I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

Condescending, rude,unprofessional. No call back,why should any customer chase anyone for…read moreservice....wouldn't recommend please stay away

This company, if still in business, blows! They hodgepodge to fix situation for a temporary fix…read more Their customer service completely sucks! If all is well they are great but once a problem arises, good luck!

Purchased an in ground salt water pool this summer from Lifestyle Concepts in Algonquin. We have…read morebeen very impressed with the professionalism and quality of work from all of the members of the Lifestyle team, as well as all the subcontractors they recommended. Chuck and his son Scott( the chemical and equipment specialist) are extremely knowledgeable and helpful. Any calls are always answers quickly. I would definitely recommend a salt water pool; we barely had to add any chemicals and it was extremely easy for me to maintain. It was also easier on our skin and eyes. If you have an existing pool and just need help, Scott is amazing. He is very patient in walking you through the right way to maintain/open/close your pool. Karen

I had a pool built by Anchor pool and spa in 1996. For several years we also had weekly…read moremaintenance provided by Anchor. Then suddenly with no reason or warning they no longer came to our area. Now the pool built by Them has developed a leak. I called them for a repair estimate since they built the pool. Their answer was the same they no longer come to this area. Every pool repair company I have called will only service and inground pool if they built it. Now i have a whole in the ground that leaks and cannot be used because the manufacturer will not stand behind their product. Don't due business with Anchor you may never know when they will abandon you as well.

April 2022 Update: Going on the fourth year of our miserable…read moreexperience with our pool. We just paid for our pool to be opened by Anchor and the situation with the wrinkles in our liner have gotten worse. We have not heard anything since last year of which they dug a hole in our yard to "see" if they could find the issue and have not found anything. It is a continual process of us following up with them to get a status. We have never once gotten a response from them without us first reaching out to see where things stand. Their billing department is the only form of communication which seems timely and informative. If anyone is looking to use their company and wants a full account of our experience than please feel free to reach out me personally. *** Update in long going saga with our pool. Let me first say Larry (the owner) is a nice guy with I believe good intentions. The staff do what looks like a good job maintaining water clarity and chemical balancing. My 1 star review has everything to do with the actual construction and installation of our pool itself. We had our pool installed in 2017. By 2018 we had a liner issue where wrinkles started to show along the side and bottom. When we brought this up we were told the issue was our fault and caused by ph balance related issues. We did not believe this to be the case and after research online it sounded more like water related issues getting behind the liner itself. We did not know better and said ok. They replaced the liner which we incurred an expense to do. After the new liner was installed we paid for the highest level weekly/monthly service to maintain all of the equipment and chemical balancing. This was solely maintained by Anchor and their staff. They open the pool, maintain the water the entire season, maintain all of the equipment and then close the pool. The following year we noticed wrinkles again. After investigation they now claim the water table in the ground is the issue. Amazing the tune changed after we paid for a full year of full service from the? They ended up ripping up our back yard to install additional drainage and smoothed out the wrinkles the best they could. We had to repair the yard when they were done at our own expense. The wrinkles came back yet again and are now present all over the side of the liner. After nearly one full year of back and forth we still do not have a solution. We still have a liner with wrinkles. We are still paying for all of their services. (pictures attached of what wrinkles look like) I have no doubt something was not constructed properly during the install of the pool and as such we have taken the burden of dealing with it. This has been a problem for almost 3 years. Although we do like Larry and the staff we cannot recommend their service to anyone. Although we have no experience with other pool companies we would recommend to look elsewhere for a better solution.

No stars if possible. We used this company to open and close our pool for years. We had some…read morecomplications over the years but none that make us want to write this review. The people that come out are great. But Laura is the worst. Don't get on her bad side as she can get very rude with a don't care attitude. She literally told me, go ahead right your review we don't need more customers; we have enough loyal ones to get by. Wow! 5.7.25 update: I asked ABC since we paid in full can you at least come back to complete the pool opening. Yesterday they blame the customer for turning on the pump after they claims to have they did not complete the opening: Laura blamed the customer for turning on the pump after her (new) guys left with no update, so like every year we assumed it was completed. Today she is saying it the opening was complete. And threaten to let her partners know not to service us. Petty. ABC just didn't want to own up to damaging our system.

Guys that do the work are excellent! Unfortunately, they have an office administrator, Laura, that…read moreonly communicates (screens) by text and decides what's important to respond to and what isn't. Repeatedly had to text to ask when guys will show up on day of service (that goes unresponsive). But always quick to communicate for payment. Buyer beware!

We worked with Delta Floors to remove carpet and install hardwood on our second floor. Renat and…read moreteam exceeded expectations from start to finish. At the initial consultation, he was very open about our options and expertly discussed the pros and cons of each. During the construction phase, Ranat and team were prompt each day and professional throughout. They were easy to communicate with and did what needed to be done with minimal intrusion. The finished hardwood floor was immaculate and we are extremely happy with the result. Would work with Delta again and recommend to anyone looking for flooring options.

Delta Floors did a great job repairing and replacing the floors. Delta was able to pull up and take…read moreaway my old floor, properly level the subfloor and lay down new flooring on the entire main floor of my house. I looks and feels great. I would recommend Delta to anyone.

We had our entire first floor repaired and refinished by Guardian Flooring. The price tag for the…read morejob was competitive within the current market. The work done on the floors was exceptional. Our red oak floors are beautiful again. Brian stayed in touch day by day with updates as the work progressed and he was very responsive when we reached out. He did a fabulous job creating a wood stain color to fit our specifications. Overall, our experience with Guardian Flooring was a good one. I would recommend them to anyone.

Brian and Guardian flooring recently completed my upstairs with a sanded/finished hardwood and…read morebasement in LVP. I was very satisfied the whole way through the process (actually had a couple of less than satisfactory experiences trying to get it quoted with other contractors prior), as Brian responded quickly to our quote request and as I've told other people, he did what he said, when he said he would, for the price he said he'd do it for. He was very flexible with our schedule (we trusted him with a key to our place as well and the metaphorical lunch money was still on the counter . I, and especially my wife were highly satisfied with the end product and we recommend Guardian to anyone looking to replace or refinish floors.

They just redo our hardwood floor due to ice dam damage, great job! Highly recommended…read more Few weeks after they refinished hardwood floor for us, we called Bob to see if he can fix the squawking sound of floor. Bob send two people to fix it for us for free. What a great customer service. Thanks Bob

I found Roberts Flooring Service when they were working on a new home. I had a partial wood, which…read morewas less than 5 years old, that was damaged by water. Adam and the team were on time each time they were there to work on the installation. I found the quality of the work great and the pricing to be reasonable.

Nick and Juan were fantastic to work with. I had a relatively unique flooring request and they were…read morevery willing to work with me to understand what was needed and make sure we were on the same page across the scope of work! Communication was flexible and great. Will definitely work with them again.

The installation of carpeting on my basement stairs was just completed. From the installers to the…read morecustomer service... I can't say enough. They did a GREAT job and I would recommend NPN to all. A special thank you to Nick and Natalia. Great service.