Actually had a pretty good experience renting here last month. I do have status from frequent…read morerenting/credit cards and prepaid for my rental, so en route from the airport shuttle I was preassigned a car and was able to go directly to my rental and drive off the lot, bypassing the desk. The return process was just as easy- driving into the Avis return lot and following the employees telling me where to park and within seconds I was checked out. So far, have not received any notification of errant charges, so satisfied with the entire process.

Avoid--unless you are willing to take whatever ride they have left. I needed a full length…read moreSuburban-type SUV for a large party with many bags. We WAITED ALMOST 1.5 HOURS to get something we could use. And we sat outside in the sun for an hour before we realized other promised cars would not work. Completely inexcusable. Perhaps they do ok for Avis Preferred people, but if you booked through Costco Travel, AVOID THIS LOCATION. They cannot be trusted to honor your reservation.

EDIT- RENTER BEWARE-…read more I am not experiencing the SAME issues receiving my deposit back as other users have stated. It has been 21 days. SIXT claims that they have released the funds. My bank says otherwise. It is an ACT OF CONGRESS to get your money back, which I have been now told by SIXT that this will take another 3-5 business days to resolve. I had a great experience with SIXT in Philadelphia. Pick up and drop off were both smooth and hassle free. The shuttle back to the airport was waiting on us, when we arrived for drop off. I did take a video of the return check in- just in case it was needed to protect myself from any claims of damage. This was based off of reviews I'd read concerning this company. Great service, polite employees and amazing pricing. I will definitely use them again in Philly!

Update - Per Jan's recommendation, I went back to customer service. They reduced my refueling…read morecharge by 30% to $8.93 (!!!) a gallon. Still insane, but I give up...just beware when you deal with this company! When I went to refuel the car I was given in Studio City, CA, in the middle of Arizona, I discovered the gas cap was broken and had not been screwed on tightly...and I wasn't able to screw it on myself. Not wanting to damage the car (the check engine light also turned on in the midst of all this) I put a minimal amount of gas in and drove an hour out of my way to the Phoenix airport to the SIXT location for assistance. While the people at PHX did kindly replace that car for the remainder of my trip, I was charged a $150 refueling charge (at the $12/gallon penalty price) for "failing to return the vehicle with a full tank". Would they have preferred I fill it and flood the engine? I reached out to customer service repeatedly, and they kept repeating that, by contract, I was supposed to return the car with a full tank...therefore, the penalty charge was legitimate. On the plus side, I will say Helen in Studio City was lovely, even though she couldn't do anything to help me erase this crazy charge.

The most seamless rental I've ever had!…read more I don't usually write reviews for rental agencies but this spot really wowed me. I had to book a last minute car for a two day trip. They only had vans listed online which I was skeptical about but I needed to book it. With the online booking you can pick it right up. Waiting outside the terminal, watch for a city sized bus for National, Alamo, and Enterprise. It took a little longer than the other pick up vans but the wait was not long. At the Enterprise stop, you can just walk up to the car and get in if you're already booked. When you drive out, they cross-check the car against your booking. This part took about 10 minutes including waiting behind a car. Coming back to drop off the vehicle, do not get in the rental return car lane. That is for all other rental agencies. Keep going around the circle in the right lane until you see signs for Enterprise. Then take the left into the lot, and follow the drop off instructions by the guys in the lot. All it took was driving up into a lane and leaving the keys in the vehicle. They scanned the car's barcode and check the gas level. That's it. Then walk over to the shuttle bus to get back to the airport. It was faster dropping off than picking up, which was already fast! I had the receipt in my email shortly thereafter. Oh and the Chrysler Pacifica I rented was not like my mom's van I used to drive in high school. Hybrid. Cooled seats. Sound system. Not bad. I would definitely rent from them again in the future.

I want to start by saying that I truly love National Rental Car, it's by far the best rental car…read morecompany out there. I came to the area for a couple of days and rented a car here, which I reserved prior to arriving. The car I got was great, service from the folks I came in contact with was nice. The only issue is the horrible bus system to get to/from the terminal. In these modern days, NO AIRPORT SHOULD USE BUSSES for rental cars! I don't care what the reason or excuse - FIX IT!! Get rid of the busses and put the garage right outside the terminal. If you can't do this, then use a light rail system. But busses SUCK! They are inconvenient and in this situation, there were 50 people waiting just for the National Car Rental bus to appear. In the time we were all waiting, the Hertz, Avis, Budget, Sixt busses appeared more than once and only a few people got on them, but the amount of people waiting for kept building up, which told me I needed to run to the front and jump on as soon as I saw the national bus and it was a complete mess when it arrived. Terrible service! (And someone will reply from National asking me to go to a link which is worthless... Not sure why they reply with these canned responses)

Terrible experience. I would recommend going pretty much anywhere else for your rental car needs…read more The guy Bobby should be fired immediately, he has horrible attitude and does not know anything about customer service.

They dont accept debit cards. I don't use credit cards. The types of proof of residency accepted…read moredepends on the mood of the person behind the counter. Avoid.

GetAround is such an amazing car service!…read more I use GetAround when I drive for Uber and also just for running everyday errands. It's convenient and reliable. Their app is extremely easy and very user friendly. To top off their wonder service, GetAround has really wonderful customer service. They are friendly and knowledgeable. I cannot say enough good things about GetAround. Give it a try you'll love it.

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

IF I COULD GIVE ZERO STARS!!!!!! ZIPCAR Took my money thrn deactivated my account like are you fkn…read morekidding me???!!! I was tryna rent for work transportation and yal stealing money??!!!!!! DO NOT USE ZIPCAR ITS A SCAM!!!!!!!!!!!!!!

I joined Zipcar yesterday and booked a trip I need to take on Tuesday to a job interview. Well, you…read moreneed the app to unlock the car and the app simply does not work on my brand new Pixel phone. Nada. I called customer service, twice, and was told my issue would be escalated to upper management and that I would hear back from them in two to three business days. My trip is sooner than that. I just cancelled my membership and book thru Turo instead. Zipcar is a joke.

I would like to give this plane 0 starts!! You are literally…read morethee worst car rental place in history! And I will let the world know never to do business with you! I've never in a million years heard of a hold on my bank card for FIVE HUNDRED DOLLARS! Well known, accredited, highly respected companies don't even have a hold in that ridiculous amount of money so I don't know why you think, as a no known company, can try to pull that crap off! Lines were extremely too long because of the talking to screen instead of a live human being!! I was told by a Staff member that they were getting all the cars out before trucks which meant that people that were there after us left waaaayyy before us because you guys weren't prepared for us and the truck that we ordered months in advanced! Your supervisory staff all the way down to the us having to talk to a rep on a computer screen was completely ridiculous especially when there were people standing right next to us doing NOTHING AT ALL! The manager was completely rude, unprofessional disrespectful and ignorant. I was upset because people that came in after us, were getting there cars before us and at that point we had been there a hour already! Instead of management helping us out or explaining what's going on, and apologizing for the inconvenience and time we've been waiting, he kept coming up to me bullying me by throwing his title/weight around, antagonizing me and threatening me with canceling my reservations which he eventually did! The worst customer service in history!!! This whole company needs to be shut down because it's horribly organized and unprofessional. You can't even get anyone on the phne to talk to!

Terrible people They truly hate their job base on how they…read moretreat and talk to customers. Soon as you walk in you can see and feel the low energy and lack of professionalism and productivity. The guy doesn't even want to answer qs. And they will still money from you watch out. And also they never answer the phone! They are miserable there.

Initially, when I got my rental, Toni helped me and she was great! Her customer service is…read moreimpeccable and I drove the rental out. I would give 5 stars but lowered because: Recently, I have an issue with the rental provisions so I have to take it back. No one answers the phone at all to get anything done or confirmed via phone or online and I became sick with a flu to go in person until it passes. I'm losing money and no one could help remotely.