I am extremely pleased with the customer service and work I've received. They are very timely and…read moreefficient. I love the friendly hospitality and honesty about your vehicle. I have brought my 2009 Pt cruiser to be looked at and now my 2006 Dodge Caravan. I highly recommend. Julie is awesome and so is Brandon. They have a loyal customer in me. Thank You, Northeast Auto, Tonya

Oil Change + 4 Tire Rotation Subaru Crosstrek: Quoted by Brandon @ $99.95 on Friday 6/27. Made…read morean appointment for 7:30 am Monday 6/29. Picked up car several hours later, work completed. Cost at checkout $123.95. I will never return.

Have been used this location for several years. Staff is pleasant and don't treat women as targets…read morefor $. Unfortunately, that attitude still exists on our society. Pricing is fair. Always answer questions honestly (I do my homework!) 1 suggestion: Check e-mails first thing in the AM since the website allows scheduled appointments. 2x I've called to check status in the early afternoon and they weren't aware my vehicle was there. I leave instructions to access the vehicle / key when I schedule in advance.

I would give this place 0 stars if I could. My husband took…read moreour 2017 Ford Fusion to Xpress Pro Tire & Auto on July 1 after the check engine light came on. We had already had the code read at AutoZone, which pointed to the canister purge valve. The experience got off to a bad start because, despite me speaking with Paul the Monday before, the shop didn't even know he had an appointment. They performed their own diagnostic, and the mechanic took the car on a 20-minute test drive. With today's gas prices, that wasn't ideal, but we accepted it because we just wanted the car fixed. Unfortunately, it wasn't. Just two days later, the check engine light came back on. I called and scheduled another appointment for July 8 at 10:30 a.m. When I arrived, Tyler told me they couldn't guarantee the car would be finished that day. Since this is the only vehicle my husband and I have, I had no choice but to postpone the appointment until July 14 at 2:00 p.m. My husband took the car in on the 14th. After another diagnostic, they claimed the problem was again the canister purge valve, along with a fuel tank filler neck, quoting $1,259.99 for that repair on top of the canister purge valve. What doesn't make sense is that this issue supposedly didn't appear on the original diagnostic on July 1st. We were then told they needed to speak with the district manager, Anthony, because there were no notes in the system from our July 1 visit. We were told Anthony would call me to discuss how they planned to resolve the issue. He never did. I've called on Tuesday, Wednesday, and Thursday, and each time I've been told they're "working on it." Meanwhile, we've been left without answers, and the problem remains unresolved. At this point, I have completely lost confidence in Xpress Pro Tire & Auto. I paid to have my vehicle repaired, but the original issue returned almost immediately, and now I'm being presented with an expensive additional repair that wasn't identified the first time. On top of that, the lack of communication and failure to follow through on promised callbacks has been extremely frustrating. At this point, I will only accept a full refund. If this matter is not resolved promptly, I will be filing complaints with the appropriate consumer agencies and contacting local news stations to bring attention to my experience.

They exceeded my hopes. The way they handled our situation…read morewas very thorough and patient and honest. I paid much lower than I expected for something they could've easily justified charging more for. I didn't think I'd move from our other mechanic, however these guys have proven their integrity and seem to care to handle their customers honestly.

I have a 16-year-old Acura MDX with 230,000 miles. The engine light started flashing and then ran…read morerough, losing power. This happened about 18 months ago. Then, the dealer was covered up with "open recalls" (Acura recalls that many cars?) and kept my car for 3 weeks. It cost me about $3k to have two coils and spark plugs replaced. This time the dealer told me he was "covered up with open recalls." Wow. Still covered up with open recalls, huh? Doesn't speak well of Acura. Anyway, Costco's website referred me to Castleton Auto Repair. They took my car in the same morning I called and it was ready, good to go, the very next morning. One coil and spark plus replaced and new front brakes installed for $800. Wow. They're incredibly friendly and forthright. No upsale. The mechanic, Kyle, said he drove my car and found nothing else wrong. This place is now my go-to for auto service for my MDX and for my family's Subaru.

Came in for a tire leak, was greeted very nicely and explained my situation to them. They handled…read morethe repair and gave me what the cause was. Would highly recommend.

I walked in to get tires as my back driver's side one had blown out on way home from Christmas in…read moreOhio. So I was driving on my doughnut spare. They fit me in to their schedule, got me a good price on a nicely ranked tire, and got me in & out during a hectic day. Plus walkable distance from a couple of restaurants and the Castleton Square Mall, where I needed to take some presents back anyway. Worked out all the way around!

So with my luck, my car battery died, and decided to have it towed to the nearest place I could…read morefind, love Indy but you need a car to function if you don't live downtown. They were quick and friendly, and even sent me an electronic way to pay and allowed me to pick up after hours which was great! Glad to know they are there if I ever need them again!

My Prius had the message, "check hybrid system" so I immediately went to Professional Automotive…read moreand asked Brandon. He came out to the car and told me the possible things that could be wrong and how much it would cost, and advised me what to do with my Prius. He also said to go to Toyota and ask them. When I went to Toyota, they wanted $200 to run diagnostics! I cannot say enough good things about Professional Automotive! they are honest and always helpful.

I've trusted this repair shop for at least a decade. Yesterday I took a car there purchased "as is"…read morewith an incomplete maintenance history. The dealership outlined repairs costing several thousands of dollars. After paying for an inspection ($10 to $22-ish depending on whether you're a Firestone credit card holder) to determine the car's immediate issues vs. longer term repairs, it was hundreds not thousands. After the inspection I was emailed their findings with an itemized cost estimate. There are additional discounts and special pricing for Firestone credit card holders. Over the years, I've found those deals helpful for tires. My review is specific to this Firestone location. Locally, this the only Firestone I have experienced. I've visited other locations out of town and had good experiences because they can look at my car's repair history. That's another benefit.

I honestly don't trust my vehicles anywhere else (we've tried quite a few of the shops around…read moreCastleton). Myk is always great to work with, and we've actually established a great relationship (I've got my own nickname and everything). Myk has never tried to upsell me on nonsense repairs for my kids beater cars (even though that's their job, to sell stuff), just getting them fixed and running. I'm sure everyone has a bad experience with someone they do business with, but we trust that if something happens after the fact, they will take care of it and make things right. Trust is a huge thing, and Myk at Firestone has my family's.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

This is the only place I will take my cars to get worked on. The guys that work here just love…read morecars and will give you a thorough explanation on what's wrong in addition to a very reasonable price. I've been going to them for probably 7-8 years now and have never been let down. It may take a couple of days to get in with them, but it is well worth the wait.

Trust is #1 when dealing with an automotive shop. I trust…read morethese guys completely. They will give the real diagnosis and will not overcharge. That's been our experience since 2018 when a neighbor mentioned them as guys you can trust. Their work has been great too. We've never had an issue with work done and they are very patient and explain what needs to be explained. We've had various issues handled from basic to complex. Highly recommend this business if you want to have peace of mind that you're getting the real answers for your job.