Their service is terrible, they don't care if you have a warranty or not, if it doesn't fail then…read moreit doesn't get fixed. What a wonderful policy to have when it's my family's only transportation. Imagine buying a car or truck outright to be told max care doesn't cover anything and if it does takes you weeks just to get service appointments. Then their system likes to "forget" you visited previously so keep all you paperwork otherwise your a lair

Purchased a pick up truck from the Bristol TN Carmax in November 2024 after searching their website…read morefor months to find the exact vehicle I wanted. Absolutely no issues. The vehicle was as advertised. Vehicle and salesman were waiting for me ahead of my appointment. Was also updated by Carmax via text message about my appointment times and the required documentation that I needed to have ready. The transaction was a smooth as I've ever experienced buying many vehicles from traditional dealerships over the decades. No pressure at all to buy, unlike traditional dealerships where you get pushed constantly. Carmax lets you input most if not all of the required information online ahead of time prior to your scheduled visit- this can be done at your home computer, and I even uploaded some documents with a mobile device. The salesman and staff were very honest and helpful during the process, snd help me close the deal smoothly. If you can input your documents online ahead of time and also bring all the required correct, accurate, and up-to-date information with you, you should have no issues with the purchase process. I live out of state and they had the correct out-of-state paperwork there ready to fill out, and even had plates and stickers at the dealership so I could drive it home out of TN. I was in and out of there in less than two hours. I suspect many of the negative reviews come from people who do not have the correct paperwork or documentation, or do not have their finances in order prior to visiting the dealership. This was my first experience at Carmax and has changed the way I will purchase my vehicles in the future, as I will never go back to all that nonsense at a traditional dealership again.

Can't give a big enough Thank You to Doc and his team at Variety Auto Sales for putting us in a…read moreawesome vehicle. If you're in need of a suv, car, or pickup stop by and check them out, Doc and his financial team which is amazing will be glad to help. They do go above and beyond to help.

Great place and super sweet staff! Everything worked out smoothly and got to drive off in a car!…read moreDoc is awesome!!

Conned me into buying a BMW Z4 and today I find out the odometer was tampered with. Instead of 70k…read moreit has 130k and on the title he put NOTHING under odometer, meaning he was very aware the odometer was turned back. He showed me the carfax lifting it way far from me over my head, "Now you see the carfax." Not quite. The car needs to be returned and my money refunded these people cannot be trusted with vehicles. I wouldn't even buy any car from them again. The car also had too much air to gas ratio and the part has been discontinued so it cannot be repaired. This is a shoddy scam artist at best. BE WARE.

Service department was great! Rick was efficient and helpful!! there is only 1 GMC Chevy…read moredealership to take your car to in Bristol.. its Crabtree there is NOT a "better way at Chevy" !

i have purchased 2 cars from wallace. Tony Turner sold me the second used truck. I asked him had…read morethe truck been checked out and he said yes. Well it wasn't. In 2 days the engine light came on. I called him and asked himif the truck had been checked because my engine is on. He bullshitted me even though I have a warranty on this truck. I called to make an appointment. the girl took my information then said someone will have to call you back. No one called. I have sent friends who have bought 3 subarus from Wallace. So if you are thinking of wallace go somewhere else.

Teddy was awesome. His knowledge of the car was very helpful. He took extra time to answer all of…read moreour questions. Ron, the sales manager, will go above and beyond to make the deal you want. We are repeat buyers and will buy here again. Thanks for all your help.

Carl's Auto is a great place to purchase a vehicle. The owner is an honest guy that will work hard…read moreto make a deal that's right for you.

I purchased a 2002 Honda Civic from Carl's Auto Dec. 15 2011. On 12-18-2011 I began having…read moreproblems with the car. I contacted the dealer and they did fix the problem but it took them 3 1/2 months and around 7 different trips back to the dealer. During this 3 1/2 month period I had possession of my car for around 2 weeks and most of that time I could not drive it because the problem was not fixed. Finally 2 weeks ago I got my car back and it ran great for a week then I had to take it to another repair shop for yet another problem to the tune of $500. Since purchasing this car in December, I have had the car in my possession around 3 weeks. I went to this car lot because I have known the family that owns it for a very long time. The bottom line is this car is a LEMON !!!!

Phil Stevens has no integrity. He told me when I dropped my car off to have it shipped back to CA…read moreto take a look around it to see how it looked. Now, I've had my car shipped across country 4x in the 32 years I've lived in Los Angeles. It's never cost me $2200, AND Phil quoted me $2000 but then charged my credit card $2269 and then repeatedly lied to me about what the extra charges were for. It costs no more than $1700 to ship a car AND they couldn't manage to do that. They failed so they had someone incompetent drive it, putting 3000 miles on it because they couldn't get it shipped to LA. In retrospect, I'd had my Dad's former dealership in PA take over but my father is dealing with dementia, why I was there for 6 weeks to begin with, to help get him assisted living. Also if I had it to do over again, I would have video taped the condition of my car, which was pristine, because he is the definition of how used car dealers got a bad name. He took advantage of me and my Mom, WAY over charged me, and is just not a nice guy. My car arrived with a damaged tire, BEYOND out of gas and the incompetent driver flew back to NC with MY key in his pocket, which I did not get back for 8 DAYS. ALL COMPLETELY UNACCEPTABLE. Then he had the nerve to say I was over reacting. What? The driver damaged my car and took off with my key? He took ZERO responsibility. I am STILL dealing with getting it repaired and Phil flat out did not care. At ALL. I gave him 4 opportunities to make things right and he refused. Flat out refused to make it right.