Unfortunately I can't recommend this firm. I do not believe the lack of transparency in their…read morecommunication regarding parts availability (I am carefully selecting my choice of words) and I am totally disappointed with what I consider to be unsatisfactory customer service. My refrigerator was not repaired and my dryer part was not ordered as they told me it was unavailable. I expressed my concerns to the company. My view is they got paid, moved on to another service call opportunity (with a new fee) and I have the impression "they don't care about customers." I don't consider the employee I talked with on the phone as professional... look at the photo of a "piece of tape which was the repair of a dryer button." Question...would you be satisfied? I was told they could not get the part (Kenmore Dryer) because it was unavailable. They advertise on the Internet as working on the Kenmore brand. I contacted two places which had the part in stock. I could write more (especially about the washing machine) but decide for yourself whether to use the company. I learned a $187 lesson...

poor customer service from the tech to management. waited a month for the parts to come in then…read morethey showed up with all the wrong parts. absolutely no customer service or care for the customer. I wouldn't recommend service Max to anyone.

Mr. King was polite, on time, didn't have the part but got it within a day or two and got it…read moreinstalled on a weekend. Always our first call.

Able to get an appointment for an appliance repair in less than a week. Arrived on time with parts…read morethat were required. Finished promptly.

My washer had stopped working and locked my wet clothes inside. As I had visions of clothes rotting…read morein the washer I started looking for service providers near me and saw all the great reviews. Josh was out within 2 hours and quickly identified the problem and resolved it at a fair price. I've already shared my experience on my HOA page so that my neighbors can experience the great service I did when they need an appliance repair person!

First for the positives, company is responsive, arrives on time, and is very knowledgeable and…read morecapable of diagnosing a problem. Now the negative, I had a gas range top with a defective wiring harness. To buy a replacement online, less that $70. Charge to replace by Igor, 20 minutes and $376 charge. Moral to the story, use them to diagnose, pay them their $70, and tell them no thanks to the repair and buy the stuff online and do it yourself. Very much a rip off but learn to play their game.

Sergei was right on time and prepared with the right parts. Gave me the estimate before making the…read morerepair and showed me the what and why sort of speak along the way. Replaced the belts and pulleys in my dryer and it is as good as new. Best tip I can give is to send him the model number of your appliance so he can have the parts ready for repair.

oven repaired. work quality was good and a little pricey. Repairmen were professional and arrived…read moreon time. would have been helpful if parts was included on first visit negating a return trip.

When I bought my house, I inherited a washer. Yesterday, my washer refused to spin. After reading…read moremany reviews on other companies, I chose Preestige. Daniel came out and assessed my washer's problem. He told me the price of the fix, went to the parts house and was quickly back with the part in hand . After installing the part, he made sure my washer was working perfectly and left my washroom clean and neat. Before he left, he gave me tips on my refrigerators and assured me that my freezer is working well. He was extremely knowledgeable and offered much appreciated advice. I highly recommend Prestige and Daniel. It is a good feeling when you are a senior, 80 plus years young and can feel confident in a repair company. Thank you, Prestige. and thank you Daniel.

If you are looking to use this company beware. The owner/operator LaTonya Rampa does not respond to…read morecalls and the VM is always full. After giving them $100 for a service call to see what needed repairing on my stove they NEVER came back or returned phone calls even when the VM was not full and I was able to leave one. I truly don't know how this person does any business and I would almost guarantee they don't do much repeat business. Use at your own discretion but this operation is poorly run at best.

A new and upcoming company.-was pretty impressed with their customer service and knowledge …read more Technician was very helpful and knowledgeable in providing me with information about my heating system

Alan came out and was a very pleasant and professional young man. He was a star. He performed the…read morerepairs to our dryer and cleaned up after himself. He explained everything clearly and before any charges were agreed to, he told us the cost. All in all, definitely recommend this service provider and thank you.

Returning phone calls seems to be a Problem for these folks…read more Probably just have too much business to help us regular folk.

Reading the other review on this site had me scared to call Acker Heating and Colling. However,…read moreafter an engineer friend of mine had his system replaced by Acker Heating & Cooling he couldn't say enough good things about them. I requested quotes from 2 reputable companies, (both by personal references) to replace my upstairs, (guest suite) heat pump. The other company sent out a tech, who read the numbers off my existing units and quoted a cost to replace exactly what I had. The owner, of Acker H&C came out and evaluated my entire system, asking questions of past performance of the system, etc. He sized service lines, duct work size and runs before quoting a replacement system. The following day after researching options he proposed a new system that would overcome the extensive amount of existing duct work that was limiting adequate air flow. The replacement system would be slightly larger in air tonnage and also compressor size. The work was scheduled for 2 weeks out, however we were expecting guests that weekend. Acker H&C came out before my guests arrived and got the system temporally cooling at no cost to me. The final installation was done within the day on the date promised. The service techs were all extremely polite, professional and covered every square inch of work area with drop cloths before beginning. After allowing several days to be sure everything was working as expected, the owner came out to inspect the work of his crew. It was not until this time that I made payment of any kind. As it ended up, my final invoice was less than expected and the quality of the work was impeccable.

Complete con artists!! I called them in to replace the motor on my heat pump. They were supposed to…read moreshow up on Friday But didn't come til Saturday. The service guy Justin was there for about 3 hours. He was clearly aggravated. After he replaced the motor there was still no heat flowing thru the vents. He went under the house & when he came out he told me that the duct work was detached & he had fixed it. Charged me $550. Thirty minutes after he left there was still no heat flowing so my boyfriend went under the house not only was the duct work completely detached but it was lying on the ground. Spent another $110 at Lowes for new duct & fixed it ourselves. Later I removed the cover to the heat pump & found bared wires twisted together with no end caps & 2 breakers turned off. I've had my thermostat set at 76 for 8 days and the temperature has not risen above 65. Barely any heat at all. They charge a 400% mark up on the motor. I found the same one online for $95. When I called them I spoke to the owner. He refused to even come by & look at the issues even though they advertise a labor warranty. He the accused me of detaching the duct myself. He then told me that I had already paid & it was a done deal & basically told me to go f*** myself. Luckily my cell phone records. Today I began criminal procedings for verbal battery against the owner & legal procedings for fraud against the company.