Upon washing my Civic 2024, I discovered several dents just above the driver's door(!) Before…read morevisiting the "doctor", I was unaware of the more recent innovations of dent removal. Assuming that traditional body work was required, I went to a reputable body work shop and subsequently was sent an estimate. Yelp steered me in a better direction. The doctor's procedures were more straightforward, didn't require repainting and his estimate was less than half of the body shop's and cut the time to part of a day instead of 2 days. The job was done promptly and properly - you'd be hard pressed to located where the dents were. There's another reason you should visit the doctor - these guys are easily some of most nicest (for lack of better words) you'll meet - they will treat you well.

Took several pics for Scott and sent to his Cell…read more He then called me and we discussed all the dents in detail as far as lengths and locations twice. Scot verbally quoted $400.00 Scott also confirmed the $400.00 price via text. I drove out to the business and the moment I got there Scott's memory began to rapidly decay. "I didn't give you a price did I ? " ( No Scott I randomly wanted to WASTE my time and drive 30 miles out of the way ). I quickly confirmed the stated price ( it was clear Scott wanted to renege me on the price ). Interesting how Scott wasn't willing to give a cash discount but was willing g to not charge tax so he will gladly have the customer only get a measly 8% discount while he will take a 35% freebie from taxes. I offered to split it but Scott was greedy and repeated he will "let" me pay $400.00 cash ( Thank you Scott mighty kind of you ) While on phone we both discussed the approx length of the crease I stated "approx 10" Scott repeated what I said So Scott starts pounding on door then suddenly "needs more" money Scot stated a body shop "will charge $3,000.00" to repair the door - actually Scott the price is $1,400.00 plus tax So basically Scott is fine to 1.) not pay his taxes 2.) not provide a discount while he's getting a cash ( no tax is NOT a discount - it's being GREEDY 3.) allow me to drive 30 miles 4.) not keep his word 5.) state a ridiculous repair "at a body shop" 6.) increase his price 200% 7.) have a failing memory about price and the phone convo Anyone that is a moving target such as Scott is not anyone I'd recommend - NEVER. Scott is very Smart guy that likes to play Dumb when it works in his favor - those are what you call a sham artist. Scott do you suddenly charge by the inch - Ha Well 10"/12" = is 13% larger of 1 of 3 dents Better to have not be greedy since I went out of my way as well Even tho I had it in a written text Can't he trusted

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

7:30 AM. A car alert "You have a flat tire". There goes my morning, I think. I manage to limp into…read moreMetro Tire on Monroe Ave in Pittsford, our go-to mechanics shop. Ted,owner, confirms that the tire indeed needs attention. He tells me his crew arrives at 8 AM and will check it out then. I grimace - I'm about to miss 2 meetings. He then says "Use my loaner to get to those meetings and stop back late morning." Which I gratefully did. Not only did they attend to the tire, the kindness of getting me where I had to go while they did so is exceptional customer service. Thank you, Ted!

Stopped in here to get an oil change (I usually do the quick change places, but I was in the area…read moreand figured I would give it a try). They took my car right in (it was a Saturday afternoon) and had it done within an hour. I walked across the street (which was an adventure on the corner of Clover and Monroe) to Brueggers and then to Starbucks while I waited (which was much better than waiting in a waiting room) which was nice. I came back a little over 30 minutes later and they brought my car back out to me and I was on my way. Price wasn't bad, and I tend to trust a place like this more than a Jiffy Lube so I will definitely be back.

they did a great job on putting a new door on my 2012 Audi A4. It looks brand new just as it was…read morebefore the accident, maybe even better.!

By far the worst experience i have ever encountered, the manager Ken was the worst an most…read moredisrespectful person i have ever spoke with. i brought my car with body damage an when i towed the car off the the lot it had more damage then when i brought it there. If any one is thinking about bringing there vehicle here please save your self the head ache !!!

This particular person deserves praise. Ronald Ward that works in the service department went out…read moreof his way to ensure that I was completely satisfied. He is a joy to talk with and he is honest. This is a great quality to have and should never be taken lightly. Warm regards, Julie

Do NOT buy a car from them. They will sell you a car KNOWING full well the transmissions are crap…read moreand the warranty will run out WAY before the transmission dies. The service manager was completely rude and basically said it was my fault. Most people don't have $6000 laying around to put a new transmission in a car but they couldn't care less as long as you bought it.

I had my pickup "rustproofed" by a local car wash/ detailer. After looking it over, I noticed they…read moredid a terrible job, missing as much as the covered. I went to Krown while in the area, explained what happened and made an appointment. Once at the appt, the service person came into the waiting room and showed me the car on the lift, explained he had to drill small holes in the doors and what he will be doing. An hour later, they brought it to the front all washed and super clean. Great job and covered everything well with rustproofing. Will be back!

Alex was very professional and did a GREAT job detailing my honda crv 2020…read moreHaving two toddlers my car was completely totaled He managed to get the toughest stains out and the car appears brand new!! Very impressed by his attention to detail VERY affordable! Got multiple quotes in Rochester and he was definitely the most reasonable price i got Would highly recommend!

I'm SO happy I found him. our kids had trashed our car so bad. There was every food you can think…read moreof under the seats and in between.. in places I would have No access to clean and it bothered me for months but I always thought it was so expensive to get it cleaned and i couldn't find the time to take it somewhere and wait. I kept pushing it away to do it myself and never got around to it since we're so busy. Alex gave us such an affordable price and brought everything he needed with him and CAME TO US which is so convenient. He really did an amazing job, the car is just like the day we got it! he is such a kind soul too. we 100% recommend him specially if you have kiddos treat yourself to this service!!

pricey 4700.for timing chain r0r a 4cyltoyota should have gone to dealer:( water pump…read morereplace 400 lasted 16000 miles no waranty

Asked for exhaust to be services. Got a pump I was told I needed - over $600. Now original service…read morerequested is worse Can't drive car Spent the money on pump that wasn't urgent - at the shop recommendation They knew I limited budget. Went for the higher price service that was not an issue UPDATE: 7/12 I took my car to another auto shop to have the exhaust system serviced They were very honest about the condition of my car They recommended that I do not put anymore money/repairs into it because the frame is so corroded with rust it is not safe to drive, It will never pass inspection and It would be dangerous to keep driving it at this point. The point is .... I should have been notified of this when I originally took the car in for service the first time at the end of April If it was put on a lift to look at the exhaust system - it would have been discovered the car is beyond repair Since the exhaust was not serviced as requested I am assuming the car never made it onto the lift So yes - I am not a happy customer Over $600 dollars for a water pump that I did not need, exhaust issue not addressed and a car that will never pass inspection again More importantly- there where major safety concerns that could have been detrimental to me and my family if an accident have should happened Check your frame ppl. It's the skeleton of your car