If I could give this company 0 stars I would. What a horrible experience and a joke of a company. Our LG refrigerator purchased from Costco broke but is still covered under warranty. We scheduled out appointment through LG and the technician, Alfred (unless he lied about his name) showed up timely but was incredibly rude from the start. He diagnosed the issue as the compressor and asked us to pay up front even though it was covered under warranty. While we called LG to confirm it was covered under warranty he left our home in a huff and sat in his truck. Right as LG was fixing the issue, he came to our door to tell us his manager said he had to leave- it had been 10 mins max since he arrived. We asked him to stay since the issue was sorted out but he said he was doing another call in our area and would return when he was done (recorded on our ring cam). We asked for his manager's name and number and he refused. Turns out he left and cancelled our service call and never intended to return. I spent nearly an hour on the phone with customer service who said the next appointment is June 8 - a week later! They would not connect me with the routing team, said the tech was no longer in the area (directly contradicting what the tech told us), said they would request expedited service if there was a cancelation (nevermind that we were a cancelation that very day!), and said they would file a complaint against the tech although they said they didn't have any of his identifying information. What a joke. I hope LG chooses a new service provider. read more

Garbage company, no customer service. If you like the idea of MAYBE getting your appliance fixed 4 weeks after you schedule but probably not, then this trash warranty is for you. read more

DO NOT USE THIS COMPANY, I promise it will save you time and a headache. They are worthless lazy liars; they keep telling Home Depot that I am either not home or I want a different tech, or I don't answer my phone. I have taken off work 2 different times and no calls nor no show up. Worthless lazy people, DO NOT USE THIS COMPANY. I agree if there anything other than a 1 star it was for sure paid for or it's a worker putting it on there, 1 star is way too much for this piece of crap company. Please A & E give it up y'all are the worst service company I have ever had to deal with. I called Home Depot and told them not to send them the 3rd time, because I won't take off work for them again. I have been at this for over 1 year trying to get someone out to work on my icemaker. We all work hard for our money and some people care but these people at A&E doesn't give a crap about their own company, so you know they are not going to care about you. Just look at all the negative reviews they have. read more

Dear Sir, I just setup an appointment with Sears for my refrigerator. We have been having bunch of issues with it since we purchased in 2014. We even took 1 years sears warranty in 2017 for it. They had installed a heater in fridge that would stop ice generation inside fridge. It stopped working 3 weeks back. We had a local appliance guy look at it and mentioned its Compressor. WE called others but they mentioned it might be under warranty so call sears. WE called Sears and told them that compressor is busted, its made by LG and is under warranty. They told us that Sears technician need to confirm that before they can do warranty parts order. So we setup appointment which they would charge 149$.. Anyway a technician came from a&e factory service this morning 10/26/2020. He diagnosed that Compressor is bad along with something with circuit board. I told him to order Compressor as part of warranty replacement. To which he tells me he will need to order both. I told him just order warranty parts and thats about it. He tells me he can not do that and repair need to be done by sears only. We can not get the job done by anyone else. He will not order parts if we dont get work done from him. I told him that i dont have great experience with sears service. WE have had lots of issues with this fridge in last 6 years. He argues with me on that i had fridge for 7 years, i had to tell him that we bought home on sept 26 2014. Thats when we bought Fridge. So he tells me it wont matter any way whether its 6 or 7 years. So gettign back to fix , i told him that Just order warranty parts and we will see. He tells me it will cost around 700+ and he can not just order compressor thats under warranty. I told him thats not what Sears service told me. He asks me for 149$, i told him to order compressor as per his diagnosis. He tells me that he will not order any parts and it has to be fixed by sears. I told him we will not pay unless we get report and your order parts. He picks up his stuff and starts walking out door. I asked him his name and emp number.. He tells me his name is Paul and walk out of door as i was still trying to talk to him... Later i called number that called me this morning.. He answers calls and says this is David. I told him you told me your name as Paul as i see him talking to me through window... He just hangs up on me.. How do we trust technician if he lies and forces me to do service only through him From email from sears Your Refrigerator technician is: David D. read more

LG scheduled A&E factory service to repair my washing machine and it is now going on 1 month. The first technician called out sick, the second time they just rescheduled with my knowledge, now the technician is saying I wasn't home meanwhile I have cameras all around my house he never showed, them sent a internet picture that is several years old. I would never hire this company to do any work in my home ever. read more

LG washing machine would not spin without making a loud noise. I diagnosed that it was not the Rotor, as it was in great condition. LG suggested these guys and took an eternity to get through the phone tree to set up appt. I was home that day due to the weather and actually had my service van started, it was noon and things had thawed out a bit, as I do maintenance and repair on critical sites for a local major power utility. I can take apart and fix anything, but needed a further diagnosis as to what the issue was. If it was possible anymore to actually speak to someone with any technical knowledge over the phone I am sure they would have told me what was going on. Women on phone said they could have someone there the next day. I was ecstatic and said that I would stay home again tomorrow if they could come. (8am-5pm) She then said "oh, you're home today?" and I responded yes. She said they could have someone out that day. I was floored and told her she was a rock star. I went out, shut off my van, and waited. At 3:20 pm I got a text that they were rescheduling my appt for the next day. Really? I was not planning to be home another day. Just wasted half the day. I then received a text at 8:09 am the next morning confirming my appt. Confirmed with who? The text said to enter "9" to cancel. I responded that I would stay until 10 am (the rest of us have jobs too!) but then I had to leave. At 9:30 am I started my van, and at 10 am I texted3:20 pm "9" to cancel appt, which I had NEVER agreed to in the first place. Around 3:20pm I received a call from an apparent tech stating "I think I'm at the right address, are you home?" I stated that I had canceled this service, and have a nice day. I had already made an appt for Dec. 27 from another company, which also screwed me, and have since fixed the washer with a $10 part from Amazon. As others have stated, impossible to speak to a human now, and phone numbers from texts don't work, nor does the link to "see details of appt", as the buttons there attempting to cancel tell you to go to their website to cancel. absolutely pathetic service, but then that is the norm these days! EVERYONE is striving for mediocrity or worse. Now they are blowing up my phone wanting ME to reschedule, and just got a text saying that THEY had rescheduled for 1/11/23. Run as fast as possible from this company! read more

if i could give zero stars i would. the absolute worst technician was sent. he didn't ask what problems i was having with the dryer..... then without even opening or looking at dryer was saying it had to be engine. i told him online it says the sensing coil is the problem. he wasn't interested in hearing any of the issues the dryer was having just seemed to want to replace an engine.... then when he opens it up he says it will be $360. i tell him they told me no diagnostic would be charged... if i did repair. he then told me customer service keeps telling people that but its not true. i tell him to forget it... he catches an attitude then they have the nerve to send me a bill through email. i called customer service and recorded the guy telling me again no diagnostic fee if i do repair... then hevout me on hold for over a 1/2 hour. horrible they are scammers. your better off calling home advisor or a local handy man. this company is the worst. read more

A & E Factory Service - DONT LET THESE PEOPLE IN YOUR HOME. - Appliances & Repair Near Me - E Northport, New York

2 hours before my appointment, texted me to say they'd rescheduled for a month from now. Gee thanks it's not like I need a working stove.

By far one of the worst companies we have every dealt with. Give you a window of 8-5 for all appointments. Show up if they feel like it. No not carry any parts on truck. A month everytime they guess the wrong part and have to come back. To sum it up, we have free coverage, and still will not use them again.......... read more

These people are a joke. They fixed my double ovens 5 years ago for under $300. Same problem 5 years later and he quoted $741 but told me if I signed the agreement for him to fix it right then and agreed to at least a $50 per month maintenance agreement, he could give me 50% off that price. In other words, they jack up the price by 50% and then charge you $600 per year to fix it on top of the parts and labor. No person in their right mind would hire this company to fix an appliance. I would give zero stars if I could. read more

This is the worst service repair company EVER! They either don't show up for the time slot they give you or they show up randomly on the day they are scheduled and if you aren't home they simply leave. If they give you a 4 hour window of repair they do not honor it at all and do not care about customers personal time and taking time off work to get repairs handled within your aloted time slot. I will NEVER do service with them or recommend them to anyone EVER! read more

i Have a LG washer that needed service, i was scheduled with A&E FROM 12-5 PM on2/18/2021 prior to the appointment i received 3 text messages confirming the appointment so i took the day off work , this appointment was after a 2 week wait , the tech was a no show no call after the appointment window i called to see if the tech was running late ,and was told he had been over scheduled and that i would be another 2 weeks till they could fit me in when i asked for a manager i was rudely told no and if i didnt like it to call someone else , needless to say i do not recommend read more

The worst! No washer for a month - 5 repair calls. A&E just keeps replacing the same part over and over again. They have not been able to fix my washer and they won't replace it. I still don't have a washer. read more

I wish I had read these reviews before allowing KitchenAid to assign my warranty problem to A&E. First, it is more than difficult to get anyone on the phone. THEY DO NOT HAVE VOICEMAIL! You can either wait on hold to talk someone to make a new appt. or wait on hold to talk to someone about an existing appt. I pay an annual fee to KitchenAid to keep my stove under warranty. I've had it fixed a couple of times in the past and have been happy with the service and that is why I keep paying. This time was different. I spent 25 minutes waiting for someone to pick up the phone to schedule a time to have a serviceman come look at the stove. When he looked at the stove, he said the touchpad that turned the stove on/off, etc. was not working and that the temperature probe that governed the temp inside the stove also needed replacing. He said I would have the parts in a couple of days and that I needed to call back to make another appt. when I got them. 4 days later: no parts. I call A&E FOUR TIMES, wait between 6 - 10 minutes each time, and can't get anyone to pick up the phone. Call KitchenAid Service and they connect to A&E after a couple of minutes. A&E says I should have the part in 2 weeks but can't tell me what was ordered. I insist they find out. They say I can't talk to the Parts Dept. I insist they find out and they say one part # was ordered but they don't know what it is. They don't know why the 2nd part wasn't order. This takes 32 minutes I ask for a manager, again and again. I eventually get someone in corporate who after "discussing" my service call for 5 minutes, contacts the Parts Dept and then tells me that the part is on backorder, has to be built and will probably take 4-6 weeks. The manager cannot tell me if the part will definitely ever show up because they won't know for 4-6 weeks if it can be made. AND they won't contact me to let me know. I have to keep calling them to find out! Seriously? DO NOT USE THIS COMPANY. I have no confidence that I will ever get the part and I am not sure the effort that I will have to use to get the stove fixed is worth it. They do not care that they don't have voicemail and just kept telling me that they are a national company. read more

I am EXTREMELY upset with the service I have received trying to get my washer repaired. I have a Sears Home Warranty plan. The 1st appointment I had was on January 3rd. The first repairman (Oscar) said he replaced a capacitor, but warned that a circuit board would soon go out. When I asked why he didn't replace it right then, he said he had to wait for it to go out. I attempted to wash as soon as he left, and the washer didn't work! I called him immediately, but he didn't pick up. When he did eventually return the call, he said I had to schedule a new appointment. The 2nd repairman (Pat, very nice & professional) said the circuit board & the motor needed replacing. I waited until I received some parts & scheduled my 3rd appointment. Two technicians came then. They said I didn't receive one of the parts, the motor. They called somewhere & said the motor was on back-order. I waited some more & got the motor just yesterday. The technician (Pat, again) came back today. The part (motor) is the wrong part-the wrong!! Now, I have to wait another week. I've been to the laundromat once. Looks like I'll be inconvenienced yet again. I'm so angry now because it's been so long with no washer & now I have to wait AGAIN! I PAY FOR THIS SERVICE...WHY CAN'T YOU GUYS GET THIS RIGHT??? read more

I purchased an extented warranty with Sears on my Maytag washer and dryer. It's been 6 weeks now and A & E Factory Service has been out to the house on 3 different occasions to fix our washing machine and it's still not fixed. First time they came out they had parts sent to our house from the first phone call to report a problem. It took 3 weeks for them to come out once I had parts the technician ordered over the phone. When they finally came the parts they ordered wasn't the problem. They had to order a timer for the washing machine that came within 2 days but it was another 8 days before they could come out. They came back today and replaced the timer. Guess what, they had a refurbished part and it was bad. Today is 9/6/22. They have now ordered another timer and the earliest time they could come back to replace is 9/24/22. A & E Factory Service is a joke. Do not deal with them. By the time they get back my washing machine will have been out of service for close to 2 months. read more

This is a con company. Had issue with the freezer under extended warranty from frigidaire/electrolux. Technician came and said I should not have unplugged the freezer and now he does not know what the issue is. Did not spend more than 5 minutes looking at the freezer!!!! read more

Lou from a&e factory service sent by Sears to service a tv under warranty... after onetime a no show (which he claimed he rang the doorbell and Sears said he would have left a note. No note. ) and then scheduled three weeks later for the next. Lou called at 1 pm for a 3-5pm apt. and said he was coming now. He was told he can't come now bc no one was there. he said then he could not make it. So we agreed on being home in half hour. He then doesn't come. And hung up on us when we called at 3pm, after telling us we told him not to come. Total bs. Called back he said he would be here in one hour. Shows up at 5:45 pm. Almost Three hours later. Part of the service was to explain the tv functions included in extended warranty. So he is rushing with no patients 15 mins in he says he had to leave. My mother told him but u never fixed anything. I was so done w his abusive attitude through out the whole day. When I said that he had us waiting for hrs and pulled a no show the last time he needs to change his tune. He got nasty. Which brought my nasty out. I told I missed 2 days of work for this and at this point he should get the f*%k out of my house now. He came in my face, pointing his finger inches from my face. Lou is a little man and I am a woman. I thought about dropping him right then and there but refrained bc I believe in non violence. Instead I showed him the door and wrote this review. Next I call the number on the truck. Stay far away from this business unless u like wasted days, lies, attitude, and fingers pointing in your face. Shame on Sears for contracting this company that doesn't even have 2 stars to service their warranties. read more

My extended warranty sent A&E Factory Service to fix our washer. The 1st appointment, was great contact. Serviceman came out diagnosed the problem ordered parts and rescheduled for 2 weeks. Got 2 parts in the mail, the 2 weeks came and went. Never heard from them. So I called the extended warranty company again and was told they are waiting on a 3rd part. They expedited the shipment, and I got the 3rd part a few days later. They scheduled A&E Factory Service to come out 3 weeks later, no sooner appointments available. I received text and voicemail that my appointment is on track and a tech will be at my house. Well, now its noon and I just got a text (no phone calls) that they rescheduled my appointment in 2 weeks. Really wish we could just have someone else come and install the parts. I wouldn't recommend this company to my worst enemy. What a pain! read more

This company is the worst. Cancelled the first service call at the last minute, said they came here a second time but I never saw them then they scheduled another call without my request. When that person (Samm) came, he immediately asked me to sign his iPod. When I asked for a copy of what I was signing he said he would email or text it to me. He never did any of it. But the absolute worst was he just went to the back of my LG refrigerator unscrewed the bottom of it, ran outside for something,came back in & said he couldn't fix it because the other repairman who was here had to fix it. He just got up and left. He might have been here for 10 minutes. I would never recommend this company. I have an extended warranty on this LG refrigerator but the company that that warranty sends to fix the appliance have got to be the dredges of the list of repair companies. Avoid this company of you can. read more

don't know if I can put no stars, I had a microwave repair today and he replaced an $8.58 switch, it took less than 1/2 hour and I was charged $250 in labor. No warning, just this is your bill. I have never had a repairman charge $250 for 1/2 hour. They should really tell you when you call for service. I do not recommend this company. read more

I had one of my worst days in my life. Since several years ago I pay a Service Agreement for my refrigerator from SEARS. Since some days ago it is not freezing. I called SEARS and scheduled an appointment and requested a day off from my work. The tecnician whose business card just says Henry, 597716 just open the refrigerator and said he was not able to do nothing because a label with the model number was missing. I never saw this tag and I supposed that if SEARS call me everyday to renew the Service Agreement they should have all the numbers. He refused to wait me to contact SEARS and left. He was rude and I don't recommend A&E Factory Service at all. read more

I was sent A& E for a through my insurance Co to repair my washer this was put in In December they did not show up until January. The tech who by the way is very knowledgeable and I do not blame him for his company's incompetence, but he diagnosed the problem and ordered the part but was not able to come back to put it in for two weeks. he came back in 2 weeks but was 2 hours late because he was over booked. When he put the new part in it was faulty. Had to order another part. Had to reschedule another 2weeks to come and put the new part in. New part arrived on time new install date Installer called unable to make it because he had to go to another location and would not be able to come but would come the next day. No show the next day either rescheduled in 2 weeks. So, because this company does not meet their commitments it is nearly 3 months without a working washer. Do not trust them and never believe what they say. read more

They don't even deserve a star. Absolutely awful service. Can't get an appointment for over a month. They refuse to bring parts to the first appointment so that they can make sure to set up a second appt and charge you for it. Had to take 4 days off of work over the span of two months just to get a freezer repaired. Rude customer service. Completely inflexible. Stay Away! read more

Zero Stars. As everyone else has said. This company sucks ass. They can't keep appointments. They'll tell you between 8am - 12pm and then arrive at 5:30pm! Held us hostage at home all day waiting around, more then a few times. They neglected to fix a leaky NEW dishwasher even after five visits. Continued to make excuses why the thing was leaking including "your not loading the machine correctly" "your using the wrong soap" and others. Numerous phone calls to get e-mail copies of these service visits ended with nothing. Eventually gave up and contacted GE directly and was glad we did. Issue now seems resolved. Avoid using A&E if you can. It must stand for Annoy & Excuses. read more

I was referred to A&E by Samsung to repair my oven. I received a ticket number with an appointment. Then they cancelled it. I made another appointment. I was told to be home from 1-5. The tech called at 4:45 to tell me he couldn't make it. I made another appointment. Again I was told to be home from 1-5, even though I requested an early appointment. (We have 5 kids, and I figure with all the Covid going around, it would be safer when they were not home.) This time, NO ONE EVEN CALLED! When I tried to call them, the number in their confirmation email does not work. I got another number, and it is all automated. I could not get a customer service rep, and the next available appointment is in 2 weeks. I have been now waiting 3 weeks for a visit, and they never show up. Every time I have an appointment, I have to take off from work. The worst appliance repair company anywhere! Stay clear! read more

Is it redundant to give this company a one (because zero is not available) star rating? Will it change anything? They seem to have cornered the market on horrible, soul-crushing, mind-blowingly bad customer service. And before you think I am simply a hysterical person who wants to complain -- I beg of you, consider what you don't know and won't be able to prove: I am a hard-working, thoughtful, think-very-deeply-before-i-speak kinda gal. I am a professional. But this company broke me. I can't detail it here because it is too soul-crushing to relive it. Not hyperbole. More calls than I can count, gone unanswered, hung up upon, transferred to the living hell known as A&E's muzak. I tried being pleasant (at the beginning, it was sincere). I tried being curt. I tried being cheeky. I tried being rude. By the end, I wasn't trying anymore, I was just crazy. Did I say "the end"? Hardly. I'm no further today than when i started; further behind, in fact, as I am now embarrassed, broken and shamed by how much this nonsensical company has gotten under my skin. I have filed a Better Business Bureau Complaint (for what it's worth, my non-hystera aside, the company has, by its own admission, committed fraud and failed to provide service under its warranty). I have called my credit card company. I think everyone is on my side. Except for the company that can just help me and make this misfortune go away. Please, I beg of you, choose another company. Buy a new appliance instead of servicing your old one. You don't have to thank me, but you would if you knew. read more

They came to fix my washer , the technician found the sock that got stuck in. Everything was fine when i found out that later he connected the hoses back in reverse . When i texted him that he did a mistake and should come and repair it , he told me i can do it with a pliers ( which i don't have big enough for that ) . I will get charged if i call them for service. Well , i call that bullshit , you don't fix something and brake another. read more

THIS COMPANY MAKES ME THINK YELP SHOULD ALLOW FOR NEGATIVE STARS. Do NOT allow this company to enter your life in ANY way. I am unable to even judge the ability of the repair people because before they can service anything you will first need them to show up and then you will need them to order a part and IF they find and order the part (which they will expect you to pay for in advance) they will then EVENTUALLY have to come back--though they never did for us. We are going on a week without a working refrigerator and while I know the uninformed call center employees' ONLY job requirement is to TAKE IT from irate and helpless customers, I was still surprised by their lack of humanity when I finally broke down and cried that I couldn't keep missing work. I mean if you had an employee who said "I know I didn't come to work today, but I have to be out again tomorrow because I hope someone will actually show up this time" would you believe them? Anyone who has been burned by A&E Factory Service in the past (and there are numerous "local service units" all over the country--wish I had Googled them BEFORE I allowed Samsung to schedule a service call with them) should know that they are actually owned and operated by SEARS. I will be boycotting anything and everything made or sold by SEARS. And I probably won't even watch any TV shows on A&E for awhile because I'm so emotionally scarred by the mere reminder of A&E. Perhaps Samsung should be grateful that A & E Factory Service was so incompetent and AWFUL because it made me forget how disappointed I was to have a broken Samsung refrigerator that is only 2 years old. read more

Can I give them 0 stars???? We have a Kenmore freezer that had become possessed and was showing 50 degree temperature fluctuations in a day. I called the number on the sticker in the freezer and got A&E. Told them exactly what the problem was and the model number so they should have known what was going on or at least had an idea. They came out, said it was the thermostat without even looking at the freezer (so they did know) but they didn't have the part and would have to order it. But, they wanted me to pay $150 for the part which I later found out was a $50 part AND they wanted me to pay in full for the labor before they would even order the part. I refused and told them to leave. When I called a local repair tech I found out that A&E has a bad rep of never getting parts, never returning after they were paid, etc.... I told them I would gladly pay for the part and pay the labor after they installed it and fixed it but they were adamant they couldn't order the part w/o full payment up front and the full estimate was nearly the cost of a new freezer which, of course, is impossible to get right now given all the supply chain issues. I called their office and let them know I would never do business with them again and would not recommend them to anyone and would give them bad reviews everywhere I could so here you go. read more

These people repeatedly are no show for their scheduled appointments. Don't call them if you expect to get your appliance repaired. read more

My experience with A&E Factory Service was the worst! My gas range is under insurance, so any repair or maintenance should be covered. Wrong! Though the technician came as per appointment in our apt in Manhattan to replace the 2 bulbs that were out, the technician did not inform us that we are paying for the parts and labor. Not only that, we had to call again and set another appointment because the job was done halfway, only one bulb was replaced. There are two bulbs! Lesson learned, ask first before they do any job if parts and labor are covered under the insurance or not. The tech should tell the customer first of the situation/assessment and cost entailed for customer's approval before doing any job not after the job is done. Bad practice. After exhausting telephone calls and 45min on hold, and talking to 4 different people...and I had to call again on a different phone while on hold on the other...to find myself re-telling the entire situation all over again. I was then forwarded to another person who ended up negotiating to give me a discount of 50% on labor. I agreed and paying half of the bill. Out of principle, I should not be paying a cent. read more

I have used a&e in years past but never again. I paid $99 for the guy to come out, fondle my washing machine for a minute and say it was a "gear" that could not be replaced even though he took nothing apart to see the actual cause, as the unit was too old, he said. It took him longer to take the front panel off than it did to "diagnose" the problem. The most time he spent was trying to find a signal for his phone, trying to get me to let him hook up to my wi-fi and saying he needed to have my password. He said he couldn't look up the part as he had no signal to his phone.????? But,he could drive out onto the street to get a signal to charge my credit card for the fee but nothing else. Never again. I will now look into fixing it myself with the help of a friend as I'm pretty sure I have figured it out via youtube. Plus, why are there so many bad reviews for this company that are displayed on here?????? This one probably won't be either. read more

This is my first review and I must ask HOW ARE THESE PEOPLE STILL IN BUSINESS? As with many others who have left comments, I had an warranty (for a hot water heater purchased at Lowes) and I was told to contact A&E Factory Services for the repair. I called and tried to make an appointment, after continually being put on hold, and was told that it would be 4 days before they could come out. 4 days, really??? When I told them I really couldn't go 4 days without hot water, the man on the phone rudely told me to call someone else. For the amount of time I spent on the phone with Lowes (extended warranty protection), American Water Heater (the company the warrant was with I suppose) and A&E, I could have called someone local and had them already come and look at it. Now I ask myself, was it worth paying for the extended warranty and jumping thru hoops to get someone to come? read more

I have never written a review before, but we have never had the kind of service that A & E Factory Service has provided. The first time Eric came out to fix our 2 year old frig he gave us a diagnosis of a compressor that was bad. That took him several hours to diagnose. Two weeks later he came with the new compressor and proceeded to put it in. He was reckless and caught his rag on fire in the kitchen and threw it on our newly installed floor. He dented the back of the frig and took 5 and a half hours finally telling us that it was fixed and would take 24 hours to get cold. He left a mess. It did not get cold. We called and had to wait another week and a half to have him come out again. I can't believe someone who knows nothing about frig repair is employed by A & E. It is three plus months now and we still don't have the frig fixed. Really A & E ? Please make this right ..... read more

Well I cannot speak for the other reviews on here, but my experience was stellar. I "had" one of those washing machines that "explodes and bursts into flames" made by GE. We purchased for a new home in 2009 and started using in 2010. The suspect machines were finished in 2006 - SO - just one month ago GE decided to notify owners (worst customer service EVER). A & E was contracted to fix my machine. GE told me it would take 1 - 2 hours. My A & E technician took less than twenty minutes. He left things clean and very orderly and checked for performance prior to his leaving. He was professional and very nice. I will definitely ask for him, should we need other service. For ME, it was a great experience and he showed up right on time........just saying. read more

After I filed a complaint with the BBB, Sears, which is the parent company of A&E Factory Service, refunded the money I paid, minus the cost of the part. They also apologized for the "misunderstanding", which after all the BS I had to go through, I told them to "shove it"! read more

I cannot recommend A&E Factory Service. On their website I identified the symptoms of the problem and suggested the dishwasher door spring had broken. An appointment was jointly scheduled and the first visit resulted in the repairman asking what the problem was and taking a picture of the serial and model numbers. There was no inspection to verify that it was the spring. But that part was ordered anyway. For over 15 minutes the person pushed hard for me to purchase a home warranty from them after saying no on several occasions. The second scheduled visit no one showed up. The third visit was scheduled without my input so I was not prepared for their arrival. On that day a different person showed up and began with him walking uninvited into my garage, banging on the door going into my house which my housekeeper opened and was confronted with shouts of needing a credit card. When I came in the picture I asked why no one showed up - as scheduled - the day before. This person said he could not be responsible for what happened in the past. The visit resulted in a removal of the bottom front panel and a picture to show me that the pipes were somewhat corroded and that the repair could not take place until the pipes were replaced. The fourth visit was scheduled again without my input nor verified via text as they had done in the past for next Tuesday, June 1st. A repairman showed up today, May 29th. This company is more focused on getting their upfront payment, selling home warranties, avoiding assistance in solving the customer's problem and not taking responsibility for their errors and employees/contractors. And their service people reflect that attitude. DO NOT USE THIS COMPANY. read more

Negative stars it is! Shame on me for being tricked into buying a service aggrement the 1st time but for them to pull the same stunt another time is pure fraud. i was told I needed a $500 mother board for my refrigerator to get the water dispenser to work. The best deal would be to pay $100 for labor and pay $300 for a 3 year service agreement so the part can be covered in 2 months. Well when I called to inquire on the price of the part it was no longer available. So how can you trust these technicians - YOU CAN'T. The shame is that this is a 3rd company party of SEARS- A company you think you should be able to trust. Use any other authorized service provider - not A&E! read more

terrible customer service. long hold times 60 minutes plus, sometimes the phone just cuts off after waiting that long. I have called numerous times on washing machine repair and the reps have stated they would send me an email same day but two weeks later no email with tracking information for parts they supposedly ordered. I have called again and rep states that no parts had been ordered yet, they have 21 business days (yes, business days) to order the parts. After the 21 business days passed, I had to call again to be told that they could not find any parts and sent a report for replacement to home warranty company. 1 week later home warranty company still has not received any report from factory service and factory service has no record of a report being sent. Now they are promising again to send a report today. Whatever you do demand a different vendor if your home warranty assigns a and e factory service. I have had bad experience with A and E factory service also when they were supposed to repair my refridgerator. After 3 months they refused to submit any diagnosis to the home warranty company. Don't walk, run away from A and E Factory Service. read more