Initially it was fine. They told me to go their local distributor to select the quartz. I did. When they came to install it, I realized it wasn't what I had selected. Called them up and showed them photos. At first they were reluctant to believe me, and I had to go to their shop. I showed them the photos of the quartz from the distributor's own website (and their customer's photos), and they tried to convince me that the brown worm like things were normal. I almost begged them to be fair. Then they pulled out the brochure they had and finally believed me bc the delivered stone looked nothing like the physical displays, online photos, or the brochure. Turns out the distributor had outdated displays and the newer version of this quartz was totally different. You know what? I wasn't mad. I actually felt bad bc I don't like to be of trouble to others even though it wasn't my fault. But they immediately blamed the distributor saying they made the mistake and that they're a small company so they can't check every slab. They're just the fabricators. So they told me to go to the distributor the next day. They said they'd called them to have the 3 new slabs ready for me. So I went. Did not have it ready and refused to show me all three. Told me to call G&M. So I did. I got caught in the middle. Told me they'll send photos of the other two from same lot. Ok sure. A couple days later they called me and told me to go in their office to physical okay the 3 slabs. Won't send photos. Now I was getting annoyed. I seriously devoted a lot of time to doing their bidding. My job matters too ok? I already went and they never apologized for wasting my time by not having it ready. Not only that, when I went again - they didn't have the slabs ready and get this - got mad when I asked to see all 3 slabs. They seemed so annoyed. They wanted me to peek at it sideways while it was stuck between two other slabs. Seriously? I'm doing what they asked me to do. I took extra time from my work day to verify the slabs. Shouldn't I be the one that's annoyed? Later on, they got annoyed bc I asked for final measurements. Got yelled at. Made a show of telling me how they use templates and would need so much work to tally that up. Told me to measure it myself. Told me that if every customer was like me, blah blah blah. I just left. It was so rude. Spoke to owner. He apologized but didn't take responsibility. Made excuses. Said they were understaffed and stressed. Said his mom in law was in the hospital. Said he would send me measurements that day. I said don't worry just send it within a week. I felt terrible for him. Nothing gets sent even a week later. But I get a call the day before install that they need to remeasure that day. Ok fine I change my work schedule to be home. The next morning I called to make sure they leave a wide enough opening for my stove bc they didn't during the first install, and the owner said his mom in law passed. Well that's terrible. They can't come that day. Told me to call the office for a reschedule and they wouldn't know when. Maybe tomorrow. Ok I'm fine with that. So I email the office. No response. Later that day my mom called. She happened to be at the home and apparently they showed up to install. I rush home from work. This is not professional behavior at all. I'm at their beck and call. Wait, they didn't even call me. Did they forget that I was their customer? Not their slave? It was going fine until Jose one of the guys starts giving me attitude. All I asked was that they control the dust bc they started cutting the quartz indoors. Stone dust everywhere like a white cloud. I had kids in the home breathing this in. Beforehand they told me they'd cut only a faucet hole in the garage but here they were trimming a lot more than the faucet in the house. But the thing is I would've been understanding if they just tried to control it better. Instead Jose gave me so much attitude and told me to call the office and the owner. I did both and no one picked up. He bluffed saying they'd leave and come back next day if they had to cut literally just outside. Finally another guy there told Jose to shut up and do the work. He was nicer and said he'd vacuum it up. I opened the doors. It was still a mess but they gave me no choice. Jose said the owner threatened to leave too. Later on he admitted it was the owners son. Btw he dented two parts of my cabinets and there was glue all over my brand new hardwood floors. The other guys were fine. So if you want to be dragged around by people who have no respect for your time, home, or family - choose these guys. They kept explaining how terrible things were going for them but never really considered what it's like for me, their customer. Created so much stress for me. So many excuses. Normally I tip extra but I only gave them waters this time. Treating people well doesn't matter sometimes. They just take advantage of your kindness. read more

Granite & Marble Gallery - Kitchen & Bath Near Me - Mundelein, Illinois

See all

On Friday, 11/22/19 we had kitchen countertops installed by the very efficient crew from Granite & Marble Gallery of Mundelein, IL. Every aspect of this process was nothing short of "top notch" - - from working with Renata in the selection of product and its pricing to the installation of our countertops by Cipriano and his crew! And everything was coordinated and over-seen by the owner and CEO, Darius, who was on site and personally followed up with us. My wife was over the moon with happiness; the truth is, we are both highly satisfied! We give the highest marks to this company and their entire staff!! ~ Thomas & Karen Kleinhenz read more

Granite & Marble Gallery - Kitchen & Bath Near Me - Mundelein, Illinois

Renata & Darius are fantastic and do a great job! Beautiful workmanship! Love all to Quartz & Stone tops they have done for us!

I chose to stop by their store based on the positive Yelp reviews. We selected a remnant from their warehouse for a small bathroom project... a week later it was installed a looking great. It was fast, fairly priced, and done by true professionals. read more

Granite & Marble Gallery - Kitchen & Bath Near Me - Mundelein, Illinois

We've actually had two jobs done by Granite & Marble Gallery. The first was a small bathroom vanity top in May of 2004. The second was a much larger (6-foot long) vanity with double under mount sinks which was just completed and installed. We were happy enough with the first job to be a repeat customer and were just as happy with the job they just completed. Renata was a big help in picking out granite for our project and we were able to do both jobs with remnants we selected in their warehouse/shop in order to keep the cost down. We found their prices were extremely competitive and we were very satisfied with their installers and the finished product. Both projects were also completed very timely. I would recommend Granite & Marble Gallery to friends or relatives and would use them again if we had another granite project. read more

They removed our granite kitchen countertops and replaced the tops with new quartz tops. They did an excellent job at a great price. Their office and production facility are in a building with several small businesses. It is a small showroom. I prefer that to a big, glitz operation with more overhead. I found them to be straightforward, no nonsense, friendly and professional. We selected our quartz elsewhere and I thought the price was a bit high. I searched the internet and found Granite & Marble Gallery. After reading the reviews, I decided to give them a try and visited their facility. Their price was great. They delivered fairly quickly, and did a great job! I would buy from them again. read more

Their website says to "visit their showroom" if you could call it that. It's a tiny office with a snarling, unfriendly dog and even unfriendlier people working there. Unhelpful, frosty woman basically told me everything was "very expensive" but did not give me actual prices and also told me that "no one does that anymore" when I said what I was looking for. I felt like Julia Roberts in Pretty Woman when she tried to go dress shopping. I guess they have so much business they can afford to treat potential customers rudely. read more

Moved it to five stars. We noticed a small scratch, called them, showed the next day and repaired it with no problem. I can't even find where it was! Great company! Thsnks again! read more

This location is tucked away, but it's well worth the search. My two bathrooms' counter-tops look fabulous. I actually need one more piece for the third bathroom so I'll be going again soon. There was no sales pressure, they had enough stock on hand for me to find something acceptable, and everyone I dealt with was polite and efficient. There were no problems of any kind with either project, which is always a plus. Working with the Big Box stores, something always seems to go wrong. I didn't give them the fifth star because...I don't really have a good reason. read more

Granite and Marble Gallery were fabulous! Darius who is the owner is very knowledgable and creative. We went to one of his suggestions for picking out our quartzite And there was a huge inventory to choose from. We were able to come several times and meet with Darius and He was always very accommodating. Also , Renata the real boss was friendly, efficient and has designer ideas to share. We highly recommend Granite and Marble Gallery to anyone building a costume home or a remodel like ours was. read more

Very professional! Amazing selection of granite and other stones. Takes the time out to help you.

I don't know why anyone would go anywhere else! Just had our kitchen done, and from start to finish Granite & Marble Gallery was professional, on time, and did an EXCELLENT installation job. I looked at many places, was amazed at how expensive some are, how rude some are and how "could care less" some of the competition are. From the minute I walked in, the level of expertise, advice and customer service was great. The men who came to measure and install were great. So happy! read more

The time I spent in the office/showroom with the lady who works there was very pleasant. I was only buying a remnant for a small bathroom, but she treated me as if I was buying thousands of dollars worth of granite. Due to delays in starting our project, the remnant I chose (& put a deposit on) was in their building for a couple of months and they never said a word about it being there for so long. However, this is where the stellar service started to decline. When the vanity was finally in place, a gentleman from the company came out to measure so the remnant could be cut. As I know nothing about granite fabrication, I kept trying to tell him that I needed three holes for the faucet & handles. Rather than tell me that he didn't need that information (they drill the holes on their truck in the driveway before installation) he ignored me & was very dismissive. The two men who came back to install the counter were friendly. However, I believe they may have made a hairline crack in my mint-condition, vintage sink when they removed the old drain pipe. Also, my contractor pointed out that the holes for the faucet & handles were surrounded by large chips. (It was his opinion their drill may have been dull.) If the bases of the hardware hadn't been as large as they were, the chipping might have been exposed. Also, the hole for the sink is not smooth but very rough and bumpy. I know this company has an excellent reputation. Anybody can have a bad day once in a while. To end on a positive note, contrary to another granite place I visited, this one didn't try to sell me something I didn't want just because they had a leftover piece to unload. read more