They put us off on delivery our tub for 5 months and kept saying they were really busy. When they finally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU! read more

back in June, I was talking to Anna to buy a refurbished hot tub with warranty, I picked delivery date with Jim... delivery date kept getting pushed further and further and multiple no return phone calls. Kept being told my hot tub wasn't ready to go. I asked to get a different one that was supposed to be ready to go and again nothing I gave them $1900 down. Rest would've been given on delivery and they refused to return my money. I was nothing but patient with them and now I don't even hear back from them. I had to have my lawyer send a demand of Refund. And still nothing... I would stay away from this company... I no longer care about getting a hot tub. They have ruined it for me. read more

These guys did a great job of moving my hot tub. They were able to load it on the trailer drive it to the new location switch it to the side to get down a narrow passageway, then use a air pillow to drop it down and place it into the new patio. 3 men and a women. All did an amazing job and were really friendly. Amazing to watch the progress. read more

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Agreed on a price and paid in full back in June to swap my old tub for one of their refurbished tubs. removed the tub in July. Heard lots of promises to refund fully. I even asked for a partial refund. Now end of September and it's crickets. so many great reviews and i had to be the one to experience the poor services. do not recommend. Zero rating if I could. read more

If you're thinking of moving, removing or having repairs done give 2 Guys and a Spa Dolly a call. Excellent service and communication. Called on a Saturday and they removed my hot tub on Wednesday. Highly recommend them. You won't be disappointed. Excellent service & communication. read more

These guys moved a hot tub from one town to the next in July of 2022. They were very attentive and careful, and did a good job. Overall they took good care of the tub. There was one small area of cosmetic damage where a rope rubbed against the outside edge of the tub, but overall it showed up in good shape and ready for my electrician to wire up. I was very specific about where it needed to go, and they were willing to get it in just the right spot. read more

paid for a hot tub 8 weeks ago, never delivered the hot tub jim, the owner, called and made excuse after excuse after excuse. more importantly they have not yet refunded my money!!! stay away from this company. read more

Got a quote from Jim to move a hot tub within our town. About 3 miles apart He tells me it will be $350-$450, probably on the low side.. He was very nice on the phone. He tells me I need to contact his wife to get on the schedule so I start texting Anne/Anna. She puts me on the schedule for a week later and tells me it's going to be $650. I explain to her that Jim told me it was going to be $350-$450 so she says she will honor Jim's price of $450. Keep in mind that I have someone patiently waiting for us to pick up this hot tub from their house. The morning of pick up they call me and say they're having truck problems and can't come. I'm not angry by any means, just disappointed because the person I'm supposed to pick up from has been waiting. I tell them 2 guys and a spa dolly that I need to check and see if the person will hold it for me. Jim and Anna/Anne confirm that they can do it Thursday. So I get confirmation from the seller that they will hold it. So I call Jim and leave a message. I text Anna/Anne and tell her that it's fine and to please give me a time frame for Thursday. No response. So I call a few times throughout the day, no answer and voicemail is full. I leave a voicemail on Jim's phone, no call back. How unprofessional! We patiently waited for our appointment. They cancel the day of and then offer another day which we accept and then they just stop communicating? Turns out this is a common tactic with this company. We had to hire someone else and they were well aware of the price low, and "if they get to it, they get to it tactics" of 2 guys and a Spa Dolly. This company WASTED MY TIME! So many texts and photos sent to show pick up and drop off location, for what? To be blown off? They have their reviews turned off on another social media website and it's not surprising to me. They came highly recommended but I absolutely promise that anytime I see someone asking for this service I'm going to tell them how unprofessional Jim and Anna/Anne were and I'll refer them to this review. The person we were getting our hot tub from also needed movers for the new one they were getting. They were fully aware of this company's poor service, too. I'm a totally flexible and polite person. There is absolutely no reason to treat a customer like this and I'll make sure that everyone knows how poor their communication is and how unreliable they are. read more

UPDATED REVIEW: The company responded on 6.22.2023 to my initial review. They said they did not charge us for the move from WI to Chicago. They did. The charge was modified from $750 for the move to $600 if we paid in cash. This was paid when the hot tub was delivered to it's destination in Chicago (sadly I was not there to inspect it). We were told we would received a paid invoice from the workers, which we did not-so there is no record of this transaction. Payment set aside, my father-in-law does not argue, he is the kindest man and very quiet. He made an observational comment that the first movers kept the cover on the hot tub during the move. The first move was done in a residential neighborhood in 25 mph areas, not out of state on the highway which we hired this company to do. I love my FIL dearly and this accusation of his character is truly the most upsetting to me. This company admitted fault after learning their employees did not follow protocol and "worked" with us to get us a replacement lid (see screen shot of message from my phone from January-a month after the initial move). They kept making promises to replace the cover or refund us...and never delivering, until they stopped responding altogether; which is why I wrote the first review. Jim, the husband, said he would come to our house on multiple occasions to deliver a new cover, which he never did (not fun waiting at home on a weekend for someone who repeatedly never shows up). I never heard from them since my first review until they responded on 6.22.2023, which is why I am updating this response with screen shots as proof showing they were "trying" to make it right, only to never be heard from again. FIRST REVIEW February of 2023. We utilized this company to move our hot tub. They damaged our hot tub in the move. We have pictures to support our claim and the owners admitted their crew did mess up and not follow protocol. Anna and Jim said they would pay for the repairs and were very responsive and nice about it, up until now (it has been a couple months and our patience is finished). They no longer respond to our calls or messages. They only take payment via cash or zelle, so you can't contest with a credit card company. They were quick to schedule a date to move our spa (less than a week notice), but not good about any follow-up once they are paid. They have so many excuses (like what others have mentioned). I will leave this review as is until the owners correct what was damaged, as we are very frustrated at this point. read more

These guys are the best! Customer service is spot on and so super helpful! Moving along is stressful but with two guys and a spa dolly you don't have to worry about your hot tub! Very smooth transition....Thank you! P.S. also the best pricing around!! read more

This team knows what they are doing. I appreciated how knowledgeable they were on all things hot tub. They were very up front and direct and took us on at the last second after another company had to cancel. I was very pleased with the service and we even decided to have them store our tub for us white we get some work done in our yard. read more

BEFORE you do business with Jim & Anna, do your research. Better Business Bureau rates them as "F" for failure to respond to complaints. Do not rely on their website for reviews. Do your research. I wish I hadn't taken their rave reviews on their website at face value. They say 5 stars all over but if you go to YELP and Google, you will see a different story. We paid them for a hot tub 7 months ago and they never delivered it. Months of stories & excuses on why they can't get it delivered. After going to their shop accompanied by the Will County Sheriff's department, we got them to pay us a small amount back but still owe us several thousand dollars. Their story now is that they don't have the money to pay us yet Anna is still selling refurbished hot tubs on Facebook. They no longer respond to texts or calls which has forced us to start legal action in small claims court. This has been a terrible experience for us and would recommend avoiding this company. At the very least, don't pay them until the service or product has been completed to your satisfaction. read more

Just like the name- Tow Guys and a Spa Dolly showed up on time. Then like surgeons drained the remaining water and disconnected the electric. Loading the Spa on to their Dolly and away through my yard about 400 feet, then navigated through a gate and onto their trailer. Jimmy and Jerome were GREAT. I felt the fee was a value. read more

we had great experience with this company they are very professional and knowledgable. Very quick in responding and both Anna and Jim went out of the way to help and answer any questions we had. will definitely recommend to go with them! read more

I called Anna to get our hot tub removed over in Carol Stream, and it was scheduled for about a week later. Jim and his guys called ahead to say they would be early and they arrived right when they said they would. They guys were all very friendly and respectful while moving a huge 6-8 person gross hot tub from my yard. Anna was so pleasant to work with on the phone. Our tub was gone and done within about 15 minutes. I had a few questions for Jim about the electrical box and he was very patient and helpful with his answers. I would absolutely recommend this company! read more

Two Guys and a Spa Dolly - Our big 6-8 person hot tub, ready for the trash! - Pool & Hot Tub Service Near Me

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Jim & Anna went above and beyond to help me with my hot tub move. It was my first hot tub and they spent the time advising me on setup space, care, etc. They are reliable and trustworthy. I'd highly recommend them to others. read more

I had an old hot tub removed from my deck recently. The staff at Two Guys and a Spa Dolly were responsive and professional from my initial inquiry for a quote, to prompt scheduling and on time arrival the day of removal. The removal and clean up took less than an hour for a difficult task, with no damage to my home or deck. Reasonably priced and efficient, I highly recommend them. read more

Two Guys and a Spa Dolly - Pool & Hot Tub Service Near Me

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I had a spa delivered from an online retailer. They would only deliver to the curb, so I needed a crew to get it to the patio in back. TGSD was prompt, efficient, and affordable. Their staff was very helpful, fast, careful, and respectful of my property. read more

I sold our master spa to someone and found 2 guys and a spa dolly to move it for him. I am still amazed at how quick they got it off my 3 foot high deck, through my gate and on the truck in less than 15 minutes! If you need to move a hot tub, these are the guys to do it! read more

Two Guys and a Spa Dolly - Pool & Hot Tub Service Near Me

Buyer beware. They are scammers and will keep your deposits or full purchase amounts if you give it too them. Read all the reviews not just the good ones. Please don't make a mistake like us and trust them and be out $1,000, others I have read about even more. STAY FAR FAR AWAY!! read more

Amazing service. Affordable price and great people! Had a hot tub moved from St. Charles to Mokena with no issues.

These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part was getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly! read more

Between scheduling with Anna and the actual removal by Jim and team, their customer service was great! After purchasing a home that came with a hot tub and contemplating to keep it for over a year, we decided on removing. I contacted Two guys and a Spa Dolly on Friday and hot tub was removed by Sunday. They were punctual, and had the tub loaded, down a 5 stair deck and out in about a half hour! read more

Two Guys and a Spa Dolly - Pool & Hot Tub Service Near Me

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I highly recommend two guys and a spa dolly! We bought a hot tub from Costco and needed someone to get it from our driveway to our backyard. Communication was great! Scheduling was flexible! Tim and his crew not only moved our hot tub quickly and safely, they also shared several important tips regarding setting up and using our hot tub. Great experience overal! read more

Anna is fantastic to deal with, very helpful & accommodating. Jim & crew are quick, careful & got the job done without a hitch. I would recommend them to anyone looking for hot tub moving. read more

The Guys that moved our Tub were good, but the price was high for such a short move. I would not hire them again. Update---- After being contacted by this company in which they said they would like to address my complaint. they then post the comment blaming the customer. Just to clarify the original quote was for 350 to 450 including pipes to rest the spa on till our pad could be installed. When I called to schedule it I was told no pipes and the price would be 450 for 9 mile move and, the date for the move was their choice not mine. I had cancel my Labor day plans for them since they gave me a window for the delivery of 12 - 5 pm on Labor Day. My complaint is with how the owner's Wife who decided the price and the date. She was clipped almost to the point of being rude. I believe she was the one that wrote the reply saying I'm wrong about being able to say i'm unhappy about the price when I had talked to the owner and was told something different. You decide how you would feel in the same situation. I feel I should drop the review to a one star based on their response. read more

If only I could post 0 stars or negative stars! Hired Jim to move my spa and he strung me along for over 4 months while providing every excuse under the sun including, my trailer broke down, my truck broke down, we had a family emergency, had to install a new hitch. Each week it was a different excuse. AVOID THIS COMPANY LIKE THE PLAGUE!!!! read more

My fiancé found this company in a pinch. After our hot tub was delivered, this was something we thought we could undertake ourselves but after careful consideration and rational thinking, we decided it was not. Jim was so helpful over the phone and came immediately the next day and moved our new hot tub through the snow in the cold. You definitely can't go wrong with these guys! read more

Contacted them for an estimate and they scheduled a time and day for the estimate. They ran late on another job and rescheduled for the following weekend. The new date came and they were running late again and never showed up or called to reschedule. Poor costumer service. I won't be using them! read more

What a good company! They came to my house and moved the hot tub without any issues. They unhooked the electric and walked me through a couple things so I knew what was left. Friendly and professional. My only issue is I had to contact them because I didn't know what time they were coming. Other than that I'd hire them again! read more

Wonderful Service!! Reliable, efficient, and well priced. We highly recommend Two Guys and a Spa Dolly and would hire them again without question. I spoke with Anna via phone and text throughout the whole process (from scheduling the move to complimenting them on a job well done upon delivery) and it was a smooth transaction. When I needed to reschedule, she had dates available; the crew had to navigate a (less than ideal) narrow approach and they remained calm & professional; our tub was delivered in tip-top condition; they arrived on time as promised, and the fee to move our tub was quite reasonable. Hire them with confidence. read more

Unless you enjoy having your time wasted, then I wouldn't hire these people. We hired them to move a spa this past weekend. We called when they opened at 8am to confirm. They advised that we were their first appointment, and they'd be on location around 10am. We waited around until 1pm, still a no show. We called the cell number and the office number countless times. We left several messages, yet we received no return phone call. These people are totally unprofessional. I can't believe that they are a functioning company considering the fact that they blow off every appointment. Save yourself the time an aggravation and find someone else. read more

Terrible!!! Called weeks in advance to have a hot tub moved and followed up a day before to make sure and they confirmed. Day of move they never showed up and I called them and they said they would be out first thing the next day. Well that day was our closing day on our house and we had to be out by 10am. They didn't show up and ignored their phone calls. They are terrible people to deal with and very immature. I would not recommend these children to anyone. Luckily I got ahold of another moving company and they cane right out. They also spoke badly of these people as they have to clean up a lot of problems from them. Stay away! read more

Hi - please do not use this company. I feel bad writing terrible reviews but we did get the run around from this company. Here is a breakdown of the story: I called them on Monday 6/13 and spoke with Anna. She gave us a quote to move a small (78 inch round) hot tub less than 15 miles. the quote was about $50 less than other movers and Anna mentioned they could move it that Friday. I spoke with my husband and called her back the next day agreeing to the price and she confirmed the Friday move. On Tuesday or Wednesday they called my husband saying that Friday would now not work for them and that they would try to deliver the evening before (Thursday evening) otherwise it would be early Saturday morning. Thursday evening was a no show. On Saturday we waited for them, and waited, finally they called my father to say the truck broke down and they were trying to fix it and would get back to us. Several hours later we were told they were not coming. But they offered to waive their fee if we would move our date to Tuesday. Tuesday was a no show. When my father tried to contact them, they did not pick up his calls. So I called from a different number and they picked up on the second ring. The gentlemen said they were on the way back from Pontiac and would have an ETA for me in the next 30 min. They did not call back for two hours. When I did hear from them they asked to move our time to between 8-9 am Wednesday morning. Wednesday morning was a no show. They called and spoke to my father, who was by now understandably upset. They left a message at my work stating that I should deal with my father and implying that they were waiving the fee so we should not be upset. When I spoke to my father he said that the reason given this time was that it had rained this morning (and could possibly rain sometime later this afternoon) and the movers were uncomfortable working on wet grass. When my father mentioned that the tub was on his driveway, they told him they would not move it but would call back in 30 min after checking on the weather again. They have not called back. Cons: - Hot tub is still in the same place it started. - I now have wasted almost 10 days and have to engage another company to move it. Pros - They seemed like nice people when we started - I have learned to look at reviews on Yelp prior to hiring someone as this company has had similar issues with other clients - I have also learned that saving $50 is not worth this much frustration. For those of you looking for another company after reading this review I understand American Sales does the same thing. Update: I understand someone from this company posted below that there delay may have had to do with multiple deaths in the family. Grief is a hard thing and grief over multiple family members would have to be even more so. Obviously if someone had actually experienced a death we would have been happy to accommodate a schedule change or two. However, You can see from the outline of the communication above that no death in the family was ever mentioned as a reason for delay at any point. In fact, when speaking with employees they stressed schedule conflicts and broken trucks. When someone tells you that they have had a loss, your first instinct is to believe and comfort them, In this case, however, explaining it a month later, having told us at the time that the truck broke down, having used weather as an excuse on a clear day, having told us repeatedly that they would come only to not show up with no notice, having dodged phone calls, having made promises again and again and failed at them. I am a bit skeptical that this is the reason. Here is the number of American Sales whose contractors moved the tub on the day they said they would with no frustration: (708) 460 - 4595. read more

Wow! Where do I begin... I got three quotes for a new tub I ordered and Two Guys and a Spa Dolly was not only the cheapest but also the first to call me back. My conversations with Anna on scheduling were an absolute treat - she was so friendly and professional that I knew I was in good hands. Caleb and Wayne were the "two guys" and they showed up early which I appreciated and were just a delight. From start to finish, they helped unwrap the tub and made sure I was 100% satisfied with where it was sitting before they left. I must say, these two had me laughing the whole time - what great guys who not only know their stuff but also have a personality. Two Guys and a Spa Dolly - from the bottom of my heart, thank you for the wonderful service. May every company I ever work with be just like you. You've set the bar high! read more

Two Guys and a Spa Dolly - Install on the waterfront side of my home - Pool & Hot Tub Service Near Me

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Quick, competent, helpful and respectful. They got the spa out without a scratch, winterized it, and transported it to its new home for a VERY fair price. Great crew! read more

We purchased a spa from Dynasty Direct Spas, LL C. and was provided with their delivery company, "2 Guys and a Spa Dolly". Contact was made for a delivery date and all went well. After setting a deliver date, I had to re-schedule our delivery. At this call I learned Dynasty Direct Spas LL C. was no longer a client of "2 Guys and a Spa Dolly" and was told to contact Dynasty Direct Spas, LL C. for their new delivery company. After numerous problems with Dynasty Direct Spas, LL C. and their "replacement" recommendation, plus costing three times over the initial quoted fee, we contacted " 2 Guys and a Spa Dolly" to see if they were available to deliver our spa. At no time were they unreachable; always acting in a professional manner. Both Anna and Jim were most helpful in explaining what they needed from this client and what they were were able to do. We felt very comfortable and decided to proceed with our delivery; using "2 Guys and a Spa Dolly". During the two week period from scheduling to delivery, communication was easy and detailed. The day prior to delivery, confirmation was made and we were comfortable we had made a good decision to use their services. On the delivery date, the company showed up on time. The staff was very professional and this client was more than satisfied with their services and work, happy we hired "2 Guys and a Spa Dolly". I know this client had no problems contacting the company, having calls returned and receiving great service in a timely manner. I would highly recommend them for your spa delivery. i hope I posted this corectly, they are a great company. read more

My 5 stars isn't working. I would give them 10!! Anna was great to work with! Two Guys and a Spa Dolly's crew were AWESOME!! The whole crew were so helpful and had great ideas on placement. I would really HIGHLY recommend them!! read more

These guys are THE best. We called them in the morning and they were able to slot us in the very same day. We need to have a spa moved from a supplier 40 miles away from the delivery location, the area where this tub would be installed was extremely narrow and tricky to get into. They figured it out for us immediately, these guys are pros at this, as a landscape architecture firm, we deal with lots of different trades, but was extremely impressed with them. Friendly, efficient, knowledgeable, professional and fairly priced. The entire process was seamless! They deserve 6 stars, Highly rexommmeded! read more

Ok, we got off to a bad start with scheduling, but once we got that done it went well. Guys were friendly and professional price was very very fair I'd give them a strong 5 stars if it wasn't for the hiccups, these people could corner the market if they wanted to. read more