Mercedes was very rude and unprofessional. Asking simple questions leads to her hanging up the…read morephone in your face.

Easiest 5 stars ever. Scott and his team were a dream company to rent from. Wish we found them…read moresooner; in fact, we'd still be renting from them if we hadn't purchased our forever home. I've lived in a lot of different apartments/rental homes and Sac City Rentals was my best experience. Here are some examples: we noticed a few ants and reached out to Scott. The next day, a professional pest control company came over..never saw another ant after that. Also, there was a door that's didn't fully close properly. Scott's team was on it right away. We never had to negotiate with them or reach out multiple times to get anything fixed. Lastly, as a renter I appreciated receiving my deposit back (minus cleaning fees, which were very fair). After a previous (and horrible) experience with another property manager, this was so refreshing.

New tenant as of June. I really appreciate the timely communication and kindness we received from…read morethe staff. Excited for this new chapter.

From the moment I applied to rent a property with RNB, I spoke with Karina and Kevin and they have…read morebeen so professional, kind and offer excellent customer service as I navigated the application process. Each time I called to ask a question I had the opportunity to speak to a real person to get clarification immediately which is priceless in today's world! Keep up the good job

Now that I have lived in my place for a few months and have developed some maintenance issues/needs…read moreover the past couple of weeks and put in some requests, communication has been a bit more hit or miss. I have been waiting on maintenance techs to come take care of some house issues (a couple more critical than others - i.e. Door latch getting stuck and it being hard to get access into my house, Carbon monoxide monitor needing replacement) for a couple weeks - even when I listed my availability and that they were allowed to enter the home even in my absence. I put my requests through the portal and have heard back about a couple things- but on others nothing. I decided to follow up with a phone call a couple days ago and spoke with Grace and she responded with some suggestions for some of my issues with responses from the owner and said she would follow-up with maintenance techs soon. I feel like there should be follow-up right away for any maintenance request that is submitted...even if it is just a "we received your request and we are working on it" and expected turn around time.

This has been the worst property management company I have ever worked with. If I could give…read morenegative stars, I would. Throughout our experience, there were repeated errors and a consistent failure to perform even basic property management responsibilities. For those who do not want to read the entire review, the biggest issue is this: I repeatedly had to contact them to remind them to collect utility payments from tenants--something that should be a standard part of property management. Unfortunately, that was only one of many problems. 1. Failure to enforce lease terms One of the provisions in our lease stated that the tenant was not permitted to remove the smoke/fire detection alarm. When we later visited the property to replace a microwave, we discovered the alarm had been removed. We informed Utopia and reminded them that this issue was specifically addressed in the lease agreement and should be discussed with the tenant. Instead of addressing the lease violation with the tenant, they sent out a technician and charged us for the service. To make matters worse, the original alarm was functioning properly before it was removed. The situation made little sense: they failed to enforce the lease agreement and then attempted to pass the cost of resolving the issue onto us. 2. Repeated failure to collect utility payments On multiple occasions, utility bills went unpaid because Utopia failed to collect payment from the tenant. Each time, there seemed to be a different excuse. One explanation was that the company had moved offices and had a new mailing address for utility bills. Another excuse was there was new staff and management so our property concerns had gotten lost with keeping up with no one managing it. The problem is that we were never informed of this change. We only discovered it after receiving notice from the utility provider that a bill was overdue and had incurred late fees. Not only were we not notified, but the tenant was also not informed about the late fees. Even after the address issue was supposedly corrected, the same problem continued to occur. I repeatedly followed up and reminded them that the new address had already been updated, yet utility payments still were not being collected properly. 3. Final utility bill mishandled At the end of the lease, we decided to terminate our relationship with Utopia because of the ongoing issues. There was one final utility bill outstanding. Utopia informed the tenants that they did not owe anything, yet the bill was ultimately charged to us. When I asked why they had not collected payment from the tenant, I was told that because we were no longer under contract with them, they would not pursue collection. However, the bill became due while they were still managing the property and while the lease was active. Why was it not collected during that time? As the property management company, collecting tenant obligations was their responsibility. Instead, the burden repeatedly fell on us. To this day, I have called and emailed regarding the remaining $215.51 balance, and I have received no response. Based on my experience, this company created more problems than it solved. Property owners hire management companies to handle responsibilities professionally and proactively. Unfortunately, that was not our experience. I would strongly recommend looking elsewhere for property management services.

Please do not use this company to manage your properties…read more Unfortunately, you will be very disappointed, your properties will be either mismanaged or unmanaged, and you will likely be responsible for even higher or more costs with them "helping" you than you would have been without their fraudulent claims of being able to support you. They not only practice unlawful acts; that continuously increases the risk of the owner to be sued and negligible for any additional costs, but seemingly have no clue what they are doing. These companies are already very loosely regulated and get into business way too easily, please do your due diligence and ask for references and research prior to hiring or using shady services such as this one. Learn from me.

DO NOT RENT any properties or have them be your real estate agent in any dealings…read more I've been waiting for my security deposit for 32 days from this Company. They do not follow the law. They had 21 days to return me my money according to california law. Why are you holding peoples money? This is insane! I've gotten no detailed deductions about the property i rented either. SCAMMERS

As first time homebuyers, the entire process felt extremely daunting, but LuAnn took amazing care…read moreof us throughout. It was really helpful for us to chat with different agents to get a sense of who felt like the right person to work with, and we're so glad to have gotten in touch with LuAnn. She clearly loves doing this job and isn't afraid to give you her two cents based on her years of experience. It's also so obvious that she loves the negotiating process, which was perfect for us since that was the part that filled us with the most dread. Despite a lot of competing offers on the home we wanted, LuAnn got our offer accepted before the showing weekend was even over. If we were ever to need an agent again, we would absolutely reach out to LuAnn. She has a competent team supporting her and a lot of resources set up and ready to go so that she can spend her time on the things that matter - keeping in close contact with us, keeping us updated when things happen, and jumping in at crunch time when people and processes the extra push.

Amazing experience! Luann helped us purchase a house that was in our ideal location, size and price…read morerange - we toured, put in an offer, and went into escrow all in the span of 24hrs! The more we learned about the house, the more it exceeded our expectations. She led us through the whole process and made it easy for us. We appreciate her timely and clear communication, and how she hustled to help us make such a big and important purchase! Thank you Luann and team!!

Definitely 5-Stars all the way. Chris Stanley (the owner) is a great Realtor! Not only did we…read morepurchase our first home through him, we sold it 3 years later and purchased our current home. I definitely recommend Stanley REI. We've referred multiple friends and family members too. Always a positive experience.

Horrible customer service from one of their agent named "Sandy Lassa" was very unapologetic when no…read moreshow to a property viewing. Do not recommend. Better off working with Redfin agents.

This company is the same as Eminent Realty Services but just works under three different names…read more Elite, Eminent, and Executive Lending. Please do not use this company to manage your properties. Unfortunately, you will be very disappointed, your properties will be either mismanaged or unmanaged, and you will likely be responsible for even higher or more costs with them "helping" you than you would have been without their fraudulent claims of being able to support you. They not only practice unlawful acts; that continuously increases the risk of the owner to be sued and negligible for any additional costs, but seemingly have no clue what they are doing. These companies are already very loosely regulated and get into business way too easily, please do your due diligence and ask for references and research prior to hiring or using shady services such as this one. Learn from me.

I would give this company 0 stars if I could. They are very rude,unprofessional, and had poor…read morecommunication. While renting from them, they would send multiple bills in one month. After moving out, we were waiting for a security deposit that we had to continuously ask for. After 21 days, the legal amount of time that a landlord has to return the security deposit or send an itemized list of deductions per California law, we still did not hear anything regarding our security deposit. Then when we finally got a response, they asked for our forwarding address and stated that a check had been sent out that we never received. After 42 days, I called the office multiple times and when I finally got a call back he stated he can send it to us via Zelle. He was very rude and sent a partial payment of the security deposit amount. He refused to send full amount despite not following the California law. DO NOT DO BUSINESS WITH THIS COMPANY!

I talked to Justin on the phone once and felt like he was very rude about the house I had questions…read moreabout.. he didn't like the fact that I thought it was overpriced which it was.

From the owner: We specialize in helping home buyers and sellers in the real estate market. We have over 20+ years…read moreof experience in the real estate industry so we know it's important to educate buyers and sellers in one of the largest investments they will make. We also know you will have questions before, during and after you buy or sell that investment. While real estate isn't rocket science there are tricks that will help set you apart from everyone else. Call us today find out how we can help you.

They send out spam emails. I wouldn't use them if they were…read morethe last real estate agents on earth.

This is a scam Company. They try to scam you out of your rental Deposit…read more I've had a terrible experience trying to get my deposit back. The Carpet looks and smells Brand New and they are saying it need to be replaced?? Do not do business with this company. I'm wondering how many other people they try to scam....

Working with Robert Anson was one of the worst decision I've ever made. Completely unprofessional,…read morerude, and insensitive. We lived in his rental house and the entire time he was snappy and moody. Just overall mean, grumpy guy. I moved out 2 months before my ex-boyfriend and took myself off of the lease. It's now 6 months later, I am a single mom trying to buy a house on my own. The very last step in my approval was that I needed to verify that I had been living in Anson's house for 2 years. Robert refused to sign the verification form. Actually, he hung up on my lender. I drove out there to his office and left a note but got no response. Finally I got ahold of him on the phone and he raised his voice and yelled at me because of stuff that happened 2 months after I moved out and hung up on me. Not only am I not responsible for what happened after I was off the lease, but also it doesn't change the fact that I lived there for 2 years. That's all I was asking him to verify. Now we are trying to find another way to prove it or my loan won't be approved. Don't make the same mistake, take your business elsewhere to begin with or you will be paying for it long after your business with Anson is over.