Selection is decent, and stays current with most of the latest and greatest models. However, I found the staff I interacted with to be somewhat dismissive and a tad smug. I'd understand the lack of patience and general condescension if it was during a crowded time when there were several other customers to tend to, but I appeared to be the only customer in the store at the time. Due to this negativity in their attitudes, I simply purchased the exact same TV from a competitor for the same price they quoted (actually, $50 cheaper with a rebate). read more

Before shopping at A&B, my husband and I went to a high end media store, and also Best Buy. With that prep behind us, we thought we knew what we wanted. But A&B had a TV display area second to none, that made it crystal clear that we wanted a different TV. We did not think A&B would offer the sound bar and bass speaker we had decided on, but to our surprise, A&B sold that as well. We got a much better price than we would have gotten elsewhere, with friendly personal service. We have called A&B several times since for insurance documentation and service after a lightning strike. A&B gives awesome customer service. read more

They are definitely adept at selling so know what you want and your facts before going in otherwise you leave with a whole lot more than you expected. I had over $300 in Best Buy dollars, but made my purchase here because of the honesty when it came to price matching. Best Buy gave me excuse after excuse to not match a price, all of which I pointed out were erroneous: item not new, no return policy, no free shipping, no warranty, not a national dealer, and some more. John on the other hand took us directly to LGs website to show us that LG recommended not purchasing from the retailer. He then matched Best Buy's price without question. This will be where we purchase all future TVs and anything that goes with them. read more

I spent a month searching for an audio solution to no avail. But when I walked into A&B TV and explained what I was trying to do, the answer was "Of course. we can help you with that." The staff was terrific. Answered all my questions, gave me excellent technical advise and the price was less than I thought. It was refreshing to talk to someone who really knows their products. Thank you and your team. Everyone else I spoke to said I couldn't integrate my older wired system like this. Only A&B TV gave me the options I needed. read more

We drove 30 min to see a projector in this store . My husband talked with Andrew over the Phone and since he said he will give us a deal we drove there . When we were there when my husband said we were expecting more discount than what he offered he just said thanks for stopping by and walked out of the room. Seriously is this how you treat your customer ??? Atleast you could suggest less expensive product or explained your position than just walking out . He made us feel like we wasted his time. Not coming back for sure even he offers less price than other stores. read more

This is a great store. Harlan was a joy to work with - no BS, straight to the point, good deals, etc. His team installed the TV and sound and taught us how to use them. Really professional through and through. Do not go to a big box store - go here - the service is 1000x better. read more

I've bought lots of electronic goods before at A&B TV, TVs and stereo components, but I am very dissatisfied with the way the store has evolved over the years. It reminds me of going to a used car lot -- there are no prices posted except for close-out items, so you have to face being hustled around scores of TV sets, say, by an unctuous salesman and pry the cost out of him over and over again for every individual item. What a colossal waste of time. There is no posted product information, not even basics like features, or size/dimensions (so bring a ruler or tape measure if you wonder if something is going to fit in your available space). And I did not see any bargains in my most recent visit. There also seems to be a lot less audio equipment on offer. And they were less than helpful about suggesting a repair shop when I had troubles with my TV set (see my review for Affordable Electronics if you dare). I can't help but feel I was ripped off on the last set I bought at A&B -- it has died after only 5 years, a high-dollar Sony Wega that is also too bulky to move and too expensive to repair. I have always preferred to patronize the local businesses where possible, but for my next TV, I think I'll be heading to Costco, where prices and information are clearly visible for all items and there is no flim-flam. A&B advertises a lot, but fails to deliver, in my view. read more

Great experience! Jefferey Webb helped us with our sonos speaker selection and didn't try to sell us anything we didn't want or need. He listened to our needs and answered all of our questions and made us feel good about our selections. He even offered to come by after work if we needed help installing or setting up the speakers. Fortunately, he addressed the set up process in the store so I felt confident while installing the speakers. This is not our first time purchasing from A&B, but my first review of them. If you are in the market for a new TV or home audio don't waste your time with other stores. Make A&B your first and only stop. You won't be disappointed. read more

My friend Jeffery, I call him that because after my experience at A & B we're friends, will take care of you when you stop in for a TV or equipment. When I walked into the store for a cable he quickly walked my to the theater section and before I knew it I was walking out with a new state of the art system for my sprawling Georgetown mansion. It was really painless and he was smiling and helpful the whole time. Now my motto is "Ask for Jeffery, he's the bestery" read more

I recently had a repair claim for a television that I purchased from A&B TV several years ago. I typically do not purchase extended warranties, but I did so in this case. The folks at A&B, and Harlan in particular, went above and beyond to make sure my situation was quickly and fairly handled. Their level of service and attention was spectacular. I encourage anyone thinking about purchasing a television to do so at A&B TV. You will be very pleased. read more

My husband and I are building a house and he has been jonesing for an awesome media room setup, living room system, and outdoor speakers!!! We stopped into A & B TV one Sunday afternoon and we were immediately greeted and helped. No pressure and great recommendations. We were given a card and told we could schedule a walk thru in our house. A few weeks later, my husband called to schedule this appointment. He was told the person scheduling the walk thrus was not in, but they would definitely get back to us to get it scheduled. Crickets...... Over a week later, my husband got a call from a man who was planning to do the walk thru asking where we were because he was on his way to our house!! We had not received any phone call to schedule a walk thru and were not in a position to rush down there. The owner called my husband saying he left a message for the walk thru, but we have never received a phone call prior to the man at our house. He claims he left my husband a message, however my husband does not ever delete his voicemails and there was no message left. And frankly- who leaves a message saying we will be at your house on this date and this time, see you there? Wouldn't you need confirmation as most people work Monday afternoons and we have clearly indicated this is a new build? We are disappointed because our initial experience with them was great. I guess if you just want to talk or buy something there in the store, they would be perfect. Since home theater stores are a dime a dozen, we have opted to use someone else. If you fail to perform on your main differentiator, how can we expect you to perform on everything else? Thanks, but no thanks! read more

Unprofessional. They were recommended to me by Best Buy to install an anti-glare screen protector at my office. After having to call them multiple times to set up an appointment, they never showed up. A week later they managed to find time to come by. They spent less than five minutes doing a horrible installation job. We would have had better luck hiring someone off the street. I called to have them come back out to attempt to redo the job; however, my phone calls were not returned. After finally tracking down the cell phone number for the guy who did the actual job, I was told that he would come out and see what he could do. Another week goes by and I am able to track him down again to see why he hasn't come by. After immense frustration, I asked for a refund, whether that be partial or whole. It took me a few more days to finally get a NO answer. I will never do business with A&B TV again. I have complained to Best Buy for recommending them to me. I am now paying over $150 for a 5 minute job that is useless and the $150 for the screen because I cannot return it. read more

Elmo helped us with every step. We are doing home theater and whole house music. He picked everything! He pricematched and walked us through everything 3hours later. He was very patient. read more

Great customer service by salesperson, Harlan - professional knowledgeable, very helpful, and great follow-up. Remote control installer/programmer, Michael was excellent - knowledgeable, efficient and willing to patiently answer any and all questions. read more

Austin has some of the best local businesses. A&B TV is one of them. Prices here are better than big box retailers and these guys know their stuff. I've been coming here for over ten years and always see the same faces. Harlan does an excellent job. I can't believe how cheap you can buy a 70" LED TV for! read more

They FINALLY did right by me after 4 months of attempting to reach them. I think they try but they need a customer service overhaul badly.

Had these guys set up my new TV and put an outside TV and surround sound system for me. Did a great job. James, Leroy and all the people at A & B were extremely helpful, knowledgeable and just plain nice people. read more

Very helpful and a great deal! This is our 2nd TV from A&B and we'll definitely go back, not only do they have great deals but their sales team is well educated on the electronics they sell and are intuitive about the customer's needs. They were patient and quick to find us the perfect TV (which was cheaper here than at Best Buy at a display price!). They even delivered the TV to our home free of charge because my husband had a hurt leg and was on crutches. Thank you A&B TV, the free delivery sold us for life - we'll be back!! read more

We LOVE A&B TV. We work with Jeffrey Webb there and he is just amazing. Over the top customer service. We were tempted to buy a tv at Costco but then thought we wanted to support a local company. We had heard about A&B Tv for years. There is something to be said for a company that has been in business for so long. We were pleased with their reviews and bought our new tv from them. They did not disappoint. Great customer service and great produce. What more could one want? We highly recommend them. read more

I bought a pair of Paradigm speakers and center channel from A&B TV. All I can say, is that this store is top notch! Elmo and Harlan both helped me on separate occasions, and let me audition speakers with my own music. The store is clean, has a good layout, and several listening rooms. There are flat-panel HDTV's hanging everywhere! So it's a great place to compare TV's side by side! There is even a mock-up Theatre Room with top-of-the-line Paradigm Signature series in it. All of what they sell is high-end product, yet with reasonable prices. I saw some good deals on other products while I was there too. I previously went to several other stores, including the big name electronics stores, and other dealers. But I came back to A&B because of their properly set up showrooms, nice atmosphere, and good customer service. All of the speakers are set up properly in the listening rooms. Unlike other stores, there are no kids or other people to bother you, when you are trying to compare speakers. Plus, they are locally-owned and have an established business here in Austin for years. I'll definitely be going back there soon to complete my home theater and buy matching surrounds and a sub! read more

competitive pricing, nice showroom and friendly staff. Let's support local business Austin!

This place really needs to enter the 21st Century. I called them asking for detail on a TV on the front page of their newspaper ad. The guy wouldn't give me the model number saying "We don't quote model numbers over the phone." Then he dissed the sets over at Costco saying they might have different internal parts when we ALL know that only the model numbers are slightly different. Look folks, I'd LIKE to buy local. But today people compare expensive equipment like this online THEN make their purchase. A&B wants to get you INTO THE STORE at all costs. Then and only then do you get any information. Guys...if you can't compete with the big dogs, go home. read more

For all your Go To needs in Audio and Video! Harlan is the best! Been using these guys for 15 years at least! When it comes to choosing the latest technology, and you want to see everything, crank it up, and not be pushed for a hard sell, then this is the place! Customer service is top notch and follow up is great with any issues! read more

We came in twice before we bought our tv's and were always impressed with the staff. Super friendly, not pushy at all. The owner John helped us twice and is great. We totally recommend these guys! read more

I purchased from A&B TV a playbar, subwoofer, and new TV. Their selection is excellent. My sales person, Harlan, is very knowledgeable and does not pressure you. I had several questions which he answered fully. I had them deliver and install. Their service is excellent and I was trained on my new purchases before the installers left. I will continue to return to A&B for future purchases. read more

Before I decided to write my review I thought I would take a look at reviews from others...things just don't add up with what I have read. We bought our last equipment from A&B two years ago, the price was good, but even better was the knowledge that A&B brought to the table. We are having a new home built so we went back again today, our first time back after two years. we were greeted within 45 seconds of walking in through the front door. Brad was cheerful and even more than that he was knowledgeable. We explained that we were not looking to make a purchase for at least 60 days, it didn't matter to Brad that we were looking 60 days out...he took the time to answer every question as if we were going to buy right then. We will be back when its time to buy. read more

I honestly wouldn't bother going anywhere else but A&B for a TV, speakers and other A/V equipment. Both me and my family have been purchasing A/V equipment from them for a long time. To the 'poor customer service' Reviewers: I am well under 50 yrs old and do not display "money dripping out of my pants" when walking into A&B TV and always receive good customer service. Their employees are well informed individuals with years of personal experience but won't be overly chatty like your typical Best Buy 16 yr old employee. Food for thought... read more

My experience relates to purchase of a SONOS wireless system. Best Buy had no stock even though I tried for almost 4 weeks! One call to A&B and spoke to Mack. Great response, great service. He put everything to one side ready for me to pick up. I had some set-up issues that SONOS pointed me in the wrong direction and A&B were great. They answered timely....even giving me their cellphone numbers. They were excellent to the point that I then purchased another PLAYBAR for my Bedroom and they showed me how to group them to coordinate music and TV sound between the rooms. I really enjoyed dealing with them and have no hesitation in recommending them for all your TV/Music needs. Mack, Jeffery, Elmo and the owner John ..super guys! read more

Harlan and Brandon are accommodating and very helpful. Just a WARNING: If you purchase installation on a new tv, decide before they come out, if you want wall mount or not. I had the tv and speakers dropped off and set up, then had to call back to get the tv and soundbar mounted on the wall. All installation charges totaled nearly $700!!! I wasn't expecting such a huge bill!!! That's almost another tv! So be warned. Get a quote ahead of time for any delivery/installation. That being said, James and LeRoy did a neat, professional install. VERY neat. UPDATE: Harlan returned my call from 3 days ago; I stated the above about my high bill and that I just would have appreciated knowing the install charges in advance. Harlan extended a "peace offering" as he called it, allowing as he could understand both sides of this issue.....He is crediting a half hour labor + tax to my card. I am satisfied (mostly because the work done was excellent) and have changed my review from 3 to 4 stars. read more

A&B is great. Great prices and friendly service. These guys really know which TV is best. Shop local and support the local economy. On the day I am posting this Jeffrey Bezos the owner of Amazon has a net wort of 84.4 BILLION DOLLARS. read more

I cannot recommend Harlan and the guys at A&B TV enough. When my 32" wasn't cutting it anymore, I purchased a 55" Sony from A&B back in late March early April. Like any new purchase (especially electronics), you want to get it right away to enjoy it. Unfortunately their professional install team was booked for a few days so I had to wait about a week for install. When I realized the Masters was coming up and my install date was the Monday after the tournament I called Harlan to see if they could move me up (hoping someone would cancel their appointment) so I would have the TV in time for weekend viewing. Although there were no cancelled appointments Harlan made sure his install guys made it to my house on Friday afternoon to get the rig set up in time to watch the weekend action at Augusta. Outstanding! In the following weeks there was a "gremlin" in the system- something was not allowing the TV to properly turn on and stay on. Harlan came to my home twice to try to diagnose the issue- turned out to be a defective USB cable I purchased at Frye's. I know big-box retailers would not be able to provide this kind of level of service, and that's why every new electronics purchase I make in the future will be with Harlan and A&B TV. read more

Everyone this place is the real deal! Their prices compete with all the big electronic stores, but the difference maker - they have staff that know what they are talking about and deliver awesome service. This last week we had a problem with a Yamaha receiver we had purchased several years ago. Harlan from A&B helped me troubleshoot the issue over the phone from home and it looked like we needed a replacement. He brought a less expensive unit than our original the next day (Friday) while he did a troubleshoot to see if a setting had been botched. It turned out the power supply on our Yamaha had died and the unit he brought over sounded even better! He did this service call at no charge because we are repeat customers and we were in a bind. I will always be an A&B TV customer. Why take your chances with anyone else? Harlan is knowledgeable and very customer service focused! He gets it and you should ask for him by name. BTW if his boss is reading this post then please do somethinig special for him. I stopped by on Saturday to say thank you as in this email and text centric society we should remember to say thank you every once in a while...it means something more. Harlan...again Thank You! read more

A&B TV Thanks so much for your handling of my recent TV purchase. It was totally awesome. I couldn't find a way to post this review on your website, so I am posting it on Yelp. I bought a 50 inch Panasonic Plasma TV from A&B TV and it was a great buying experience. The TV is awesome. Unbelievable picture. The set is a Panasonic TC-P55ST60, one of their Viera models. Brad Smallwood was our salesman, but I also had conversations with John, the owner. They were very pleasant and helpful. The installation guys were also good. Money well spent for that. Being somewhat new to the high tech TV, I made numerous calls to the store for hand holding with all the features. Several different people fielded these calls, and they were all very patient and knowledgeable and enabled me to solve my various problems quickly. There was a small delay in the delivery of out TV because it is such a popular set, and the A&B folks installed a loaner in time for me to watch the British Open golf tournament. You can't beat that for customer service! Cheers, Curt Wyman read more

I believe in buying local. I work just down the street from A&B TV. I went into their store to replace my worn out stereo system because they carry the brands I've used for twenty years. I started with John McCune, ended up being helped by almost everyone who works there, over my few trips into the store. These guys are great! They helped me with all my questions. It is really rewarding shopping local. read more

I had a great customer service experience lately and I thought they deserved a good review as a result: I bought a Yamaha 7.2 receiver recently on sale for $497. It was a great improvement over the 15 year old Sony I was replacing. In the next week or two I saw the same receiver in their ad for about $425. I called and said "didn't I see something about a price guarantee?" I had barely finished the sentence and Andrew (I think) remembered my purchase, had looked me up, and said "no problem, do you want it credited back to the same credit card?" Long story short, I didn't even have to go in, the credit appeared on my credit card, and I'm very happy with the purchase. I'll definitely look there first on my next home theater purchase. read more

I was all about giving a locally owned business MY business and was excited to see the pricing they offered on a 40 inch plasma. Went to the store - received friendly service, no pressure on upselling, etc, and left feeling good about my purchase. However, within 2 weeks, a pixel burned out on the TV, and there is a tiny orange dot always on the screen. I called the store and left messages with my salesperson and the manager (they were somehow never there) and the person who did answer didn't know what they could do because they may not have that model in stock anymore.Finally went by the store. They gave me some trouble-shooting advice, and I promised I would follow it. It didn't work. Now I can't get them to answer my emails or return my phone calls. After all this time, and efforts I took to follow their advice, it has been a few months and I don't know what options I have now. I really was proud of my local purchase, and my first venture into a flat screen - but now I regret going to them. All I can see is that one pixel every single time I watch TV, and I wish I had never bought the TV. read more

I never thought I'd take the time to write a review on a business, but I'm so ticked off at A&B TV that I'm doing just that. I was in the market for a 40" LED TV. I saw that A&B was advertising a 46" Sony LED bundled with a home theatre package. We don't have room for a 46" TV, so I called and spoke to "Kevin" who told me that I could get the same deal on a 40" Sony. Today I drove from Cedar Park to A&B to purchase the bundle. Kevin wasn't there, so I spoke to ANOTHER salesperson who confirmed that, yes, I could get the same bundle on a 40". He placed the blu ray player on the counter, and I was WRITING THE CHECK when another employee told him that, no, that TV wasn't part of the bundle. I was furious that I had driven all the way from Cedar Park to there and not one, but TWO sales people told me I could get this deal. They weren't even sincerely apologetic. RUN, RUN, RUN, away from these people!! read more

Unfortunetly, I cannot separate this review of the installer with the store. A&B TV and their sales people are GREAT! I had a terrible experience with one of their contracted, 3rd party installers they recomend: Jim O'bryant. If A&B tries to set you up with him - DO NOT USE HIM, do not send this guy business. read more

I've purchased a couple of big-screen TVs through Thomas Berkman at A&B TV. He's a great guy to work with, and I got good products at good prices. That reminds me, I need to call them about a good subwoofer. ;) read more

A&b TV is like a used car lot filled with former shoe salesmen who are Techno Nerd Wantta bees. Each will feel a foot taller if he can intimidate you with tons of techno BS. They are also Social Climbers who think that that they will be accepted because they rub shoulders wit affluent customers who will be their best friend. I did quite a bit of business with them until I needed some help with a problem! They immediately turned their back on me and DID NOTHING eventhough I paid their "service man", who knew nothing, There may be an unhealthy connection between the "service man" and the salesmen. They defend him to the death, eventhough he doesn't always show up and knows very little. After paying him $100 plus for set up--and complaining to the former shoe salesman- I had to hire someone to finish the "service man's" job. The shoesalesman had promised to take care of it but did nothing! My advice is to stay away from this place, unless you enjoy rude peoplethat will lie to you, then do nothing! Oh, I should add their prices are also too high and if you try to buy the special they will try to make fun of you and tell the other shoe salesmen how stupid you are. I doubt if the lot have 6 hours College credit. Go anywhere but A&B TV! You will get no service!! read more