Darek was great to work with. I like working with businesses that operate in such a transparent and…read moreprofessional manner; constantly communicating very clearly on progress, staying on task, staying professional, and finishing on schedule. To top it all, doing beautiful work guaranteed in a lifetime warranty.

This is a legit business. Communication was great, and repairs were done perfectly. I highly…read morerecommend.

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

They did a nice job on my brand new f150 fixed 2 small scratch like dents wth a good scratch. Can't…read moretell it even happened

Exceptional service: it was very quick, organized, with a minimum of hassle, and delivered…read moreexcellent-quality work. They have cleaned my car in addition to fixing the body damage. I love that place. Wish I new about them earlier.

years ago my older neighbor backed into my car a couple of times, he said he had a guy, but he was…read moresick and hey its a 2010 so what did i care. Didn't bother to fix it, started to realize my headlight were terrible in an unrelated issue and wanted to replace the assemblies. I ordered them and realized that in cars that aren't 1980s ford escorts, it was actually complicated to change them out. I have a handy friend that was going to help me remove the bumper etc until I realized because of the fender damage we wouldn't be able to do it. So I decided to fix the fender etc. Rolled into Malden and apparently they don't do hondas there, but he took a look at it and said to take it up to Stoneham. Super customer service from Jump. I went up to see Al in Stoneham and he gave me an estimate right on the spot. Again no insurance or anything out of pocket. No one wants to get body work done and it's expensive and takes time. Al told me to come in early the next week and that he'd also put in the headlight assemblies for me. 36 hours off the road and it was done, looked great, fairly priced as these things go and was never dicked around once. Great service and yes I'm took the time to recommend on yelp along with my burger and fries reviews.

The three most important things for an auto body shop are to do quality work, have honest pricing,…read moreand have an efficient scheduling process. Today's has all of these. I walked in and they looked at the car on the spot and I had an estimate and appointment within hours. The estimate was lower than another shop in the area, but both were pretty close. The work was absolutely flawless and they cleaned the entire car. Folks there were very friendly too. I hope not to have to ever go back, but if bad luck strikes, they will be my first choice.

This is the second time I have used this company and the second excellent experience I have had…read morethanks to Bob, Angie, and the staff of very capable and caring technicians who work here. Someone did small but important damage to my Ford Fusion. It was important because it would prevent the car from passing inspection due to a damaged headlight and fog light. The surrounding sheet metal and bumper had some minor damage, too. It would be impossible to see any sign of the damage or repair. There are other good body shops in the area but Body Works is the best, based on my two experiences.

Dealing with Robert was very easy. Once the car war brought there and I signed the authorization…read morethere was nothing else for me to do . Three weeks later car was given back like new and drives well. Bill Z Newburyport MA

Excellent overall experience, quality work, fair price and best-in-class service…read more When the front door to my '96 LR Defender 110 broke Kevin at D&R Autobody was more than willing to take a look and discuss options. Not in a position to buy a new door and short on time to get the issue resolved. Kevin worked with my schedule and budget to expertly weld the broken piece returning the door to a 'like new' condition and did it all in a single afternoon. Autobody work is rarely an elected expense. Typically autobody work is needed after an accident or when things fall into disrepair. In those moments you're going to want someone like Kevin that puts the customer experience first, is transparent, communicative, fair and knowledgeable.

I brought my car in to have both doors repaired after they were damaged, and while the price was…read morealready very fair, what truly stood out was the exceptional quality of service. When I got my car back, I was genuinely impressed--it looked brand new. Not only were the repairs done flawlessly, but the team clearly went above and beyond, making sure the entire car was spotless inside and out. That level of attention to detail really sets this place apart. I would highly recommend them to anyone looking for top-notch service and results.

I use AC Auto whenever I need car repairs. They are always upfront with the costs and if they can…read moresave me money they do. I left a repair place I was using for 20 years and now see me using AC Auto for the next 20. fair shop rates and no extra charges has been my experience so far. David Wakefield Ma

I was lied to and scammed by John. He charged me over $1000 for a brand new radiator, in November,…read morewhen the reality is all he did was patch the crack that he said was in it and still continued to charge me for a new one. He told me it was the starter so he replaced that. He was wrong!! So he said he would write off the starter instead of doing the labor to take it out and just replace the radiator with something "around the same price, maybe a little more." No less than 5 months later did my car start overheating. The kicker was when it started smoking to the point I called the fire department and they told me it looked like something melted and was burning (I presume the "patch" he thought would suffice) instead of, you know, just putting in the new radiator he charged me for like a MAYBE halfway decent mechanic. When my car started overheating again I locked my debit card because my car was never actually fixed the right way and who pays for something that isn't what they were told they were paying for?? I am a young mother and I am absolutely NEVER going to give money to a "mechanic" who has now made my vehicle and CHILD unsafe. Fast forward to today, my car is in a new TRUSTED mechanic shop and that is when I was told it was patched and nowhere near brand new (remember this was replaced in November) My boyfriend and I called him today two separate times and two separate times he couldn't even be bothered to listen. All he did was talk and yell over me like a child and then HUNG UP like an even bigger baby. Apparently because of my mother's "past due balance" which in reality, he stopped taking money out of her account. She reached out multiple times and he never once got back in touch. When he did get back in touch it was a survey about how well they are doing. Clearly he has a track record of some shady business. I am now being screwed over, punished, and not listened to because of something that has nothing to do with MY issue. Lying, scamming, and then speaking to CUSTOMERS the way you did today is absolutely no way to get any money owed. And I know for a FACT I am not the first person he has done this to and it will definitely not be the last. You should've never gotten the $1000+ I paid in the first place considering what you charged me for was not even done. If you're going to come back and say "well you got a free starter", don't forget your the professional who was WRONG. The fact that this person is running a business this way, in fact running a business at all, is an absolute joke. He is a scammer, he is a liar, and he is a pathetic excuse for a man. John should be absolutely ASHAMED of who he is as a "professional mechanic" Please I advise you, go ANYWHERE else. If you think you are in good hands.. YOU ARE NOT. IT WILL NOT LAST.

J&A Auto staff treat customers like a family, caring about the outcome and fighting on our behalf…read moreto ensure we are taken care of! I only wish I could rate this shop with 100 stars!!! These guys are unbelievable! I don't write a lot of reviews but felt I needed to give back because not only did they meet my expectations, they exceeded them! My past experiences with auto repair/service shops throughout my 56 years has been terrible. I expected the same; unkept promises, rip-offs, incompetence, lies, etc. However, that is NOT J&A Auto Body. Let me explain: I had a car accident in Georgia and the insurance company and their "preferred" repair shop in GA wanted my car to be a total loss. When I brought my car up here, repair shops took forever just to look at my car. Was it repairable, was it totaled? Who knew? So, I checked out Yelp and read the great reviews for J&A. I was skeptical and didn't really believe my luck would change but at this point what did I have to lose. Below is my summery: 1) They never over-promissed but they over-delivered 2) Eric felt like an older brother looking after my best interested with my very difficult insurance agency. I have no idea how much of his time he spent back and forth with them to ensure my insurance company stepped up so my car could be repaired in a timely manner. 3) Eric kept me posted every step of the way and was honest about where everything was in the process. 4) Eric was so incredible knowledgeable - seriously! Wow! 5) My car came out soooooo gorgeous! Everyone thinks it looks better than it did when I purchased it. No one would ever know it was in an accident. I will use them again and again whenever I need anything done. I only wish they worked on houses ;-) I keep telling everyone. My only fear is they'll be so busy they won't have time for me. Again, I LOVE these guys! They have restored my faith in humanity. OK, that sounds a bit much but it's true.

They did an amazing job with my 2010 Honda Civic. The clearcoat on the roof and trunk was peeling…read moreand flaking b/c Honda did a bad job with the paint formulation for the year my car was made. They quoted me a price and described in detail exactly what they'd be doing. They take off all of the seals and stuff on the car so that the paint job will last, so it's a little more expensive than other places, but I decided to save up for this better quality work and just do it. I'm *so so so* happy!! My car looks better than the day I bought it on those panels. The paint color perfectly matches the rest of the car. They even detailed the inside for free and touched up other spots on the car. They were super nice and very responsive through the whole process. If you're thinking of going somewhere else to save some money, don't. These guys are awesome.