The owner is a prejudice and his a minority himself. I bought gift cards and he said you should do to different orders in case your card is declined and it will not go through so you can get one order. I told him that was rude and he would not apologize he was hostile and rude and I will never come their again. There was another woman in there of color and she was stocking the shelves she agreed that he was being rude and said he was just playing right? I will be filing a complaint with corporate. The owner (supposed one) was rude, prejudice even though he is a minority himself and assumed my card would get declined. read more

Great coffee! I like the coffee better here than at Starbucks. You can mix it the way you want to and it is always hot and fresh. I don't go every week but when I do, the workers are friendly, and the place is clean. read more

They've been out for large cups for 2 weeks the owner needs to step up his game that's no way to run any store

I had one of the worst 7-11 experiences here! I work next door, so I am in here frequently.. with that being said.. there are a few Really nice workers who are awesome at being helpful and welcome me to the store. A few days ago was the thing that will have me walking to the gas station or across to cvs.. I walked in and the cashier was on his phone w some kind of customer service center... He was literally on the clock but talking on the phone.. i walked around and picked out what I needed.. he rung up several people before me.. not saying hello not a SINGLE WORD to the Customers... no thank you no Anything!! When I got to the register he rung me up without even making eye contact with me.. he sounded pretty upset at whomever he was speaking to on the phone He didn't offer to scan my 7-11 card which i had literally ready to scan with my arm half extended... he didn't ask me if i wanted a bag.. didn't ask me if i wanted a receipt .... I can't believe how rude he was.. I wont go in there again and I plan to report this incident. Im sure there are Plenty of people who would Love an opportunity to work.... read more

Since its National Coffee Day yesterday, I've decided to drop by this location and buy a refill of Iced Coffee. There was no more Mocha Flavor, so I filled my Big Gulp cup with Vanilla flavor for $1.69. At the counter, I mentioned it to the Owner but he failed to acknowledge and ask the crew on duty to replenish the empty station. He continued on swiping the card for payment. Originally, he made a mistake by charging us with a different rate. He didn't even explain or apologize, but told us to reinsert the card. At the time, there were people somehow auditing the place. They probably focused on the different aspect of the convenience store, and not on customer service. I had no stomach problem when I purchased and drank iced coffee from a different location. After a few hours from yesterday, I suspect it might be from the latest drink. Either someone had the virus, the coffee was stale or the machine/dispenser needs to be cleaned. Or it's just a coincidence. I won't be coming back here for sure. read more

I used to frequent this 7-11 a lot when I was younger with friends, especially in the summer for slurpees and snacks before/after the pool and lake. I came in today for a drink and found this place in terrible condition. There were all kinds of boxes in the aisles and napkins on the floor. It was a mess. They also seemed to be out of everything. Half the slurpees machines were out of order, the entire fountain drink station was a disaster. Napkins, straws, and cups thrown about. The shelves empty, coolers empty. I don't think they had anything anyone would come in for except pop, candy, lotto, and cigarettes. It's really gone downhill from what I remember. I did give them two stars for the service. The gentleman behind the counter was very nice and friendly. I guess it's hard to maintain a store when you only have one guy working and people coming in and out all day. read more

I had a great experience with seven eleven tonight, my friends and I had exceptional service from Greg. Our expectations were meet and exceeded. Greatly appreciated our visit and looking forward to coming back! read more

Not a safe location however the Indian people there are extremely stingy 99 Cents Swisher's become $1.06 which makes it highly inconvenient and they do not ever ever ever let you slide on the change it's painfully annoying so if you do come here make sure you have a dollar and $0.06 for every Swisher that you get read more

7-Eleven 29318 Orchard Lake Rd Farmington Hills, MI 48334 (248) 851-6177 Just South of 13 Mile Rd . . . I arrived at the 7-Eleven at 3:30 AM on October 17, 2013, Partly Cloudy Night and 45 degrees outside. Left store 3:45 AM. . . . STORE HOURS ============= Sun.............24 HOURS Mon.............24 HOURS Tues...........24 HOURS Wed............24 HOURS Thurs.........24 HOURS Fri...............24 HOURS Sat.............24 HOURS . . . LANDSCAPING / PARKING LOT: ========================= Landscaping is cut and well maintained, Parking lot is clean and free of any debris and in good repair, Store sign and parking lot well lit at night - 5 of 5 Stars . . . STORE CLEANLINESS / QUALITY ========================== Floor, Doors, Windows, Aisles, Drink & Sandwich Station are spotless, Trash cans emptied, No bulbs burned out. Store is well stocked, Well lit, No Odor and No outdated product seen in store - 5 of 5 Stars . . CUSTOMER SERVICE - CASHIER - HELEN ================================== Helen made eye contact and said hello. Helen was not aware of the specials of the store. Helen did ring up my products correctly (Scanner) and I paid. She bagged my products and thanked me for shopping 7-Eleven. Store credit card system is down from 3:00 AM - 4:00 AM nightly for updating. - 4 of 5 Stars . . . CUSTOMER SERVICE - OWNER / MANAGER - MIKE ========================================= I asked the owner (Mike) to order and hold for me their 4 Dijon Chicken Pretzel Sandwiches and 4 Country Chef Salads. The sandwiches are very delicious and goes great with honey mustard and mayo and sell for $3.99+Tax. The Salads (430 Calories each) are great and come with a fork and ranch dressing also $3.99+Tax. Mike told me to come back in an hour and he would have it for me, He repeated this countless times wasting my time and gas. I eventually paid $32.00 in advance on October 17, 2013 for the product to show I was serious on buying the product and after I paid he offered to deliver it to my home by 6:00 PM. He called and delivered it at: 9:30 pm. Minus one star for my wasting time & gas for product that was never at store when he said it was. Since delivery is not a requirement for their store I will not degrade them on it. - 4 of 5 Stars . . . . STORE WEBSITE ============== https://www.7-eleven.com/ . . 7-ELEVEN APP FOR IPHONE & ANDROID ======================== App Store..........https://itunes.apple.com/us/app/7-eleven-inc./id589653414 Google Store....https://play.google.com/store/apps/details?id=com.sei.android STORE SPECIAL SERVICES ====================== * Grocery items, Newspapers and Magazines. * Hot & Cold Foods * Hot & Cold Beverages * Cigarettes, Tobbacco * Liquor / Wine - Must be 21 w/ ID * Michigan Lottery * Pre-Paid: Gift Cards, Gaming Gift Cards, Western Union * New / Used Movie DVD's * Money Orders * Greyhound Tickets online, Pay at store * Electronics * SNAP/EBT Accepted * Parking: Free private lot * Smoke-Free * Handicap Accessible: Ramps, Parking * Restrooms: No * Payments accepted: Cash, Visa, Mastercard, Discover, 7-11 Gift Card * Atm: Yes, (CitiBank) - $2.00 Fee, Free for CitiBank Customers. * Nearby: Gas Stations, Restaurants, Strip Malls * Nearest Highways: I-696, (I-96, I-275, M-5, M-10 - 5 Miles Away) * Cab services: ABC Cab: 1-800-563-4222 read more

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Best 7-Eleven around here, very clean, everything is always fresh. Owner is really nice, he paid for my drink when I didn't have enough. Really good customer service, when I couldn't find something, the employee came and gave it to me. I'll be a daily customer from now on as it was my first time here today read more