Unquestionably, the sales representative-- Bo-Lin Chen! I think it's rare to encounter someone in…read morea sales role with sophisticated technical knowledge. Bo not only handled our purchase professionally and efficiently, but he also gave us a fairly in-depth tutorial at the time of purchase. At the end of the day, our experience was seamless. I would highly recommend Oakland Kia and specifically Bo-Lin.

Honestly we have come here out of convenience. It's not great and it's not terrible. We liked it…read morebetter when Cameron worked here. He was attentive and helpful every time we would come but not that he's no longer here the service has gone down hill fast. We came in and there's never really a good explanation for anything. On top of that they keep our car from the time they open til about 10 minutes to closing and we have to call them! They never call and say hey your car is ready we can send an uber to come get you. There's just no courtesy here and we are done doing business with them. Over priced and not worth it.

PLEASE STAY AWAY. This dealer is very dishonest. I purchase a new car start of the year and they…read moregot me on the extended protections. I cancelled them right away. I confirmed with the extended warranty they were cancelled since 3/31/25. The dealer has not refunded the money yet!! They are not even replying to my communications. Will likely take them to court.This has been the most stressful car purchase I have experienced.

Made an appointment online. Got a confirmation via email…read more Show up and it is closed. It's the little things, Chevrolet. Get it together.

I had a really good experience at Mercedes-Benz of Oakland service center. This was actually my…read moreFIRST dealership service ever, so I especially appreciated how smooth and welcoming the experience was. Alejandro Rios was my service advisor, and he was amazing from start to finish. I brought my car in for a faulty EV charger, and Alejandro made the whole process easy. He gave me several next day appointment options, which made scheduling convenient, and I ended up taking a 7:45 AM (on a Thursday) appointment. Everything moved quickly, and I was done and out by 11 AM. What really stood out was the level of service. Alejandro arranged a loaner vehicle (that was arguably nicer than my car haha) for me even though I did not ask for one or necessarily need it, which I really appreciated. They also provided a digital video inspection before pickup, which was a nice touch and made the process feel transparent and thorough. On top of that, my car was washed before it was returned. Overall, I am very pleased with the experience. Alejandro provided excellent service, communication, and care, and I would definitely return to this dealership again.

Scheduling the appointment was easy, though I did have to wait about 20 minutes in my car before…read morebeing let in. The location is a bit difficult to find, as the check-in parking area is in the basement with only a small sign outside. That said, they completed my 30,000-mile service in about five hours. They also provided complimentary Lyft drop-off and pick-up, which was very convenient.

Shabana was SUPER Helpful, Supportive, Patient & Informative. Helped me purchase my dream car. She…read moreexplained everything with so much clarity & knowledge. Such a smooth & painless experience. Highly recommend.

Everything went great, Big thanks to Iver for helping me out, as well as, the management team at…read moreUptown Ford. I was approved for a 2018 Ford Edge and they made sure I drove away the same day. I love it so far, no complaints and the vehicle drives amazing.

Victor Martinez is an amazing service advisor. He kept me involved every step of the way. He made…read moresure I understood everything that was happening. He went above and beyond to ensure that everything was completed correctly and in a timely manner.

Got my car serviced today... great job, thank you. Special shout out to John Jeffries... the man is…read morea straight shooter and was extremely helpful. Now let's talk about the service department waiting room... very old looking, new furniture and a designer would be helpful, and a wasted space for those who may be considering trading up.

Went in for some service and they bent over backwards to help me out. They actually went past what…read morethey had to. Recommend them highly!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Came here with dad today because our tires were leaking air and because Subaru Fremont never gave…read moreus a wheel lock key when we purchased our car. We met with Nadar and he helped us with all our problems with the car. Please promote Nadar or at least give him a raise ! He is the nicest person I have ever encountered. If I ever have any problems with my car, I would definitely come back just for Nadar!

The first time I came here was because I had a tire go flat in San Francisco. The dealership in…read moreColma was full that day, The Colma dealership nor roadside bothered to help me find a place that would and could fix my tire, and was an approved repair shop etc, and roadside will only tow to their location so I spent 2 days stuck with my car at McDonalds on Fillmore. Fun times.... I was afraid of my car being towed so I wouldn't just leave it. So after 2 days of hell and then roadside paying for 2 days in a hotel, I make it to this place. I understand with all wheel drive you need to change all 4 tires etc... I am a single woman, barely making it and I can't afford a repair or expense like that on the fly. The guy with the grey hair that sits at the computers in the service shop told me $900.00- and like I said, I get it, and Subaru can only do things their way, but this guy wouldn't even lift a finger to help me explore other options. Now I know about a little program called Sunbit- they pay your bill and you pay them. A loan of sorts... HE DID NOT EVEN MENTION IT OR SUGGEST IT TO ME. I couldn't even apply for that, and then I went back to my 3 wheeled car in a panic, not knowing what to do, I tried to make phone calls to get some funds, the shop closed and I have no where to go, a car I can't drive, and a 10 month old puppy with me- in Oakland. This neighborhood wasn't the best but wasn't the worst, however I am a woman in my car over night alone in Oakland. Huge safety issue. They did not care one bit. Now I understand they have a business to run, but Subaru in Santa Cruz would have never let that fly. I don't have family in California, I barely have friends. No one has $900 just kicking around for my tires and I had over a week until I got paid. So after sitting overnight, the grey haired guy came out and told me and my 3 wheeled car - if I dint pay 900 for all 4 tires, I had to leave. I pulled out on to the street where I sat in my car, STRANDED, for 4 more days until I could find someone to help me with just one tire. Sleeping in your car on the street in Oakland is not advised- I wonder if this guy has daughters. They really put me in danger for not replacing one tire which is what I could only afford at the time. Fast forward:2 weeks later. I needed scheduled maintenance on my car, so against my better judgement, I scheduled with them. I bought my car in Santa Cruz, and I got free oil changes with them. I don't know it was a specific dealership deal, but I wasn't offered that at this facility. I went into the lobby because I wasn't sure what to do and I sat down, the same rude guy who treated me like trash because of my inability to pay for 4 tires came out and scolded me for sitting in the lobby and no one was at the desk- I moved my car into the service area and an employee was complaint about another customer to the manager in the back and he expressed to the employee how miffed he was at him for something- right in front of me. True display of unprofessional conduct all the way around for this Subaru dealership. He told me it would be almost $300 for the service I get for free in Santa Cruz. I got in my car and left. Never again. Don't go here. They are miserable arrogant jerks who have no true desire to help anyone. I don't want them touching my car. When I got the car it was my belief that Subaru was a wonderful, customer oriented company all the way around. It's not. Just Santa Cruz. This place doesn't give a crap about its customers. Better off going to an independent garage than this place. If I could give it 0 stars I would. They don't even deserve 1.