$120 to give me a jump when I was broke down 3 blocks away from their depot at 3am. I didn't take…read morethe service and found an alternative, but man. Wild price.

One of the tow trucks dangerously inserted themselves into traffic going from on ramp into freeway…read morepulling forward squeezing past cars putting the tow truck in middle of the cars that were merging. License# 97360M2 nearly causing an accident. I can only imagine how " safe" they are with people's cars on them. It was blonde older man driving

We had called AAA and they showed up and gave us the run around (basically a list of excuses on why…read morethey could not tow our large SUV and wasted 3 hours). I called Ace and they were great on communication, time expectations, as well as service. The owner showed up and had our car on his truck in 15 mins. Clearly they know what they are doing and I would highly recommend.

This is the first time that we had to use a tow that was not part of AAA program. AAA only takes…read morecars from your home to a shop or from a shop to another shop not from a shop to your home if that makes sense. Ace did an awesome job as well as his staff and were able to accommodate us right away as we needed our car towed from the Mercedes dealer back to our home. The part will not be in from Germany until October and Mercedes will not let us keep our car on their lot. Thank you Ace for a speedy job and for your excellent staff/employees!

Do you know how to make a bad experience a good experience?…read more Hire KB towing services! We went for an evening out in Tracy, where I foolishly lost my key. We called a couple of towing services, I even tried AAA and they were non-responsive. I called Johnny at KB. He looked the situation over and towed us from Tracy to Walnut Creek. This was late at night and we were just happy to be home He took extra time to make sure he didn't scratch the bottom of the car or any parts of the car. I drive a Porsche so I was concerned about that and he was very good about that. My wife and I and Johnny had a great conversation all the way back to Walnut Creek where he unloaded our car I hope they never need a towing service again in Tracy, but if I do, I will absolutely call Johnny at KB.

Poor communication. Did not listen/comprehend what was being asked. Did not ask for clarification,…read morejust showed up expecting me to be there after I had already said I am recovering from spinal surgery and could not drive to meet. Never gave an estimate, then expected $375 for towing a car they can keep and sell on. Still has not responded to confirm that he got the payment we agreed upon. Ridiculous!

Tuan and BD Towing: Angels in Disguise…read more I can't say enough about the incredible service I received from BD Towing, and especially their driver, Tuan. I found myself in a terrifying situation, stranded in the Caldecott Tunnel during rush hour with a dead car and a wife who was about to become a widow (just kidding, honey!). Car is fine but I ran out of gas *i am an idiot. After calling multiple towing places and 911 but no one showed up, the situation was getting dire. As if by magic, Tuan appeared like a knight in shining armor. Not only did he rescue us from a dire situation, but he went above and beyond by driving us to a gas station and charging us half the price of other quotes. Tuan is a true hero and a shining example of humanity at its best. BD Towing should be incredibly proud to have such a compassionate and skilled employee. Thank you, Tuan and BD Towing, for saving the day! BTW, Tuan just happened to drive by, CalTran and none of the other tow guys showed up LOL. Faith in humanity restored! (See attached photo of our rescue.)

Don't trust Karen in the office as manger . She blew off our damage claims and again they pick and…read morechoose who they tow and when they tow. No one from the property management at my HOA and our community comes out at 10 o'clock at night to make a phone call to have a vehicle towed . Now there has been for the last two days 2 Vehicles parked right on the lot and both backed in and have yet to be towed. B&d picks and chooses when they come by the location to tow what they wanna tow when they wanna tow it again and they are a highly SHADY BUSINESS WITH HUGE SHADY ACTIVITIES. Do not do business with this company ever highly do not recommend. Terrible business with terrible business practices and not good people.

These guys did over $21k worth of damage to my Mclaren by the way they strapped it down - I have…read morethe photos of before it was on the bed, and then after. Ripped off my front fenders and bumper and then stopped all communication with me. Do not allow this company to touch your car!!! They are denying all damage. Total scum of a company.

This place has stolen from me and they need to pay me back. My brand new Toyota 4 runner that was…read morepaid in full and registered to me was taken to Concord tow. I had to pay them 8,000 to get my car out and then my car was taken again. When I tracked my car down I was told they auctioned and sold my vehicle. I then purchased a truck that I paid in full on and was registered to me. I was mugged and my car keys were taken. The vehicle was taken and had all my belongings in it as well as a 3,000 bike. I was told this car was auctioned and sold as well. I really don't want to have to go through a lawsuit . I was in a hospital and was unable to do anything until now. I just wish they would resolve this!

Had to tow my car (sedan) for 2.5 miles. Got a wait time of 30 minutes and I waited no longer!…read more Agent loaded my car safely and quick. I got to my car to the destination in less than 15 minutes. I am not sure about the rates for towing in my area but it wasn't anything crazy.(I payed $150)

This is by far the best towing company in the Bay Area. They know what they are doing. The care and…read moreattention they take while towing your vehicle is far superior to any other towing service I've ever used. Professional and kind drivers. It is never fun to have to have your car towed but these guys make it a lot easier.

I called the Clayton location, and the experience was very poor--the customer service was…read moreunprofessional and discourteous.

Thank you, Angel, for the incredible service! We were looking for a towing company when a friend…read morerecommended Hero Towing. When we called, Angel was professional, gave a very reasonable quote, and took great care of our car.

Highly recommend. Gino came out to get a vehicle that had been abandoned on my property. He came…read moreout fairly quickly from my initial phone call. Truck had been partially stripped. Thankfully Gino was able to get it out with no problems and he was super nice during the entire experience.

We had a flat tire 2-3 weeks ago and called this towing company for help. The driver arrived…read morequickly, was very professional, and treated my car with great care. He explained everything clearly and made a stressful situation much easier. The price was fair, and the service was outstanding. I highly recommend this company to anyone who needs reliable and friendly towing assistance. Thank you for the excellent service!

Criminals! The lady at the front desk is very unprofessional, rude and shady AF. They have the…read morewrong General Mangers name (Gary Fernandes) on the business cards at the front desk. I asked if we could speak with the GM and she said he's not available. I took one of the cards and asked when Gary would be available to speak. She said the new GM, Sam isn't available and he won't be back until tomorrow (so another day of $115 added to the bill). I asked if she could write Sam's number on the card so I can call him and she wrote the office number where she was at! She was trying to be sly. I called the number and she answered. I wish you the best of luck if you ever have to deal with that thing or this place. She's definitely a pit bull.

These people disgustingly profit off of the hardships of others…read more A woman breaks down on the side of the highway, the police tow it to one of these places, and they find every reason to keep it there as long as they possibly can to accrue lot fees.

Car stalled. I sent roadside request through car service. This company accepted the job, which is…read moretracked on the mobile app. However, they never showed up, nor answered the 5 times I tried calling. I must say, if you want to be in business, learn how to be in business. There is little worst than providing I time when you're planning to pick up a stranded driver, and not showing up, calling the driver or answering the phone. It could be a safety issue for some people. Zero customer service. Zero care for the customer. Zero reason to run a business.

Requested a tow through insurance at 2 pm. Kept receiving texts with multiple ETAS for EIGHT hours,…read morethe latest one said they would be here at 11 pm. I waited up because the car needed to be in the shop first thing in the morning before the three day weekend. Never showed up. Unprofessional. Cancelled and used another company that came during their very first eta.