Good experience and customer service. My AC had been knocked out last week by the storm the night…read morebefore and was able to arrange an appointment in a reasonable amount of time, Tech arrived on time, and it turned out the issue was just a safety switch on the electrical plug associated with the AC unit. So I just paid for the diagnostic fee. Was impressed with their professionalism.

C.D. Shanahan's technician visited my place and did diagnostic, but I had move questions about…read morecompressor and refrigerant pressure and sent an email to C.D. Shanahan's email after receiving quote. But then I did not have any responses for my questions for a week. Maybe, they are busy and did not read my email yet. Brandon's diagnostic was great, but I am not getting responses for my emails before making my decision.

Quick repair, was able to come in during the holidays, even though it was same say and I had to pay…read morea bit more it was worth it.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

Great people Honest…read moreGreat service Quick Will use them again and already refer them to neighbors Hard to find a great company like this.

My elderly mother has a service contract with them. Her 4th floor condo is 89° and was told at…read more10:30 am yesterday that someone would be out that day for diagnostics. We waited for 11 hours, then called and we're told that despite partnering with FHFurr, they were short-handed and someone would be out for the first appt 8-9 am today. It's noon, there's a dangerous heat advisory especially for a 93 yr old, and we haven't heard anything

Ashburn HVAC also goes by the name, Snell HVAC. Same company…read more They did an HVAC inspection on a condo I manage in Fairfax. They were very professional- pleasant and efficient on the phone, they came on time, did excellent work, and charged a reasonable price.

The worse service in Northern Virginia. Never returned calls when I asked for a manager. Do NOT use…read morethem

I sent a quote inquiry via Yelp and Residential Express Heating & Air responded with a quick,…read moreaccurate quote. Scheduling was easy and was done directly through the Yelp app. On the day of service, Brice and TJ arrived on time, wore shoe covers inside the house, and walked through the work order. They were done with our duct cleaning in about 2 hours. I requested an additional, same-day service and they were able to accommodate our dryer vent cleaning at the same time. I consider Residential Express's service to be good quality and good value. They were particularly courteous of our pets and reminded us there was a discount coupon available on their website! We currently have an annual HVAC contract with a larger company we are unhappy with. Residential Express Heating & Air offers personalized service and are definitely considering switching our annual HVAC service contract. Thanks again for helping us take care of our home. I highly recommend sending Residential Express a message about your next HVAC project!

My A/C stopped working on the hottest day of the year. Residential Express replied quickly to my…read morerequest and fixed it at a very reasonable cost the next day. So grateful for them!

Meade are always very polite and responsive. I'm so glad to have them available to us as you get an…read moreactual human on the phone and a local one, rather than someone in a far away call center. We had them here today to check out a noise from our air handler and found out an animal had gotten in and been pretty much pulverized. Mason was a huge help in dealing with the issue and providing advice around a couple other areas of a concern related to our unit. I am truly grateful for his help in the responsiveness of the Meade team! We will be using them for a long time. I highly recommend them!

My AC broke during our extreme heat. I called this afternoon for a diagnostic appt. They were…read moreable to send someone out 2 hours later. I had asked another company to diagnose the problem and they said that they tried to fix it but it would not cool and I needed a whole new system. Mason came out and carefully diagnosed the problem, offered a solution and then fixed the outside unit. We trust Mason and his careful attention to detail. We look forward to him and his coworkers taking care of our HVAC system as long as they can keep it going. We are so grateful to have a house that is cooling off. We will definitely be asking for their support and assistance for regular maintenance and for any additional HVAC needs. My husband and I are super impressed with Mason and Meade's Heating and Air.

This is my second time using BlueStar and I have nothing but amazing things to say about them. The…read morefirst time they fixed my furnace which had build up on a sensor which was an easy fix. John came out and was very straight forward and up front with everything he did. He explained the issue to me, how he would fix it, and even provided some recommendations I may want to do in the future. My second time I used Bluestar was on a Sunday and they are closed on Sunday's. I did not realize this at first and left them a voicemail in the morning. Realizing they were closed I called another company who would have charged me more than Bluestar to come out later that afternoon to look at the problem which was that my Nest Thermostat was giving an E73 error code meaning it was not getting power. To my surprise I received a call from John at Bluestar that afternoon prior to the other HVAC company coming out. I discussed my thermostat issue not getting power with John and he suggested several troubleshooting fixes I could try over the phone. After eliminating several causes of what the problem may be John suggested holding down the front panel cover switch to the unit to see if a power light was coming on. In doing this I noticed sometimes the light would come on and sometimes it would not. There seemed to be a loose connection in the a wire that was causing the switch not to supply power. After playing with the switch for a few minutes I got the power to stay on and the problem was fixed. John solved my problem and saved me a good deal of money as I canceled my appointment with the other HVAC company. John took over 20 minutes talking to me on the phone going above an beyond to help me solve my AC issue on the day the company is closed. I would highly recommend BluStar to anyone and will use them for all my future HVAC needs.

My AC suddenly stopped working yesterday. I checked the AC compressor unit outside my condo and…read morenoticed it wasn't turning on when I switched on the AC. I called BlueStar and they were able to squeeze me in within a few hours. Isaac was able to diagnose the problem quickly and got my AC running. He was very professional and explained the issue. I've been BlueStar customer for several years and will continue to be one for their great service.

I have hired Parrish Services several times over the years. The most recent occasion was for the…read morereplacement of my 25-year-old furnace with a Trane 97 two-stage variable speed gas furnace. They also replaced my old humidifier with a new AprilAire model. The installers were on time, knowledgeable, and courteous. Would I use them again? Yes. In fact, I'm about to call them to do some plumbing work in my main level bathroom.

We hired Parrish in July 2025 to install a new heat pump and indoor air handler. We needed to have…read morea technician out January 2026 due to lack of heat and incorrect thermostat wiring during initial installation. We needed to have a technician out July 2026 twice due to lack of cooling. The first technician diagnosed the thermostat as bad and so we replaced it but with no improvement. The second technician, Nathan, spent the time to properly diagnose the issue, and determined the board in the air handler was wired improperly during the initial installation by Parrish, and corrected the issue. Prior to correcting, the air conditioned air was being reheated and blow into the house. Parrish has yet to respond to our request for reimbursement for their service calls and thermostat replacment. We have not even bothered to look for reimbursement for the increased electricity costs from July 2025 to July 2026.