Deceptive sales bordering on fraud. You will NOT, get the deal you were promised. There may or may…read morenot be some fine print that justifies it if read a certain way, under the light of a full moon. You still need to go and let their sales guys spin you. Go on take the test drive, don't check Consumer Reports for the Rogue. Just wait right up until they give you the final, final price... Then walk out. Because driving by in a brand new Toyota will be the best feeling you will get at a Nissan dealership. It was so good, I had to give this place *TWO* stars.

Sales manager asked my pre approved well off 28 yo wife yesterday if this was going to be her…read more"first big girl purchase". Purchase of the most expensive highest mile used Tahoe in the area. She went down the road to Toyota and got a brand new 4runner for just a couple thousand more.

Bought a car on Jan. 30th, he did not file for the tags and title until April 1st. we tried many…read moretimes to get the registration done but all we got were excuses. The bank was threating us because they has not received the title, the temp tags ran out on the car. One excuse was he's very busy with other businesses, if that is the case then perhaps he should give up the car business if he can't properly run it. Other excuses were he was on vacation twice during those 2 months, then it was the courthouse was short staffed and behind. I called the courthouse to find out he didn't even apply for the registration until April 1st. So if you buy from him be aware you may not get you title and tags for awhile without a fight. But I will have to say the girl that is normally there is very nice and competent but there is nothing she can do about tags

On December 13, 2023, my wife and I purchased a used 2011 Toyota Highlander Hybrid Limited from Top…read moreNotch Used Cars for $17,288.60, including tax. We had already paid a $500 deposit on an earlier date, which was subtracted from the price above at the time of vehicle purchase. We received from the seller a 3-month, 3000-mile warranty as well. The following problems were discovered during the 3 months after we purchased the vehicle: Dec 27, 2023: When driving to meet friends in Pigeon Forge for Christmas, a hybrid alert came on, and instructed us to pull over immediately. The vehicle was towed to Rusty Wallace Toyota for diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601. - Towing cost to Rusty Wallace Toyota of Morristown and Top Notch Auto: $112.50. - Diagnosis at Rusty Wallace Toyota of Morristown cost: $167.80. - Rental car cost: $388.10. - Replacement of hybrid oil pump with motor assembly by Top Notch Auto of Johnson City, TN: $850.65 (Not covered by our Top Notch warranty.) Feb 29, 2024: When having tires rotated at Johnson City Toyota, the following issues were discovered: - Front struts recommended replacing. - Sway bar end links both front and rear rec'd replacing. - Both front lower control arms rec'd replacing. - Replace rear subframe due to bushings being dry rotted, torn, and rusted out. - Fix driver side axle seal leaking. - Fix banjo bolt on the back of the engine leaking. - Replace broken air vent to the right of the steering wheel. - Total diagnosis cost: $738.69. - Proposed cost to perform all repairs by Johnson City Toyota: $19,252.38. Top Notch Auto said that none of these repairs were covered by their 3-month warranty, but they told us we could drive the vehicle safely until we could afford to pay for them. Mar 9, 2024: While driving to the North Carolina coast to meet family for vacation, a hybrid alert came on again instructing us to pull over immediately. The vehicle was then towed to Mark Jacobson Toyota of Durham, NC. - Diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601 (same error as Dec 27, Top Notch said they repaired). - Towing to Durham, NC & Johnson City, TN cost: $618. - Diagnosis at Mark Jacobson Toyota, Durham NC: $172. - Rental car cost: $475.76. - We no longer trust the Highlander to be safe and stopped driving it after it was towed back to Johnson City. It's been sitting in our driveway unused since then. Total cost of vehicle as of 30 July 2024 (already paid and future repair estimates): $40,064.48 Still carrying the loan and insurance for that vehicle, we had to withdraw funds from an investment fund I've saved to since 2007 to buy another vehicle to replace the bad one. I intended that this investment fund would help take care of my severely disabled niece when I and the other elders of her family were no longer around to take care of her. She is 7 years old and lives with severe brain dysfunction, severe vision impairment, considerable motor difficulties, and severe speech impediment. I recommend that anyone considering doing business with these people to please review their Better Business Bureau rating and review of "F" at https://www.bbb.org/us/tn/johnson-city/profile/used-car-dealers/top-notch-used-cars-0533-90040679

Zach Squires was the best salesman to work with us at Johnson City Ford. Thanks Zach you did an…read moreamazing job!!!!!

I needed a simple brake light change. The price was SUPER cheap, only like 23$!! I was shocked…read morebecause usually they charge like 90$ an hour at dealerships. Everyone was very friendly and accommodating, and it did not take long at all.

I wouldnt buy anything from this dealership from the start our salesmen jaime was a total lier told…read moreus we had to buy the 299 air and the 699 paint coating said it was on the car i proved it was then says well we will have it put on. Told us the loan wouldnt go thought unless we took the paint protection and interior protection and the 299 bs air and the warranty thats the biggest joke. We foudn thinsg wrong with it they tell us wait till you pai t and interior warranty kicks ina nd we will get it done well fast forward a year yeah no pai t coating applied yet had to use the warranty my car still sitting at ford 3 weeks flr some bs approval for repairs and no loaner or rental no call to have paint protection applied or Interior protection its garage and they find everyday to denied claims read all over the net its a stealerships way to rob you of money. I also talked to my bank who gave me loan they never once said I had to have the dealership bs up charge air paint. Interior protection they even said they lied. So my claim after 3 weeks was approved no loaner called and said warranty says loaner or rental whwn claim approved look.at that its the weekend no call back about loaner how convenient. Needless to say dodge is full of liers and im talking to a lawyer to get my refund on there bs paint protection and Interior protection that was never applied or called to get done and there bs 299 air funny when I got home my tires werent even aired up biggest joke dealer there is stay away far far far away there liers and stealership I wouldnt even send my worst enemy there NOT EVEN WORTH ONE STAR​

Jamie Blair was our sales representative and lied to us about a diagnostic being performed, and…read moretelling us what part we needed. Fast forward to us calling another Ford dealership to order the part, they ask about a diagnostic being performed so warranty will cover AS IT IS UNDER WARRANTY, only to find out a diagnostic was never performed, costing us $800+ to fix out of pocket. Instead of using our warranty where it would have costed $100 as that's our deductible. After meeting with the service manager for 2+ hours yesterday and him avoiding us, he was absolutely zero help at all as well. After this, Jamie also has left threatening messages on my husband's phone, and attacking his appearance. If I could give 0 stars, I would.

I had a bad experience at this dealership. I came to inquire about a Prius. The sales person was…read morepretty humble and nice, but the manager gave me a low ball offer on my 1.5 year old car, over $12K less that what I purchased it for. When I brought it up to the salesman, he just said that they have to make money somewhere. They also took the key to my car and didn't return them until I said the trade it was ridiculous. I then had to ask to get my keys back. I think this is some sort of a scare tactic to push people to buy (note that they didn't even go to my car, so no clue why the keys were even needed). On top of that, I continued getting promo emails even after I told them I didn't want to be in communication with them. When I want to buy a Toyota, I will definitely go elsewhere.

Im an active duty service member, I PCS'd to California but I'm a resident of Tenn. We got a car…read morefrom here so we can drive across the country & it's been a headache, the car has a recall, they didn't disclose that to us, the car shuts off randomly and its been almost 3 months & they haven't given us our plates. we're currently driving on expired temp tags & it's been a headache dealing with them. They sent us extended tags & somehow sent them to the wrong address. I'd take my business somewhere else if you were thinking about getting a good used car.

DO NOT DEAL WITH THIS DEALERSHIP. We went to purchase a car, dealt with Kevin Utsman as a…read moresalesperson. Found the car we wanted and started negotiations. Of course we went back and forth until the manager Cody came in. My husband and Cody went back and forth, came up with an amount we agreeded on, and shook hands. A few minutes later, papers were printed and put in front of us to sign, never going over figures with us. We'll, those figures changed by $3000! We never received a copy of the papers until a week later and saw the increase. Such fraud by this dealership.

Went into the dealership to buy a car. 2025 Tucson was told the price was $31,500 by the salesman…read moreAndy but when the office guy got involved the price change. It went back to sticker price a year old and $3000 from Hyundai.He didn't offer to go outside. Told us to go take a picture of the number in the window and he would give us the keys. He never told us about their web specials. It was almost like they didn't care if they sold a car or not. My experience by pass this one. Oh yea I purchase my last car there. They must of changed people.

We bought a car there with a pre-existing problem and it never got fixed. We didn't know about it…read moretill after the 30 day warranty was up. Very disappointed in this transaction. It was the first dealer we ever bought from and were very inexperienced, and senior citizens. ( We always had purchased cars from individuals previously.) So now we're looking for a different car but the value of the one we bought is alot lower than what we paid for it. (We think the price was too high too.)

Brian has helped my family with vehicles for decades. You can't find a better dealer in the state.read more

So I have been frustrated with a drivability issue with my truck for sometime. I took the truck in…read moreto see if they could pinpoint why it was vibrating so much above 60 mph. They called me back after a couple of hours and said that the tires were the problem and that they could feel it just driving in the shop. After that, I went out and bought new tires for the truck and it still did the same exact thing. After hours of scouting the interwebs, I saw a guy mention the wheel hub centric rings. These are fairly cheap so I ordered some. They were the problem and the techs should have been able to tell me that after paying for the inspection. I don't even think they drove the truck on the highway. Very disappointing.

Don't take GM employee family, mark up than try funny business with the finance, offered 9k less…read morefor my trade than Bachman and we're overall rude.. astonishing when looking at a 60k vehicle. Will never go back.