I hired 5280 House Cleaning in July 2014 to clean my condo on a biweekly basis while I was at work. The initial cleaning was thorough, but the quality declined significantly thereafter. 5280 is not a cheap cleaning service, you definitely pay a premium rate. So, it was extremely disappointing to come home and find a sloppy cleaning job. One time they missed cleaning my bathroom, another time, they didn't clean my walk-in closet. Yet another time, they showed up late to start, so they were still cleaning when I got home at 5:30pm. (I'm gone everyday for 9+ hours, and their HQ is based only a few blocks from my condo. That shouldn't have happened). It all came to a head in September when I came home 4 hours after the cleaners left to find the front door to my condo AJAR. I was shocked! The cleaners had not only left my front door unlocked, but they left it a good 2 inches ajar. I was grateful to find that my cat hadn't escaped (still sleeping on the bed) and I hadn't been robbed (I live close to Colfax). Manuel from 5280 barely blinked an eye when I told him what happened. He still charged me the full amount for the cleaning, too. At that point, I canceled my service. Now, 9 months later, I check my credit card statement this morning to find a random $128.00 charge from 5280 House Cleaning. This business is a SCAM. They used my credit card information for an unauthorized charge - I'm disputing it with my bank, but I'm livid. Future customers beware! Do not use this company! read more

One of the best pieces of advice I ever received after having a baby was someone telling me to hire people to do your basic tasks around your house. For me it became very apparent about a month in to being a new mom that for me this meant I needed serious help cleaning things, specifically our kitchen and bathrooms. So, I turned to Yelp, found 5280 House Cleaning, and I couldn't be happier! A team of 2 girls come by our house every other week and spend a couple of houses doing all the cleaning tasks I can never find time for - bathrooms, kitchens, dusting, sweeping, mopping, and vacuuming mostly. They bring their own equipment, even vacuum cleaners to get into every nook and cranny, with them. They leave their shoes outside and get down to business. The rate is reasonable, but they do have a minimum of paying for two girls for two hours (I believe the rate right now is $32 per hour per girl) and they give you a price based on both square footage of your home as well as how many people live there/how dirty it is and how often you have them come. If you are in need of a regular cleaning team or even just a one-time deep clean I highly recommend giving 5280 a call! read more

The actual cleaners and the service is great but the scheduling staff is horrible. They no showed twice in a row. I'll find someone else.

5280 had tough shoes to fill from my awesome cleaning service in Reno, but they exceeded my expectations! Glenda and Ana Marie arrived on time (even a few minutes early). They took off their shoes. They brought all the equipment and cleaning supplies. They were polite and got right to work. I didn't have the time to spend for them to do my entire house (we have 2 guest bedrooms that don't need deep cleaning), as I work from home. They were respectful of my wishes. I am very impressed with the attention to detail to every little corner of my house. It's spotless, and even a week later, after having guests, it is still very clean. I am highly impressed and will make them my regular cleaning service. read more

I was a little skeptical about this company based on my initial conversations with them: when I first called to get an estimate make an appointment for a move-out clean, I requested an appointment on a Friday three weeks in advance but was told that Fridays are their busiest days so they "expected not to be available" that day. Odd, but okay. I was then asked to call back the morning of my appointment to confirm, which doesn't seem to me to be very customer friendly, but again, okay. Then on the day of my appointment I was told to expect a call from the crew between noon and 2pm to tell me they were on their way, but that call never came. I called at 2pm wondering what was going on, and was told that my crew was in traffic and would be there by 3pm. I couldn't stay to let them in, so I worked with Hannah at 5280 to come up with an alternate entry plan. When the crew eventually did arrive, Hannah called me to let me know they were there, and to provide a more accurate estimate. She assured me that she would wait to charge my card until I was able to get back to the place to confirm the clean the following day. Given the running around of the day before I was pretty wary when I got back, but I could not have been more wrong: the apartment was absolutely pristine - practically better than new, and the tenants had been there 8 years, so this was no small task. I called Hannah to confirm the charge, and sure enough, the crew had been there 10 minutes less than they had originally estimated. The total charge for 6 man hours of deep cleaning was $150, which was less than half of what I've paid other companies to do a worse job. Some odd telephone conversations and business tactics aside, this company did a fantastic job and was well worth the slight hassle it took to get them there. I will absolutely use them again, including on a more regular basis, since their prices are so reasonable you don't even need disposable income. read more

NEED YOUR HOUSE CLEANED TOMORROW??? These folks can make that happen. Setting up the appointment was super easy and the explanation of the charges were very clearly described, including a very detailed discussion of what exact areas are included with the cleaning. The women arrived on time and were pleasant. There was a bit of a language barier which made it difficult to explain details like specific cleaning meathods to be used on different specialty finishes. I also thought having a checklist of what is included could be helpful if you wanted a few things to be skipped and efforts to be concentrated on something else. Overall it was a good experience. I would recommend Eliesha #229. read more

There's not a lot that's scarier than your house after a Halloween kid party. Sticky oozing floors, goop on your couch, crumbs everywhere, finger prints everywhere else, and God knows what on your ceiling(!) After several attempts to locate my regular maid(who might have made a permanent trip South of the border), I heard of this new cleaning service through word of mouth. They came when they said they would and showed up with so many (green) cleaning supplies, I was a little worried they might be moving in. After thoughtfully removing their shoes, they cleaned my house like I've never seen. They moved furniture to get underneath, cleaned windows, appliances in and out, wiped down every surface, did light fixtures. Nothing went untouched. You would never know what had happened the dark night of 10/28 when 25 little princesses, spider men, dragons, yodas, and power rangers invaded our house. I got a fixed bid for future cleanings...so I know exactly how much it's going to cost for these angels to come back and make my house shine again. read more

This is by far the best housecleaning service in the Denver area. When i first met my cleaning team, i was asking them to clean stuff that my old housekeeper neglected. They just nodded their head and said ok. Little did i know that cleaning blinds, cabinet surfaces, baseboards, and moving things was their standard cleaning methodolgy. Every time my great team of Alma and Zury clean, it is a great exciting event. Discovering WHAT they clean is half the fun and i am still surprised. For instance - they clean light bulbs! they actually reach into your lamps and clean the dust off of your light bulbs. Amazing - how could i have gone through life without clean lighbulbs? another great treat is when you come home and they've done a nice clean IN your refrigerator. Oh, and my neglected basement bathroom soap dish? Clean. That's just the tip of the iceberg. I highly recommend this service. Once you go 5280 you won't go back to anyone else. read more

5280 did a nice job cleaning our house. There were a few spots they missed but overall a nice job. That being said, we were on a time crunch as we're trying to sell the home. The photographer was coming later in the day so they promised to be here first thing in he morning. Well, they must have been on Hawaii time because they didn't show up till 2pm. Ruined our schedule of trying to list the place this week and broke a photo on the wall as a bonus. They were nice and offered to pay for a new photo and refunded most of the cost, but still left us in a bind. Their cleaning is good, but call them a few times to confirm if you are on a tight schedule. read more

I tried 5280 when we moved to a new neighborhood and I have been nothing but thrilled. Thanks to the other Yelp! reviews, I was able to find the perfect house cleaning service. 5280 shows up when they're scheduled to be (this is a big deal), they consistently clean thoroughly, and we have never had an issue with them. I have even had to move my cleaning days around on a couple of occasions and they have been very accommodating. I've paid less for biweekly cleanings, but I've never been happier with a service. read more

We have used 5280 3-4 times in the last 2 years for infrequent deep cleanings. I can't speak to their regular service, but for that needed whole house cleaning they rock. I have always received an honest quote, excellent customer service, and spot on scheduling. Yesterday I called looking for a cleaning some time this week. Not only did they fit me in, they offered to come yesterday afternoon. Their two woman crew showed up at 1:00 and cleaned till 5:30! No complaining, no excuses, just an awesome whole house cleaning by some of the hardest working cleaners around. My wife, (who is picky), completely approved of their work. Thank you 5280, for your customer service and consistency in work. read more

My brand new house was left a mess by inconsiderate contractors... I knew I wanted to have it sparkling before moving things in and I am so glad I called 5280 House Cleaning. Under $100 to clean my entire house was absolutely worth it - It would have taken me and my boyfriend a whole day at least to do it ourselves. Team 11 did an amazing job!! My new hardwood floors look like a million bucks - they even cleaned the top of the kitchen cabinets in my 12-foot-tall-ceiling kitchen. Though it feels a little extravagant, I might just have to hire them to come once or twice a month... read more

My house is immaculate!!! I asked for a home inspection to get an idea of what a regular cleaning would cost. The initial cleaning was so reasonably priced, I couldn't refuse. Chris got me an appointment for the same day. The ladies came in the afternoon and spent several hours ensuring everything was perfect. I have a dog and two cats and my house was buried in pet hair. After the cleaning, my house sparkles. Couches, bookcases, even the nose prints on my back door - all look terrific. I'm very happy with their work and confident in recommending them. The team was very professional and worked hard the whole time they were here. I am so grateful for all their efforts; it's nice to feel like I can relax without there being something I've got to do around the house. Thank you! read more

I just used 5280 Cleaning for the 2nd time in two months. A family member was about to be evicted due to the condition of the apartment. I called 5280 Housecleaning and explained the problems. They scheduled a 10-hour cleaning and Norma and Damaris were the team assigned to the task. The ladies showed up on time, worked very hard bagging up garbage and cleaning up the apartment. Thank you 5280 for your highly skilled team. read more

So happy I called 5280-- I have been a customer of 5280 for a few months, and I am always so pleased with their work! I am not the easiest customer when it comes to house cleaning-- to me, things are either clean or they are dirty-- and Team 2 from 5280 gets my house sparkling! This is no small feat as we have a 130lb dog and have been remodeling! Team 2 shows up on time and cheerful ever ytime-- and they are always so accommodating (even if that means working around the electricians!). Prior to using 5280, I had tried another company and had a disastrous experience---so I was skeptical about bringing in housekeepers again- and I'm so glad I didn't let that hold me back! read more

The cleaners themselves are FABULOUS. We have had the fortune of having Lupe and Irma clean our house twice a month and they always do an incredibly thorough and detailed clean! The only small issues we have had are on the business side of things when we try to reach management via phone. For several weeks, they weren't able to process one of our cards and, although we continued to give them our new credit card number, they kept attempting the old card. We have since gotten the issue fixed, however, and cleanings has been seamless. Again, the individual folks they have working for this company make it a valuable investment. Irma even knows the name and age of my infant and gives her a big greeting every time she arrives! read more

ClutterSort and owner Christa and I had a great project. I really never could of accomplished my organizing goals without Christa and Kathy! Very easy to communicate with, very down to earth, they understood my budget, they explained each space and we have known completed my whole house and I am very happy with the end package. Christa did have to make a change and I think It was a little short but I do understand she deals with a lot of changed working with disorganization. It was a process I was very scared at first but all turned out wonderful and our home is still functioning great. We all know the correct place for everything and her labels are all custom and included. We had a little bump in project but worth every dime! Best Regards! Will see you again! Happy Holidays. Ricky read more

These guys are really great. They are prompt, friendly, and do a very thorough job. I am pretty hard to please when it comes to cleaning (just ask my husband) - but I am always super happy with each appointment. We have a team of 3 women come every two weeks. There have been a few things I've asked them to do differently or pay special attention to, and I never have to ask twice. Once I ask the issue is resolved. And I agree that after having a kid that house cleaning is one of the luxuries you should absolutely put your money towards! read more

We used 5280 for a last minute move out cleaning. Forms start to finish they were friendly and professional and we were very happy with the results. We would highly recommend them without hesitation and will certainly use them again. Keep up the great work! read more

This service repeatedly did not show up when they were scheduled. They damaged my white trim boards several times with vacuum cleaner. Always a different person and sometimes maids wore shirts from another company! They missed the entire Master bath twice! Theytucked in the dust ruffle on the bed several times. Just basically didn't know what they were doing. read more

After my initial cleaning my place is SPOTLESS - it looks like I just moved in. I was very pleased walking into my apartment after work and seeing everything so clean! My only complaints are the prices are a bit steep (but I suppose you're getting what you pay for) and they were 30 minutes late - they didn't have keys to my apartment yet so I had to waste kind of a lot of time away from work waiting for them to get there. read more

I hired 5280 House Cleaning for a move-out cleaning. My place was a freakin' mess. Mariana and her partner, whose name I unfortunately have forgotten, showed up on time and did a great job. They were pleasant, and yet they were all business. My townhome looks great. The cleaners stayed there for a good 4 hours and worked the whole time. I called ahead of time and set an appointment, and gave a credit card at that time. They charged it upon finishing the cleaning. They prefer to do business by phone--calls to book, to confirm, and to confirm pricing. I am hard of hearing, so this was a pain, but not impossible. Thanks, 5280! :D read more

If you use 5280 once, you will never use anyone else again. They are top notch. They were quick and absolutely thorough, did not miss a speck! I can not even say enough about them, I was so impressed. Do not waste time and money on anyone else, call 5280 House Cleaning. read more

Alma and Cynthia R just left. My house looks gorgeous. It want an easy clean for them today, but they did it all. I could not be happier with the service that 5280 provides - every time. Today, I couldn't be happier with these ladies. Great job and a big thank you. read more

So I needed a house cleaner in one days notice. I had looked at reviews and seen that this company had done it for others so I called them. They were amazing. I called at probably 4 o'clock in the afternoon and they were at the house by 8:30 a.m. the next day. It was a huge mess, 2 bdr 1 bath, animals, not cleaned for years. They were there for almost 8 hours but they stood up to the job and did an amazing job. I would highly recommend them. They called to follow up after to make sure I was satisfied you could not ask for more. read more

Easy. Friendly and, flexible to work with. They were able to get me in on Friday when I called on Tuesday. On time. Friendly workers. The house looks great. Made the bed wiped down baseboards made the beds. I'm very pleased. My one complaint is that they are a tad bit pricey. But I suppose you get what you pay for. This was only my first time using them so I will update my post if anything changes in the future. But as far as now. Throughly pleased. read more

We have been using 5280 for about 5 months now. They do a fantastic job! They usually complete our fairly large home in 3-4 hours with the help of two or three cleaners-- it's amazing. They are always friendly and very professional. I have two small children and they are very flexible about when/where to clean when the children are playing or taking naps. We have all wood floors and they clean them perfectly. They put clean sheets on our bed every week and any other bed if I ask them. No detail overlooked. Today, I noticed that they actually went the "extra mile" and cleaned the inside of our refrigerator (wiped down the shelves, etc) which I really appreciate! read more

Very overpriced! Terrible communication. Special instructions were not followed for multiple things!!! I had to call the office over and over again, and yet when the ladies come to clean it is a if the office never told them anything! I tried to tell them in person but they said they didn't speak english. This is absolutely NOT a good service for the expense. read more

Crew 12 has been coming to my house for over a year and they do a great job! It's great knowing that every 2 weeks I don't have to worry about deep cleaning the house and can instead focus on my family. The price is decent, the staff is friendly, and the management has great communication. read more

Did a great job on our move out cleaning. Time and price were exactly what I was quoted for a 2/1 apartment. They gave me a few prep tips to save their time (and my money), like running the self cleaning oven before they cleaned. read more

Normally I would wait until the Team left my house to write a review, but I dont even need to do that! They are AWESOME! This is my first time using 5280 house cleaning and I can already tell we are going to be customers for a very long time. We have used other house cleaning services before, paid an arm and a leg, and received 1/4 of the work that 5280 is putting into our house today. We've dealt with very flaky and unapologetic services before (late, or dont show at all) and it's so frustrating. 5280 arrived right on time. Our house is by no means dirty, but there are definitely things that have gone undone ...things I just dont seem to have time for; likeall of the baseboards, cleaning the gunk inside the washing machine, cleaning the dust off the ridiculous amount of blinds throughout the house,dusting the hard to reach light fixtures or deep cleaning the refrigerator. They are doing all of this, and I didn't even have to ask! I was expecting them to be here for quite a while as we have a larger house and the cleaning would require more attention to detail. Roughly 2 hours in, the company called me to let me know they would need more time on the house, asked my permission, and quoted me a price. I REALLY appreciate them keeping me in the loop. Team 10 is here today, not sure if that matters to anyone, but so far, I'm 100% satisfied. I'll use 5280 again and again, and never pay any attention to other cleaning companies. Thank you! read more

Today was the first cleaning in our new house and the crew did an outstanding job. Appreciate their approach, quality and speed!

5280 is the epitome of customer service and good business. When I called originally they gave me a quote for my house and told me that if they had to add another cleaner or it would take longer than the estimated quote they would let me know. Unfortunately when they needed another person and a longer time to clean, their office was closed and so they couldn't inform me - so when I received the bill, I was perplexed as it was much higher than the quote I received from them originally. However, after calling 5280 and explaining my issues and how I did not feel that there had been clear communication - they applied a discount to my order IMMEDIATELY and automatically rectifyed the situation. 5280 is an incredible service and I will use them whenever it comes to my house cleaning needs. Spectacular customer service ! read more

Alma R. & Veronica did a great job on the initial cleaning. I would like to continue to use you bi-weekly. If the service was as good as the first, I'll have a keeper. 2nd cleaning: Switch from Merry Maids and I am so glad I did. Have done an amazing job so far. I was pleasantly surprised when I open the refrigerator and they ever cleaned the inside. read more

My husband and I were interested in finding a quality cleaning service to establish regular cleans, after reading the many reviews I decided to give 5280 a try. The initial call and scheduling process was fairly smooth however the prices seemed high at $64/hr. The woman I spoke with indicated they would call during the first clean to let me know if the over the phone quote was inline with the actual expected time to complete. I never received a call. She also indicated that there would be a follow up call to discuss and determine a set fee based on our request for a bi-monthly schedule. I never received the follow up call so I reached out to find out a) how much the first clean actually cost and b) get the ongoing estimate. The woman I spoke with had no idea who I was, left me on hold to the point that I had to hang up and call again later (again no call back). Then there were no notes or estimate from the 'the girls' to determine a regular set fee. Although the first experience wasn't to the level at which I expected, I understand that sometimes it takes a bit to dial things in and the actual cleaning was pretty good. Due to the fact that the rates are high and it's just two of us, I spoke at length about what exactly we'd like cleaned on an ongoing basis and that we should revisit the set fee after a subsequent clean. There was no apparent communication regarding the instructions discussed because they cleaned the whole house. I reached out to relay the feedback and was told there were no notes to indicate I had made such a request. I again spoke at length about what specifically we wanted and discussed that if we were to keep up the schedule we needed to address our price sensitivity since it's a significant monthly investment. And I tried again. The third time was also a sub-par experience. This time they did only clean the main floor as requested but we were still charged for the higher amount. When I called yet again to discuss, I was put on hold and passed around to someone else. I had to explain my reason for calling a second time and the woman put me on hold to look up the account. She was very curt and said there were no notes to indicate that they only cleaned the main floor and we were charged correctly. When I pushed back she said that because our account is marked regular we were charged for the 'regular' amount which was the higher rate for the whole house. I said they did not clean the whole house and the time was far less. Then she again pushed back at which point I became very frustrated and didn't want anything more to do with 5280. I indicated my husband was home when the cleaners were there and knew exactly how long it took them to clean, all I wanted was to be credited for the overcharge and acknowledgement of our continued issues - to which I got none. This was an extremely poor customer experience and the rates are far too high to warrant the lack of communication and office attitude. I was very disappointed and would not recommend this service. read more

The good: I used them at my previous house for about six months, and they were good enough. I had relatively minor complaints about things not going back where they were meant to, but overall the place was clean. It wasn't perfect, but I was satisfied. The bad: I moved to a new place and continued my service with 5280. It's been very frustrating. One of the (heavier) trash cans wasn't emptied. Things that I had left sorted in neat piles were all shoved together. Laundry that was left sorted in different baskets was all thrown together. Spots were missed. Doors that I instructed should be closed for pet related reasons were left open. Even after I called to remind them of these instructions, and request again that special attention be paid to things being put back in the proper place, these sorts of problems continued. The ugly: I recently went on a trip to visit family for the holidays. My flight left in the morning, and the cleaners were scheduled to come in the afternoon. The next day I got a call from my pet sitter. She reported that the back door was not only unlocked, but was in fact wide open. At which point it would have been left open for almost 24 hours. It was snowing, so of course the heater had been running at full blast, and I shudder to think what my bill will be. Thankfully, nothing was stolen and most importantly my pets are safe and sound. I guess they didn't feel particularly compelled to venture out into the snow! And I am lucky that I have pets, and a pet sitter to look after them every day--if she had not come, the door would have been left open for the entire week that I was gone, and who knows what would have happened! I immediately called 5280 and discontinued my service. When I returned home, I found more things moved carelessly out of place, some things I haven't been able to find, and in one case, a heavy piece of gym equipment was moved on top of my yoga mat, damaging it. When I called to arrange for the return of my key, I was told they had spoken to their team about the incident. They did not take responsibility for the mistake, but denied that they had left the door open. However, they were the only ones with access to my home during the time between when I left, and when my cat sitter arrived in the morning. While others have had positive experiences, and even I was fine with their service previously, after such a massive breach of trust I would never use their service again. read more

Do not use this service if you want an invoice as they have not been able to furnish basic receipt of service. As well, The cleaner they used left an awful smell in my rental. I do not understand how soo many people enjoy their service. They actually lied to me this last Friday saying an invoice was in the mail but still nothing. Really...do not use read more

I've used them twice to clean a rental property. 1st was in January 2012 and was very impressed. The 2nd this week was bad. They showed up on the wrong day, didn't do the deep cleaning I asked and even worse left several windows unlocked. I watched one person talk on her phone while dusting. Then later I had to re-do her work with obvious cobwebs and dust in her section. I'll be moving on to the next service. read more

I called to have my home cleaned before I had my baby. I planned to go in to work late so I could be there. They were late and when I called to find out where they were the woman who originally was so incredibly friendly and service oriented became very defensive and could not understand why I would want to have them call if they were going to be late. I ended up waiting around and the cleaning crew was so friendly and cleaned My house so good!! This made me forget the inconvenience of them being late. I called again because I was very overdue to have my baby and needed the house cleaned again! AGAIN....THEY WERE LATE!! I called to see how long it would be (at this point it was 45 minutes past apt time) and a man answered and I can't even tell you how unbelievably rude this man was. He scoffed at me and said that the crew would have had to drive 90 mph to make it on time. That is not my problem....they should have never made the apt for that time if they couldn't make it in time. I own a business that is in the home service industry and everyone on our team is committed to being on time.....if we are even thinking we MIGHT be late we call ahead to let the client know. I canceled this cleaning and got my mother-in-law to come help my husband and I clean before the baby came. read more

I have used 5280 a few times now, and while the first cleaning a few years ago was great, the experience has gone down hill. The most recent cleaning was of a small townhome that was already very clean and essentially empty. I wanted to have them give it a final clean before new tenants moved it. The cleaning was scheduled for 4 hours, and that is what I expected. Well, I got the bill, and they went over the 4 hours and billed me for it. This was quite a surprise, especially since it was place is 900sf, and was already very clean and essentially empty. I looked the place over, and quite frankly, the insides of the kitchen cabinets had not been touched and still had some small debris from the previous tenants. I had expected better. When I asked about the overcharge, the just said it took longer than expected. Really?! There are plenty of cleaning services. Maybe it is time to try another. read more