My first experience at CarMax and it went well. They have real nice incentives like being able to…read moretest drive the car you're interested and another is being able to return the car you bought within 10days of purchase if you change your mind. Only downside is you can't negotiate pricing as you would at a dealership, but for all it offers plus cutting down on wasting time CarMax is the way to go. Also different locations seem to operate differently as I did not enjoy my experience at the Buford location. We also went to Gainesville which was a smooth and nice experience however I had the best experience at Norcross. After looking at several cars I chose the fully loaded 2024 Kia Sportage and I love my car! If you want a straight forward seamless experience. I would recommend CarMax.

I have always disliked the car buying experience but CarMax made it bearable…read more I reserved my car online before I got there. They let me test drive the car by myself for 20 minutes. They gave me the Auto Check report so I know there were no accidents. They also walked me through the different warranties. It took a while for me to get the loan from my credit union but that was not the fault of CarMax. Finalizing the paperwork took longer than expected but only 15 minutes longer. I really enjoyed the no hassle no surprise fees experience.

I've been in the car market for five years, looking at this exact car and it could not have…read morehappened without the help of Shahar. Brandon was the person who helped me test drive the car but the man behind the magic is Shahar both make a great duo. The process took almost a week because I was giving Shahar a rough time but in the end, he was still patient with me from day one after test driving he knew this was going to be my car. Not a moment did I doubt him and I'm so glad I went with this decision. Now he'll have a customer for life. Thank you soo much to Brandon and Shahar for making it all happen.!!!!

I had a great experience with Shahar and Brandan. They were very accommodating in allowing me to…read moretest drive the car multiple times and take it to a local mechanic, and provided a free replacement mirror for one that was a little damaged. Great purchasing experience from these guys, trustworthy and helpful!

They sold me a messed up car with cocaine residue in the seat and bullet casings in the trunk…read more theyre likely scamming because I missed a payment but then made up for it and out of nowhere my car was gone.

Very nice place to do business with. Friendly staff. Easy to get approved with low down payments…read moreand weekly payments.

We made you aware of multiple issues, the faulty key that didn't open the doors, the battery that…read morewas almost dead and you had the vehicle running when I got there to look at the vehicle so I couldn't test the battery. Then the vehicle overheating the very 1st day we owned it causing us to be broke down on the side of the road for over 3 hours. We asked for a partial reimbursement for what we had to pay out of pocket within 24 hours of owning this van, $600. We asked the owner of the company to make it right by reimbursement of the very first day of issues and he refused. We told the owner we would agree to keep the vehicle if he made this right but he only chose to offer $250. He then states he would offer $250 again and when confronted he never offered the first $250 he retracted his statement and said no that is $135 for the key and another $115 for the troubles we dealt with tonight. But a key cost $220, a battery cost $260.00 and our portion of the tow was $225 also if we put in the shop our deductible is $100.00 totaling $805....we were asking for $600 and still accepting loss. But the owner refused. A family on the side of the road at night in unsafe conditions after paying $11,882.00 in cash. We are willing to work with the warranty, that is why we purchased a warranty. The issue is, you knew there were issues and you didn't address them before placing the vehicle on your lot such as the battery and the key. The owner stated he paid $200 dollars to a locksmith and the key was not made correctly. He can confront that locksmith for a reimbursement. We are still willing to keep the vehicle I'd the owner will pay us for our troubles, if the owner continues to refuse will take further action and expect a full refund for this vehicle that we've had for one day and driven less than 200 miles. Please, have the owner reach out tonight or tomorrow if he is willing to make this right. We are still willing to accept the $600 and we will keep the vehicle and get mech issues addressed with the warranty.

I tried to deal with this dealership on a Chevy Colorado. The price was already over the Kelly blue…read morebook value. When I asked for an out the door price I was quoted $600 more than the VAT/tag fee estimate. It took forever for someone to respond and they will not answer the phone. They only work through txt. Unprofessional and a rip off avoid and buy from an honest dealer.

I was recommended to CarMax for selling my 2017 Kia. Fred & Drew at the Chamblee GA location were…read morefriendly, professional and explained every step of the process of selling my vehicle to them. The price offered was more than reasonable and, though I had 7 days to think over the offer, I chose to accept it same day. Within 30 minutes from the time I entered the store, I was out, check in hand. Definitely recommend CarMax for no-hassle car selling and extremely reasonable offers.

We recently sold my much-loved 2012 Prius to this place. What a simple, amazing way to sell a used…read morecar! Easy, online processing, fast scheduling, quick in and out at the store a couple of days later with a check. And they are less than a mile from marta so you can easily get home.

So I get it they are a used dealership. Someone else in the reviews describes it perfectly. Lots of…read morecars, friendly staff, clean cars. But they know the tires on the cars ain't sh- and we'll just add in a tired package to your loan to fix it. I went with their bank choice Westlake which was so bad in rates and obviously refinanced asap. They where good about asking me if I paid and hyping up the capabilities of the car but then the car couldn't do half the stuff they listed and if you can ask me about pay answer other things wrong with the car. Like why the brakes needed flushing since March but I bought it in August. Didn't notice the warning cause they probably reset it over and over again so I got the warning after I already drove off the lot. I'm making the best of the car but the price compared to what it is was not fair and completely inflated. For that I cannot recommend this place and would not. Where I thought I was saving getting a used car I couldn't have spent the same and got it new. Just a no go. Oh and they added on gap coverage without asking as well. So thankfully once I refinanced I was refunded the extra packages but not a return or suggest feeling for this business.

I purchased a 2022 Honda Pilot (VIN 5FNYF6H29NB076481) from this dealership expecting a safe,…read morereliable vehicle. Unfortunately, my experience turned into the worst car-buying experience I've ever had. After taking delivery, I discovered numerous issues that were never disclosed before the sale. The vehicle had evidence of improper repairs, frame damage, rust, water intrusion, loose exterior trim that was falling off, and other mechanical and cosmetic problems that should have been identified before being offered for sale. It became clear that this was not the quality of vehicle that had been represented. When I contacted the dealership, getting assistance was frustrating. I experienced poor communication throughout the process, including sales representatives hanging up on me instead of addressing my concerns. Eventually, the dealership agreed to buy the vehicle back. However, I was disappointed to learn that the same vehicle is apparently being offered for sale again! The amount of time, stress, and inconvenience caused by selling a vehicle with undisclosed defects, and the difficulty I encountered trying to resolve the situation, means I cannot recommend doing business here.

I was very skeptical about purchasing a vehicle (Tesla) from across the country without physically…read moreseeing the vehicle until I came across IQAutos. IQAutos posts very clear photos of their inventory for clear transparency of what you are buying, especially for their huge Tesla inventory. They know what photos to display in their listings so you don't have to ask too many questions (Car computer version/actual current range). They make it extremely simple and easy to purchase a vehicle compared to the normal dealerships that play haggling games with you trying to squeeze every possible dollar out of you. They have many years of experience and it definitely shows with how they adapted to today's average consumer. Shout out to Tony who was very responsive and knowledgeable of Tesla's throughout the entire transaction. If I ever purchase another Tesla, it will likely be from them. The entire experience was great! Highly recommend!

Matt and IQAutos were outstanding to work with. So honest and transparent, I really had to ask…read moremyself several times if I was being punk'd. Great selection, best prices you will find anywhere. Cars well taken care of. Highly responsive and A+ communication at all times. Totally seamless process!

I went back to this place and I guess it's under new management. I wasn't happy at all with the…read moreservice. My car wasn't clean at all. I requested a full service. My tires were still dirty as well as the inside. I asked ine of the ladies to clea something on the inside and she gave me a major attitude. Maybe it was a language barrier but still you should do your job and do it well. Prices have increased as well.

Came for a car was early this morning and got the fully service. I expected them to be pack due to…read morethe fact it's the weekend and still pollen season but that was not the case i was in and out. The car wash i got based on the size of my car cost $35 bucks for full service an basics was and clean inside . You have to pay for a car wash in order to have the option for someone to vacuum and clean inside the car. $35 not worth the price cause the car still be kinda dirty after going thru the machine and then you have to add on anything extra you need like shine , buff , or interior. They have a waiting area inside an outside, well it use to be one outside under the picnic tables but now they build a area with chairs where you can sit . One thing i don't like about this place is if you want them to clean inside the car it's always two people who come to clean inside but then that means two different tips need to be left .