For some reason yelp is not showing my initial post for Ryan Thurman and 3:12 Custom Exteriors. DO NOT hire this business. Met at Home & Garden show (reported this to them as well). Paid $5k to start, $5k for outdoor kitchen pieces (still haven't received $1.4k fridge, and then asked for another $7.5k after frame & gas work ($7.5k held for end). Work started in June 25, as of 13 Sept got lawyer involved. After initial post he reached out for explanation which was approved and he didn't contact when he said. I was told he has issues with multiple businesses and some folks have reached out to complain directly to me. Now with continuing work we are finding tons of mistakes and having to hire folks to fix it. read more

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Avoid Ryan Thurman of 3:12 Custom Exteriors- A Costly and Stressful Mistake Hiring Ryan Thurman was one of the worst decisions we've ever made. What started in May 2025 as a routine construction project quickly turned into a six-month nightmare that devastated our home and peace of mind. As of October 16, 2025, our front, side, and backyard still look like an abandoned construction site. Ryan collected the majority of the payment upfront, yet completed less than 15% of the work. He never secured the necessary permits, ignored basic timelines, offered excuse after excuse when asked for updates and admitted to avoiding our phone calls. What's worse, Ryan admitted to using our money for other projects and advertising -- in his own words, he "borrowed from Peter to pay Paul." This kind of financial mismanagement is unacceptable and incredibly unethical. When we asked for a plan to finish the job, he told us he couldn't make one because he had no money and no upcoming work. His solution? He asked us for even more money and said we could take a lien against his house in New Braunfels, TX. We seriously doubt his family is aware their home is being offered as collateral. Since then, we've been contacted by other customers and subcontractors he owes money to -- clearly, this isn't an isolated case. Ryan presents himself as a Christian and a trustworthy businessman, but our experience was the complete opposite. He is, quite frankly, a wolf in sheep's clothing. He lacks honesty, professionalism, and any sense of accountability. Do yourself a favor: do a thorough background check before hiring him. We wish we had. Learn from our mistake and avoid Ryan Thurman of 3:12 Custom Exteriors at all costs. read more

3:12 Custom Exteriors - Ryan Thurman - Patio Coverings Near Me - New Braunfels, Texas

Great Concrete Slabe and Pergola, Patio Extension, but Room for Improvement in Communication We hired 3:12 Custom Exteriors during the height of summer to handle our patio extension, and we are thrilled with the results. After reaching out to multiple companies for bids, Ryan contacted us after finding our info through Facebook marketing--kind of spooky, but it worked out! We quickly scheduled a meeting, and after discussing our needs, we had a solid plan in place. While Ryan wasn't the cheapest option, what initially stood out was that he was the only company to set the pergola's pillars on concrete pillars, ensuring stability. He also handled all of the electrical work, which was a relief since half the bids from other companies would've just referred us to outside electricians after the structure was built. Once the agreement was signed, it was a waiting game for the weather to clear up--Texas weather can be so unpredictable with heat waves and rain. The project moved at an adequate pace, considering the circumstances. Although I didn't interact with the concrete team due to my work schedule, I did meet the pergola build team, and their service was fantastic. We now love our backyard space more than ever! It's perfect for hosting get-togethers, and we spend most mornings and evenings out there. Before, we only had a small 10x10 patio that barely fit our BBQ equipment, so this extension has really transformed the space. My only critique would be the communication. There were brief periods of very poor communication with Ryan. Sometimes, I had to resend questions more than once and waited days for a response. When you're in the middle of a big project, this can add a lot of stress, especially when trying to plan and make sure appliances and fixtures are ordered on time. That said, the end result was fantastic, and we are very happy with the work and all the companies involved. I would still recommend Ryan and 3:12 Custom Exteriors, and I hope he considers improving communication to ease the minds of future customers during big projects. read more

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DO NOT USE 3:12 Custom Exteriors!! Does not respond to emails, texts, or phone calls in a timely manner. No follow through on submitting documents required to Building Permit Department. Ryan does not know what he is doing regarding adding a patio cover and never came except to receive half of the contract cost which I am demanding he return. No work has been done since May 8, 2025 when contract and initial payment signed. Now September 17, 2025. read more

This con tractor Ryan is a liar, I am a disabled American veteran who has served my country for 25 years faithfully in the military and knows what integrity and honesty looks like and this guy doesn't have either. One veteran to another please call me and I can explain further 302-241-6454 or anyone else who wants to save thousands of dollars by not using a contractor who says he doesn't use sub-contractors but does costing you thousands of extra dollars. This guy has sit appointments with my wife and I to get work done and the morning of cancel on us. He does not even consider the time he makes you waste. DO NOT BELIEVE ANYTHING THAT COMES FROM HIS MOUTH. If his lips are moving, he's lying. read more

3:12 Custom Exteriors - Above caption is the guy texting me telling me I am an embarrassment to me wife and my lack of respect for him is astonishing. I hate LIARS - Patio Coverings Near Me - New Braunfels, Texas

3:12 Exteriors are awesome and let me tell you why. We had an agreement with another company that started in early March to have an outside kitchen and pergola installed before our annual 4th of July party my wife and I host every year. The other company waited until mid-June to tell us they were not going to be able to complete on time since they hadn't' started yet. My wife and I were furious with the company, so we started calling every contractor we could find in the Austin area. We scheduled a meeting with Ryan from 3:12 Exteriors and then we started to see the magic happen. After Ryan heard how bad our experience was with previous contractor, he said to us let me make a few phone calls and see what he could do. My wife and I were astonished that after about 15 minutes of Ryan being on the phone at our house, he told us he thinks they might be able to make it by the 4th of July. Shocked is what we were when he told us. He said don't hold me to it, but we will try to make it and that he had to line up the granite guy. Unbelievable right! Later that evening my wife and I were talking about what just happened and were astonished and very skeptical if it could be done. It was only 2 weeks until the 4th of July. The following day Ryan called and introduced us to Brandon who would be our construction coordinator for the project and the good news that the mason would show up tomorrow. Amazed within 2 days (of meeting Ryan) the mason was onsite building our outdoor kitchen of our dreams. 3 days later the pergola guys showed up to start construction of our red cedar pergola with the exact design my wife wanted. Previous contractor told my wife her way wasn't possible but 3:12 Exteriors did it within 5 days from our initial meeting. The 6th day the painter showed up on a Saturday to stain the pergola 2 days before the 4th of July. The Sunday before the 4th of July Randy showed up to install the plumbing for our outdoor sink and install the gas line for the burner and future pizza oven. Unthinkable that we had our outdoor kitchen and pergola completed by 3:12 Exteriors before the 4th of July. 3:12 Exteriors completed our project in 2 weeks from our initial meeting with Ryan and to all the team members at 3:12 Exteriors we are extremely thankful and will never use any other contracting company as long as we live in your customer service area. https://youtu.be/MU8OupeJYj4 Thanks You: Ryan, Brandon, John, Jose Jr., Jose Sr., Randy, Julies, Moises, Frank, everyone else read more

3:12 Custom Exteriors - Patio Coverings Near Me - New Braunfels, Texas

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Words cannot express my gratitude enough. From just a vision to a complete dream outdoor kitchen and patio cover, the process was flawless. Brandon was extremely professional, knowledgeable and made valuable recommendations based on his extensive experience. His response time was always within minutes. The quality of work is outstanding and the entire project was completed within projected time frame. We've recently moved to our house and thanks to Brandon our outdoor patio is easily our favorite spot to hang out. Highly recommend for any outdoor project you may have in mind and expect to be amazed! read more

Our covered patio came out amazing! Brandon, Ryan, and their crew are true professionals and genuinely good people. They absolutely deserve a chance to bid on your job. read more

3:12 Custom Exteriors - Patio Coverings Near Me - New Braunfels, Texas

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Excellent customer service. The owner is very attentive and will drive where ever necessary to get the job done! You can also expect quality work from someone with years of experience, which really shows. They are very knowledgeable on the different type of material options. The owner really knows his stuff. read more

I've been using Ryan for years and been telling him to get on yelp so I can leave him a review. Anyways, It's always been easy and relaxing to work with him. Well this last Project was no different, the 3:12 Crew knocked it out of the park as always. If you want someone to come in and make your dream backyard a reality 3:12 Custom Exteriors is the right company for your project. I've even recommended them to my mom If that tells you anything . read more

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Great service and quality work! Gave several different options at different price points. Give Ryan a call and he will set you up right!!!