I had a great experience snowshoeing at the Northstar Cross Country Center!…read more I purchased a pass for $71 (steep, but cheaper than skiing so whatever!) and road the gondola up to the center. It was easy to get there from the village and there is clear signage directing guests to the center. Plus, the gondola is scenic and fun! The staff were super friendly and helpful. They reviewed the trail map with me and gave me route recommendations based on the trail conditions following a week of heavy snow. The center is equipped with hot water and clean restrooms. I especially appreciated the Caboose Warming Hut along my route - it was such a treat enjoying a warm beverage in a snowy meadow as I took a break from snowshoeing. There were plenty of scenic trails to explore and I enjoyed the views of the lake about 3.5 miles from the center. I brought my own snowshoes and trekking poles, but they have rental gear if needed. This was a fun way to spend the day while my friends went skiing. Definitely beats waiting in the village. ;)

I have held a season pass to Northstar Ski Resort for six consecutive years; however, an experience…read moreat the resort left me feeling utterly frustrated. The conditions here seem to deteriorate with each passing year. First, the resort's mobile app is extremely unreliable. The app often indicates that certain trails have just been groomed by snowcats, yet when I actually go to ski them, I discover that several runs clearly haven't seen a groomer in days. This dissemination of false information is not only misleading but also jeopardizes skier safety and severely detracts from the overall guest experience. Furthermore, last month, the Comstock lift experienced frequent operational failures,attributable to staff handling,which clearly demonstrates an urgent need for professional staff training. Second, the management here appears to be extremely lax. During the early morning hours a time when operational efficiency should be at its absolute peak,staff members were observed sitting around chatting in plain sight, completely neglecting their duties. This lackadaisical attitude projects an image of extreme unprofessionalism to the public. Worse still, a male employee working at the ski lifts displayed a rude and highly aggressive attitude. This abysmal level of customer service is absolutely unacceptable, particularly at a ski resort that is supposed to prioritize the "guest experience" above all else. In summary, this was a deeply disappointing experience. Management must take full responsibility for the current situation and immediately implement measures to effectively enhance staff training and supervision. I hope the next ski season brings with it a completely renewed experience.

Stayed here for three nights during the off season with some family. Because if the timing, the…read moreresort was very reasonably priced and quiet. If you're not into skiing and just want to enjoy some fall hiking and quiet hot tubs, I recommend booking in mid October. However, the gondola and most restaurants and shops are closed. We booked and three bed and three bath and really enjoyed the space. There is also a fully stocked kitchen, full size refrigerator and freezer, a washer and dryer, and plenty of common space. We could have stayed for a month and all been very comfortable. The only reason I'm giving four stars instead of five is that the service was somewhat lacking. This could have been due to the off season, but we had an odd experience where cleaning staff entered our room accidentally, realized it was not an empty room, and left. However, they left our door wide open. We were gone for the day, so we don't know how long everything was open and if anyone else entered the room. Despite the issue with our room, we would happily stay here again. The cost for what you get makes it very worthwhile.

- Bad communication when checking in not telling me about the presentation…read more- Things were broken in the room - (Related to booking, not the specific with this resort, BUT HVC overall), the call center played games with me and initially booked me for 3 nights for 1br 1bath. Called me A WEEK later telling me my booking did not go through and they only have 2brm 2bath and had to fork out another $500 or so only for 2 nights vs 3. - Lost confidence of HVC and decided not to buy their TS. Their CS needs allot of work in communications. Asked them to follow up on a few requests, but disappeared and NEVER called back. - Things were broken in the room. (electronics, etc..) If you have a trust issue with customer service with booking, how can you trust buying their timeshare and they don't do this again? It was absolute nightmare what I went through and screwed up my plans! DO NOT BUY HVC! THEY NEED TO WORK ON THEIR CUSTOMER SERVICE OR THEY WILL SCREW YOU!

The overall experience was great. The staff was so accommodating, especially Ms. Elle. Thank you…read morefor the wonderful visit.

The World According to Noelle Allergic Girl's Guide to Life…read more My husband and I stayed at the Ritz Carlton Destination Club at Lake Tahoe. This location is about 20 minutes away from downtown Truckee and 30 minutes from Lake Tahoe. There is a separate members entrance away from the main hotel. Upon arrival we met our valet Daniel. He took our bags and met us up at our room. Marcella provided excellent customer service upon check in and was very helpful, welcoming and informative. There are three choices for members to select- two bedrooms, three bedrooms and four bedrooms which all include a kitchen with Viking appliances (Fridge, Dishwasher, Microwave), a dining room, living room, washer and dryer, and each bedroom has their own desk area and master suite bath room with heated floors. Each of the bathrooms are stocked with Bvlgari soaps and shampoos. They also have a gym with state of the art equipment, bottled water in the fridge and headphones. If you are booked for spa appointments do note that the club residences are quite a hike and on the opposite end of the property in relation to the spa which is located in the hotel. If you have allergies (like I do) feel free to request a feather free room. The housekeeping staff was amazing- attentive without being intrusive. My husband and I enjoyed our stay at this Ritz Carlton Destination Property. There are two types of memberships for the Ritz Carlton properties: 1. Portfolio Membership 2. Home Club Membership Out of the two the Portfolio Membership provides greater travel ability to enjoy the different properties. The Home Club Membership is a good option for those who have a favorite place that they like to vacation to yearly. The beds didn't have a down alternative which made sleeping uncomfortable but I was assured they would be ordering a down alternative for those with down feather allergies. What would have made this a five star experience would have been the lack of rudeness my husband and I experienced from Nancy in the concierge office. This Ritz Carlton Destination Club is perfect for those who love to ski and be outdoors. This property is almost two years old and is just lovely.

When you walk in you are greeted by friendly and helpful staff. Throughout your stay they are…read morereadily available to meet your needs. The units are very spacious, clean and perfectly appointed. The building itself is the closest location to the NPOA recreation center as well as walking distance to the gondola. An added plus is they provide breakfast and happy hours. I would totally recommend the Northstar Club.

My parents own a share of Northstar club and I love it! every winter we come up about twice, and 2…read moreweeks in the summer. In the winter it's nice to come home from skiing and be right in the village. They also have happy hour during the winter 4-6, so that's nice to come to after a long day of skiing. They also have pasta feeds and BBQ'S during the week you can sign up for. I have been coming here since I was in Middle school.

The Ritz-Carlton, Lake Tahoe was an absolute delight from beginning to end. We were fortunate to…read morehave perfect weather, and the setting couldn't have been more beautiful...think towering pines, blue open skies and the spectacular mountain landscape. Our fifth-floor room was sharp and spacious. Bed and pillows were comfortable enough. We enjoyed the Club Lounge access (same floor!); it was an amazing amenity and absolutely worth it. One of the highlights was meeting onsite manager Gus completely by happenstance. He immediately elevated what was already a wonderful, customer-forward experience. It's not vacation unless I make a trip to the spa. And I am so grateful for my experience! I had a 100-minute massage with Joey, and my knots, adhesions, and trigger points were no match for her firm yet incredibly gentle hands. She took extra time and care with me, and I was especially touched by her compassion as we discussed some of my ongoing needs following breast cancer. After my massage, I had a 50-minute facial with Bree, and her hands were unbelievably therapeutic and relaxing. She listened carefully to my concerns and personalized the experience beautifully. The California Organic Facial using Eminence Organic Skin Care left my skin deeply hydrated, refreshed, and glowing. Five stars for the property, the setting, the service, and especially the people who made our stay so memorable. Gus, Joey, and Bree , thank you for making an already beautiful Tahoe experience truly exceptional. I would love to return!

I have been to many Ritz properties my Marriott, most of the time I am annoyed by the people they…read morestay there. #truth The Ritz Carlton In Truckee, has a staff that is homegrown local talent that I look for in every experience, whether chain or mom and pop, I spent several hours getting to k ow the staff because it brings me joy, and each time I did so with different staff, it seemed they all rallied together to understand my Authentic approach as a guest and patron. After 5 days, I felt like a friend to the staff. To feel the love to that level is not typical. We WILL be back, and I am confident the staff will continue to stay elite. 5 stars no doubt! Humbly, the Authentic Guy All tings are good cO

Our group of 7 had a great time with Dani last week. She was prepared with things like extra…read moregloves, water, layers and hand-warmers if anyone needed anything. She was super informative, friendly, gave solid tips before any strong turns or curves ahead, and let us know the best photo opps. Their snowmobiles are new, top-tier ski-doos. Highly recommend the private 2-hour tour! It's the perfect amount of time. I appreciate that they have gear available to rent on-site including bibs, jackets, gaiters, gloves, boots, etc.

Our go-to company to snowmobile with when we are in Lake Tahoe. Took my 75yr old Mother in Law, she…read morehad fun but the bumps did hurt her back in the evening but that's expected. Beautiful views and the guides are very patient and know how to direct the more experienced riders when touring with the less experienced. Check them out!

We stayed at the "one village place residences" from Saturday - Wednesday right after Thanksgiving…read more Super cute resort with quite a few things to do. We really enjoyed our stay here and definitely will be back. Some things I enjoyed specifically about our room: Each room has its only heating and cooling system so you can control each area. The master baths bathtub is like the biggest tub I've ever seen. I loved how many lights I could dim. Both couches were pull out couches which made 4 sleeping areas if needed. The private parking right next to our elevator. The gondola lifts access right inside our lobby. The washer and dryer. Little bit of everything to make our stay comfortable such as extra towels, laundry soap plenty of extra bedding and toilet paper. My personal complaints: The bedding and pillows at our room were pretty cheap quality. Blankets and sheets were super stiff and uncomfortable pillows super flat. Didn't sleep well or fall asleep well. The bath tub and shower didn't work in the spare room. On Saturday night (I assume weekends the machines running right outside our balcony ran super late and pretty early. Typically I like some white noise but I can see how that would be very disturbing to others.) The hot tub on our site is completely shut down. There was an obnoxious amount of little tables everywhere I just ended up trying to pile everything in an area to make walking room Lastly there isn't any really good coffee at the entire resort I tried every spot including the coffee that was provided in our room. Overall great experience. Beautiful buildings. Friendly staff everywhere.

The rooms are nice but there are ZERO services. Wrong address at reservations. Poor overall as…read morethere is no communication and no cleaning service unless you are here 5 days. The place is a ghost town as it's off season but Hyatt should still staff it if it's open for business. There is not even a front desk to get questions answered! I would find a place with at least some services. No stars of if I could

Awesome club to be in! The lodge is a centrally located to ski resorts and the culture of the club…read moreis amazing. Great place to stay during summer and winter season. Additionally the lodge is walking distance to the beach and is a perfect place to kayak/SUP. Apres Ski and Social club has events year round and is a great community to be a part of.

Apres ski club is both a ski club and a members only lodge. It's no frills, but a great option when…read moreon a low budget ski trip or summer Tahoe trip. Everyone that stays there is very friendly. I definitely recommend joining!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

Booked through VRBO but found out that the contact person for our unit was EAST WEST. Upon arrival…read morethe check-in process was easy. We parked in the passenger drop off zone and the office was a few steps away. The brochure they gave use was outdated as there is no pottery place in the village anymore. The underground garage was nice as it was snowing. You can find an updated map in the village at the ski lift pass office. The ice rink was closed during our end of March visit and if you want food from a restaurant make sure it's before 6pm as the only thing open late is pizza. The movie theatre was nice but they only have kid shows. The hot tub and pool were closed in our unit so we had to walk over the the second pool by the main entrance to use that. The steam room was not working for the men there but was working by our unit in the gym area. We were to check out by 11am but your key card works after that so we were able to go back and get something we forgot.

We recently returned from a 5 night stay at Iron Horse North. Our unit was clean and quiet, except…read morefor some construction noise on the Monday before we left. We had a two bedroom unit. Furnishings were all comfortable. Internet worked well. Kitchen was well appointed and we were able to cook several of our meals. The only downside was the resort was mostly closed up. There were three restaurants that were open during out stay, Petra, Rubicon Pizza and a Mexican place. The Mexican restaurant was good, but only open 11-4 on weekdays. One of the weekend days it was closed due to a plumbing issue. Rubicon was great, but the menu is a little limited aside from pizza. Petra just wasn't our type of place. There was a general market open until 6pm, and a froyo place. I'm not sure how much of the closures were due to Covid or just summer in general. This was the end of a week + trip for us, and I liked that I was able to do some of my laundry before heading home! We would definitely return!