remember her name) was also fantastic. She got an eyeball to show and explain what was happening with my eye. I was there for about 3 hours which seems like the average time that I've spent at my regular eye doctor's office.

I was very happy with the place. I found the process smooth. I thought the consultation was…read morethorough. As I first walked in, someone by the desk greeted me and directed me to the floor I needed to be. I gave my name and that's all it took. A very efficient office. Each floor had a nice waiting area. It was a large area. It was nicely decorated. They had a water fountain and coffee machine on each floor. They also had multiple TVs. The waiting to be seen was not long for me; however, the exam took a few hours. I was taken from room to room to floor. The staff was great. Everyone was pleasant and helpful. I got a full explanation from a doctor and options. I recommend this place. I got to meet the famous Dr. Rand by the elevator and that was so cool.

Worst experience I've ever had completely unhelpful after they messed up. Doesn't care about there…read morecustomers or if they take 1100 dollars and for your prescription and then tell me I'm cheap and my previous prescription was crap that's why there's didn't work. Makes sense? Yea didn't thinks So. Never order glasses online due to my large prescription but they have no problem berating their customer. Dr Hernández is a joke.

I used my phone to "find an eyeglass repair store near me," and it led me to Zoom Optical. I was…read moreable to call to see if they were open, & they were. The store was easy to find, and it was beautiful inside, with displays that were easy on the eyes, no lights that made you squint and gave you a headache later. The wall behind the counter was the most unusual shade of green, that made me feel as if I was in a spa. It was a calm place, one that I wouldn't mind hanging out in, if I had to wait my turn. So, all I needed today was a part for my mother's eyeglasses, but I was treated professionally and and as if I had purchased 10 pairs of glasses. As I waited, I noticed the selection of frames available ranged from retro to modern and everything in between. When I am ready for my next prescription change, I know where my search will begin...Zoom Optical. Also in Fort Lauderdale.