This is a long overdue review as we had our floors refinished five years ago. The initial quote…read moreexperience was great - Pawel was responsive and knowledgeable His quote was in the middle of a few others and we were comfortable moving forward. Two guys handled the work - also great interactions with them. They helped us find a color that we liked. We were mostly happy with the finished floors, but it wasn't perfect. There were a small number of spots that had something bumpy embedded. In the closets, they were sloppy with the corners and didn't put as much care as the more visible parts of the house - it's true that people aren't studying the corners of closets, but we didn't love that. To me, and true 5 star business would do their best to deliver 100%.

Highly recommend! They refinished and stained our hardwood floors in a beautiful dark Walnut color…read morewith a water-based Satin finish, and the results are stunning. Our floors look completely new , and the entire process was smooth and professional. Great service from beginning to end!

I chose Olson after the positive reviews I read. Jennifer was great and answered all of my…read morequestions. She was patient with me and I did not feel pressured to make a quick decision. I came in on a Sunday and she was able to come out right away to get measurements. I appreciated the entire team contacting me every step of the way. I received a call within a week that my carpet was in and to schedule install. The Friday before my install I received a courtesy call on time window and what to expect. I received a call when the installers were on their way. They were friendly and efficient and left my home clean. I would recommend Jennifer and Olson rug for your flooring needs.

As you can tell from my profile, I don't write many reviews. But I had to stop, collect my thoughts…read moreand write about our experience with Jennifer Pyle at Olson Rug in Downers Grove. In a single word: Phenomenal!! We went in to finally replace carpet that had been in our home since it was built, having now seen it day and night from working at home during the pandemic. We were replacing flooring in the living, dining and family rooms, as well as a 2nd floor hallway and stairs, as well as painting those walls - so not a small investment. And even with lots of online research, I still had tons more questions, not wanting to make any mistake that I'd have to live with for a long time. I was at a stage where I had to see and put my hands on some samples before purchasing. Enter Jennifer..... We went to the showroom; she was friendly, personable, professional, knowledgeable, answered all of our questions (and asked some we hadn't thought of), navigated us around brands and options; and was amazing in turning our vision into reality, including moving forward with actually purchasing patterned (yes, patterned) carpet for those spaces! (Anyone who has been conditioned to always go for safe, neutral single colors in wall to wall carpet, knows the apprehension in doing this...) She came out to get measurements, with samples that helped us choose the best colors for the lighting and coordinate with the incoming paint color. I was extremely impressed when it came time to order - it was clear that she was very experienced in knowing how to efficiently account for pattern matching. When you're paying by the square foot, that matters! Ordering was efficient, delivery was on time; and the installers were Exceptional. We had some big, heavy furniture pieces to move in some of these rooms, even with the small stuff taken out. To this day, I still do not know how some of those pieces got moved....but they got it all moved, carpets laid down and finished all of the spaces, in One Day. They were professional, courteous, efficient, respectful and cleaned everything up when the work was done. As far as the results: I could not be more pleased! Each of the choices was absolutely spot on. Attaching a few photos here; they don't completely do it justice, but a small sample of how patterns transformed those spaces. And as for the carpeting on the stairs..... not only was the install amazing, but the comfort.... it is the first time ever that I find myself actually taking off my shoes and socks to just experience walking on it!! It seems goofy, yes; but in these times when we're spending so much time inside our spaces, the ability to step outside the home office, and onto Instant Zen, was a totally unexpected and welcome surprise. Will Definitely go back when it's time to work on bedrooms!

We discussed our bedroom carpet needs with Kyle and he showed us several samples for us to consider…read morethat fit our budget. Once we decided, we arranged for installation that fit our schedule. The carpet crew led by Pedro, came promptly and carefully moved the furniture so as to not scratch the walls or damage our bedroom sets. Kyle was knowledgeable and answered all of our questions. The carpet installers were also excellent. We'll definitely hire them again when we're ready to carpet our other bedrooms, hall and stairs.

Great service! Needed to replace carpet in my condo before getting ready to list and Larry and his…read morestaff were so helpful and quick.

Personal service and commitment to customer satisfaction is 5 STARS!!! We are so happy that we…read moreconnected with Carpets of Elmhurst! We recommend them completely!

Great business. Ken is a great guy and will work hard to meet you flooring needs. Wouldn't go…read moreanywhere else.

Shout out to Demetrius who was very helpful as I selected tile, and then he kindly loaded 16-boxes…read moreof heavy wall and floor tile into my car. Honestly, everyone there was friendly and attentive, including the Assistant Manager Brian. I didn't love having to drive to Lombard when there's an F&D a few miles from me but the four tile selections I was leaning towards were all available in Lombard and not any other Chicago-land store. It made sense to go to the location that had the most in-stock options. Ultimately I bought a tile that I didn't come across when I browsed online so it was worth the trip. More options and even better service than the Addison location...at least for me. Again, kudos to Demetrius who actually cared that I found what I needed.

Floor and Decor in Lombard has excellent service and quality products. Sue helped us match the…read moregrout with our flooring. She was amazing! We will be back!

Vinnie and his team have done work for me (new wood floors, repair and staining) on two different…read moreoccasions and I will come back for a 3rd. Incredible work. Trustworthy (did the work while we were on vacation). Top grade and timely. Highly recommend!

Very fast and quality work! Will definitely use again. Only…read morecomplaint is that we are left with a bunch of trash bags that we have to dispose of. So if you have to buy stickers for extra trash, it's an extra cost. But overall experience very good with these guys.

There aren't enough review stars for Chris and A Step Ahead Flooring! We bought our home 11 years…read moreago and have been lamenting the bleaching out of our family room's hard wood floor due to south-facing windows. (There's even the telltale square in the flooring when we move the rug.) We had no idea what to expect or what was the "right way" to fix it. Enter Chris. He came in and gave us a more-than-reasonable price quote and had a plan for everything (even how to puppy- and child-proof the new floors a bit). He and his crew were professional, efficient, courteous, tidy, and delivered an amazing product in a very quick timeline. My husband now wants to redo the entire house with Chris!

We bought a house in Elgin and had Chris come out to quote refinishing the first floor…read more We are amazed at how great the floors look now. Chris was great to work with. We plan on having A Step Ahead Flooring in the future for our basement. Thanks again Chris!

Jay did a stellar job on our hardwood floors, which hadn't been touched in 30+ years. We had red…read moreoak and wanted to lighten them up to something more modern. There's always the inevitability of getting some pink when lightening red oak to make it seem more like white oak, but Jay did a great job with the mix we proposed, and we're very happy with the finished product. He was affable and priced very competitively.

Jay did a wonderful job on our floors! He started on time and was very flexible with our requests.read more