They were not honest from the beginning. I thought they were going to help me fix my car but didn't happen . Very disappointed.

I took my car there for some bumper and side panel repair due to being hit by another car. The customer service was amazing.This place was so great! My car looked brand new when I picked it up. They even detailed my car. I will be going back! read more

Kind, honest, and wonderful staff. These days it can be challenging to find experts you can trust, so BAF is a good find.

I'm surprise that this auto shop doesn't have alot of reviews. This shop deserves more than 5 stars! I love their professionalism especially when i talked to them over the phone for the first time- really friendly and welcoming. I was referred by AAA to a few car shops and i'm glad that I picked this place. Thank you for putting my car back to normal. Thank you for installing my wheel locks for free! Whattt? Yea thanks JR and staff. read more

Definitely deserves the 5+ stars! The receptionist is wonderful! She answered all questions I had for her and was patient with me! I'm glad I had both help from receptionist (horrible w/ names so please forgive me) and estimator, JR to help me with the process! I love their attitude and communication skills. Although they were booked for a couple weeks for my car to get in, it was worth the wait because they got the job done, and did an efficient job on my car! Super understanding with getting my car in and out of the shop with my convenience+ schedule! Overall made me feel very comfortable and highly recommend this place. read more

A couple of weeks ago, when I went to get into my shiny, light-blue blue Civic and saw that both driver's side doors had been keyed (long scratch from front to rear), my heart just sank--it was like my sweet new (for me) ride had been violated. After realizing I couldn't deal with it myself, I called AAA and made a date with the body shop in San Pablo that they recommend. I was more than a little wary, as AAA had sent us to a shop in Berkeley 15 years ago for a paint job that began peeling after just one year. But I liked that this was a family business--father and son--and somehow I found a reference on line that was very positive, like "if your car needs body work, this is the place." The shop was easy to find, a 5-minute drive from the San Pablo Dam Rd. exit off I-80, and I was immediately impressed with how clean it was. AAA had already sent over the paperwork, and owners Sam and son JR were both friendly and professional. As we were checking out the damage, JR offered to repaint the dinged-up back bumper for just $100 more; clearly they wanted to make me a happy customer. I brought my car in on a Monday morning, and they called Hertz to come pick me up to get my rental. Friday afternoon I came back to pick up my car. The paint job was flawless. What's more, they polished the dash, put a little shine on the tires, even vacuumed the interior AND the trunk! I had to remind Sam to add the extra $100 to the deductible, which AAA requires you pay to the shop. So if you're feeling totally bent out of shape because you've been in an accident, or got a bad scratch or dent, remember: this is why you have insurance. This shop will make you feel better and make your car look good as new. read more

Hello everyone, I just had my car serviced and I am totally impressed. The professionalism displayed dueing the whole process have me speechless. I would give 100 stars. The inside of my car..well.. Hoarder is an understatement. I did not expect for them to clean the inside but it was like a new car inside and out. Thanks JR and all at BAF Antoinette read more

About a month ago, AAA asked my sister to take her 2008 Acura TL Type S to this shop after she was hit. The rear bumper and rear side were damaged. The body looked good as new after it was repaired however the rear seat was now ripped in three different areas! The seat was removed when the car was repaired (we saw this when we went to pick something up from the car). The owner says he will check with the technician to determine whether he was responsible for the damage. Of course, the technician denies doing this! Luckily, we had photos of the rear seat prior to dropping it off and we trust the owners would take care of this. We e-mail these photos over and the response we get "It's obvious that we did not damage the rear seat." WHAT? Are you joking me? Instead of going down there and being confrontational we filed another insurance claim... read more

If I can give them more than 5 stars, I would. It was an unfortunate event that brought me here but I'm happy that I did given the situation. I was referred by AAA to get my bumper fixed and JR & the staff were all such a pleasure to work with. Everyone was extremely nice and friendly. They made sure to keep me updated with the status of the car. The repair was finished in a timely manner and it looks good as new. They even cleaned and detailed the interior which I thought was a wonderful touch and much appreciated. The service and my overall experience was amazing. I will definitely keep them in mind for future car needs and I'm hoping no one pulls a hit and run on me again! read more

Had my car repaired after a minor accident and I can honestly say that these guys are good at what they do. My car looks brand new again! I really appreciated the open communication from JR on how things were progressing. Awesome customer service and the repair went alot faster than I had anticipated. Thank you to everyone over at BAF that made this a pleasant experience. Andre P. read more

Took My Car To Get Repaired After An Accident And I Have To Say They Did An Awesome Job.... Go Check Them Out If U Need Body Repair Done To Your Cars read more

BAF Complete Auto Care - This is my car that got fixed BAF they did an awesome job even had my windshield replaced. Check them out for repairs.. - Body Shops Near Me - San Pablo, California

I usually never write reviews but this body shop did such a good job I just needed to share! My truck needed a front bumper small paint job all going through AAA they literally got me situated in less than a day and by a week my truck was fixed and they even went a little over and fixed other little things on the way! I couldn't have been any more happy with their service. Great communication as well they kept me updated and called with information every time there was a update. read more

I will give the guy who helped (or rather didn't help) the benefit of the doubt and maybe he may have had a bad day but his customer service was horrible. I recently went to ask if they were able to do a bumpsteer adjustment and the guy said you usually do that if you change your suspension. cool, so I said yeah my front suspension has been changed and needed a bumpsteer kit installed per the parts manufacturer's recommendations. The guy then went on to tell me you never get them right on old cars and looked at me like I was stupid while he proceed to ask "do you even know what Bump steer is?" I explained to him what I understood it to be and he stated, "oh, ok, yeah most guys that ask about bump steer don't even know what that is?" All I wanted to to know was if they did the adjusting to bump steer but rather get the beat around the bush and get insulted until finally he says "we don't like to work on projects" Couldn't he have said that from the start? I guess not. I hope others have a more pleasant experience thank me but i'm through with BAF. read more

I've been a customer for years, very reliable and quick! The customer service is outstanding very friendly and informative if you have any questions! I always come here for my all around wheel alignment, I don't think there's anyone that beats their price! Best spot in town!! read more

This is the best place to bring your vehicle. Trustworthy, attentive, and professional staff deliver top-notch work. A tree fell on two of my cars in my driveway, causing a lot of damage. The repairs have been completed and there is no sign of any tree damage. The best part is the customer service. They care at BAF! read more

This place is amazing. They do really great work and are extremely accomodating. I wouldn't work with any other body shop. And.....they work with AAA so the repairs are guaranteed. Regardless, I would still go here! Just call and talk to JR if you have any doubts or hesitations. He is really great and, like I said, accomodating. This place is amazing : ) read more

Bay Area Frame (BAF) is awesome ! I had a problem with my Toyota, that the Toyota dealer has been unable to diagnose / fix, even with their "top technicians" trying to figure it out. I had a hunch it had something to do with the frame. I took it in and 4 hours later BAF had it diagnosed and fixed for a very reasonable price. I would DEFINATELY recommend them. read more

BAF is awesome! JR and the staff are super nice! my car was hit in bumper twice and both times I have brought it to BAF it get it fix.. they're fast and keeps you updated with text messages! Which I think is awesome then us having to call and check.. Thanks BAF! read more

This automobile shop is a gem! The owner and customer service from the staff is AMAZING! My scion Tc got rear ended and had to get my bumper fixed. The guys did an amazing job. I wasn't able to pick up my car for a week and a half due to going on vacation and the owner let me leave my car there till my husband and I got back! I got my car back today and it is spotless and looks brand new! I HIGHLY recommend this place! Thank you BAF Complete Auto Care for everything. read more

I am happy that JR was able to open the car door and charge less then what ford was going to charge and in half the time thanks from now on me and my mom will bring the car to Baf complete auto care because they r honest and family owned thanks u guys r life savers read more

BAF did a fantastic job on my truck, and even finished it a day earlier than promised. They were great at working through the issues with my insurance carrier and were able to help get all of the repairs covered efficiently and with no hassle. The workmanship was top notch, and the vehicle was delivered back to me fully detailed and looking brand new. They stayed in touch with me through the process, with frequent updates even without me asking. I enthusiastically recommend them! read more

They could have just let me walk away, but instead they made a life long customer. I normally do not write negative reviews or positive ones for that fact because I feel anyone can have a bad day any day even if it is extreme to the good. But, this situation and business deserves a great review for customer satisfaction and service. The laws of nature work against us most of the time. It did for me today, but then something unexpected happened. And, this is the case today, when they made a customer out of me and retained me instead of allowing me to return to the endless churning-like washing machine between customers and businesses. In short, I was told on the phone that I could come to an open slot 'immediately' if I get my car there in 20 minutes. I did that. But, the guy who received my call did not let anyone know I arrived. I sat waiting for someone to help me, but after 15 minutes in their parking lot, I noticed another customer slithered in and inadvertently stole my slot. To his defense he did not know. But, really he did know after I explained our situation to the serviceman taking appointments. He just stood there listening. Anyways, he got serviced first! I don't fault that other customer, but I do not appreciate him knowing the situation and not stepping in and allowing the customary first-come first-serve rule take precedence in a social dispute such as this. Everyone is in a hurry it seems these days. At this point, I felt forgotten. I told the serviceman technician I wan to to speak to that guy who I spoke with on the phone. I walked into their executive office. Let's face it. He dropped the ball and he knew it when I confronted him. But, then, something special happened when I was explaining to him how I felt. A lady, who was also in the office, stepped in and had all the right words. It was like a mom. She sympathized with my situation. It really wasn't fair at all and she understood. She accomodated his error with a lowering their already fair price for the service. She invited me to their brewed coffee or beverage and was showed very hospitably to their waiting room. There wasn't anything to argue anymore. I was sold, defused and felt respected. Now, I am waiting for an hour before my car is seen and I have spent 75 minutes there without service. The serviceman mechanic nicely pulls my car in for service. The service man helps me, speaks to me and shows me areas which need the work. I promised to have the work done and return with a clean bill for the certification I needed. He didn't have to tutor me anything. This place is the right place for your brake, light or auto mechanic business. They are affordable(low labor rates), friendly and cordial. And, most of all, I know they care about people and appreciate allowing people to leave with the top tier sense of customer satisfaction. I highly recommend this shop because of excellent customer service and it has that mom and pop feel for a business. Rare these days, but allow this testimonial be proof in itself, because I do not write any review usually worth writing for. This one, yes. I submit and give credit when it is above and beyond. 5 stars today! As for my part? Returning good for good? I appreciate what you did so much I feel I owe you all a nice set of Noah's Bagels and better coffee early morning delivered, coming soon. Thank you BAF Complete Auto Care! read more

I have used BAF Auto body at least a hand full of times. They take such great care of me and my car. I swear I have the worst of luck and it seems like I'm always a victim of hit and runs but Sam Jr at BAF makes my life a little easier by always taking great care of my car. read more

Years ago, my Dodge Ram was t-boned and they fixed it good as new, even with a bent frame. Now my Kia Soul got hit for the second time in 2 months. The first repair shop I took it to I was not happy with so I ended up back at BAF and couldn't be happier with their customer service and repairs. Good as new! So glad they now work with my insurance company directly. No hassles! read more

They are knowledgable, detail oriented and seem really honest. The finished product, post repair, is visually indistinguishable from the original. (I am sorry to hear Nikhil's story and believe that he was right - it's not always easy to admit fault when your employee denies it). I always work with JR and when the cheezy pretend tint on window was peeled off during the time they had my car, he immediately said he'd have it fixed. Good people I believe and their work looks great. read more

This family run business is GREAT! I hit a raccoon driving home for spring break which did considerable damage to my car. I told them I needed the car fixed in five days because I had to drive back to Washington to get back to school in time, and they rushed it and got it done in four. The damaged part looks brand new and when I gave them my car and it was very very dirty and they made it sparkle inside and out! read more