We had a wonderful experience purchasing our new Audi. Jason was patient and explained all the…read morefeatures with great detail. Technology can be intimidating however Jason answered all our questions and our new ride is very user friendly. He is an asset to the company and we highly recommend him-very knowledgeable Thank you and we will not hesitate reaching out to him if necessary- Right from the start with our warm greeting to finalizing the paperwork was a very positive encounter Sincerely Joe and Eileen Flibotte

Terrible customer service. Waited a month to have my car serviced since i requested a loaner car…read more Showed up on time after the first loaner was canceled. They had no loaner and didn't have the decency to call and let me know before I got there. Emailed and called to reschedule and no one calls back. So unprofessional. I'll take my business elsewhere! Smfh!

Got a 2015 BMW 328xi from these guys and Ben Dorne was great. Very good people, reasonably priced…read morewarranty to go with my purchase, and their price on this model was more competitive than any of the others around. I'd recommend anyone to check out Auto Mall for their next used vehicle. Thanks again!! Craig

Horrible experience at Auto Mall Collection. Purchased a 2017 Audi and within 20 miles of driving…read moreform dealership, check engine light came on. MULTIPLE issues, including a timing chain which cost $3,000 to repair. I was out of luck as they said the lemon law doesn't apply over 125K miles. Windshield had a big chip that didn't pass inspection. They add on $795 for a "document fee" which is pure fluff and pads their margin. Salespeople have a poor demeanor and I am confident they knew about this issue, cleared the check engine code, to leave me with the expensive repair bill. Should have known better after reading so many bad reviews. Will not ever be doing business with them again.

Any review rated over 1 star is a lie or from someone that knows them personally , with a company…read morelike this you should be able to rate 0 stars. All the reviews stating issues from the very start and the car they purchased not have been fully gone through and checked like it states on the website for this place, "every car we sell is inspected by our AAA certified mechanic", is a total lie. They do not have their cars serviced by any certified mechanic, they also flat out refuse to give any paperwork for any repairs that they do to whatever you buy from them, every time you ask for anything showing what repair was actually done, they will give you excuses and promise to give it to you. I had brakes, muffler, tires, a totally rotted out front frame (that the owner, Eddie told me he knew about and forgot to tell me before I purchased the car, and several other repairs done and never once would be given any form of paperwork showing the repair. I was told Eddie misplaced the paperwork, the mechanic still had it, its around here somewhere and we'll look around for it and most recently, the wonderful phony typical used car dealer, Mike Doucette told me and also Eddie himself, "I pay for the repair, I get the paperwork, not you"! Obviously if they really had a AAA cert mechanic, they would have no problem, giving the paper work for any and all repairs they do, no matter who pays for it. Not one repair done by them was done properly or fully completed. The fact they Eddie and Mike admitted to me that they both knew about the through rotted frame and let me drive it like that until the muffler had issues and a "real" mechanic looked under the car, and noticed the rotted frame, speaks volumes of the way these guys care about what they sell and to who and the standards and morals they both have. They buy the cars they sell dirt cheap at the auctions and pass them off to innocent people just to make the sale. They will tell you "we literally just got the car in today and haven't had time to have our mechanic go through it yet, but it will be fully gone through and any issues found will be fully fixed" I was told that for 2 cars I looked at and both had been listed on their site for sale, one was on for 3 months and the other had been listed on their site for 5 months. When you call them out on any issues, with me they were all very dangerous issues where the car should never have been sold to anyone, Eddie will blame Mike Doucette (Mikey D) for smoking crack and steeling from him and Mike Doucette will blame Eddie for being in a rehab for drugs. Both of these "men: are the bottom of the barrel when it comes to being used car salesmen, guys like them are what have given any car dealer, salesman a bad reputation. This "dealership" needs to be looked into and closed down. It honestly comes across as a cover for selling something else!! Please Beware!!!

NO,STARS!! Sold a friend a Jeep and it's a lemon, he took…read moreit back and said will sell it and give her money he gets from selling it, but it's not listed on his website and has been in back of building in a corner with other cars(truck) blocking it so it's not able to see it to sell it. Also I had a run in with owner years ago when looking at cars and was very rude and pushy. Don't buy from this guys unless you want a lemon of a car.. he has had this car for sale supposedly for like 2 years. He should be able to just give her back her money, but because of him she has no car and no money to buy another car.....‍‍

My wife and I just had a great experience at Mini of Peabody. We worked with Louis who couldn't…read morehave been more pleasant and professional. Everything went super smoothly. Car buying a fun experience? It IS possible! [and my mini - granddaughter loves driving in the Mini!]

Predatory practices and property damage. Stay far away…read more brought my 2015 MINI Cooper Countryman here--a rare, low-mileage, garage-find vehicle in pristine, museum-quality condition--expecting professional service. Instead, I received damaged property and a blatant attempt at financial extortion. First, when picking up my vehicle, I discovered the dealership staff had covered the exterior paint in deep scratches. Under the legal standard of bailment, a service center has a strict duty of care to return a vehicle in the exact condition it was received. This establishment completely breached that duty. Second, they pulled a highly deceptive tactic with their loaner vehicle. Staff verbally assured me the vehicle had "no damage" and rushed me through the paperwork. I drove exactly three minutes down the road to an empty parking lot, inspected it, and found a scratch. When I immediately notified them, the service manager's response was, "We're gonna have to see how much that costs," clearly attempting to stick me with pre-existing damage. This is a textbook unfair and deceptive business practice. I am already documenting a formal complaint under Massachusetts G.L. Chapter 93A, escalations to MINI Corporate USA, and a report to the Massachusetts Attorney General's Consumer Advocacy and Response Division. Do not trust this service department. They will damage your asset, lie about their loaner vehicles, and try to force you to pay for their negligence. Absolutely unacceptable.

Had a simple reset of my TPMS turn into an attempt to close me on $4100 worth of unnecessary…read morerepairs, while missing the hole in my muffler. They wanted $85 to change a tail light lamp and it gets more abusive from there. $204 for a 'diagnostic', $247 or an oil system flush (right?), $1,000 for an AC line and gasket, $750 to change out a new belt in good condition. Lukily, I cancelled when I realized it was a ripoff trying to replace recent repairs and sell me an $85 bulb. The TPMS brain unit was replaced 15 months ago was not 'corroded', turns out, after getting a second opinion from an honest shop. IRA disabled the security system/key fob and auto starter during the 'diagnostic' and explained that the 'main module is corroded and failing, this is what happens'. 100% BS. I took my car to an independent repair shop on Boston Street in Salem an they reset my TPMS and key security/starter, changed the lamp in the tail light, oil change, inspected the serpentine belt and sent me on my way for $125.00. Caveat emptor

I took my Subaru here for an oil change as I received a postcard for a great price ($29.99) for a…read morefull synthetic oil change and filter. During inspection, they found a recall that needed to be performed. And about $6000 in other service that made it sound dangerous to drive the vehicle if I didn't get it done-so much so they refused to do the recall unless I did the other services. Some symptoms mysteriously occurred only while it was in the shop. They did eventually honor the price on the card for the oil change-after I had to request it a second time. I'm unlikely to return.

As good as it gets is right! We have never had a more pleasant experience buying a car. Desi was…read morelovely to work with, always kept his word, and was very straightforward in every aspect of our transaction. Would absolutely recommend him to anyone and will come here first the next time we want to buy a used car. Can't say enough good things!

I've been car hunting for months with mixed results and about to give up and then called Steven at…read moreDesi's. In our conversation I felt more comfortable than any other "cold call" to a car dealer and checked out Desi's Dealership. He had the car I was looking for at a great price. Even though he's 45 minutes from the house it was well worth the trip. When I test drove the car I had two minor issues that he addressed (brakes + loose feeling steering.) When I took delivery everything felt right. I'm happy with my vehicle and the way he handled things. He went above and beyond through the whole transaction. I would highly recommend Desi's (Steven) to anyone shopping for a used car in the greater Boston area.

This is my go to for parts and service, I would recommend this dealership over any of the ones…read moreowned by herb chambers they will blow your car up n make every excuse and not take responsibility for their work but this place is by far one of the best dealerships in Mass

I brought my vehicle in for a routine service of the EV unit. They highly recommend the…read moreair-conditioning unit be checked for a problem they encountered. The check cost me almost $700 and it turns out there was no problem at all. Rip off!!

I've had tbe opportunity to deal with Acura of Peabody two separate occasions; both encounters were…read moregreat. Customer service is top notch and services were timely and well performed. I honestly can't find any faults with this place. Keep up the awsome work/service. You have won my business.

Was quoted a price for Acura MDX brakes replacement at $1199 over the phone. When I brought a car…read morein - was told rotors are not included in that price and the price is $1900. Talked to GM, Matt and he would not honor the issue to give lower the price even to $1500. This is my last Acura purchased at Acura of Peabody.