My experience today may be my last ever with 21st amendment.
I placed an online order for curbside pickup at 11:00AM. I received confirmation that my order was ready for pickup at 12:45PM. I waited until 5:00PM. To pick up my order.
Upon arrival, I parked my car and clicked the link you sent me for curbside pickup which only reads "error." I tried calling the provided phone number multiple times with no answer and no voicemail. Okay great so my curbside pickup is turning into me walking into the store.
I was "greeted" my an extremely surly bearded man behind the counter who was not wearing a mask. There are multiple signs on your entry doors that state masks are required for entry. I said I was there to pickup my online order. He yelled at me that he was the only one there today and that online orders are ridiculous and he would get to me when he can. There were two customers in line so I went and stood in line behind them.
After he finished with those two customers he went to the back room, then came back behind the counter and helped another customer that came in after me. After that he went to the back room again and returned with a piece of paper and a 6 pack of beer and set them on the counter. Then he helped two more customers who came in after me. Finally, he got the whiskey I ordered which was literally behind the counter where he placed the beer.
This was not my first bad experience with this individual but it will be the last. My wife has had very similar experiences with him. I believe he is treating us poorly simply because we make online orders. If you don't want to take online orders, FINE BUT DONT OFFER THEM ON YOUR WEBSITE!!! ALSO TRY NOT TREATING YOUR CUSTOMERS LIKE SCUM!!! He was cursing and acting extremely unprofessional.
I have spent several hundred dollars at your store in the past few months but I will not tolerate being treated like human garbage for making an online order and wearing a mask.
By the way, as a business person myself by not requiring your employees to wear masks you are opening up yourself to potentially huge lawsuits. read more