Great staff. Very patient and accommodating. Great place for MRI. I'm claustrophobic and the…read morehave an open MRI. They were great with me. Good people.

For the type of services my visit should have taken no longer than 10minutes. Unfortunately I'm…read morestill sitting here. The lab is not calling enough patients back, crowded. These employees needs some competent leadership. More efficiently run departments would be nice. Too bad for sick people.

I've had an incredibly disappointing experience with NewLIFE Fertility/New Leaders in Fertility &…read moreEndocrinology in Pensacola. I called them on Monday to schedule an appointment, provided all my information, and filled out the requested forms--yet nothing was scheduled by Tuesday. They called me again, asked for the same information I'd already given, and still, no progress. By Wednesday, I spoke to a doctor who confirmed everything was correct and promised to get me scheduled, but I heard nothing. Thursday rolls around, and after calling them again--my fifth attempt--I'm still without a date. Every time, I'm told, "Someone will call you right back," but I'm lucky if I even get a call the next day.The inefficiency is unreal. I could harass them hourly and still get nowhere. They only communicate by phone--no email option--which makes this even more painful. It's a complete mess, worse than most government agencies. It feels like a bloated, bureaucratic operation propped up by some healthcare system, not a functioning fertility clinic. A business this disorganized should honestly be out of business. If you're looking for help with something as sensitive as fertility, steer clear--this place will just waste your time and energy.

My husband and I have been patients at NewLIFE (Mobile office mostly) since March…read more I'd like to tell you our story so that hopefully, other women/couples can make an informed decision before beginning here. After a lot of blood work and many ultrasounds during March, we were (finally) called in August for our review with Dr. Ripps. We were told that IVF was our only option (this was our 2nd opinion) and that we needed to start cycles ASAP to give ourselves a good shot. We began the IVF process in November (they do every other month). At this same review (Aug.), Dr. Ripps informed us the cost of the IVF treatment as a whole would be $12,500 and the meds would run $2,500 at a min. (if we could order them in time to get them here from the UK/Canada) or $5,000 MAX if we order them from the US. We didn't hear from the clinic until mid Oct. about signing our paperwork, even though I called a couple of times to ensure we were on the right track timeline-wise (since we were hoping to get the medications from the UK/Canada to save). A couple of days before we went in for our late Oct. apt. to sign our paperwork, a prescription was called in for my meds, and we were FLOORED to find out that they were going to cost approx $9,700. We were then also told they would be about the same price from the UK/Canada with shipping, and they could get hung up in customs and not make it on time, so we needed to order them from the US. One of the nurses (Kathleen) was nice enough to inform us about a program that could provide a discount, and our ins. covered some (total after discounts ~$5,700) *We were told the meds were more expensive than normal because I was on the highest dose, but I would have assumed Dr. Ripps would have been aware that would be the case during our review, not to mention I'm sure I can't be the first patient (also confirmed by one of their staff) to be on this high dose, leading me to believe he either didn't really know what he was talking about price wise and was just saying what he could to get us to the $15k number we had discussed at the first appointment in March, or he is just incredibly misinformed and talks about some of the med costs without doing his due diligence. November 6th- our egg retrieval. They were only able to get 5 eggs, of which 3 were mature and injected, and 1 fertilized. We received a call from Kathleen on November 10th informing us our embryo had quit growing and there would be nothing to transfer the next day. She also asked if Dr. Ripps had called. I told her he had not. She said he would be calling that day. He NEVER called. Kathleen called yesterday, 11/14, to ask if we wanted to come in in December, to discuss with Dr. Ripps what may have gone wrong, and talk about our options. I told her that I felt pretty lousy that we spent a large sum of money-the same as everyone else- and didn't even get to go through the entire process (no one's fault, but I do feel we deserved a call from the Dr. himself) and no one had reached out to us to discuss even though we were told they would. We were given bad news and then just left with no information and not even a call from the doctor as mentioned to us. Despite that, I told her we would like to come in, and figure out what is next, b/c we are wanting to move forward with another cycle. She told me that the only day she had available was December 5th, (we will be out of town working the week of 12/2-12/6 and can't make that day). She said that was the only day he has available due to other appts with other patients and new patients. So not only did we not receive a call, but we were clearly NOT a priority in any way since we didn't have any embryos at this time. IVF is done next in Jan. so if we don't get to see him until Jan., we would obviously be put off an additional 2 months which is incredibly discouraging, considering Dr. Ripps is the one who made it clear we needed to be moving forward ASAP. My husband and I feel we were just a number to Dr. Ripps. We paid the same sum as everyone else and were dropped when we couldn't produce embryos first attempt. I have several friends who have done IVF with other clinics and their doctors are much more proactive in conversing with them, especially if they are receiving bad news. Since we were only offered one date in Dec. that we cannot make work, we have been pushed off until at least January, which we find to be unacceptable. We will be continuing our treatment elsewhere. I encourage anyone about to begin this process to reach out to me if you'd like for any further information. I may be angry, but I am also honest. This clinic ONLY received 2 stars because of Kathleen, Heather and Paula. Dr. Ripps receives 1 star. IVF is an emotional and difficult process for anyone- you'll want the right dr. by your side, and in my opinion, it is not Dr. Ripps. Thank you for taking the time to read this. I truly hope it helps keep someone from having our same experience.

I have been a member for many years even when i had Health Insurance the co pay was better. I…read morenormally order all my labs on my own and bring them in . The Practitioner was very knowledgeable and caring! She explained everything to me in a way I could understand! YOU must tell the front office if you have a membership they do not look it up unless you do. and Members get priority for walkins.

I walked in and only waited approximately 15 min. The Practitioner was very knowledgeable and…read moreconcientious! She explained everything to me in a way I could understand! This will definitely be my go to place when i need urgent care! Joe F

This is our first time here in this facility. We came for My husband's first appointment with his…read moreFloridian Doctor. It's a nice place very large. We meet with his physicians PA out of Sacred Heart she was really nice. She listened and asked questions I liked her. I'm glad we came here. I would recommend this facility.

I visit here frequently. My docs are great. The Staff are always helpful and accommodating.read more

This was the most pleasant & quick experience I've ever had in a medical facility!…read moreJORDAN greeted me with a warm and helpful demeanor to get checked-in. I value the kind personalities that work in the health care field. I want to mention the people that are extra kind that I encounter. So, thats JORDAN-the 1st impression at the front desk was excellent. Jordan is very personable and calm. BECKY did my CT scan. She answered my questions with a fun, positive attitude. My appointment was at 4pm. I was on time and here I am back in my car to go home. This went very quickly because im looking at the clock and it's literally 4:09pm. Out in 9 minutes Awesome Sincerely,Thank you! S.K.

It's our favorite ER! Every visit we are met with minimal wait time followed by exceptional…read moreservice and care. I had been suffering from a severe allergy which was effecting one nostril and preventing me from using my CPAP device. This led to the development of several abscesses causing swelling of my face a lips. The Team carefully treated the abscesses and gave me directions and information for my home care. Friendly and very competent care. Joel

We are so thankful for Mandy and her team at Pensacola Birth and Maternity! I was able to have the…read morehome birth experience I was wanting to have with my 3rd after 2 prior hospital births. The whole team is very knowledgeable and made the whole process stress free. Mandy was always there and quick to respond if I had any questions and she was never pushy and always respected my decisions of what I wanted during and after birth! I would highly recommend Pensacola Birth and Maternity if you are looking to have a home birth!

It's difficult to read the glowing reviews of Pensacola Birth and Maternity Center, because my…read moreexperience was anything but amazing. I chose a home birth because I wanted the comfort of my own home, free of IVs and monitoring devices, able to move freely, and to avoid unnecessary interventions. When I first met Mandy at 25 weeks, we discussed the differences between home and hospital birth. I was relieved when she said cervical checks were unnecessary because vocal changes indicate transition. After researching and meeting with other midwives, we chose Mandy because we believed she was the best in the area. I worked hard to prepare my body--lifting weights, fitness classes, chiropractic adjustments, and pelvic floor therapy. I was able to run two miles just days before labor. I wanted to give myself and my baby the best chance at a safe birth. At 32 weeks, Mandy told me education classes would begin the following Tuesday. These were required in the contract and a major reason we chose this practice. Tuesday came and went. When I texted, I was told there was a "baby boom." Weeks passed with nothing. At 37 weeks, I reached out again and got the same excuse: "Every time I schedule them, someone has labor." We ultimately received only 2 of 5 classes, rushed during my 38th week, after multiple cancellations and reschedules. We went into birth unprepared and without the knowledge those classes were meant to provide. A home visit between 34-36 weeks is also included in the contract. Mine was scheduled at 36 weeks but canceled last minute. When I tried to reschedule, I was told "Probably Saturday." Saturday came and went, and again it was canceled. The visit finally happened the day before I turned 38 weeks. By the final weeks, I felt unsettled. I hadn't received the education I paid for, communication was poor, and I felt she was stretched too thin. But it was too late to change providers. Looking back, my instincts were right. I went into labor at 39 weeks and 3 days. Upon arrival, Mandy listened to the baby, then prepared a sterile glove. When I asked, "Are you going to check me?" she replied, "Yes," and proceeded without my consent--one of the core reasons I'd chosen a home birth was to avoid unnecessary cervical checks. During active labor, Mandy fell asleep in a chair, spent long periods on her phone, was unsure about antibiotic reconstitution, and forgot an IV pole. When it came time to push, things worsened. I was told I wasn't pushing hard enough. When I said I was, she replied, "Don't give me lip, you need to push harder." Later, as exhaustion overtook me, she told me to stop "thrashing like a wild animal." I was dehumanized at the most vulnerable point of my life. Despite pushing for hours, I felt no progress and said, "The baby's stuck." Mandy snapped, "Don't say that!" I begged to transfer and asked for a C-section. She told me, "You know better than anyone if we go to the hospital, it will take hours for them to get you anything." My requests were disregarded. I spiraled into a crisis, expressing suicidal thoughts like "I want to die" and "someone slit my throat." Instead of compassion or action, I was told, "Push harder," and "You're being irresponsible, think about your baby." Only after several more hours of pushing did Mandy finally ask if I wanted to transfer, "based on how she was feeling." I said yes immediately--"Call the ambulance right now." At the hospital, the OB took one look at me and called an emergency C-section. His notes confirmed a large caput filling the vaginal cavity and baby's head stuck at 0 station. What happened was unsafe, unprofessional, and traumatic. The consequences are lasting--physical scars, psychological trauma, and uncertainty about future vaginal births. Instead of enjoying the first weeks with my newborn, I've been left processing trauma and trying to heal from an experience that never should have happened. For these reasons, I cannot recommend Mandy or Pensacola Birth and Maternity Center. If you are considering this practice, I implore you to look elsewhere.

I arrived at Pea Ridge ER with severe stomach pains and nausea. From the lady at the front desk to…read morethe doctors and nurses everyone was courteous, professional, and prompt. They explained the tests I received and made every effort to make sure I was as comfortable and informed as possible. I would definitely recommend this facility.

They were very fast, acted professional and explained everything to me…read more My care was well done with relief from symptoms

Love the personalized touch we always get at DR AFLAK! The staff is like family and the care…read moreprovided is always with the best interest of the patient. Also, care given to the parents/caregiver to help you in caring for your child at home or/and connecting you with additional support as needed by your child and their situation. I'd say compassionate care is found here. They are a busy practice. It can be a challenge to get on the phone at times but it worth the occasional hiccup for the care and interaction you receive w Sunshine pediatrics! Give them a try! I did and I'm glad we did!