I had an amazing experience at this nail salon! The staff is welcoming, professional, and truly cares about their clients. The salon is clean, relaxing, and well-organized, which made the whole visit enjoyable. My nails came out beautiful--exactly what I asked for--and the attention to detail was outstanding. They use high-quality products and take their time to make sure everything is perfect. I always leave feeling pampered and confident. Highly recommend this salon to anyone looking for great service and gorgeous nails! Nails by Ty read more

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LAN is a awesome nail tech !!! U show her what u like she does right.!!!!!! Very clean place good vibes

Edit: I went back today. I showed Kevin my nails and he fixed them! He also provided steps on how to care for them until they heal. I'm glad I went back! I had my dip removed by Miley. I originally went to another nail salon in Chelmsford for my previous manicure where they did a base layer of dip then gel on top. I didn't realize there was something wrong with that method until I went to 5 elements. I understand it took a while to remove, but Miley was very rude the entire time. It hasn't even been fully removed and my nails are sore from Miley buffing over my nails more than a couple times. One of the women there commented that if she kept buffing then it would hurt my nails. She just kept going. I didn't say anything because she was so annoyed the entire time. I feel bad leaving this review as I used to love going here. My pinky nail is so over buffed I'm incredibly uncomfortable and the nail feels like it's about to break. read more

5 Elements Skin and Nails Spa - Over buffed nail - Skin Care Near Me - Methuen, Massachusetts

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The service was fantastic. They're was no wait to get in, even though we didn't have an appointment. They were fast, but did a great pedicure. And to top it all off, the prices are very reasonable. read more

Best in customer service!!! You can't go wrong with any nail tech! Been going there for three years and have NEVER been disappointed!!

I stopped and tried this salon, I was more than satisfied. Kelly was really nice. Price is reasonable for dip. I just wish salon had promo...like after 10x get the next one free. But no matter I will travel here to get my nails done. I also got my eyebrows done. I highly recommend this salon, very clean. read more

5 Elements Skin and Nails Spa - Kelly did my nails ...I love them - Skin Care Near Me - Methuen, Massachusetts

Love this place. So many color options in any type of polish. Sol is amazing. My nails always come out perfect. You won't find anyone better! read more

Great service! It was my first time there and I would come back. I had Lan and she did amazing. I'm very particular about my nail length and shape and she did it perfectly. I had the smoothing pedicure and it took an hour. I'm intrigued to try the other pedicures for a more relaxing experience and pampering. They did not pressure me int other services or other kind of pedicures which I liked. read more

Wasn't too happy with my nails. Mike did them. It felt rushed. It was barely filed and sanded down to be nice and smooth. It was lumpy and didn't look neat. Probably would not come back. It was my first time and I heard great things but not a good experience. read more

5 Elements Skin and Nails Spa - Dip powder. Not smooth. - Skin Care Near Me - Methuen, Massachusetts

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Love my nails! Terry did a great job following my specifications. I am super picky and she did a fabulous job. I got a gel manicure on natural nails. read more

5 Elements Skin and Nails Spa - Skin Care Near Me - Methuen, Massachusetts

Tried my luck for a last minute walk in on a Friday afternoon. They were very accommodating and my technician was so sweet. I will be back. read more

I got a gel manicure and also got cut twice , one cut bled all the way through the service and for 45 minutes after . The tech cured the gel polish over the blood from my cut finger so it doesn't look good on that finger and will most likely peel off . Wasn't very sanitary , as my finger continued to bleed , I was told to soak it in a bowl of water that I had soaked my hands in previously and the tech kept giving me pieces of paper towel to soak the blood which ended up all over the table . Despite being cut to the point of non stop bleeding for over an hour , and having my manicure cured over blood so it doesn't even look good , I was charged full price . Two of my fingers are very sore a day later and I am just so disappointed with my experience . read more

5 Elements Skin and Nails Spa - Skin Care Near Me - Methuen, Massachusetts

As always Sol did a great job! I love this place very friendly and extremely clean. Great job team!

Got a great pedicure today from Terry. She did a wonderful job, it was very relaxing!

Love this place! Every time I go they do an amazing job no matter who does my nails. My boyfriend has always said he would not get his feet done, finally I sucked him in and he now always want to go back, and to this place only. They always have some kind of movie playing on the TV it's not always the news or regular cable, & the nail techs actually talk to you unlike other places that will just keep quite an not get to know you a little. Kim is my go to nail tech but if she's not available anyone is fine too. One day I didn't make an appointment an I just walked in & it was super busy, she was able to take me an even though she had to rush a little my nails still came out PERFECT! Dip powder is my new go to! read more

Love this nails salon, Alex is my go to nail tech but I have had my nails done with others on a few occasions and have had excellent service. Everyone is friendly, super attentive and professional. I never feel rushed and I always get what I ask for. The salon smells good, is clean and lots of COVID protocols followed to ensure safety of everyone. read more

I love Sol so so so much! I requested her one day, and unfortunately, I did not get her. I got another nail tech, and this was the result of their work. The tech scraped at my hang nails, and it hurt so bad during the process! I tried to be strong about it, but even the tech knew I was hurting, and they kept asking me if I, "felt it." At the time I was very impressed at the hard work, and how clean I thought my toes were, regardless of the pain. But, the next day, after getting off a plane and getting to my hotel, my toe had blown up, bleed through my sock, and hurt to put pressure on it. My entire vacation I was miserable, and had to go to the pharmacy in a different country to get antibiotics to help take care of it. It got better with open toed shoes on my vacation. But, when I came back home and had to wear closed toed shoes, it blew up and opened again. I've been walking with a sort of limp cause it hurts so bad. I will probably be going to urgent care tomorrow. I wish I could get my money back for this botched pedicure. (Also, I got a gel mani, and the polish chipped on my toes and nails the first day of my vacation). read more

5 Elements Skin and Nails Spa - My infected toe - Skin Care Near Me - Methuen, Massachusetts

Kelly is such a professional! She always does an amazing job on manicure and pedicure. She is quick without ever making you feel rushed. Completely pampered! read more

got my nails done here. all lumpy way too short and so so expensive. $120 for a mani pedi my toes are lumpy and my nails are hideous. never ever going again. Also they didn't clean underneath my nails and the lady was rushing and being so aggressive the whole time. read more

5 Elements Skin and Nails Spa - Didn't clean under my nails - Skin Care Near Me - Methuen, Massachusetts

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I'm very disappointed with the service my friend received from this establishment this week. Both her and the nail tech agreed on a specific design but the final result looked absolutely nothing like the original photo. Another friend of mine wanted the same design a week prior and received accurate results so I am confused as to why they agreed to do one design and did it right for her and wrong for my other friend. My friend then went up to the owner to confront her about the poor service and didn't receive any offer to redo them or even a discount. She left very disappointed with a hundred dollars down the drain. The bottom line is if it's not possible to do the design correctly she should have said something to her in the beginning instead of leaving her with nails she did not want. read more

5 Elements Skin and Nails Spa - These are the butterflies she wanted. - Skin Care Near Me - Methuen, Massachusetts

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This is my go to salon, I see Kim! So conveniently close by and excellent service every time. read more

5 Elements Skin and Nails Spa - Excellent service every time with Kim. - Skin Care Near Me - Methuen, Massachusetts

So I used to be fan of this place but not anymore. Had a basic pedi which was exactly 22 minutes long and I was charged 57.00? I was rushed in and out constantly being asked to upgrade pedi. Leg massage which my favorite part was non existent. She put lotion on and basically rubbed it in. The water was freezing I told her and she didn't seem to care! Never again! read more

I honestly like how many of the techs do a really good job. I just have an issue with the front end and their ability to schedule in a timely manner. I understand things happen but literally every time I schedule to go in there I am needing to wait 15-30mins. It's a huge waste of my time and I find it rude to not respect others time. read more

I would recommend this place because the service is excellent and staffs are friendly. If you are in hurry, they can take you in right away or if you want to relax on a weekend then you should come here for the best treatment for your face, hands and feet. The prices are also reasonable. I would come back here again. read more

5 Elements Skin and Nails Spa - After a week, my nails still look like new that just done today - Skin Care Near Me - Methuen, Massachusetts

Unprofessional when it comes to setting up appointments,have tried to give them another chance and will never come back waited 30 min after my appoinment never ever again read more

Friendly, clean, reasonably priced, lots of colors, great nail technician (Alex). I've been searching for a salon in Merrimack Valley since I moved here 4 years ago. Finally found it! read more

I'm a local and there is no other place for you to do your nails better than here. I don't do my nails much but when I do I go here I feel pampered. Their service and customer service is great. Nice place to hang out for a girls spa date. It's a very clean, very attentive place. They sterilize and sanitize their utensils! Netflix movie, offered water, and always smiles. It's a treat to come here :) read more

Great place clean friendlyI had Sol do my nail great job . I felt very safe getting my nails done they are doing a great job keeping everyone safe during these Covid times read more

DO NOT GO to this place. They are very unprofessional and DO NOT honor their appointments!! I have been to 5 Element Skin & Nails Spa at least 4 times before and I was never really satisfied with the staff treatment of customers, but at least they kept appointments. I returned because their nail work is good. I am not a difficult person nor I make a scene at public places, but what they did to me today would have made anyone else make a scene. I made an appointment for today, arrived on time and was told to wait. While I waited another customer walked in who had a later appointment than me. They took her in before me. I told the lady she knew I had an earlier appointment and was there waiting before this other lady walked in and it wasn't right to take her before me. There is even a computerized system to check in and it shows your appointment time. Her and one of the guys talked, I didn't understand what they were saying but I thought they will make things right. They just told me to wait not honoring my appointment and treating me very unprofessional. I will NOT recommend this place. These businesses is unprofessional and rude to customers. read more

This salon is great! I've been getting my nails done there for quite some time now and Kevin the owner and his wife are so nice and make you feel welcome!! I go to Kelley mostly and she is awesome!!! It is very clean and totally updated and modern!! read more

Came from out of town with family member for a birthday gift. Got a mani pedi. The lady that attended me was with an attitude the entire time. Regular pedicure was suppose to be 30 min and I received about 15 min on pedicure. I was fixing my sandal and mistakenly messed up my pedicure and the lady basically was overly upset. No massages. No taking time. I gave feedback to the owners and no discount in price. I paid my fee$50 and unfortunately left no tip because the service was bad. read more

First time visiting. Had an appointment for a gel manicure on a Sunday at 3:00, finally got seated at 3:30. Sat around until someone wrapped my nails around 3:45, to be removed around 4:15. Finally got my nails done and left at 5:00. 2 hours for a simple gel manicure that should take no longer than 45 minutes is unacceptable. Supposedly they had a new receptionist who overbooked the whole place for around 3:00. I didn't openly complain, but there were multiple women who were not shy to voice their complaints. Whoever did my nails did a good job, seemed thorough, but I will not be back. read more

Went to this salon for the first time to get a gel manicure. The lady rushed it and wouldn't cut my nails to the length I asked even after I asked multiple times. My nails started chipping the next day and by four days later they were ruined. I went back in to get them fixed and they were very unprofessional about it and didn't even assign one nail tech to fix my nails. Multiple people kept coming over not knowing where the last one left off. They told me it was a thirty minute wait just for me to get them fixed but after I chose to stay and wait it was more like ten and it was more than obvious they just didn't want to fix my nails. I was very disappointed in the service and results from this salon and I will not be returning. read more

Poor customer service experience. I was 3mins late for my appointment and was told I could not get the services I booked for. I had a 2hours appointment, how does 3mins lateness result in another customer taking my spot? No one thought to even apologize. read more

Clean, relaxing and accommodating! Took me and a friend day of, we were on our way home from a road trip and ran 10 mins late. They still took us for their highest level pedicures and even fit in a manicure for me. They stay late to accommodate clients. Love the tv/movie setup, definitely adds to the relaxation! The ladies were extremely polite, sweet and good at what they did! We will definitely be back! read more

So unorganized and rushed at the same time. It was my first time here and I got a simple gel mani which has already started chipping after 4 days. The woman was so rough with my hands and barely said a word to me. The whole thing lasted maybe 15 minutes which is way too rushed. I've never been to a nail salon that doesn't clean under your nails either. I had high hopes for this place but won't be returning unfortunately. read more

They are awesome and clean! They make me feel welcomed each time and I have never been denied as a walk-in. Highly recommend.

This is a 3 customer review.... 3 people in the same household went here in the last week and all 3 received sub-par services, eyebrows, nails, pedicure. The place is definitely mismanaged and management doesn't care about terrible services. read more

Great nail spa! My nails looked AMAZING from the day Hannah did them to the day I went back for my next appointment! Relaxing atmosphere, no rushing through the appointment either read more

Loved this place until Management change. The new owner rude and double books the technicians. Takes walk ins ahead of scheduled appointments. I love the technician but not enough to go back. Three out of four appointments were screwed up. One time, I made an appointment for a mani and pedi. This was two weeks in advance. I was in the pedi chair for 45 minutes and owner told me too bad she is overbooked and you get one or the other. I told him just a polish changed. Charged me $40.00. Today I went back and I was told your appointment was messed up again. Needless to say I will never go back. read more