Friendly and helpful staff. They are as organized as a Pick a Part location can be. Good pricing if…read moreyou need to find some rare and out of production parts-like classic or near classic vehicles.

Dang, whoever spoke to me (lady voice) was so rude, I asked for an estimate price for a car part,…read moreshe cut me off and told me the price in a very annoyed way, the call didn't even last 1 minute why did you choose to work there if you gonna treat customers like that? Didn't got her name to hold her accountable...

So thankful for all the help in removing the broken down cars on our property ... highly recommend!read more

Professional attitudes have become harder to find these days. My husband had an interaction with…read moreanother junkyard where via text he asked for a higher amount and there was just a one word response: "No." With 888Junkcars the conversation was more respectful. I very much appreciated the options presented to us, in case we wanted to go the private party sale route; and the no nonsense, yet pleasant and friendly treatment received, along with the fair cash payment. Communication was friendly, clear, concise, and timely, and they came as soon as we were available. Gladly recommend!

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

I paid cash for a vehicle and returned it. I was told they would put a rush on the refund check…read more I've called a few times and get excuses and more run around. It's now been nearly 3 weeks and I think my money is gone for good. This has been a horrible experience. Do NOT purchase from CarMax.

We had an outstanding experience with both the dealership and our service advisor. After dealing…read morewith vehicle repairs and insurance claims for more than a month, our PHENOMENAL (!!!!!!!!!!!!) service advisor - David Nagel was professional, responsive, and incredibly helpful every step of the way. They kept us informed throughout the process, coordinated directly with the insurance company, and worked diligently to ensure everything was handled properly. The dealership's service department demonstrated a high level of customer care and commitment to quality. What could have been a very stressful experience was made much easier thanks to their communication, attention to detail, and dedication to customer satisfaction. We are truly grateful for the exceptional service we received and would highly recommend both this dealership and its service team to anyone in need of vehicle service or repairs. Thank you for going above and beyond!

They never gave me a figure. I sent them a quote from near Las Vegas , and instead of working with…read moreme, their manager actually told me to just take that deal. For context, I recently bought a Subaru from AutoNation Subaru and received excellent customer service. Comparing that experience to AutoNation Honda Chandler, it's night and day--Honda could definitely take some lessons from Subaru on how to treat customers. Of course they will answer the review, and then ghost me once I call . Their GSM has my number I made multiple attempts to follow up--emails and phone calls--with no response. Eventually, I did get a call back (from the service side), and we had a pleasant conversation, but nothing moved forward on the sales side. Then Abel, the used car manager, reached out and told me that if the near Las Vegas deal didn't work out, he would make me a deal. Based on that, and wanting to avoid the long drive to Vegas, I canceled my deal with Henderson and decided to move forward with AutoNation Honda Chandler. Since then--nothing. Abel stopped responding completely. I reached out again multiple times, including calling the GSM twice and emailing him, with no response. Then, 24 hours later, I received a brief email from the GSM stating that the numbers didn't make sense and that unless I increased my offer, there would be no deal. No follow-up. No acknowledgment of what was previously promised. No communication during the process. Because of this, I lost the opportunity to secure the deal I already had in Henderson. That's not just disappointing--it's unprofessional. At the end of the day, if you're going to tell a customer you'll make something work, that should actually mean something.

I really can't say enough about Dave! My family has been working with him for all of our car…read morebuying needs for over a decade, and he is the only one we trust. Not to mention, his fee is an insane deal (and he really should be charging more for the incredible service he provides!). I was finally ready to buy my first car this month and I knew immediately that Dave would be the only one I would trust in my first car buying experience. He found me the PERFECT car well within my budget and worked with me all along the way to make sure I felt comfortable and that I was informed of all the important information. He made the entire process so easy and stress-free, and I can't think Dave enough for finding me the perfect car that I absolutely LOVE, which we signed for today! You don't need to look any further - Dave is your man! Incredible service, incredible price. Worth every penny and more!

VPS Rocks! (Out-of-State Purchase)…read more I've been searching Autotrader, craigslist and Facebook marketplace for a couple months now looking for another heavy duty vehicle for my newly started business. I've never used a auto broker before and was skeptical this would go smoothly as I usually try to have friends or family check vehicles out for me but we all know how that can be. I found VPS on Yelp and after doing some research by visiting his website along with the many reviews on Google/Yelp I decided to take the plunge. I contacted Dave via text late on a Saturday and was texted back that same night. He ask for a link to the vehicle I was interested then without asking pulled the Carfax of the truck and showed that it had been in a minor accident. We discussed more and I decided I was serious and ready to make the purchase. Dave swiftly took over and made an appointment with the seller, scheduled a basic vehicle inspection that included a diagnostic check as well as 10-20 photos of the body and undercarriage including a short video of the engine idling that I specifically requested. I then proceeded to negotiate a price with the seller that we eventually locked in. I was able to send the funds directly and securely witch gave me added piece of mind. Dave met with the seller got all the paperwork taken cared of (notary, title, bill of sale, etc) as well scheduled/coordinated a new windshield replacement that the seller agreed to take care of prior to selling me the vehicle. Lastly Dave was able to clean, prepare and store the vehicle safely till we could schedule shipping to me. Dave went above and beyond my expectations! He was willing to help with whatever was needed. Reliable, friendly, vehicle knowledgeable and great communication. This was the smoothest out of state purchase I have ever done. I will definitely use vehicle purchasing service in the future. SAFE, EFFICIENT and Reasonable! Thank you very much. VPS - "Enjoy your life, I got this" Best Regards! Daniel

WOW....Jason H treated us with so much courtesy and professionalism we were very impressed…read more Stress free and we were very comfortable with every phase of the selling process We definitely give them 5 stars plus WONDERFUL experience to offset so many bad experiences with other companies ASK for Jason H

Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on…read moreall the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues.