Marshall and the rest of the staff in the package room are amazing! I was helping someone order…read morethings when he thought he would be moving into an apartment, and then had a last minute change and didn't move it. But we still had packages that had already been ordered and/or delivered. Marshall and his team were very kind and patient to send photos of what arrived and then print labels and get things sent back out to Amazon/FedEx to return items for us. Their communication was impressive! So appreciative for all of their help!

FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

I've stayed at Rincon Green for the past year, and it's hands-down the best choice I made when…read moremoving to SF. This is one of the highest rated apartment properties in the area, and I can attest to all the amazing reviews here and on Google. When I initially scouted the property, I had the following key factors in mind: 1) Safety and security of the building, 2) proximity to work and attractions, and 3) reputation and responsiveness of the management company/staff. Rincon Green exceeded in all three. Rincon Green was the only property I researched that had a gated front entrance and park space, which is great for privacy and relaxation. This also naturally doubles as a deterrent for strangers and passerby's. The property is always well-managed, clean, and in running order. I've never once felt unsafe, lost a package, or run into any unpleasant surprises. Rincon Hill is located right next to a slew of company offices, the financial district, Chinatown, the Embarcadero, and much more. I lucked out with my office being a 15 minute walk away, and could easily run along the Embarcadero after work or on the weekends. While the Bay bridge is right outside my unit, I've never had any noise issues as the walls/windows are very well insulated. Last but certainly not least, Rincon Green has an outstanding management team. I worked with Alexandria (Allie) and Roy when signing my lease, and they were extremely patient answering all my questions, and making sure my moving experience was as smooth as possible. James at the front desk is just amazing and has on numerous occasions gone above and beyond to help me; I always look forward to stopping by to catch up. Now that I'm moving away from SF, I'll absolutely miss everything Rincon Green has to offer, and it's a bittersweet goodbye to the amazing people that work here.

Ive been living at Rincon Green for ~6 months…read more Quick shout out to the Leasing Manager I worked with over a few weeks to get into the right apartment (Cary Mayo). He was super friendly, transparent and candid through the entire process- even made move in day a little easier. Actually just saw a picture of the units on the yelp page and they look pretty representative. The gym is clean and not packed even during peak hours which is nice. Haven't had any issues with appliances or paying rent. One thing I'd like to figure out is if they take BILT credit card for rent payments but I think last I checked the leasing office said no.

We had an exceptional experience with Steven Shutler in a crazy market. His communication was…read moreexcellent, he followed up quickly, and helped us navigate securing a lease in a short period of time. He also answered many questions we had about add-ons so that we made the right decisions. Would recommend him, based on our experience, without hesitation.

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal

Out of all of the apartment buildings I've lived in, this one (hands down) tops them all…read more Deb, who manages the building, runs things like a tight ship. She is extremely responsive and communicative about everything, and jumps into problem solving mode when you let her know of a (rare) issue with your apartment. Under her extremely organized management and close supervision of the building, I feel extremely safe. What's more is that she's a ray of sunshine who personally vets everyone who lives here, so everyone is polite, clean, and responsible. I probably saw over 100 apartments when I was searching in SF, and when I toured the unit with Deb, immediately recognized that it was a gem. You get much more bang for your buck than other comps in Russian Hill and Cow Hollow. (For example, you can operate the well-maintained laundry machines with an app vs. coin operated). To boot, you're on a quiet street right above Polk (which has everything you'd ever need) and a literal two-minute walk from amazing restaurants like Elephant Sushi and Seven Hills. Let's just say I have no plans to move.

I have lived here for almost four years now and feel so fortunate to be able to call this place…read morehome. It's in a wonderful location that is close to bars, restaurants, and shops. While it is near a lot of activity, it is on a very quiet street (which I love). The building has an old San Francisco feel but the apartments have up to date renovations. The building is safe and very clean (cleaned every Thursday!). We also have the most wonderful building manager who is attentive and caring. I would highly recommend this apartment building to anyone. It is an absolute dream to live here!

Hadia emailed me back few days later apologizing for the mishap in the systems not showing she was…read moresick that day. Later I toured with Kaylee who was so helpful in picking a grear unit for my needs and in all email as well as text communications. I moved in few days ago and the entire process has been seamless and having a 24 hour concierge at the lobby has proven to be so helpful!

Moved in last December 2024. Since then the hot water was off for a day and recently the elevators…read morewere out of service for nearly an hour and I'm on the 34th floor! The next day there was no water for over 3 hours and when it was restored the water was contaminated and not drinkable for over an hour and there was no hot water when I went to bed at 11pm. The apartment is very noisy on the 34th floor since the windows are not sound proof. Sirens, car horns, motorcycles, street cleaning and trash pick up are many of the sounds bombarding the unit 24 hours a day. Super disappointed the a new "luxury" building was not built better to insulate against street noise. And several other neighbors I've talked to shared the same noise complaint. I would not recommend this apartment building.

I really enjoyed living at The Oak. The building is great--modern, clean, and well taken care of…read more Management and the staff are super friendly and always quick to help if you need anything, which made a huge difference. The location is hard to beat. Hayes Valley is just a short walk away for restaurants, shops, and coffee, and with MUNI right there you can get pretty much anywhere in the city without hassle. The apartments themselves are bright and comfortable with higher-end finishings. Overall, The Oak is a great place to live in San Francisco--I'd definitely recommend it.

I have had an incredible experience at the oak so far. I moved to San Francisco a few weeks ago by…read moremyself. I recently was moving a shelf upstairs and the property manager Ryan noticed and helped me carry the shelf upstairs. The property managers Ryan and Jeff make an effort to get to know all the tenants and are always willing to help. They also recently installed this cute coffee bar!

We lived at Venue for 7 years and moved because we wanted more space. The building is secure, never…read morehad any issues with stolen packages like in other buildings in Mission Bay. The trash, compost, and recycling chutes on each floor are really convenient. There's no extra fee for storing bikes in the secure bicycle room. The two elevators in the same location minimizes wait time. The team is incredible, responsive, and friendly - Evelyn, the manager and Armando, the maintenance supervisor are quick to address any requests we've had. Shirley Rada, building caretaker kept the building immaculate. If your apartment faces the courtyard, you'll hear "laughing man" ;)

The staff are incredibly lovely and it makes such a difference…read more The maintenance team Armando and Anibal are a joy to see around. They are friendly and down to earth, actually caring about solving your problem and not just checking a ticket off. They go above and beyond when you would want even if it's optional, and are super fast. It makes a big difference to have quality folks who are knowledgeable and care. The front desk is great too, Izabel and Evelyn are always super welcoming and helpful. Venue is night and day compared with the other buildings in mission bay we've lived in. The staff make the place feel welcoming, it's quiet here, and it feels way more at home.

I have been living here for over 8 years and I can't say enough about the location and staff here…read more The location is conveniently located- 3 grocery stores, target, shopping mall, movie theater, and 2 colleges. Tons of natural beauty right outside your door with the lake, walking distance to the beach, fort funston, and very close to SF zoo. Front facing apartments have beautiful views of the lake and the city and others have a view of the Olympic golf course. The staff here is very accommodating and ultimately want your residency here to be pleasant & enjoyable. Sometimes there are conflicting tenant requests but the team always aims to be fair to all parties. The amenities are great and include a swimming pool, tennis court, half basketball court, clubhouse, small park, fitness room with sauna & steam room. Definitely no apartments in the area provide these. Also, prior to COVID they provided tennis lessons and a circuit class weekly. On top of all this, the apartments have rent control so if you stay over a year your rent is not going to raise significantly. So many upsides to leasing here! It's been great!!

Trash such as food containers, cups, and candy wrappers are regularly left in the hallways and…read moreelevators for days before being cleaned up. Trash is also frequently left in the parking garage. The hallway floors are white and are usually visibly dirty. The trash chute door is broken more often than not. When it is broken, the area around the elevators smells like garbage, and the open chute creates an avenue for insects and rodents to travel through the building. The laundry facilities are another ongoing problem. Washing machines are often broken, and many of the dryers do not heat properly. We end up wasting both time and money trying to find machines that actually work. Management is currently having asbestos-removal work performed in the building. Since that work began, I have noticed a strange smell in the elevators and hallways. I have also experienced an uncomfortable sensation on my skin similar to what I have felt after being around insulation. I cannot say what is causing either of these things, but the timing is concerning. Living here has become frustrating. These problems keep happening, and too often it feels like residents are simply expected to put up with them.

I have live here 1 year and have extended my lease further because I find this being a bery good…read morecommunity to live in. The staff is very responsive and focused on providing solutions quickly. Everything from admin topics to maintenance are dealt with promptly and keeping you as a resident informed. I enjoy not only the location and how close it is to downtown or to exiting the city but also the sense of safety and closeness that it provides compared to larger apartment complexes.

**Our 8 years at Windsor Mission Bay have been five stars!**…read more First, the team--Justin and Sam--are exceptional. Justin, the Property Manager, is consistently proactive and communicative, always working to keep the complex clean, safe, and respectful. Maintenance requests are handled quickly and professionally, thanks to Sam's responsiveness and skill. The staff *truly* care about residents' quality of life, and it shows. Our unit is bright, modern, and highly functional. We get tons of natural light and a beautiful view of trees, and day-to-day living is comfortable year-round thanks to solid construction, sound-sealed windows, and high-quality appliances. A standout feature is the abundant closet and storage space, which has made organizing and settling in easy--especially over the long term. The location truly can't be beat. We're within walking distance of excellent food, public transit, and green spaces, with quick access to both I-280 and downtown. It's the best of both worlds--urban convenience with a calm, neighborhood feel.

We had a great experience at Channel Mission Bay. The location is also hard to beat, with Gus's,…read morethe ballpark, the waterfront, and Chase Center all just a short walk away. We'd definitely recommend it! The clubhouse is also beautiful and perfect for special events or hangouts. Daniel was fantastic to work with and made communication very smooth, which we really appreciated.

I lived at Channel Mission Bay for 2 1/2 years - and frankly I would find it hard to find much…read morepositive to say about the community. UDR is a shamelessly greedy landlord - who nickle and dime you at every turn. The rent increases are shocking. For the first renewal I was able to negotiate it back because their own listings for the same unit on the same floor were exactly what we were already paying - and it took them two months to come to an agreement - none of which plays out with the team on property, rather with a faceless entity in Colorado. The second renewal - yet again at about 15% - was the last straw for us. Be careful of UDR, having been purchased by Private Equity just prior to our move in, the message is clear. You are a bank account to plunder - and they will not be providing anything more in service or benefits. They require you to use their internet provider at $70 per month - which was down enough that no one should rely on that and we didn't and maintained our separate fiber wi-fi as we worked at home. The shared utilities increased month-over-month - so no matter what they estimate, know you're going to be paying more. The amenities are not maintained - everything is in a state of dilapidation. And all my friends who came to visit said the same thing - while the unit was nice because we made it nice - the hallways felt sterile and gave insane asylym vibe, and on a busy night is does feel like a dorm with echoing noise. None of that should be accepted for the rates they are asking. Look out for their "offerings" - from their bi-weekly rent payment program, their deposit insurance, and their push to have you rent out your unit on AirBnB - all designed to take a fee on top of what you already pay - none of that is really to your benefit. And considering their push with AirBnB - this makes the community less secure with strangers coming in and out. Pay attention to their terms - 2 months notice to vacate is absurd - and designed to make it hard for you to leave as most other communities have a one month standard, so you can't really know what is available elsewhere when your lease is up, or you have to break your lease and they take all that money in penalty. It's calculated and predatory. I'd also warn that the building is not fire-safe. Wedges have been used to keep elevator fire doors open that are broken - and in a case of fire that's the way fire spreads from floor to floor. Regarding move out, they will attempt to keep all of your deposit. My husband is OCD, and cleaned our unit multiple times a day - and our unit was spotless on departure. Normal wear and tear is at landlord's cost per statute - but UDR is intent on paying nothing out of their pocket to turn units. We overlapped our leases to ensure we had 10 days to deep clean and paint the unit back to original state. They still charged $300 to clean an already clean unit. As you have to communicate with a faceless email address they make it difficult to get answers - and they make the communication adversarial as soon as you leave. Ultimately, the team onsite is often gone, they expect you to text for all communication - and don't have any sense of responsibility for the building or its residents. It's just not a building where you should expect service of any kind. If you have a choice - give your money to someone else.