Nelson is like family. I've been coming here for a while. He grew up and went to school with my…read moresister. Fortunately, he retired but the name in the place still survives so I will continue to come very helpful. Very nice very organized. I came here for oil change and guess what I seen Mr. Nelson self I jumped right into the slot. The very honest prices went up a little bit, but it's worth it

Prices are very fair work ethic is amazing and most importantly they call you before they work on…read moreyour vehicle and are very fair on prices as far as parts and labor time they don't okay around and paid the bill with unnecessary labor. They get the car they inspect the car take care of your car. They fix it. You're out the door. I'm very satisfied and would recommend this Shop to anyone whether they were in the town or on the island.

I hired Alex to replace an engine with his mechanic at a shop that wasn't even his. I went by one…read moreday without notice and car was gone! No mechanic or engine either. he was always defensive with all our concerns and proceeded to order parts without my consent and overcharged me $5880.00 I had to call cops on him because he didn't want to give me my car back. Don't trust him at all he was nice at the beginning to reel me in and completely took advantage of my situation! Now my car is still not driveable and he said he wasn't giving me any warranty for the labor. also the Mechanic I spoke with at the beginning wasn't there anymore and he got some bum from street to repair a bmw, when I specifically told him that I want it somebody certified in these types of cars, which I was told the first guy was. I questioned him about why he moved my car to his house and had someone working on the car without my consent and he kept telling excuses and lies. I ended paying for a shitty house garage job as if I was at an official shop!!

reliable, fast, quality work they picked up my 1993 honda…read moreand they did absolutely great no scratches soft straps and very nice people. great service definitely recommend ‍

My car fell into severe neglected due to higher priority obligations and I knew the job was beyond…read morea typical car wash or even a drive by detailer who likely didn't have the necessary mobile setup to do the right job. I searched for local detail shops and came across Detail Sector on Yelp. The address jogged my memory and I knew that I had stopped by once before. I remembered the shop and knew that my car was going to be taken care of. I stopped by for Jon to give me an estimate which I thought was very fair given the condition of the exterior and interior car. We talked about the work involved and when he had availability and after working out the details I dropped my car off to get it cleaned up. Jon did an excellent and thorough job both inside and out. The interior looks almost brand new and the exterior is as good as I had hoped for it being a 16 year old car. I definitely got a fair deal on all the work he had to put in. Jon is also very customer service oriented and my interactions with him were great. He is knowledgeable and also provided me with some additional recommendations for a few other things I may do in the future.

Extremely disappointed in the Ceramic Coating Detailing I had completed here December 2019…read more The car went in (Mercedes C300) with some minor scratches as it was a used vehicle off lease, and came out with more visible scratches, chips and damage. A very disappointing $550 spent, for my vehicle to come out worse than it went in. Very disappointed. Would use a different detailer.

I was recently involved in an accident and my insurance company suggested West Suffolk Auto Body…read more Since my car is less than a year old, I was concerned about the paint job. Well I was wrong. They did a great job. I'm beyond satisfied with the job they did. I highly recommend their shop.

West Suffolk Auto Body has been absolutely wonderful to me. I came in with a car that had a ton of…read moreissues, and David and Joe were immediate to help me with my vehicle. I was able to leave my car with them for more than a week while they were inspecting my car and trying to figure out what was the issue. I went to another car place first that my dad has trusted in the past and told me nothing was wrong with the car and it was just the car battery. The next day, my car died just as it had before I brought it to the other auto body shop. They were going to charge me again to look at it even though they had the car for more than 2 days and basically told me it was nothing. Luckily, Joe and David, were able to take a look at my car and fully complete an electrical analysis on the vehicle. They not only found the issue, but quickly were able to price out a part for me and call me immediately with a fix. They gave me a ton of options and wanted to make sure I was happy with my service and the condition of the vehicle before they continued. Once I gave the "ok" they had my car fixed within 24 hours and even explained in full what the issue was and walked me through the signs if I see something like that again. I highly recommend, because even though I called a lot more than I should have, they never seemed annoyed or wanted to just get me off the phone. Every time I called they made sure to explain each step they were going through and gave me details upon findings. Definitely worth the trip and every dollar I spent.

Needed them to pull my daughter's car out, as she went over a curb in a parking lot and front…read morewheels where in the air. They came in 15 minutes, were very helpful and pleasant, got her car out quickly and carefully, and the fee was $100, which was exactly what I expected. It was just a very easy, pleasant experience. Highly recommend.

***AVOID AT ALL COSTS*** This business conducts both unethical and illegal activities. We were…read moretold by the tow driver that they were unable to tow her car to any lot other than theirs, even though this is illegal, as the car is personal property that can be towed where the owner wishes. After sitting in their lot for 6 full days, the company informed our Insurance carrier that they had never received the car, and that it was not on their lot. This required several phone calls to "find" her car, which was there all along. This company then continued to not return phone calls from the Insurance carrier, keeping the car on their lot for two full weeks, refusing to release the car to be towed to the auto shop. When they finally agreed to tow the car, they stated the car was towed off their lot, even though it took them two additional days before actually releasing the car.

Over a month ago I ran over a pothole and needed a battery replacement. I filed an insurance claim…read moreand sent my car to Bi-county. The customer service team, the quality of work surpassed my expectations. They're very respectful and responsive. A very trusting place to take your car to if you have a Tesla. If I ever have an issue down the road I will definitely be taking my car back here!

I reactivated my yelp account, which I have not used in well over five years, to write this…read moreincredible business a review. I was sideswiped in a hit and run in town, and was recommended to this shop as they are part of Geico Repair Xpress. How serendipitous! They streamlined the entire process and made the repairs easily. Unfortunately, there were some bureaucratic issues in getting my deductible advanced, since the party at-fault was to be billed. Tracy, at the body shop, is truly my guardian Angel. She treated me like family and got everything resolved. She also had the body shop clean my car like it was detailed! I cannot recommend this shop enough to anyone in town. I am so thankful for them. Truly.

Absolutely awesome! Responded right away and was able to come within an hour for a detail. Car was…read morecleaned and polished, looks amazing. These guys did such a great job, it was like I did it. Weeks later and my truck still looks great!

Great job Not cheap but a quality job Will use them again They made my 3905 Jeep look brand…read morenew

Called these folks for a tow after my car ran into issues - they were close, were open, and I…read moreneeded help fast. After they understandably said they couldn't get to me tonight, I thanked them, and in return they called me an asshole before hanging up. 1/10, would not call again.

Fastest and most reliable towing service I've ever dealt with. I called and they were there much…read morefaster than I expected and brought me to the repair shop without hassle and a good price. I would highly recommend giving Richard's a call if you ever need a vehicle towed.