The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

I would strongly caution anyone considering Vivint to make sure they understand exactly what they…read moreare signing up for and document everything. Our experience was terrible from the beginning. We spent around SEVEN HOURS dealing with the salesperson and installer on the first day, and the installation still wasn't finished. The system never properly worked for us. The installer left screws on the floors of our home despite knowing we have pets and a one-year-old child. There was a hole left in our wall, equipment was left disconnected/not working, and they drilled into the exterior brick of our house. The plug for one of the outdoor cameras also became extremely hot, to the point that I was concerned it could be a fire hazard. One of the strangest parts happened around 11 PM when the installer TEXTED ME asking me to send him the code I had received to review the installation so that he could complete the install review himself. I still have the text messages showing this. The sales process was equally concerning. We were not clearly told that the equipment was being financed or that there would be a hard credit inquiry. I did not understand that this transaction was going to involve financing and a hard pull on my credit based on how it was presented to us. After everything that happened, we canceled within the three-day cancellation window. I documented the cancellation through multiple methods. Despite that, the equipment is still sitting in our home and we have had an extremely difficult time getting Vivint to deal with the situation. From the sales process, to the installation, to the safety concerns, to the review-code incident, to the experience after cancellation, this has been one of the worst experiences I have ever had with a company. I have kept the emails, cancellation documentation, photographs, call records/recordings, and text messages from the installer because the entire experience has been so concerning. I absolutely would not recommend Vivint based on our experience.

We were initially impressed with our phone rep. He took our order, processed the application, gave…read morea install date & quote that was in line with our budget; very important !Then, downhill from there. After the installer arrived everything changed to a bait then switch tactic. He claimed the application was not approved, my credit was not approved(& I know it was), then quoted a thousand dollar deposit(he said per Bread finance) who is supposedly new to their company),plus kept adding to our monthly payment. I ended the application but he kept insisting I call the office. I will not call & go through that confusion again! They are either unorganized or not quite sure what to call it, but definitely not a company you want to get involved with. We can only hope that the personal information they gathered will be destroyed. Stay safe & stay away!

Totally against Vivint. They send sales personnel that ignore do not disturb, no trespassing, and…read moreno soliciting signs and then lie about why they are there. I would never hire any business with such distasteful tactics. This company needs to go under as fast as possible.

Last week, a young man came to my home at 3:30 PM and started his sales pitch. I told him I already…read morehad a service. At 8:20 PM the same day, his supervisor knocked on my door with the same first salesman behind him. 8:20 PM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will AWAYS tell EVERONE about how rude this company is.

Please do not sign up with this joke of a company…read more Horrible company with very rude, untrained and unprofessional customer service agents. Vivint is using a fraudulent method to charge its customers without their approval. The company made three separate charges to my account in one day without my permission. I reached back out to the company to resolve this issue by asking for a refund, and I was told the transaction is legal on their system and they wouldn't refund me, even though I was not aware of the charge, and I do not have auto pay setup. I asked to cancel my service when they wouldn't resolve my complain, they ran me around a loop of five different customer service agents and refused to cancel my service. What law permits a business operation like this? My next move will be a law suit against Vivint, as no business should be allowed to deep their hands in a customer's account, without the customers permission.

If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

Worst experience EVER and 1 star is only bc you can't do a minus star! The "Rep" John Simpson made…read morepromises he never intended to keep. Pushy and full of himself, fast talking BS and interrupts and speaks over you. The install was horrid, the 2 cameras and free install he promised was NOT done and excuse after excuse, offered a stupid door lock instead that wasn't installed correct (it was crooked) so the door wouldn't lock completely, tried to call John severals times, left messages and just silence. No one called back and he never responded until we texted him that we ARE SEEKING legal counsel with this bait and switch practice they are pulling. When he finally did respond he was again so full of himself he wouldn't listen to reason that what he promised did NOT happen and the fact that my 93 year old mother couldn't possibly get to the panel in time or a bad fall in the process meant nothing to him. No empathy or understanding of that possibility was just plain rude and unsympathetic to an old lady falling and really hurting herself. I was furious. ADT was even worse trying to fix the issues these "authorised Dealers" caused. It was a nightmare from start to end. We are going to take this to ADT CEO and let him know exactly what their dealers are pulling on hard working Americans. Shameful and uncalled for. We are good people who were taken advantage of and we won't forget it. Now we are stuck with crappy equipment that doesn't work, the door sensors keep falling off the doors and if I could take a sledge hammer to the panel I would. Run far and fast from this fraud Co. bc the settlement should never have even got to that point. Bad lousy business practice, that should be all you need to know to stay far far away!!

The only positive thing I can say I will add first. The techs that have been here to help have all…read morebeen professional, courteous and helpful. Now that I have said the one nice thing. Initial Installation was shoddy with wires running across my garage ceiling and holes drilled from interior to exterior of the house because they can't go into attics anymore. Equipment has not fully worked in 2 years. Even with paying for the extra protection plan they require you to go through over an hour of troubleshooting with hard to understand foreign operators before they will send out a tech, unless you want to pay another $100. Techs have been out 3 times and within days something doesn't work. Over the last 2 years I've spent 10 or more hours on the phone and several days missing work trying to get a security system that works. In this last phone call I was kept on the phone while they "tried to schedule an appt" every 10 minutes the operator would pop back off of hold and offer to sell me something else. A new doorbell camera, solar panels and guess what?! A new higher tier coverage plan that will somehow cover my faulty equipment better. When I finally told them I don't want any new equipment when the stuff I have doesn't work. Immediately the operator said ok well your date will be xyz. So 40 minutes of waiting that was for sales pitches when they had the next appt sitting right there. I don't care if it ever works at this point. Just don't do it. It isn't worth the hassle.

The salesperson never mentioned to my wife that she was getting the equipment through a 3rd party…read moreloan of about $3000.00. We were so angry and confused upon receiving the $3000 invoice. We canceled within the 30-day trial period, and it has been a nightmare. They did not want to cancel and pick up the equipment. We are calling every day and still fighting about this. We were sold under false pretenses. Watch out!! #FraudulentSales #30DayTrial #BattlingAgainstFraud

My attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute…read morenightmare. I've submitted a complaint with the Better Business Bureau, and since February have attempted calling Brinks dozens of times to cancel. I have been transferred, have had my calls dropped, and have been placed on hold for hours. Update: I was eventually able speak with someone on the phone to cancel my contract without an automatic renewal.

I highly suggest not using this company as they have the worst hospitality of any company i have…read moreused. Their people have no authority to resolve anything. Choose another alarm company I am filing this complaint because Brinks Home has failed to provide the life-safety monitoring service that I contracted for and has repeatedly failed to correct the problem. I originally had an Alarm.com security system through another provider. When that company went out of business, I contacted Alarm.com for recommendations and was provided with several authorized dealers in my area. Brinks Home was the first company to respond, so I chose them. My existing Alarm.com system was already installed and working. Brinks simply took over the monitoring service and installed one additional device--a monitored smoke detector. This was especially important to me because my home has previously experienced a fire, and I wanted the peace of mind that a properly functioning monitored smoke detector would immediately notify the fire department in the event of another emergency. Within days of installation, the newly installed smoke detector began malfunctioning. The alarm panel repeatedly beeped, and I could not silence it. After contacting Brinks, technical support remotely silenced the panel but did not resolve the underlying problem. I was then instructed to replace the batteries in a smoke detector that had been installed only a few days earlier. Although I followed those instructions, the detector began malfunctioning again just hours later. Since then, I have scheduled two separate service appointments to have the issue repaired. On both occasions, I rearranged my schedule and took time away from work to be home for the technician. Brinks canceled both appointments, leaving the problem unresolved. Each time I have contacted customer service, I have experienced lengthy hold times, multiple transfers, and representatives who were unable to provide a solution. When I attempted to cancel my service because Brinks has not provided a functioning monitored fire alarm system, I was told I might have to pay cancellation fees or was offered discounts instead of having the issue resolved. After three weeks, I still do not have confidence that the monitored smoke detector is functioning properly. This is not simply an inconvenience. A monitored smoke detector is a life-safety device, and I believe Brinks has failed to meet its responsibility to provide the reliable service it contracted to provide. I have made every reasonable effort to allow Brinks to correct this problem. Instead, I have experienced repeated cancellations, poor communication, and no meaningful resolution. I have completely lost confidence in Brinks Home's ability to provide dependable monitoring or customer service. I am requesting the following resolution: * Immediate cancellation of my Brinks Home agreement. * A complete waiver of any cancellation or early termination fees. * A refund of the charges I have paid for a service that has not been properly provided. * Written confirmation that my account has been closed and that I have no further financial obligation to Brinks Home. I am not seeking anything beyond a fair resolution. I simply want to end my relationship with a company that has failed to deliver the service it promised and move to a provider that can provide reliable monitored fire protection for my home.

Only rating with 5 stars because I couldn't give it 10! Visal was the best sales person I've met…read morewith in 8 years of real estate. He was the most personable, and incredibly thorough and informative. Couldn't have asked for a better experience.

Had a great experience getting our electrical selections done with HomePro for our new build with…read moreBeazer. Everything went so smooth and we greatly appreciated how Brian walked us through each step in the process, gave us confidence in the decisions we were making, and helped us understand what options were included in our build, total cost of any additional options we wanted to add, and he didn't make us feel pressured to make any decisions that were additional expense. Cannot say enough how different our experience was compared to what we saw in some others reviews, sorry to those that had a bad experience, but ours was great!

its disheartening to read the same complaints over and cover again. I too fell for their…read morecancellation scam. Ive called and emailed multiple times and spoken to various supervisors to no avail. If you want to end your service, YOU WILL NEED TO ASK YOUR BANK TO STOP THE AUTO DRAFT PAYMENT. Otherwise, they will continue to bill you endlessly. This is not a reputable organization. Their reps lie and the company commits fraud by stealing your money.

Worst Company EVER. RUN AWAY FROM THEM.. They refuse to…read morerefund payments made to account of deceased person long after the death certificate was provided. They would not allow any cancellation of the contract prior to full payout. Terrible, terrible service.