I didn't actually hire We Plumb, but I just wanted to put a review here, because I appreciated Zach's customer service. I asked multiple companies for a quote and Zach was available same day. He initially didn't want to provide a quick quote without seeing everything in person, but I pleaded and he eventually gave me a range of estimates based on what he knew and they were all reasonable (relative to the Austin market) . It frustrates me as an impatient homeowner when I can't get immediate quotes, but I think the need for companies to see everything in person is probably a good sign. He doesn't want to just tell people what they want to hear to get in the door and then surprise them when the price changes because something about the project made it more difficult. He was then willing to answer my technical questions about potentially repairing my existing water heater and even some local parts stores I could look at for the components that weren't working for my existing water heater. We also talked about CoA rebates, heat pumps, and all the options for water heaters. Companies have a lot of incentive to gatekeep this kind of information and Zach was willing to just help me out as I formed a plan that took my current budget into account. I ended up replacing my own water heater, but I am a stubborn, frugal person. Zach's customer service, availability, and reasonable quotes are appreciated. If my financial situation improves, I'll probably be giving him a call next time I have plumbing needs. read more

Great experience with Zach and his team. They responded right away and got there within an hour and we fairly squared away what the problem was and got a solution quickly. Would definitely recommend these plumbers again-they know what they're doing. read more

Great communication on a Sunday when I found my water heater leaking. Fair price to replace a 40 gallon 40,000 btu gas heater. They came out Monday and replaced it quickly and efficiently. Will use We Plumb for any future plumbing projects. read more

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Working with Zach was phenomenal. Professional, on time, knowledgeable, and adaptable to the demands of the project. He replaced my water heater's anode rod in a very tight space and requiring a more specialized wrench than normal. I will definitely work with him again for any future plumbing needs. read more

Down to earth. Reasonable. And came out right away!! I was able to resolve my water leak thanks to Zach, the first time using him, despite being out of the country. read more

Can't say anything about the service however they did reach out to scold me when I canceled the afternoon appt because someone else came in the morning and fixed it right away. Don't know much about plumbing, but I do know to never treat a customer like that. Otherwise you get bad reviews! Update: I canceled several hours before the appointment time, not when you were at my house. read more

On time, professional, fast. Good price point too. They installed our gas stovetop because if I tried to DIY it I would have likely blown up the house... read more

I cannot say enough about We Plumb and the service they provide! Cleared an issue in our kitchen and pivoted to address a leak in our bathroom - great communicators and great service. read more

On a Sunday morning, we discovered our water heater leaking--these things always seem to happen on weekends! Zach promptly came out, assessed the situation, and provided us with various options. We decided to go ahead with a new water heater installation. By early the next morning, Zach's team arrived with the new unit and swiftly got it installed. I am extremely pleased with Zach and his team at We Plumb! I'll definitely turn to We Plumb for all my future plumbing needs. read more

Hired this company to do some work and they basically cheated me. He apparently sub contracted to another party and they did some shenanigans. Would never hire them again. It's very difficult finding honest professionals in Austin- read more

I like these guys! They were responsive, and showed up when they said they would show up. The owner is knowledgeable and nice and has a lot of knowledge related to plumbing and is communicative. I needed a tub installed for a remodeling project, along with some pipes moved over in the wall for the new vanity. I was annoyed when multiple plumbers could not provide a quote and perform the work within the same day, but We Plumb was able to quote and do the work in the same day, which is efficient. I trust the work is done right. read more

Quotes price was *double* of what another company charged for the same job: specifically, they wanted $350 to replace a bathroom sink drain pipe (P-Trap) - literally, a 10 minute job. I paid $170 for it, which is robbery in itself. But $350?! That's just predatory... read more

Very responsive courteous and professional company. They got me in right away. They have teams working on weekends, even Sundays and rate is fair. $250/hr billed by the half hour. read more

These guys came out after a long day working, arrived within 2 hrs, at 8pm, and did a 2 hour repair job outside in 24 degree temperatures. They didn't take short cuts and rush the work either. Not cheap, but the work wasn't "cheap" either. Highest recommendation. "Zack" will take care of you. (Photos below don't show the insulation they added before leaving the site.) read more

We Plumb - "Before" showing misfired piping and leaky T-joint that gushed gallons out as we arrived home tonight. - Plumbing Near Me

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Zach and his helper responded on a Sunday, scheduled me in for Monday afternoon, charged me a reasonable price to move the gas line for the dryer. when done it wasn't centered because of the elbows he put in the line but corrected it immediately to my satisfaction. He is a small business owner who is conscientious and values all the business he can get. Highly recommend. read more

Zach was great. We had a shower project that required removing the old tub, moving the the plumbing around and then replacing everything with a shower pan and new backing board with red guard. Zach provided a very good quote, and was extremely patient with us while we waited for our shower pan to arrive. Once we were ready to go the two man team he brought over was done in just two days. Great bunch! Would highly recommend. -M read more

We Plumb literally saved the day, the drywall, and the garage foundation! Couldn't be happier with their service, they went above and beyond to address my broken water shut off valve and gave me a great price. Will definitely work with them again. read more

Outstanding service and support!! Zach was patient, took time to explain every aspect of what was happening before giving a quote. Not to mention responsive late into the evening. We highly recommend this service for all of your plumbing needs. Thank you!!! read more

So here I am a year later, and guess what? Same thing! Zach and Tim are good communicators and do great work. With old houses, stuff happens, so I've had to call them out again. And, again, they were great and easy to work with. read more

Zach/ We Plumb was responsive, caring, and had a TX friendly/ honorable (honest) demeanor. I had a Scooby Doo-like mystery with my flash water heater; he seemed genuinely committed to solving the problem. Will definitely use him again; you should too. Reasonable priced and never got the sense he was more interested in running up the bill than actually fiuxing the issue. Very trustworthy, and helpful. He not only restored hot water to my home, he salvaged my sanity in the process. Thank you Zach/ your team read more

Great customer service. They came to my house for an estimate. Unfortunately, they weren't selected, but they have amazing customer service. read more

I highly recommend We Plumb. They came out within 30 minutes of my call for an urgent plumbing issue - on a holiday no less - and resolved it promptly. Answered all my questions, very helpful, friendly, professional. read more

Zac was very upfront and honest and helped me fix my problems within my budget. He also provided a military discount which was very helpful. He was always on time or early. His flat fee allowed me to maximize my military discount at Home Depot by purchasing the supplies and he installed them instead of up charging me for parts. He was very proficient and kept me in the loop of what he was doing. He is now working on my parent's old Austin home built in the 1940's and my parents (in their 80s) are very happy with him, his communication, and his prices. Zac is a native Austinite, so am I (4th generation). We got along well and I am SO glad he will stick around Austin so I can develop a long-standing relationship with him as I had with my last plumber who retired after 40 years. read more

I got both my tankless water heaters flushed at a very competitive price. They gave me an option to use vinegar or a commercial descaling solution which I thought was great. The plumber who came by took lots of great pictures and kept me informed on the whole process as well as the overall health of my unit. I would happily hire We Plumb again! read more

Zach was great. Super responsive and communicative. Very professional and friendly. I had a simple leak and he diagnosed it quickly and went to get the parts, came back and fixed the issue fast and high quality. It's great to see local people starting on their own as well! I would definitely recommend We Plumb! read more

Zach communicated promptly, came out the next day, and did the installation quickly. He is knowledgeable and professional, and all at a lower price point than anyone else I called. We will definitely keep We Plumb on our list of favorite providers. read more

Excellent service! I called around 7pm on a Thursday for a clogged shower drain / toilets not flushing. I talked to Zach, the owner -- he offered to have someone out that evening within an hour, but also suggested waiting until the following morning to save $50. They charge hourly, and the clog was fixed in 30 minutes so I only had to pay for half the hourly charge. The plumber who came to fix was very kind, courteous, and efficient! I have a larger plumbing issue that I know I have to fix from my house inspection -- I've already have one (seemingly very high) estimate for that job, so I'll definitely be working with We Plumb for another estimate and hopefully to work on that job, too. Would definitely recommend! read more

I've been searching for a reliable, reasonably priced plumber for quite some time and finally found one with We Plumb. They do great work for fair prices and don't nickel and dime you. I will be using them for all my plumbing needs going forward. read more

Zach with We Plumb answered our call at 9:30pm on July 3rd and was there within the hour to fix our bathtub valve that wouldn't close. We had to turn water off to the house and waiting for a plumber on the 4th of July would have ruined our plans. He was efficient and kind! Would recommend. read more

There was a sewer line obstruction in my rental house on a Saturday night. Zach responded immediately. He came by Sunday morning and resolved the issue. ln addition, he discovered an even more serious matter. He explained thoroughly with photos. The second job had difficult access and required a lot of digging. His crew was there bright and early Monday morning. The repair was made and the whole system tested. All the displaced dirt was filled in and leveled (even paver stones were replaced). I will always contact We Plumb in the future. I recommend them highly. read more