We've been searching for a used car for a while and recently stopped by this dealership to check…read moreone out. While we ultimately didn't end up purchasing the vehicle, we had the absolute pleasure of working with Fred, and I can't say enough good things about him. Fred was incredible from start to finish. He made the entire process feel easy and stress-free, and he was patient, understanding, and genuinely kind throughout. He took the time to answer all of our questions and never made us feel pressured at any point, which we really appreciated. Even though we didn't end up buying that particular car, Fred did everything he possibly could to help us, and his professionalism truly stood out. We would absolutely come back here in the future just to work with him again. If you're looking for someone who is honest, helpful, and truly cares about his customers, ask for Fred! You won't regret it!

Bought a brand new Palisade here. I am truly thankful to the staff and management…read more Chris, our salesperson, was very knowledgeable about the complex features of the Palisade Calligraphy. He was not pushy and had a team attitude, deferring to other staff when appropriate. Jorge, from management, was focused on listening to us and getting a price and financing that truly considered our needs and desires. We shopped other dealerships after Horne offered what we felt was a good deal. We went to Earnhardt Hyundai in person and they were surprised at the deal Horne offered us. We also considered other Hyundai dealers in the valley as well as possibly selling our car to CarMax or Carvana. After our due diligence, we ended back at Horne to close the deal. We are very happy with the new Palisade and also very happy with our experience at Horne. Not often that I finish buying a new car and days later I still feel like I got a good deal and was treated with respect by the entire dealership team. Looking forward to a continued relationship as an owner of a quality vehicle with so many features that it is actually entertaining to drive.

First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my…read morehusband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes.

I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair…read more The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues."

Dan, Luz, and Doris are amazing. Super kind and have a great…read moreselection. I like the fact that they family owned.

The only reason I gave this business two stars is because the sales agent Jeff was polite. We came…read morein to see/test drive two vehicles, both of which were slightly overpriced based on market sales but still within a reasonable negotiating range in my opinion. We were fully prepared to pay the actual list price on one of the vehicles in addition to the standard doc, title, registration and taxes. The deal fell apart when they tried to tack on $500 for window tint which the car didn't have, nor did we need or want it and another $2500 as a "reconditioning fee". They claim that this is their cost to get the vehicle sale ready. Mind you, one of the vehicles we came in to look at was covered in dog/cat hair, had stains everywhere and reeked of cigarette smoke. False/misleading advertising and deal padding at its best. Dealerships like these give the used car industry a bad name as a whole. The cherry on top was when they told us the vehicle was actually priced $2000 lower than it should have been. Don't waste your time with this dealer unless you have a deal in writing before you even come in.

I came from a long distance to see a truck located at 9948 east main in Mesa AZ this ideal…read moredealership was terrible . I was told by phone the truck price was 9991 and was a cash purchase so I took my checkbook to the dealership. Walked in and was told they were short people and please wait. Then I attempted to negotiate truck was told it was 11000 and if I was not going to buy it then don't test drive it. The sales person I believe felt that I probably did not have the cash to buy the vehicle . He was so rude that I was turned off by the entire visit. Never judge a book by the cover. He lost a potential sale today and should of attempted to negotiate the price. Customer service is a must in order for someone to spend their hard earned money. This place is not worth your time or money due to rude individuals placed there to sell vehicles.

Went in and bought a 2009 Toyota Tundra. They walked me through the whole process. From sales to…read morefinancing they did a really good job. The windshield had some chips right in the drivers view so they went ahead and replaced it at no cost. I couldn't ask for more as a customer.

***BUYER BEWARE*** I…read morevisited this dealership today to test drive a 2011 Ford F-350 that had 88,000 miles on it. Before I decided to test drive the vehicle and travel 45 miles, I asked questions of the Internet Sales Team about the Truck. I asked if the Truck had ever been used as a 5th Wheel. The Internet Salesman told me that it had not and assured me of this. I wound up test driving the truck with my wife in the passenger seat and a Salesman in the back. The steering was awful and uncontrollable traveling down the freeway at 65 MPH. It was apparent that the Truck had significant suspension and alignment issues. The Salesman suggested that I wait until after returning to the dealership to test the 4 wheel drive in their lot. I didn't listen, cause problems will be identified at a high rate of speed. Certainly, those problems were. The Truck stalled when I pulled back into the Dealer Lot. They wanted $28,000 for something that would have costed an additional $15,000 in repairs. Once the test drive was over, I looked under the bed liner of the Truck to see if there were any holes indicating that the Truck was used as a 5th Wheel. Sure enough, there were holes concealed under the bed liner and they lied about it. Typical small dealer hustling honest people. I decided to make an offer on another vehicle for $30,800 that had 126,000 miles on it. They lost the sale over $1,200. I am very thankful that I have no ties to ownership of a vehicle that came from this wasteful, pathetic dealership. This type of place is the reason people hate going shopping for vehicles and a Great Reminder, stay away from doing any business with this dealership. I should have known better, I typically only go to name brand dealerships. What is 'Trucks Only'? An overrated place to ever visit and a sad name for a dealership. Stick with the major dealerships. The folks at this place are substandard by definition of the word. The good news is folks that there is help to be found. Please go to https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. The dealerships are heavily regulated by the FTC, please file your valid complaint on the website and let your voice be heard. The dealerships face large fines for unfair and unsafe business practices. Michael J. Marcellette

Had a wonderful experience with Shannon! My husband and I are in the market for a truck and 5th…read moreWheel. We are doing our do diligence and investigating our options. Shannon was very helpful, knowledgeable, and patient. Really appreciate that! Thank you Shannon!

You tell me that this place doesn't deserve 10 stars if possible... drove in with fallen off under…read morecar shield which was bent and required car elevation to put back on and checking it over. Charge- $14.50 plus parts of $6.54 and did it after we just stopped in. Everybody in Phoenix better drive here!! Robert and Julie

We purchased a minivan from Craig Arnold several.months ago. I intentionally waited to post a…read morereview to see if anything went wrong with this vehicle and, if so, how Arnold's Auto Center would respond. So something did happen.....and the Arnold's team responded beautifully! Although this van had low mileage, it is 9 years old....it looked showroom new. STILL had a bit of that new car smell. Based on the CarFax it may have been in a fleet of private rental vehicles, but wasn't driven much so sitting dormant may have contributed to the gas pump issue that popped up about two weeks or so after we bought it. The Arnold's service team inspected it, made the correct diagnosis and very quickly had me back sporting around in our new van. So grateful that we chose to partner with Arnold's for this vehicle purchase. Will go here first whenever we need another car!

I had a budget to stick to and I have four kids. I stopped by and the staff was super friendly and…read moreshowed me a few options they had on the lot I found an expedition that was perfect for my family and I got a great deal on it too. Thank you guys so much for helping me.

I found this dealer on Car Guru. They have a suzuki that is under $2k. My husband and I went there…read moreto see what other used vehicles under $5k they had. When I went in to see if we could look at a few cars, Mark asked "how much money do you have right now? " I told him none because I want to look. Mark asked when I would have some $ so I said, idk... a couple weeks. Marked walked me out the door and told me not to bother looking because the vehicles he has now won't be there in a couple weeks. He shook my hand and said to come back when I have money in hand and then he'll make me a great deal. I don't usually tell a car dealer what amount of money I have when I'm looking to buy - I'm not sure what happened there but I'm not going back and I don't recommend anyone I know go either. If you're looking for a used vehicle under $5k... Don't go to see Mark @ Mesa Auto Sales in Mesa AZ.

After wasting so much time at other dealers a lot closer to our house, we decided to take the long…read moredrive out to see the 2027 Bolts that Autonation had listed. We were immediately greeted by Carlos who walked us over to a few different models to look at. Carlos is a very unique and pleasant salesman to work with. None of the games, he listened and acted on our preferences instead of selling us what he'd been told to. When we found the right trim and options on the car we came to see, the color in person didn't grow on us. So Carlos led us over to the new intake where he had exactly the same car, same options in a striking blue. So we talked prices but ultimately on the day we didnt impulse buy and decided to take some time to think about it and left. There was no hard sales after that. I have to add here, that our experience was still jaded by our earlier visits to OTHER dealerships. They use things like bait and switch tactics (getting your budget, agreeing on a price, then changing the vin & car on the paperwork to a lesser trim and price) But we found none of the sales games with Autonation. This was such a differential turning point for us and why we decided to drive all the way back to close the deal. Not once did Carlos or his manager get defensive or upset when I was armed with photos, print outs of the car and vin to check Carlos's monitor and paperwork at every step of the process They were totally understanding The whole process of buying the car took less than 2 pleasurable hours and that included a personal tour and demo of all the cars new features by Carlos.

Installed a faulty headlight bulb that went out on a vehicle in less than 14 months for a family…read moremember. Essentially told them sucks to be you, feel free to purchase another bulb and install if you would like that to be resolved. Anyone that understands vehicles knows a light bulb shouldn't go out that quick. Especially when the vehicle has been less than 1000 miles in that time period. In other words, the vehicle is barely used. $56 for a 1 minute install is predatory. I'd suggest no one allow their senior family members to go here alone

Recently purchased a new Buick Encore GX! The overall transaction from selecting a vehicle, setting…read moreup financing to driving the car off the lot, was above and beyond!!! Making a high dollar purchase can be nerve racking. But this team has put together a process that works with an older Veteran that made it so simple. I'm not a rich person, but I have saved over the years. Super job by Earnhardt Buick

I am writing to formally raise a concern regarding the repeated service issues I have experienced…read morewith my 2023 GMC Canyon at Earnhardt Buick GMC in Mesa. This is the third time I have brought my truck in over the past two years, and each visit has involved significant delays and poor communication: Radiator hose leak repair - This took nearly 6 weeks to complete. Transmission shifting issue - I waited close to 7 weeks for updates and was told the technician had an emergency and left. The vehicle was returned about 4 weeks later. When I picked it up, it had been left outside for an extended period and was extremely dirty, to the point that visibility through the windshield was difficult. I had to immediately take it to a car wash. Tailgate compartment water leak - I brought the truck in for inspection, and I was told the compartment door needed to be replaced and would be ordered. It has now been approximately 5 weeks with no update. I have called, left messages, and sent three texts to the service advisor with no response. At this point, the lack of communication and repeated delays are not acceptable. I understand that parts and repairs can take time, but the absence of updates and inability to reach anyone is very frustrating.