What a breath of fresh air to finally deal with actual professionals during our kitchen gut rehab. We only purchased countertops from here and I am in love with them!! Our sales person Johnny was great and very helpful. The price I was quoted was one of the best I got for quartzite. Install was quick. I highly recommend them. read more

"I just bought a new place in Glencoe. I was looking for some nice hardwood flooring and a lot of the staff were beyond rude, and simply just did not seem interested in their job. I wanted unfinished wood and they actually told me the pricing between Select wood and Common #1 wood is no different at all. How does that make any sense? Seemed like they were clearly trying to rip me off." read more

If you need a kitchen counter top, look no further. Call Alex at A-American. I have a beautyful kitchen counter top installed the way I wanted without any hassle. read more

Agreed. Worst Customer Service!!! I had these guys scheduled to do carpet in my house during a remodel. They were a no show on day one and promised they would be finished the next day, in one day. NOPE, it took them 20 hours to do the install, and they didn't even have to remove the old carpet. They pushed back my remodel and charged me more than quoted! Their prices were more reasonable than other places but in the end, "you get what you pay for..." read more

After working with Ryan several times in the past, I had a poor experience with him in March. I was finally able to purchase the slab for a table but he wouldn't bring me to the showroom that day. He charged my credit card and sent a picture the next day which was not up to my standards. Thankfully he refunded my credit card easily. But I was still stewing that I wasted my time. I finally decided to call today. I have some free time and could go out there next week. I spoke to Vasi, one of the managers. I asked if he would consider giving me a discount for my extra trip and if he would confirm they had a slab in stock before I wasted more time. He wasn't willing to do either. I hung up, wrote this review and will give my business elsewhere. read more

Nice showroom. WORST service. Spoke with two different salespeople (especially the granite guy) on a Monday morning who were extremely unhelpful. I'm guessing they dont work on commission or are not hurting for the business. I obviously am not returning even if it would be costlier to go elsewhere. Renovating is a difficult process and I'd rather go with someone who is helpful and informative to avoid potential pitfalls than deal with rude, unhelpful people. read more

We just had new quartz countertops installed and were very happy with this company from their customer service and communication to their installers. Would definitely recommend A-American. read more

Avram (Abe Pop) knew the products well, always responded quickly, worked with me when I was difficult, and showed an interest in a long term relationship more than a sale. I will for sure just use him only for the next purchase. I had been to many places, but this place really hit all the important points: price, quality, selection, and service. Avram and Alex (counters) knew just how to let me know that they were interested in my business without ever feeling pushy. read more

The staff are very knowledgeable and provide expert advice. I have been to many flooring, kitchen, bathroom and countertop stores, as we have been remodelling our kitchen and bathrooms. Other stores just don't measure up to the staff at Aamerican Flooring. read more

We had a very pleasant experience working with these guys to purchase countertops for our kitchen remodel. We showed up with something in mind and Adrian was able to guide us in the right direction. They have reasonable prices, good service, and made the whole process very easy. 100% recommended trying these guys out. read more

I had A-American install carpet in my basement. Really great experience. Ryan (sales agent) came to my house to do the estimate and brought the carpet sample I liked. The contract was easy. In less than two weeks the carpet came, and we agreed on the installation date. The men that installed the carpet were super professional, carefully moved my furniture, and did a really great installation job. I am very pleased. read more

I'm an out of state customer who put in an order for a product to be shipped quickly in order to finish a floor. They had the product when no one else did for quick shipping (the only plus). Prior to ordering, I called and spoke with online orders manager who assured me that I would receive product by a certain date with a certain shipping price/speed. The order did not arrive on the stated date or in time for my floors to be finished. An email asking for a portion of the shipping cost to be reimbursed was answered by a nasty phone call where the "customer service rep" did not nothing but insult my intelligence and and interrupt me by screaming at me over the phone when I tried to relate how I remembered (and recorded on paper) the initial phone conversation. Product availability - excellent Delivering a product when said they would - failed Customer service - nonexistent and rude when it was attempted. I'll never use them again. read more

We worked with several different providers for a full kitchen remodel and Ryan and the team from A-American Custom Flooring stand head and shoulders above all the rest. They were knowledgeable, quick to get their answers back to us and extremely courteous. Their level of reliability is unmatched. The installation of our countertops was flawless and the quality of the product and the service impeccable. You can stop your search here. This guys will save you time, money and headaches. Could not be happier. read more

This store has a large showroom of flooring products, but customer service stinks. My wife and I were there today and the people there made it very clear they did not want want to help us. We have no desire to return. The are too many other flooring stores that would love our business. read more

Loved working with this company! Had a really awesome experience and the selection is amazing! I had my countertops done and they turned out absolutely perfect! Will definitely work with them again, everyone I worked with was very helpful and professional. read more

I cannot even express how happy we are with our new Quartz counters! We have a notched L shape counter that I thought would have a seam! Turns out they did it in one GORGEOUS piece. They were helpful, polite and their work is fantastic! I highly recommend them! read more

We did quite a bit of shopping around for quartz countertops, prior to arriving at A-American Custom Flooring. We looked at the big box home improvement retailers and the smaller "discount" home design stores. What set A-American Custom Flooring apart was their selection of quartz, competitive pricing and, most importantly, their customer service. Customer Service was woefully (and surprisingly) lacking at the other stores we explored. At A-American Custom Flooring, Ryan took the time to understand our style preferences, explain countertop differences (pros/cons), and guide us towards options that were more cost effective. Ryan even walked us through the stone yard in the back so we can see the whole range of quartz they had available (not just the samples in the store's main floor). He located the perfect slab for us in the back, aesthetically it was what I wanted and fit into our budget. Even with all my countertop prerequisites checked, I was still a bit hesitant about the purchase. I was not pressured to make decision that day. I went home thought it over and was ready to buy when Ryan made a follow-up call a couple of days later. The new countertops enhanced our kitchen remodel and really brought the space together. Needless to say, I am extremely happy with our decision to go with A-American Custom Flooring. read more

We selected a natural looking gray veining in white quartz counter and backsplash for our kitchen and adjacent powder room. Alex Salagean of A-American Contractors & Supplies Inc did an excellent efficient job if helping us select our quartz slab, accurately measuring our cabinets, fabricating and installing the countertops and then measuring, fabricating, and installing our backsplash. Some seams were unavoidable, but they are almost invisible. Alex Salagean was helpful, but it took longer than expected to finish the job because our GE slide in dual fuel range has a most peculiar configuration at the rear. Overall, we are very pleased with the results. I'd recommend Alex Salagean of A-American Contractors & Supplies inc, with the advice to be sure to have your general contractor follow up to ensure that all final details are handled appropriately. Our general contractor was invaluable in prodding appropriate remediation of a tiny detail in the behind the stovetop installation. read more

Last May 2013 I was 8 months pregnant and we were closing on a house. We really wanted to replace all of the floors within the house prior to moving in as it would be very difficult to do so afterwards, and time was of the essence as we knew the new baby would be arriving any day. We ended up purchasing our carpeting and hardwood from A American. For the carpet, there was not time or opportunity for their people to come in to do an evaluation of how much carpet we needed. But we showed them a floor plan with the square footage for each room and I gave them my estimate of the square footage needed based on the rooms and the hallway. The service person reviewed the floorplan in detail (for at least 10-15 min and did his own calculations) and said that he agreed with my assessment and would order the carpet. We were thrilled because it was a really high quality carpet that came in below budget. The day that it was installed, the installers told us that we were short a significant amount of carpet - i.e. an entire bedroom's worth! (about 20% of what we ordered). It turns out that the carpet only comes in certain widths (i.e. 12 feet) and a couple of our rooms were only 9 feet wide. So therefore, 3 feet of every roll would have to be scrapped. The manager who did the original assessment could see very plainly on our floorplan that that was the case, but he did not tell us that we would need to order 20% extra to account for the scrap material. So, when the installation was done we had matching carpet everywhere except for one room missing. Of course, we wanted that carpet to match the rest of the house, so we had to order more. The cost ended up being well above what we had originally budgeted. I talked to the manager and I talked to his supervisor and no one was even willing to give us any discount despite the fact that they could not help us come up with an accurate estimate (and he was EXTREMELY rude and implied that the situation was completely our fault). He told us that they do not give estimates based on floorplans, but they did in our case, so that was their error. If that's their policy, then they should have stuck to it. We felt completely backed into a corner in that we had to order the rest of the carpet from them so that it would match. It turns out they weren't even available to install the extra bedroom's carpet until at least another week and that happened to be the day I had my baby. So, my dad had to sit an our house and wait for the installation while the rest of us were at the hospital. The carpet is nice, but we probably overpaid for it. And the padding is worthless. Regarding the hardwood floor, we purchased Century Cherry Orchard 3 1/4" prefinished hardwood. We were told it would be good quality and that doing prefinished hardwood is much quicker (but just as high quality) as having hardwood put in and then sanding, staining and sealing it. Again, we were very crunched on time, so we decided to go with the prefinished. Never again. This flooring was installed professionally (by another provider) in our living room and dining room. Over the past 10-11 months we have noticed many chips and cracks come up in the floor. Not just in between the wood planks, but also in the middle of wood planks in some places. One day I was walking across the floor and literally a splinter of wood came up, and tore my sock and made my foot bleed. Since I now have a 10 month old baby who's crawling on the floor this concerns me very much! I was complaining about the floor to a friend who told me that most flooring has at least a 1 year warranty. So, I called the manufacturer and they said any claims need to be made through the place that we purchased. I called A American and told them of my issues. The person there said that this flooring only has a warranty for the finishing but not for the actual wood. He said our problem is definitely due to the humidity level in the house and there's nothing they could do about it. Our house has a full house humidifier that is working just fine. The manager was not willing to help us at all or even send someone out to our house to review the problem (obviously he felt his 2 minute diagnosis over the phone was enough). We spent thousands of dollars with this company and do not want anyone else to make the same mistake. read more

Exceeds expectations in every way! Pricing, service, product quality, follow-up and follow-through ... the one true bright spot in an otherwise painful renovation project. We worked with Junior and he couldn't have been more professional, courteous and competent. He beat out the price of a place that bills itself as a wholesaler by more than $3/SF for our wood flooring and after checking multiple sources, A-Am proved to be by far the lowest price around. And when you're installing nearly 1,500 SF of new flooring that amounts to thousands of saved dollars. That earned our 1st star. Junior kept us in the loop on our product delivery and when we learned our original flooring installation contractor wouldn't do the job for his original quote, Junior came through with a great referral. He followed-up with us regularly up including after final payment and after the job was done to ensure our satisfaction. We also used A-American for our quartz countertops and they were once again exceptional in all regards. They beat our first quote from the alleged "wholesaler" by almost $3,000 (and A-Am's quote including a new stainless steel double sink) as well as quotes by several others. Alex was in charge of this and did a precise job measuring and the installers did an absolutely beautiful job on both the counters and our over-sized island with waterfall legs. We highly recommend A-American and would absolutely use them again for any home renovation project. They really know the meaning of customer service and are beyond competitive on product. pricing. read more

They have a large selection of woods, however we received a verbal quote and then when it was time to buy they raised the price. We would not recommend them! read more

After looking for countertops for 6 months, I finally found a place with a huge selection & great customer service. From the salesman to the installers, it was a positive experience (which is rare in the Chicago area!). I will definitely return when its time for tile! read more

They have a great selection on hardwood flooring samples they also carry all you would need if you were up to refinishing your own hardwood floor read more

Recently I had the pleasure of working with George from A-American flooring and Tile.Being a first time rehaber I needed all the help I could get. Thank you George for all your time and patience.Your company is lucky to have you and all your knowledge of the products they make available to their customers. My experience with this company couldn't have been any better.Thanks to George and his installers I know am enjoying my beautiful kitchen.Thanks George. read more

The best selection in the northern burbs and great service.

Fantastic service from the sales people, very friendly and helpful. My wife and I had no problem getting help right away. Much better than our experiences at menards or home depot where it takes forever for someone to finally talk to you. No problems when we had our bathroom and kitchen done, we had new granite counter tops installed. Very happy with how it turned out. read more

We went to A-AMERICAN Custom Flooring to choose our kitchen and bathroom counter tops. They had a huge selection to choose from. We were allowed to go into the rear warehouse and actually pick out which slabs we wanted. The installation came quickly and was professionally done. I would HIGHLY recommend our salesman, George Rogojina. He has expert knowledge in their entire product line and did a great job navigating us through the entire process. We are very happy with our finished product. read more

Terrible service. I went to ask them about waterproof flooring, one girl didn't have a clue, so she went to ask another guy (in the yellow t-shirt) who didn't even care that she was there asking him. Basically the two didn't put any effort to answer any questions. The girl came back saying that they don't have them. When I mentioned to her that I saw samples in the showroom, her answer was that I can order it online because they don't carry them? Business like this only care about customers in their downtime. I can't give no star, otherwise... read more