My debit card was hacked after I used it there on 081824. I could identify the waitress who processed my payment. She was not my actual server, but the hostess said I was required to give that person my card for processing. I paid a cash tip to the woman who did serve me and noted that on my payment slip. I would like to hear from the manager of this establishment immediately. 0 stars for this establishment that employs a credit card hacker. read more

Food was great, service was pretty terrible. We were told to scan the QR code for the menu, then order there or wait for the server. We chose to wait for the server. He eventually arrived and seemed pissed that we hadn't already ordered. He was rude, the bar tender was rude, and I won't be returning. There are many other options at this airport with polite staff. read more

We just had breakfast there and it was not good at all. Coffee was lukewarm. Only one choice for bread and it wasn't toasted properly. The waffle came with a butter that was seasoned and ruined the waffle. read more

Absolutely the worst service ever! I do not recommend this place. You'll just be sitting around and ignored by the staff. No sense of customer service whatsoever. Disappointing. read more

Came in at closing time on Xmas day. Workers were still very patience and courteous. Shout out to the gentlemen in red suit. Very accompanying. read more

See all

I wish I can leave a 0 star. Let's be blunt y'all suck and all of you guys that worked on July 16th at 1:30 staff are plain rude and I've never ever experience service like that before . We stood there and bartender didn't even acknowledge me and when we asked if it was open seating he said . Yeap . Like you couldn't have told me ? Very unwelcoming . Y'all look like y'all don't need customers . I'm sitting at park side where the service is great and I'm being acknowledge . Byeeeeeee Austin read more

One of the slowest services I have ever received. I had a flight to catch and the server had me put in a QR code request that didn't go through then refused to take my order except through the QR code that eventually worked. I ended up getting the coffee I ordered about 25 minutes later and had to leave for the airport. I preemptively paid for the meal and never ended up getting it. 10/10 would not recommend. read more

This place had the most unbelievable burgers. We had a Patty melt and it was so good. The meat was so flavorful and fresh I think it's Chuck and brisket mix together. The service was super awesome. Very attentive! read more

Let's be real, it's hard to find decent food in the airport. I came with my colleagues and had a GRILLED CHEESE SANDWICH with FRIES. It was what I expected, it wasn't tiny, and I still enjoyed it. ENJOY! read more

Service fantastic. Pink haired guy was wonderful. Hash was amazing. However chicken and waffle should be chicken thigh or brined.

Mariana was amazing ! During my airport struggles she was able to bring her kind spirited attitude to change my day around. I wasn't extremely hungry but the eggs and home fries solved my problem. If you show up to the airport too early please make your way to 24 Diner and see Mariana. She will change your whole day around !!! read more

ABIA continues to add great local businesses post-security. This 24 Diner location has the same excellent service ice and menu as the N Lamar location, and is a really nice alternative to typical airport fare. Definitely worth the walk down to Gate 11 for a bite! read more

24 Diner - Booth seating with a view of Gate 11 - Breakfast & Brunch Near Me - Austin, Texas

See all

OK maybe it's more like four stars (or three?) but I feel like I have to inflate my rating based on the customer service being so good. And also since it is in an airport. And some reviews saying it's so horrible. I interacted with a couple of servers they were very nice and did a good job. More importantly when one of the customers left the bag behind I informed the waitress who ran down the hallway to bring him the suitcase. That's pretty good service! The burgers are juicy and the fries are very good. I would recommend if you don't want a burger you might go somewhere else. But the burgers are worth having. Good airport food. read more

24 Diner - Burger - Breakfast & Brunch Near Me - Austin, Texas

I wish I'd a read the reviews before coming here. Not sure how you f* up a potato hash but they did. It was dry as shit ‍ not sure why but my server was nice but not nice like she had an attitude but still addressed me yes ma'am no ma'am. I'm southern so I do that anyways but I know when it's with an attitude anywho, on to the Bartender... GARBAGE. Now, I could of ordered a double but why? So you can make it taste like my single? Either way. My cup was filled w/tonic water and ice. Hell I don't even know if vodka was even in the damn drink. Either way, it sucks being hungry and trapped at the damn airports w/these trash ass over priced airports. EAT BEFORE YOU ARRIVE or stick to what you know. MCDONALDS ‍ at least if it's trash you already was expecting it cuz it's McDonalds. ‍ read more

Bad customer service and bland food. I was repeatedly shouted at by someone across the room to do something rather than them taking the extra 40 seconds to walk around the bar and talk to me like a human being. It was even more awkward as I had really large visible headphones on. I had a burger and fries. They didn't provide nearly enough ketchup and the burger was meh. Try to find another spot in the airport this one isn't run well read more

I should have looked at the reviews before coming here.. but to summarize my experience: - bad customer service - very dirty, the floors/tables/condiments are sticky - smells really bad by the table near the kitchen - food barely passes "ok" read more

Had about an hour to spare so thought I went to a sit down place to get some food. The line outside to get seated doesn't really function as the staffs won't seat you, you just have to find your own spot and flag someone down for a menu. I ended up only having 10mins to scruff down my food before I had to leave because it took so long and the food wasn't even good for the wait. No service what's so ever and the thin waitress with braids threw down my card when I get the check back, what a joke. read more

Waited for 10 minutes at the counter and no one ever came to help me. I tried getting the attention of one of the bartenders and she said someone would come, but nope. That's not acceptable anywhere, and especially unacceptable at an airport terminal food establishment, where most customers are in a rush to get to their flight. read more

Unfortunately this restaurant is part of the HMS Host conglomerate which owns over half of airport restaurants and no longer actually cares about customer service. We ate here today at the Austin airport and the drinks, food and service were terrible. Paying $15 for a grilled cheese that is barely cooked is not acceptable. Paying $20 for a vodka soda is not acceptable. Paying $15 for fries that were clearly microwaved is not acceptable! The bartender, Oleg is the most apathetic person I have ever met. Not only did he not know how to make basic drinks like a flavored martini ... His drinks were overpoured and tasted terrible!! When he asked how things were and we let him know we were unhappy, he literally told me "I don't care about your problems" .. Oleg, if you work for me you would have been fired the minute you opened your mouth, but again this is the problem with large conglomerates like HMS Host because they are so large they don't have to care. But most people will not even read this post ... let alone let it dissuade you from taking your hard-earned money to these people. When will we learn? As long as people continue to spend money at these asinine prices and allow employees to make $20 an hour who don't even care if they have a job, nothing will change. read more

Actually some of the worst service I've ever seen. 3 dudes working there, not one of them takes your order but luckily they're there to let you know you can use your phone to order off a list of confusing bland food. I sent two dishes back because it was cooked like a cafeteria but costed 16 dollars. Got one drink in an hour and a half. Thank God they have a -bar- that people can go up to and order off their phones even while sitting at the bar. So so so terrible read more

People use this pandemic as an excuse to give poor customer service. As I write this I am waiting for someone to acknowledge me and bring me a menu. One girl shouted from across the room for me to scan something. I'm guessing it's the QR code on this sign. That would be great if I could do that. How about you bring me a menu What happened to customer service? I'll bet they'll still want a tip. read more

Holy garbage service. I was traveling with my 4 year old nephew and had nobody ask us for anything for a good 20 minutes. Went up to the bar to order and was told my server would be right with us... I'm a little bummed we came here. Overpriced food and beer for the service we got. Our server was apparently not happy to even serve us, as he seemed annoyed with anything we said. His manager tacked an extra 50 onto our bill and I called it out. So disappointing. I'll be sure to NOT ever recommend this "diner" to people. Rarely do I not tip at all, but this was one deserving of no tip. Tell your servers to leave their crappy days at the door. Horrible. read more

This was my first (and last) time to try the 24Diner in the airport. We love the one downtown which has great, fresh food. This one is like some neglected distant relation. For breakfast, I had two scrambled eggs, two pieces of bacon, and some dried out home fries (I declined the toast) for $17. The quality is what you would expect in an institutional cafeteria but maybe worse. And come on 24Diner folks - there no excuse for all the disposable stuff we were served. Water in plastic cups, coffee in paper cups (doubled up for extra waste!) and plastic utensils in plastic wrap. You can do better. On the plus side our server was nice and efficient and gave us real utensils when we asked. Plus the space was nice and not that crowded (maybe because no one likes the food). read more

Excellent food and service! My one complaint is that they always seem to be short staffed.

This is probably the worst "service" i have ever seen from any establishment. I had roughly 90 minutes before a flight, so i decided to find a restaurant to eat at. I found this diner and asked if they had any tables open. The host just pointed in the direction and said find any table. Once there i attempted to order food through their QR code but was not able to because their app was not working. I asked the friendly people next to me and they all had the same issue. They had to have their orders taken by a server. So I tried to flag down several servers and hosts over the next 20 minutes. They all saw me raise my hand or heard me but turned a blind eye. Even the table next to me was laughing at the fact that they clearly ignoring me. When a server finally got to me, they looked at the app and said something along the lines of "I'll open it up," however they never came back to take my order or check in on me. After wasting another 15 minutes I got up and left as it clear that people that came after me started receiving drinks or food and at the very least, the courtesy of a server checking in on them. I am not sure what the issue was, if it was my attire(travel backpack and tshirt), while everyone else was in business attire and suitcases. Or something else. If i was smart enough, i would have checked reviews ahead of time, but i took a chance at the modern aesthetic and food. lesson learned read more

This is a diner located inside the Austin airport (past security, by gate 11, I believe). I had an excellent hamburger here! I got it to-go and ended up eating it after my flight a few hours later. It was SO delicious. They kept the bun and sauce separate from the patty and dressings, so the bun stayed fresh and didn't get soggy at all. I ordered one with a beef patty, bacon, avocado, and a fried egg. It was super filling. It was so juicy and rich in flavor, I wished I had an extra one for another meal! Of course, it was pricey for what it was (Luckily, I had a voucher!), but that's expected at an airport. The service by the staff was excellent. They saw me sitting at the gate and they even brought it out to me rather than wait for me to come pick it up! Great eats inside the Austin airport! read more

I have never left a zero tip, but today was the day. Waited to be seated over 20 minutes. Once seated had to ask for menu 15 minutes. Ordered food, requested items not avail, ok. Coffee arrived, no creamer, no sugar, was not ordered black. Had to beg cream from adjacent customer. Toast with no jam/jelly. Potatoes which took place of waffle (machine broken) cold, old,scary looking. Server seemed annoyed..I asked for check, never came. Stood at counter, wait person finally noticed. Took my credit card without showing me bill... Oy vey... not good from start to finish. Keep in mind, I'm at airport, will be flying out soon. Don't eat here unless you wish to be ignored, receive substandard food, pay too much and be treated like a burden.. if you are looking for the above, do eat here. read more

Worst service of my life. Not because they were out of supply (totally understandable) but because how our waitress/staff handled it. Our waitress was a skinny African American with braids put up in a bun. The rudest/worst waitress of my life. Total attitude right when we sat down. Kept walking off as we were asking questions about alcohol beverages, even while my wife was mid ordering!! Didn't get our food for 40 mins and saw it sitting in counter. Couldn't get anyone, got up and we walked out. No food. Went next door to get pizza. Never got an apology when we ordered something and they didn't have it. Mojito? No mint. With the worst attitude. That's it. Never acknowledged our existence. Learn some customer service. We all have jobs, we all short staffed, out of supply. read more

I had great experiences at the location in the city. I figured this would be a solid stop before taking off to go back home. Boy was I wrong. I got the chicken and waffles. For 15$ I got half a waffle with a small piece of chicken. A scoop of what I imagine was whatever they use to grease the griddle was plopped on top of the waffle ... it was absolutely not butter. It was terrible. There was zero interaction with servers. Had to get my own utensils and go to the bar to ask for the coffee I ordered. Extremely disappointed. I should have gone to McDonald's. read more

Everything we tasted was tasty. I loved the plant-based 24 Burger with shredded beets rather than beef. I returned for the veggie chili with diced sweet potato and spinach. Both times we had conscientious servers. read more

Good, fast service. If you order the breakfast platter, note that you get a half of waffle that is not fresh made, but frozen and reheated. Other than that, the eggs, bacon, and toast were excellent. read more

This one star is for kitchen staff. Everybody else including bartenders and wait staff get zero. They have no pride in their jobs which means they probably they're going to be future panhandlers. They have the gall to give you a check with pre-calculated tip amounts based on tab. Try doing something to actually earn that! Show some pride! Save your money. Go elsewhere. read more

Rude horrible service! Don't bother with this place. It was shockingly bad. I almost felt pranked it was such poor customer service

$13 for one draft??? That's not including tip either. I don't like to be the dork who asks how much a beer is first. So was a surprise. But damn. $15 in total for 1 beer! Robbery. read more

Seriously...... Seriously it took us 30 min to get seated and the restaurant wasn't crowded. The server clearly wasn't friendly or engaged. I fly to Austin often so this is clearly a place I will not eat at again read more

Limited menus these days but what I did get (grilled cheese with bacon added) was delicious. Anthony was beyond a great server. He should be manager...there was nothing he didn't notice and was busy the whole time doing everything ! read more

Sorry to say but the downtown location turned to the down town location. Mediocre at best. Not the quality and falcon they just to serve. Sad. read more

Might as well be called something entirely different than 24 Diner as in no way is it remotely similar to the downtown location in terms of the food. I ordered chicken and waffles which is a staple of the downtown location. The waffles were worse than 11 year old Boy Scouts used to make when I was in scout camp back in the day. Very greasy and rotten taste to the waffles, totally inedible. The chicken was no better - probably the worst fried chicken I've ever had. Really there was no chicken, it was all greasy fried bits with almost no chicken and the chicken that was included was soaked in grease to the point where it tasted like I was eating rotten grease. Anywhere in the Austin airport is better than here! read more

Pathetic lack of interest in a customer's business. Waited 20 minutes at their AUS airport location for ANY kind of service... spoke to two "managers" who were dismissive, rude, and unapologetic. Finally took our business to the place across the way, Zocalo Cafe, where all of the workers were gracious and welcoming. read more

Holy moly was this patty melt bad ! The meat appeared to be cooked but was incredibly tasteless (and I'll usually eat anything). Supposed to have brisket mixed in... maybe at a 1000:1 ratio... the real loser here was the serving of French fries. Stale, hard and hot. Curious how long they lived under a heat lamp. The real 24 diner isn't bad but the airport location is an embarrassment to austin. The final nail ? $20.23 for a sandwich and crap fries. Avoid this place like the plague ! read more