I used Servpro of Wheaton to repair my bathroom, laundry closet and bedroom after water damage…read morefrom upstairs .Bob Towne and Abe Gonzalez were the project managers . The work was all contracted out to multiple people and was absolutely terrible. See attached picture. There was no quality control or checks done at all. - The paint jobs were not completed and looked like a child did it. They left corners unpainted and did not replace the trim. - The bathroom shower door they installed was a foot shorter than the original . - The vent cover was put on crooked . - They lost the faucet cover to the shower handle . - They reconnected my washing machine incorrectly which led to my entire condo smelling like sewage . They did send someone to correct some of the above but that further delayed the project. They never gave me an explanation why they used such a shorter shower door but I assume it was because they ran out of money due to having to have so many people come to attempt to correct all the mistakes . Even worse, the job was finished 3 months past what they originally estimated. I would not recommend.

The team I had was amazing!!! Brian, Elizabeth and Miguel did a fantastic job cleaning our…read morebasement after having it waterproofed. There was dust everywhere from jackhammering. They cleaned every nook and cranny and disinfected it all. Ductwork, hvac unit and exposed ceiling joists, appliances (tedious work) was all cleaned. The price was fair for a full days work for three people. I highly recommend ServPro of Wheaton/Glen Ellyn 100%! Polite, respectful and hardworking! Thank you!

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

Dont waste your time with this company. I had serious water damage from an upstairs neighbor to my…read morecondo, I called them based on the supposed good reviews on their website. I scheduled an appointment and had a nice gentlemen named Diego come out. Due to mold we had an environmental study performed by an expert firm, he wanted a copy so I emailed it to him. There is significant damage and Diego also was suggesting other services such as drywall removal repair etc. I told him to get me the quote for the mold removal as that was urgent and I had already been told that I should not use areas of my home due to the mold. when he left he said he'd get me a quote by the end of the week. End of the week came and went, I waited another week thinking ok maybe they wanted to read the environmental report. NOTHING. So I called a left a voicemail, no return call, I sent Diego a email at his ecoclean address, NOTHING. SO they came out and wasted my valuable time when response is urgent due to mold, even if they called back at this point I dont trust their services. Even if they are not qualified to do the work, how hard is it to return a call and say this is out of our area of expertise. Very unprofessional.

These guys were amazing to work with. We got our siding replaced. Team came out in brutal ice and…read moresnow to get the job done. They were quick, efficient, and everyone we spoke with from adjusters to billing were incredibly personable and kind. Prices that we were quoted were the most competitive in our area. We are already planning to work with them on future projects. I will recommend these guys to everyone I know!

Run!!!!! Run very fast!!!!! This company tried to steal money. What I mean by steal is super…read moreinflate the price for siding. This company was going to do a siding job until I caught them in the practice of being shady. I bid my job with several other contractors for the same scope of work and all were reasonable and within the same ball park for the job. Note: the other companies were local and highly reputable. This company CrossCom Inc. tried to tell me for 18k I could only get siding for my 1000 sqft of coverage needed. Siding choice vinyl minimum thickness, basic color option. I would have to pay extra for trim, soffit and fascia. This company are known as storm chasers and need a contract signed where you pay them 3000k if you cancel. However whatever the insurance company pays they will only do a quarter of the work and take money for a full complete job for siding or roof and try to charge you the difference. They will attempt to make you believe it is not enough to do the the complete job. In the end they have charged for a complete job and only done a quarter of the work and will charge more for a complete job than what it cost. When asked why they are over charging work they replied they can charge what they want. In simple terms if your dumb enough to pay we will take your money. Not a company I want touching any sqft of my house. Very shady storm chaser process type of company. They will talk bad about your insurance company and use all kinds of inappropriate language. In the end they are everything bad they said about insurance companies. I really hope other home owners do their due diligence when approached by this company. Very snake like and condescending. I dodged a bullet and hope others watch out for this place and steer clear.

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

Quick response (called mid-day Friday, they were there on time at 8:30 on Saturday morning),…read moreefficient and honest assessment of flood / mold issues. It's in their interest to exaggerate risks to create work, but they were honest after a few measurements that there wasn't any serious hazard and little I needed to do, and didn't charge me anything.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

I do not recommend CWF for many reasons. If I went into every detail, it would probably take me an…read morehour to write and 20 minutes for you to read, so I'll keep it as short as I can. They respond to your concerns very quickly at first, but after that, everything slows down. You constantly find yourself repeating the same information, and many of your questions go unanswered. They're also extremely expensive. My mitigation alone was around $27,000, and they subcontract much of their work to other companies without telling you until the last minute. You hire them expecting them to advocate for you with your homeowners insurance, but you end up doing most of the work yourself. It often feels like they're more focused on making money than providing good customer service. The quality of the work was poor, and instead of taking responsibility for mistakes, they somehow try to put the blame back on you. Recently, I had another contractor come out to give me estimates for a few projects I want to complete after everything is finished. When he found out I had worked with CWF, he shared a story with me. He said CWF once contacted him for a quote on a job, and he estimated it at $900. According to him, CWF later told the homeowner the same work would cost $20,000. The homeowner eventually started calling around, reached that contractor directly, and realized it was the exact same job and estimate. He told me he's seen similar situations before. I could go on with more examples, but the list is long. Based on my experience, I would strongly recommend looking for another company.

Wow-we were very impressed. Vance and Manny were incredibly hard working. We had them remove the…read morewall to wall carpet, ceiling tiles and hanging hardware in our basement. To do that, they had to juggle lots of boxes and furniture from one area to another. On top of that, they successfully cleaned up the sticky carpet glue from the floor. Fair price for a labor intensive task but they did a great job and left it very clean. Would definitely use them again!

Responsiveness won the job in all areas. Great work and exceeded expectations. Thank you for…read moreworking to meet my time window.