Holy Smokes! What an outstanding group! Faisal was first dispatched to me and he helped with what we thought was a simple battery replacement. Man thats not the case - my truck was a night mare! Faisal went above and beyond, tried everything under the sun including looking up tricks online after my battery swap triggered a security lockdown of my truck, (which is an old 1994 Dodge Dakota that is LITERALLY falling apart, so the fact they did this work WAS INCREDIBLE!) After again, trying everything he could, Faisal went above and beyond and contacted his dispatch - getting his manager's on site to attempt to bypass my lockdown as I DID NOT have the original key to make a difficult manner even more bleak. After valiant efforts by TWO PARTIES now, I was prescribed a solution to be taken with a local alarm specialist. Now for the outstanding part - Faisal contacted his friend, Ahmed, whom I had fatefully met once before concerning this nightmare truck, and this bright gentleman had been so kind to then have taught me how the nuances of my analog truck when my dumbass couldn't figure out why it wouldn't start then (*hint cycle your gears) now, Ahmed is a wizard. Let just say that. Where I had no absolute hope, and honestly was just stoked they gave it a 3rd attempt which was so freaking endearing when you really don't know how a simple problem can escalate into such a complex issue, which was entirely MY FAULT for having a truck that is literally falling apart - Ahmed got the truck started where NO others could, and where EVERY search online indicated it would be impossible based on the parameters of me not having the original key to the factory alarm system, which oh yeah, guess what Ahmed said - my truck didn't even have the factory system installed - Say that again? Ahmed is a WIZARD! He should be on YouTube!!!!!!!!! Because all the car forums, videos posted, Management, everything online, all parties agreed that this was a game over situation. Faisal didn't give up though on helping me out, which is so rare nowadays, and I mean the fact that he even got his management to deploy (AND THEY EVEN TOOK THE TIME TO HELP! Thanks A&B Towing!!) had warranted this lengthy review from me, but no way lol theres was so much more! after all efforts had been made prior that really there was no need for Faisal to even have gotten his friend involved, but he did. And damn, Ahmed achieved the impossible!!!!!!! Such incredible talent, skill & customer service and most importantly teamwork @ A&B - Towing This was probably the best experience I've ever had with dude, admittedly WAY TOO MANY experiences with AAA Service Members. Thank you to the Management & most especially Faisal & Ahmed over @ A&B Towing - 1785 Monrovia Ave, Costa Mesa, CA 92627 read more

Had to call CHP on A&B to get my girlfriends car back after they illegally impounded her vehicle yesterday. I was with my girlfriend transporting her medically fragile daughter from SD to LA when our car broke down on the side of the 405. After an awesome chp officer pulled over to help and call an ambulance.Knowing my gf had aaa she requested a tow truck to tow her car to thaw nearest Mitsubishi dealership. When the driver showed up he had us down as a flat tire not a broken down car with no power. Anyway since we had no power my gf could not get into her trunk to get her ID to show the driver. All she could give him was her information by mouth. Anyway before leaving in the ambulance with my gf and her daughter the tow truck driver said he was going to tow it to the nearest Mitsubishi dealership. We then continued on to Los Angeles. What happened next is where they really screwed up! Instead of towing it to our desired location the driver took it to his impound and held it hostage for $200.00 until I called law enforcement on them. A&B then called back after I explained what was going on to the local chp SGT. They called to apologize and then tried to blame it on the officer who helped us earlier. Um too bad they keep logs and the officer didn't not do a thing wrong. This place is shady and beware of the skinny ginger driver with a beard, he's not the brightest. Watch they will probably figure out how to his my review. So I'll just keep posting every time love to copy and paste! read more

FIVE STARS BECAUSE OF YOUR EMPLOYEES. I recently had an experience with AAA, they called in the local Orange County company and it turned out to be a bit of a saga, but with a happy ending. Initially, I called at 2:00 pm when my car refused to start. The first truck that arrived had a flatbed but struggled to get my diesel all-wheel-drive into neutral. Despite the hiccup, the driver called for backup, and Frank with a wheel lift came to the rescue. Frank, understanding the limitations, stayed with me until Joe M arrived with the flatbed. Joe M quickly assessed the situation, confirming that he was the right person for the job. Within 10 minutes of his arrival, my car was securely on the flatbed. What stood out was Joe M's exceptional customer service. He made us comfortable inside the truck, cranked up the heater, and even went above and beyond by taking me to retrieve my second car so I wouldn't be stranded. Despite the initial challenges and the need for three trucks to figure things out, Joe M's professionalism and dedication turned the situation around. My son and I are sincerely grateful for his efforts, turning a potentially frustrating experience into one that showcased the true essence of customer service. Three's a charm indeed, and Joe M made sure it ended on a positive note. It's employees like Joe that truly make a company successful. A special shout-out to Frank, the second tow truck driver who called the third truck, and Joe M arriving in less than twenty minutes. read more

Key fob was not being recognized by car so I called AAA to get myself towed home for the night as it was 11PM and had no way of securing my car. Lee was my tow.. trucker? towman? he arrived over 30 minutes sooner then estimated by AAA. He was very friendly and was both professional and knowledgeable. He swiftly was able to get my car moved and loaded onto his rig and even took the time to explain what he was doing as I anxiously hovered. I was concerned about towing because the car is rather new and I didn't want to damage either the bumper or under paneling like I had happen to older cars I've had towed. Turns out my car has a removable panel on the bumper that hides a tow-hook mount attached to the frame so I had nothing to worry about. When unloading my vehicle he even went the extra step of realigning my vehicle closer to the curb for me as he felt it was just a bit to far into the road and he didn't want to see me get a ticket, Thanks man! read more

Mike S & Ihab came to help me get my work truck out of the mud @7am in Costa Mesa. I was on the clock and got stuck driving thru the grass in a public Park. Mike wasn't even on the clock and came to see if he could help. On first glance it looked like we could get it out with the help of some block wood, which we tried and could not do. (I thank the guys for trying at least) and they advised me that it would Cost 250$. Because it's in a private park and not on a Main Street or side street. I didn't hesitate one bit because this is my work truck and I needed it right away and could not let a car sit in the park. Long story short these guys hooked up the wench and pulled that sucker right out. Professionals at their best! Couldn't have asked for more. Give Mike S & Ihab my best wishes and thanks so much for everything . You guys deserve a raise and a vacation! read more

Scammers and criminals running a racket. Joe lied to my insurance to stall them over a weekend just to squeeze three days of extra fees out of me, and then lied to my face claiming "oh they just didn't hear me right" without even looking me in the eyes, completely disrespecting and dismissing me regardless of the fact that two people with my insurance corroborated the story. Nothing but crooked, unaccomadating criminals working here. They deserve to be reported and shut down if they think they can just take advantage of everyone they want, but they have a deal with FVPD and are as untouchable as that corrupt department. First rate liars through and through, I only hope more innocent people aren't taken for the ride I was, but I know I wasn't the first and I won't be the last. Watch out for your own sake. read more

My car would not start and I called AAA. Fortunately, Ihad of A&B Towing came to my rescue. I have been with AAA for thirtyseven years and I have never dealt with anyone who responded to my call, as kind, compassionate, professional and respectful. He went above and beyond in helping me get my car started. I am sixtyfive years old and very rarely do I deal with a young person who shows so much respect. It was a wonderful feeling. This young man is a true gentleman and he gets the job done quickly and with a smile. It was a pleasure having him come to my rescue and if I ever need a tow, you can be sure that I will insist that AAA calls A&B Towing and ask for Ihad. Thank you so very much, Ihab, you are the best. Ann Marie C. read more

Look, I'm an idiot. I know this and I've accepted this. I've locked my keys out of my car no less than at least six times, so I'm no stranger to lockout services. When I tell you that these guys were hands down the fastest, most professional, and politest response I've ever had, I mean it. The technician, Adam, was there in 20 minutes and he had me unlocked and in my car in no less than 3. I honestly didn't believe it when he said he was done. I wish every service in ever industry had provided the same level of quality and customer satisfaction that these guys brought to my unfortunate incident of flash stupidity. 10/10, absolutely satisfied, wish every dumb mistake I made could be solved this easily. read more

I recently needed a flat tire changed on my car so I called AAA, they sent out A&B Towing. I received a call from Alonzo and he told me he was on his way. I always get a name just in case. Anyways he came out offered me some water and changed my tire. He even told me a place close by to get my tire fixed. He was extremely courteous and knowledgeable. I came on here to see the reviews and was troubled by a review from a few days ago from a woman that claims the drivers are "illegal Aliens" and don't speak English. GET A CLUE LADY! Are you seriously that IGNORANT!? If all the drivers there are like Alonzo then by all means send out A&B drivers to me any time I need service! Good JOB A&B TOWING! GOOD JOB! read more

My alternator went out on the way home,,,,called for tow,,,,the driver called in 15 minutes,,,said he's 15 minutes away,,,,got there fast,,,,,his name was KHAIR,,, he was polite,,,assured me he can load it safely,,,,,I know nothing of the towing work,,,he loaded it,,,i watched his every move,,,,,he drove safely,,,,,but the heater on,,,i was freezing,,,,at the end of the TOW,,,,I tried too tip this man,,,,HE REFUSED,,,,Can u believe that,,,,its unheard of,,,,,,,I GIVE THIS COMPANY 10 STARS,,,,,OH,and the dispatcher Yuss was concerned about my safety,,,she realized we were SENIORS,,,,,She said she called driver and made it what they call,,HOT CALL,,,,means get there fast,,,, YOUR MY ANGEL YUSS read more

After hearing a loud thumb and thinking I had a flat right rear time I pulled off MacArthur to check out the problem. Before I could get out of my car, A and B Towing pulled up behind me having seen the wheel coming loose. Driver/Tech Mohamed Idris (124188) had spotted what could have been a very dangerous situation and followed me to a safe location on Fitch. He suggested that I take photos as someone might have been attempting to steel the wheel--which might have been the reason it was coming off and a lug was missing. In short, he helped me secure the wheel and I was on my way--Thank You Mohamed Idris and A and B Towing read more

Jose Marquina went above and beyond to ensure our vehicle was handled safely, and even pushed our vehicle out of the garage in several positions in neutral in order to load it onto the tow truck. He has a very positive, friendly, courteous, and professional manner with a "can-do" attitude. He was not adequately informed by dispatch of what was required to assist us, and still ensure our needs were met with excellence. We are grateful for his service today despite the initial challenge. He deserves to be recognized for his outstanding service!!! read more

If you get a tow from this place, keep your fingers crossed that Carlos is the one to pull up. I expected to have someone put my car on the back of the tow truck and transport it to the shop. What I didn't expect was the effort Carlos put into trying to get me back on the road. Not only is he very respectful and friendly, but the guy got under the hood and under the car and TRIED TO FIX IT. He spotted things wrong that the mechanic didn't bother to find. Hands down, the best service I've received in a long time. read more

Joe M came to my rescue he is amazing he went out of his way to help me and my kids from being stranded I had called AAA and they had said it would be a 3-4 hour wait and he called dispatcher to be able to come get us sooner AAA should be ashamed of themselves to treat loyal customers that way but thank god for Joe M from Abtowing for standing up for his customers if you need a towing call Abtowing and ask for Joe M he's an amazing man such a kind soul thank you Joe M for everything #Givehimaraise read more

Will try to make a long story short here . . . through a very stressful situation and a bit of confusion, Chris from A&B was able to come through for us with timely communication and precision towing skills. Picking up our vehicle under certain circumstances and then dropping it off in the exact location we needed, was not an easy task. However, Chris remained calm, courteous, and understanding through the entire process. Definitely thankful for his service and professionalism! read more

Faisal arrived within 15 minutes of my AAA call. I always give room for their schedule, so this was just an added plus. I needed a new battery, and Faisal was professional, kind, knowledgeable, and had just outstanding customer service. A pleasure to have him! He switched out my battery seamlessly. In another 15 minutes, all was well and my car started right up. Thank you A & B Towing and Faisal for the BEST service! read more

Lee came to the rescue! We accidentally locked our keys in the car after yoga. It was so cold outside and he arrived so quickly! He was very respectful and pleasant. He walked us through everything he was doing. He quickly opened the car door within minutes!! He is a hero. Lee is the best. We will definitely be requesting for him next time if we have another brain fart and lock our keys in the car. Thank you Lee!!!! read more

Called AAA having problem with my battery. They had A&B Towing come out to take a look at it. Henry came out with in the 30 minutes and checked everything out. My car needed a new battery. Henry installed it,checked a couple of other things. Sign the papers and was on his way in about 15 minutes. Henry it was a pleasure doing business with you and keep smiling!! Love when people love there job!! Thank you!! read more

My car broke down on the freeway and A & B towing was very helpful and arrived quickly. But more importantly, the man who showed up and have me a ride back was extremely friendly and made me feel secure in a bad situation. His name was Sam and he quickly loaded my car onto his, and towed us back to a gas station near my house. A & B towing did a great job and Sam was awesome. Give that man a raise!!! read more