When my Dell Laptop died I contacted Willy Genius Consulting and he immediately sent someone out to…read morepick up my broken Laptop. Within hours, he diagnosed the problem as a broken case hinge and gave me a quote which I felt was very reasonable so I authorized the repair. When the new case was delivered, Willy opened up my Laptop and became aware of other repair items that were needed. He called me to discuss these repair items. I told him that these repairs were outside of my budget. As I weighted my options for a new Laptop, Willy loaned me a Lenovo ThinkPad so I could continue with my projects. I highly recommend Will Consulting for their prompt and efficient service. Their honesty and desire to please their customers is very refreshing in today's world. John K

Rick did an outstanding job diagnosing and repairing my Razer Advanced 15 gaming laptop. I was…read moreexperiencing random restarts and couldn't figure out what was causing the issue. Within about 30 minutes, Rick quickly identified the problem, which was a severely swollen battery that had actually started warping the bottom of the laptop. He safely removed the faulty battery, cleaned out years of dust and debris from the system, and got my laptop back up and running using the battery cable alone. Not only did he fix the immediate problem, but he also took the time to help me select the best replacement battery to order for a permanent solution. What impressed me most was Rick's professionalism, technical expertise, and genuine enthusiasm for his work. He clearly knows computers inside and out, and he took the time to explain everything in a way that was easy to understand. It's rare to find someone who is both highly skilled and genuinely cares about helping their customers. I will definitely be returning to have the new battery installed and already plan on bringing another laptop to him this week. If you're looking for someone trustworthy, knowledgeable, and efficient for your computer repair needs, Rick is the person to call. I have found the right guy for the job and highly recommend him!

Rick has helped me on three occasions and has always provided excellent repairs and fast…read moreturnaround. Today, I took my computer in thinking the power outage caused some real damage. Rick was able to quickly fix whatever was wrong in less than 15 minutes. He never disappoints and his prices are very competitive!

Don't let technology drive you crazy and keep you from being productive. Call Jay at Techtality, he…read moremay even be able to help you over the phone, but if not he will come meet you and get you back up and running. Honest, reasonable and trustworthy help!

This company really knows their stuff! I called Jay with a computer question that had me stumped,…read moreand he diagnosed the problem and made a recommendation in a matter of minutes! He is very friendly and understandable, not a lot of Tech talk that leaves you rolling your eyes. This company is very reasonable, so give them a try! I certainly was If you have not had good customer service in Tech Support, you will with this company.

Great guy.Great service.Very patient with people who are not tech savvy.Fair price.Would go back to…read morehim next time for sure.

My experience with Basicix was tight! I was greeted by a professional who swiftly cured my digital…read moreailments. I felt safe, respected, and carefully regarded.

Please don't risk it. The one-star reviews are legit…read more My (well-documented) experience: In April, before I gave Travis my computer to fix, I made it clear I'm a teacher making my living with that computer. He seemed to really empathize. When he invoiced me (he said to cover new parts), I paid the same day. Then I tried to be patient because I trusted he was doing his best. After all, he did have so many five-star reviews. Then this bizarre saga began. Travis strung me along for a while via text then completely ghosted me for longer. I went to his door and found his residence evacuated. Alarmed, I disputed the credit card charge and filed a police report for theft. Only when he became aware of that was it worth his time to answer me. By this time, I had seen all the negative reviews that had rolled in since our transaction. I felt doomed, but I genuinely needed and still need that particular computer back. Travis pseudo-apologized and declared, "I want to put this nightmare behind us as much as you do" like we were on the same team in this tomfoolery. Travis offered to mail me the computer as soon as I dropped the dispute with the credit card company (which would pay him in full again) and provided proof that I had closed the police report, requiring me to make a false statement saying we had already resolved the matter between us. Obviously, I knew that if I complied, I'd still be out of a computer, so I refused. Then Travis said he hadn't finished the repair (which was weird because he had told me it was packaged and ready to mail). I told him I didn't mind taking it elsewhere to be fixed, and I'd still gladly close the police report if I just got the computer back. He got defensive, saying he had already put too much into it. So I offered in writing to bring cash in hand to pay for any work he had already done and any parts he had purchased or even to pay for the entire service in cash (if he was willing finish the work right away) then immediately close the police report. But like any sane person, I'd do all of this only if I got my computer back. Travis wrote, "At the end of the day, I've done nothing wrong" and went on painting himself as my victim. He never took accountability for anything. He just listed all the problems I was causing him. Then Travis pretended he didn't trust me not to reopen the police report and falsely claim I hadn't received the computer. He refused to reveal his whereabouts or meet in person and did not respond to my request that he mail the computer to someone else who could give it to me, a meeting which could have been recorded as proof that I had received it (if my willingness to put it in writing wasn't enough). Travis sent me his "policy" (that had not been posted anywhere) stating that any property not picked up after a certain time was his to keep. Then, he told me he could and should charge me storage fees because he had stored my computer for me for too long when per his policy he isn't obligated to do so. He portrayed himself as the good Samaritan who was being persecuted. I'm not sure if it was gaslighting or delusion. My final email (also unanswered) was a very polite request for a simple pic of the serial just to confirm he still even had my computer. To me, no response was a clear no. Game over.

PLEASE WHAT EVER YOU DO, DO NOT GO TO THIS GUY FOR ANY COMPUTER SERVICES…read more I found Travis on Facebook marketplace advertising computer repair services. I reached out to him inquiring about my HP laptop that died on me randomly. I met Travis at a very shady Planet fitness parking lot in the middle of the ghetto to provide him my laptop (red flag #1). Travis advised me he should be able to have my laptop to me by EOD. Throughout the day Travis was at first very communicative, letting me know what he thought the issue was. He advised me the cost and asked for it in cash only (2nd red flag). He then messaged me later on in the day indicating he believed it might be a DIFFERENT issue and it would cost me MORE money due to it possibly being my screen (3rd red flag). He claimed he should be able to have it all fixed and ready for me to pick up in a few days. I finally went to meet up with Travis and paid him over $300+ dollars and he "claimed everything was fixed" but he coincidentally "forgot" to charge my laptop so it was dead. What do you know.. to my surprise when I get home and actually charge my laptop it is still broken and I am experiencing the SAME issue. I messaged Travis and attempted to call a number that was provided on an invoice he sent me and to my surprise again no answer. I then messaged him on Facebook marketplace MULTIPLE TIMES & well what do you know the ad had been magically taken down. He has failed to hold up his end of the deal. I am a single mother and it is crazy to me that there are people in this world that scam innocent people out of money. I will be filing a BBB complaint on him and also taking him to small claims court. PLEASE STAY FAR FAR AWAY FROM THIS MAN

By far the best computer tech support I have found anywhere and I've looked everywhere. All the…read moreway from Geek Squad with there overly priced home visits and no one on the phone that speaks English to other companies that over charge and under deliver. Not only was this company the best priced but they also helped me solve a lot of my issues over the phone where as other companies wouldn't even talk to me until I paid or made an appointment. Very friendly and knowledgeable staff. I called and made an appointment for the next day and the Tech was over there not a minute late and got my computer back up and running faster than ever before along with taking care of other issues I never even asked him to fix for no additional fee. I highly recommend this company to anyone needing tech support.

My mother locked herself out of her laptop. Ernesto spent 5 hours fixing it and not only got her…read moreaccess to all of her important documents, he spent time showing her how to avoid this problem in the future. His customer service is amazing! Despite the number of hours this fix took, he stuck to his quoted price. Definitely trustworthy but also affordable.

Ernesto gets a 5 star rating for his professionalism, diligence, kind manner, and affordable price…read more He helped setup my home office, and he even took the initiative to tidy up all of the loose cables I had lingering without question. He also set the programs accordingly for my computer & monitors, and just overall... did a fantastic job. He was on time, contacted me ahead of time to let me know he was in route, and greeted me with professionalism and kindness. I felt very comfortable. He didn't overcharge me to do the work either, and he was honest, and of high integrity. I highly recommended ValleyITSpecialist!

Jose was professional and quick to respond via phone and text. I think I'm relatively savvy in…read morecomputers but make no claims on being a repair guy. I had an issue that I could not resolve but he was able too. Came to the house and tried to resolve in house but was unable too after 30-40 minutes so he took it home overnight. I got a call 24 hours later that he had fixed it. I ended up making the drive too him to pick up the PC but that was totally worth it to get it sooner. Got home and indeed it was running smooth. His prices were very competitively set and I would 100% contact him again for any future issues. Thank you.