Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

Great store + Great people ='s a Great Experience!…read more The gentleman I spoke with was Frank, I was very impressed with his overall knowledge and professionalism and didn't feel like I was buying a used car from a Buy Here, Pay Here car lot at 33%. I highly recommend this location and Frank for anyone looking for a true professional's insight that you won't feel like curling up in the fetal position in the shower after dealing with them! Quality pays!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

Dug our pool 6" short, did not fulfill workmanship warranty for bad grout work, will not provide…read moreproof of purchase for hot tub so we can have warranty paperwork ourselves, makes promises he doesn't keep, unresponsive, worst customer service ever. Stay far away!!!

From the owner: Pool Design, Builder, Dealer Pool Service Cover Servicesread more

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

I recently bought a Hot Springs Spa from Arvidson's Pool's and Spas. After looking at American…read moreSale, The Great Escape, and Arvidson's we decided to go with Arvidon's. I am so glad we did. Not only did I get a great price (I shopped around) but the service from the locally owned company was AMAZING. The store manager, Jim McLernon has been great to work with and really cares about his customers satisfation. Buy from this company! You won't be sorry!!!!

Service was bad Emily was terrible. Hope they can fix this issue. Fire immediately can't believe…read moreit. They also always try to cover for themselves and get very defensive in this review section. Crazy. Had to update this post and yes Dennis.. it's that Emily.. who has multiple negative reviews. You know the girl with the dab pen.

Gerry the manager is great but the customer service he relies on is subpar to say the least…read moreIf everything goes well you may get a deal but if you have a problem you are basically on your own. I'd recommend stay clear of this business

nightmare. ordered July 1 2023 received 8/16/23…read morefirst leak noticed 9/21/23 second leak noticed 11/28/23 third leak 4/12/24. this tub is inside A room specifically built for a hot tub. Didn't notice last leak until underneath the floor in crawlspace . Now they say it is out of warranty and I have to pay for the labor myself and will not take back. Checking in to small claims court now do not waste your money with this company. Even the tech said they are not very good.