Absolutely great service!!! I called in really early Sunday morning and they were very friendly. They work weekends which is a huge plus, since I didn't want to go without hot water for more than a day. Since my water heater was 11 years old, I decided to get it replaced instead of trying to repair it myself. It was the more expensive route but was a better route because they told me I could potentially be putting in tons of money to repair the water heater... & it still may not even work. They have really great plumbers and workers!! They listen to all your concerns and questions and do a great job! Thanks so much for everything! read more

These guys did a great job! Their quote was soooo much lower than the other guys I called. They got the job done with no hassles and were very professional. I would recommend them to anyone who needs a repair - they were honest and upfront! read more

I can't believe they got me in at 9pm on a Thursday night! My water heater quit working, and since I was on their way from their last appointment they had no problem seeing me before they were done for the day. I was lucky enough that they had the part on their truck needed to make the repair my water heater. I was out of hot water for only a few hours. It was some of the best service I've ever experienced. Thank you Ryan for helping me out so much and getting my hot water working again super quick! read more

All I have to say is wow! Brady did such an excellent job , I was very impressed with how professional this company is! When I needed my hot water heater replaced they answered my call the first time, the plumber called me personally, and they scheduled me out as soon as they could. They installed the water heater with care in a little over an hour. I'm very happy with the warranty options I was given. They also put a drip pan below my water heater to prevent any water damage which was a thoughtful touch. Having a daughter makes it difficult to go without hot water and they helped me out a ton! Thank you Brady! read more

As most of you know, finding a skilled plumber who's not only prompt in his service, but highly skilled AND affordable can be quite a challenge. Well, to ease this process for those in need and extend my gratitude to the team at 911 Water Heaters, I just wanted to share a quick review with you all! By the same token, I would just like to send out a big THANK YOU to Brady and his team at 911 Water Heaters for doing such a marvelous job inspecting & repairing my water heater at such an urgent time last weekend! Just an hour after my hot water heater went out last Saturday afternoon, Brady and his assistant arrived at my place, did a thorough examination of the issue at hand, explained what needed to be done and took care off it with the utmost skill! On that note, I would HIGHLY RECOMMEND 911 Water Heaters as the best plumbing company around! read more

I am so happy I chose this company. My water heater was leaking from the bottom and about to ruin my new carpet. They came out and fixed the leak before any major damage was caused. They had the cheapest quote in town too! Jason saved the day! He was professional yet personable--in and out in no time! Now I finally have to reliable go-to plumber. I will always request him in the future, Thanks Jason!!!! You rock!!! read more

Finding a good plumber is tough. But Josh was a great surprise for us. Our water heater was about 15 years old and we didn't really have a plan for replacing it. We called 911 Water Heaters and they did a great job. Fast service, good communication, and affordable pricing. I have nothing but good things to say about Josh. Give them a try and expect nothing less than the best. read more

They were AMAZING! I thought Josh, who was my plumber, did a great job. It seemed like a smaller type of business so it was really nice to work with them. I always love supporting the smaller businesses around town. Their prices are reasonable and they have great products. Josh and the guys who helped me on the phone were all professional and pleasant to do work with. If my water heater ever needs a repair again they definitely have a loyal customer here! read more

This company has a super easy appointment system. I was able to schedule a visit within 24 hours of my call to 911 Water Heaters for a non-emergency issue. I received a call almost exactly 30 minutes before the plumbers showed up to verify that someone would be home. The plumbers arrived at the start of the time window that we agreed to when I set up the appointment! The plumbers (there were two) were friendly, professional, informative and efficient. I was given good information about the state of my current hot water heater situation including a tutorial on how tankless water heaters work. However, I was not pressured into a replacement and I was not up-sold services beyond what was needed to make the repair. This is the place to call for all your water heater needs. read more

Few weeks ago I had to make an emergency appointment because I could not go very long without hot water. Thankfully they didn't charge me any extra even when it was after hours. The tech that came out was great, friendly, super knowledgeable and believe it or not he was on time and everything. He took his time and repaired my water heater and left my water heater looking better than ever! I HIGHLY recommend them for their great service. read more

Let me tell you! When you have kids, there's something important you need to have on a daily basis, and that is HOT WATER. Well, when my water heater stopped working, I really wasn't sure who to turn toor who to call. When I stumbled upon these guys and their great reviews , I knew they could help. They were nice and straightforward. No beating around the bush or anything. They said they would have to replace my water heater since it was sooo old. They did mention I could try and repair it BUT there's a good chance it would still wouldn't work. I decided to just get the new replacement and I'm really happy I did. I have a great warranty as well, as a great brand. They also back up their work! Like I said, they are just the best and I wouldn't recommend using anyone else except them! read more

My hot water heater gave out while I was taking a shower and getting ready for work. It felt like the ice bucket challenge all over again. I ended up spending my lunch break looking for a plumbing service that did water heater repairs over the weekend. I dialed 911 (water heaters) and spoke to Ryan, who was very nice over the phone. He even rearranged his schedule for the next day to accomodate me. I found him to be super friendly and professional. He didn't mind me asking him a lot of questions. I was impressed by his work ethic and his attention to detail. The cost to replace the old water heater was reasonable. I will certainly use him again for any future plumbing needs that might come up. Ryan is a true gentleman, and I highly recommend him. read more

The name fits the company perfect! I was really relieved when I called after my hot water heater had been leaking all over the floor that we were able to make a same day appointment to get a replacement hot water heater!  I really loved that their worker called about 20 minutes ahead of time to give us a heads up when he would be there exactly. Not only was he on time but he was very helpful when it came to moving furniture around to get the old tank out of the house. I also got a drip pan too so that I can avoid a mess when this tank goes out way later down he road.  He also asked if I had any questions or concerns but everything was great! Overall very happy! read more

These guys are awesome. Their plumber who came to repair my water heater was really friendly. He gave me an idea of what everything would cost over the phone and then before he started the work he gave me the final price just to make sure I was okay with it. I don't do too many reviews but I had to give them a shout out for the honest work. Water heater is working great again. read more

Really nice and genuine guys who work here.  They were always willing to go above and beyond what I had asked from them.  After calling a few plumbing places I just wasn't happy with anyone else.  After discussing the project I wanted to do I knew I wanted to use 911 Water Heaters.  I didn't need my project done right away but I assure you that they would've made it happen fast for me if I needed it.  They helped me decide which brand of tankless water heater would be best for me.  They always answered my questions with honesty.  They have great prices and it seems like they are willing to travel for their customers. They have a happy and also a new reliable customer.  My new water heater has been working great.  I would definitely looking into making the switch from a regular water heater over to a tankless because I couldn't be happier. read more

Great installation job done by them. They did awesome when it came to the piping work and the entire job itself. I have to give them 5 stars for their affordable prices and honesty. I'm really impressed with the way they carry themselves. I would recommend them to anyone for a new water heater. read more

I had never had to deal with a plumbing issue before, so I was reluctant to trust any of the companies I initially spoke with. I needed a recommendation. After asking around on social media I had a few people saying how great these guys were. They lived up to the positive reviews, and I also had a great experience with them. The plumber arrived on time, and with all the parts and tools he needed to complete the job. He never made me feel pressured to buy anything i didn't want or need. They are a respectable company and can be trusted. I would absolutely recommend them to anyone, and they will be the company I call should I have any problems with my hot water in the future. read more

I have to commend Jason on a job well done. He was timely and although not the cheapest, I feel like I received great service and value. Although I won't be needing his service anytime soon, I like to provide recommendation for excellent service. read more

A big shoutout to Brady!  He did an awesome job installing my electric water heater.  I was back and forth on hiring a handy man or someone from a professional setting like this.  At the end of the day I'm glad I decided to use the professionals.  Brady made sure everything lined up and look good with the water heater before he left.  He also double checked a plumbing problem I had been having with my leaking kitchen sink and he repaired that within minutes.  After I got the invoice I saw he never charged me for that.  Such a great guy.  You won't regret using these professional plumbers! read more

We just came back to our Austin home from California. On a Sunday at 7:Pm. Turned on the water to take a shower and guess what? No hot water. I looked up water heater services in my area. "Jason" at 911 Water Heater answered my call. He assured me that someone from their company would be able to help. Not just help but have my heater working that night. No other company even returned my call. 911 Water Heater were very companionate and came to the rescue. Reasonably priced considering the nature of the situation. I would recommend 911 Water Heater services to anyone who truly needs a high quality and professional 911 Heater service. read more

THE STAFF HERE GIVES AMAZING SERVICE! Which is a reason enough to call them in the first place. Their front desk girl (can't recall her name) helped me turn off my water when I noticed the leaking. When their plumber Ryan got here he started working on replacing my water heater right away. He didn't waste any time and was really efficient! It was also super comfortable having him in my home. He was polite and mostly kept to himself when he was working. He explained everything after finishing the work and gave me a breakdown of the pricing and let me know that the office will send out the receipt to me in just a few hours. I would definitely recommend them to anyone whose water heater stopped working. Thanks again! read more

I called this morning and they sent a plumber by mid-day. Jason evaluated the old water heater and recommended it be replaced. Apparently water leaking from the bottom isn't a good sign :/ He was able to get a replacement in less than an hour! He hauled away the old water heater, cleaned up the damp area, all as if the leaking never happened. I am very pleased with the new water heater, the work he did and his awesome attitude. I would definitely call them for any future plumbing needs! read more

Can I just say Ryan ROCKS?? Not only are the prices reasonable, but getting a new water heater was incredible easy, even easier than grocery shopping! Granted, it wasn't as cheap as my normal food bill, but it was still reasonable. I never once felt like I was being overcharged or taken advantage of. Thanks guys! read more

Simply the BEST company out there! i appreciate their help and Ryan was so sweet i couldn't thank him enough. I recommend this company to everyone! my quotes was pretty low which was amazing of course. my water heater was seriously disgusting and they past company said they couldn't do anything but this company helped me replaced it for such a good price and it didn't take that long. read more

I knew nothing about selecting a water heater; I only knew Rheem was considered one of the best.  Through my research I came across 911 Water Heaters and decided to ask questions.  First, I communicated with Ryan via email.  He gave me all the information I needed to make an informed decision.  Second, Travis called me and answered one more question, that's when I decided to go with 911 Water Heaters.  Third, around 2:30 I received a call from Luke and we ironed out the specifics -- we set a date for 9:00-9:30 the next morning.  Luke and Ryan arrived right on time; a little ahead as a matter of fact.  They were highly professional; very respectful young men.  They removed the old water heater and installed the new one in just under 2 hours.  They explained everything to me about my new water heater and they were on their way.  A pleasant good-bye ended the transaction.  I will have no problem calling on these guys again. They say they stand behind their parts and labor warranty; hopefully I won't need to use it, but just in case, I believe they will.  Thanks for everything guys!!!  You made a difficult task so easy. read more

Highly recommended.. having issues with water heater for some time, of course it goes out on a saturday. I called 911 water heaters late in the evening on saturday. On Sunday morning the plummer arrived and had us in hot water by early afternoon. Thank you soooo much. read more

These folks really helped me out when I was in a bind. They were able to give me a reasonable quote over the phone because I knew exactly what I needed. No surprise fees, you get exactly what you expect. The quote was several hundred dollars cheaper than another plumbing company I had spoken to. They got me on the schedule quickly and installed the new water heater without any attempt to up sell me. 10/10 read more

After a very long week, I was having trouble with my hot water heater. The shower would be lukewarm for a couple of moments before being outrageously cold. I googled the reasons this could be happening and was immediately terrified about how much it would potentially cost to fix. Enter 911 Water Heaters. I called Travis Thursday afternoon and he was available to come out the next day to take a look. Not only was that a faster timeline than any other service I looked at, minimizing the number of cold showers, he was available on Friday and accommodating of the time I needed! Travis was very kind and professional, super communicative and showed up on time. After checking out the hot water heater, he told me it was the pilot control valve AND told me how long it would take to fix and how much it would cost before he did anything. I was beyond happy to spend a fair price on a repair. My showers are now hot and my wallet is happy too. I'll definitely reach out to him again if I have future problems. read more

One of our hot water heaters was leaking and given the age of the other one (we have 2), we decided to get both replaced. The cost was exactly the same for each. There was no break on labor for getting both water heater replaced at the same time. I was hoping for a discount for getting two and that was a bit disappointing but understandable. None the less, I'm very happy with the quality of the work that was done and would not hesitate to use 911 for future water heater repairs. read more