Took the car here as an authorized service shop for Vinfast. The work that needed to get done was…read morea software upgrade which was supposed to be a job that lasts a few days. In total the car was in the shop 44 instead to my disappointment. Contributing factors included Vinfast's transitioning to this new support model and potentially supply chain issues, since parts are coming from Vietnam. But to the shop's scope of responsibility, there needs to be improvement in the following areas: customer communication, service intake, quality assurance testing and customer handoff. For Customer Communication - they need to be proactive, I found myself calling for updates instead of being proactively updated. Many times when I call the tech is not available. Service Intake - I scheduled an initial appointment only to be told I should drop the car in the morning instead of the afternoon, which was scheduled by RepairWise (the appointment vendor they use) Qualify Assurance Testing: I drove off and found some functions are not working. They did a software update and took 45 days. There should have been thorough testing. Customer Hand Off - they should have reviewed what was done to the car and the features of the new update.

I just called Savy Autobody for a quote, and I'm honestly shocked at how unprofessional the…read moreexperience was. As soon as the phone was picked up, all I heard was a rude and dismissive "Yeah!?" No "Hello," no mention of the business name--nothing that even remotely resembled a proper greeting. Confused, I asked, "Is this Savy Autobody?" and the response I got was a lazy, almost annoyed, "Umm... yeah, who's this?" At that point, I knew this was not a place I'd ever trust with my car. For a business that relies on customer service and trust, this kind of behavior is a massive red flag. If they can't even answer the phone with basic courtesy and professionalism, how can anyone expect quality service or honest work in their shop? This felt more like calling someone's personal cell phone than a legitimate business. First impressions matter--and this one screamed disorganized, careless, and disrespectful. I won't be giving them my business, and I'd strongly advise others to think twice before doing so either.

They rebuilt my Porsche 986 boxster and made it look better than any boxster that's out there. Got…read morea full repaint, part installations, and body work done to make this abandoned Porsche look like a modern day Porsche. They did all the work in about a month and I'm actually amazed with the results and glad they fixed it up. The paint job is Kandy Brandy Wine and it looks wicked when the sun hits and the paint sparkles. No doubt worth the wait and would definitely recommend them for any custom job you have. I mean the pictures show the work for themself so you can just have an idea about the amount of talent these guys have.

Luis is a really dishonest person. Kept my car for a 6 weeks and never fixed it. Every week he…read morewould tell me he is ordering parts and then make another excuse. Tried to charge me $2800 storage while my car was getting repaired. Had to call the police and Bureau of Automotive repair to get my car back. If you have issues with this guy please file a complaint with Bureau of Automotive repair at this website so they can check if your claim is valid. https://www.bar.ca.gov/complaint This guy is a professional liar. Stay away!

This is the second time that I've had my car repaired by Tran Auto Body Shop, and both times have…read morebeen flawless. Quality repairs, honest conversation and pricing, timely responses and turnaround time, and fabulous customer service. As a woman, I didn't feel talked down to or hoodwinked, and although I never want car issues again, I will go here every time if I can! Please consider giving them your business - you will be so pleased!

Great quality work. I had both of my car worked on by them. Reasonable price. Highly recommend it!!read more

Pretty quick and helpful, their quality of service is excellent even when they are very busy…read more Fairly priced in my opinion as well.

Luis took care of my car…read more Good communication, got my car back up and running. Been about 2 weeks since I picked up my car and she feels like normal now.

I had a 5 star experience with this place! I loved the staff ... they were professional, courteous,…read moreand so friendly. I felt like friends by the time I picked up my van. They repaired my van for a fraction of another place I got a price from in Berkeley. Fast and great quality !

The staff A-1 Martin's Autobody & Frame is the real deal. They made sure my car was back and…read morerunning like nothing happen. They take pride on their work and take there time to ensure the vehicle is put together in the best shape. They give the piece of mind that everything is going to be okay. They communicated with me during the process of the rebuild. The owner Martin and Jonathan are great at what they do made the process smooth and they easy to work with. The experience felt like I was talking to a family member friendly and kind you just cant beat that now a days. They are straight up people made out of the right stuff and willing to work with you upfront. Thank you for getting me back on the road. I definitely recommend this shop your first stop shop, I can attest there work speaks for itself and represent there name very well. Thank you A-1 !!

These guys are absolutely awesome. I had a hard time finding any other spots that would help me out…read morewith my door locks issue (non-collision related, just an old car). Bello was immediately helpful, friendly, informative, professional, and fair. He helped me understand what was going on with the old locks and old keys. He replaced the handles, and helped me find the most affordable option for new keys -- and thankfully it didn't break the bank. He also resealed a rear tail light that was taking in water during the rain. He solved all my problems! I absolutely trust these guys and recommend them 10/10. I hope I never have to deal with any collision work, but if I ever do, I would definitely come back here. It's rare to find a car repair shop this great -- this is one worth bookmarking and telling your friends about.

These folks are amazing. I brought my Tesla to them for an out of pocket repair because I just…read morewanted the car to look normal again. Huge shout out to Manny. He did an excellent job. As requested, he focused on putting everything back where it was supposed to be and politely pointed out that the remaining cosmetic work would have cost thousands. I really appreciated the honesty and restraint. Highly recommend.

I first talked to Kurt a few years ago about replacing the rear hatch door on my car. I ended up…read moredeciding not to fix it--But a few months ago I got hit and since insurance was covering the damage, I came back. Kurt was super helpful about working with the insurance company and their work was superb. Give them your business!

I've now brought Koehler three different repairs over the last two years. I really appreciate the…read moreopen dialogue about how to minimize costs while maximizing results. All three repairs were done without insurance and Kurt was very sensitive to that. I appreciate the clear communications. In the first repair, Kurt on-the-spot bent a piece of metal away from interfering with the tire so it was safer for the few days before I could bring it in for a proper repair! He did that whether or not I was going to use his shop. Family run. I have recommended them to friends and would use them again.

Daniel did an amazing job repairing my car! Quick turnaround on a quote, the work was professional,…read moreand everything else was on point...communication, attention to detail etc. And he takes insurance! I'll definitely recommend him to all my friends.

I love these guys! I just called Daniel because my son got into a wreck on I-80. Not wanting to go…read morethrough his insurance, trying to avoid changes to his insurance premium, we immediately called Daniel. He gave him a very affordable flat rate price to completely fix all the damage. Yep, I know my son is safe in his hands. Affordable, reliable and quality work is what I know we're going to get with Daniel! Thank you so much! I will upload pictures later.