They messed up my tint and stole my brand new sneakers and shirt out my trunk. Carlos is a rip off.read more

After relocating to New England, I sought a trustworthy auto repair shop and discovered Brakeman's…read moreAuto Repair in Jamaica Plain, MA. Their numerous 5-star Yelp reviews highlighting exceptional service, quality, and professionalism caught my attention. Upon visiting their website, I was impressed by their rich family history in mechanics, which prompted me to schedule an appointment. Surprisingly, securing a slot was easy despite their stellar reputation. Using the Waze app for navigation, I encountered minor inaccuracies; however, locating the shop became straightforward once I realized it's situated across from the gas station on the corner, housed in a distinctive green building. The owner, Ray, was both kind and courteous. He thoroughly examined my brakes and rotors, informed me that he would order the necessary parts, and mentioned there might be a wait. He suggested I consider taking an Uber, but I opted to spend time at a nearby library. Unfortunately, the library was a small branch that didn't open until noon that day, so I utilized the adjacent Curtis Hall Community Center to catch up on some work. Throughout the service, I received timely updates from the shop. The brake and rotor repairs were completed efficiently, and Ray's dedication to customer satisfaction was evident. He checked in later that day to ensure my car was performing well post-service and followed up the next day to confirm my continued satisfaction. This level of personalized service reminded me of the local mechanics back in the South. The most important thing besides the service, and the quality, the VALUE!!! I saved 50% of what I was quoted by the dealership just for brakes!! It goes to show that there are still businesses like Brakeman's Auto Repair that aren't trying to get over on people that provide GENUINE SERVICE in a timely manner. In summary, Brakeman's Auto Repair offers a blend of professional expertise and genuine customer care. For anyone in the New England area seeking reliable auto service, I wholeheartedly recommend them.

Brakesman's replaced the brakes on our daughter's Toyota and adjusted the calipers. The brake pedal…read morehas come up and the car stops much better. We received excellent service and couldn't be happier.

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

disappointed in the service here. lack of knowledge and unwilling to work with a paying customer.read more

I wanted to post a HUGE THANK YOU to Jimmy at Twins Auto! I appreciate how quickly you work and how…read moremuch you were able to put my mind at ease concerning my car! You're the best!!! Many thanks! Cocoa

Paid for work that was never done -- a rear brake job and brake fluid flush. Imagine my surprise…read morewhen I go see another mechanic closer to where I live, who tells me that my brake fluid is very dirty and that I need my rear brakes done soon! When I reach out to Jimmy, receipt in hand to refer to, he claims that because it was just over a year ago there's nothing he can do about it. My mistake was paying them cash and not by card to file a dispute. Will never make that mistake again. Jimmy never apologized and never took accountability-- that's the part that took me aback b/c I honestly felt like Jimmy was a nice guy and seemed honest. Not sure who's to blame but I don't appreciate shelling out $300 only to find out none of the work was done and no apology. I do believe that they are overwhelmed with the amount of cars that come in everyday and the guys are possibly overworked. Still doesn't excuse what happened! So glad I never came here raving about them.. give it time and I'm sure they'll be forgetting about your car too.

Late in the day, my car was towed over to VIP to have a tire replaced. I didn't have an…read moreappointment. At first they thought the tire could be salvaged but it was then discovered that there was a big gash in the side wall and a new tire was needed. Though they were closing at 5:30 and it was already close to that time, they got the new tire on and I was able to be on my way. Big shout out to Bassil and his colleagues for taking care of me. Much appreciated.

First I found them online saying that they offer free brakes check. I recently bought a used…read morevehicle from a dealership. It passed inspection. Every time I pressed on the brakes. I heard loud noise. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me once. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once". I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up.

Pep is a great guy. Walked in on a Saturday to get some help with fixing my shark fin antenna on…read morethe roof of my Audi. He quickly addressed the issue and got to work. No haggling. Finished in under 1 hour and everything looks great. Other body shops were going to make me wait until Monday to get back with a quote. Pep also charges a very reasonable fee for his work... Great guy and will definitely recommend to all of my friends and family. Thanks again Pep!

My muffler fell off in Brookline. I called 3 shops at 3:00 New Year's Eve in that area…read more "Sorry, we are closing" , "No more cars for today" " Can't Help today" . I frantically called Pep down in Roxbury..."How soon can you get here..." I told him 20 minutes. He said, -- "hurry up, I'll wait". He welded my muffler and ordered me a new flex pipe. AWESOME SERVICE! Pep Rocks...

I don't go any place else. Fran is the real deal in Boston. His prices are fair and quality of work…read morealways exceeds my expectations. At Fran's, they fix what's broken without trying to sell extra parts or service you don't even need. I like that. If you're in Boston, go here first!

Avoid if you are vehemently not conservative and don't want to see Trump paper cut-outs around his…read morebusiness. Me personally? I care more about someone being trustworthy, polite, and at least somewhat competent. As well as saving my money and not getting ripped off like I have been when I got my car repaired at dealerships. My car wheels started making weird noises after I got into an accident and needed to make a cross-country move. Fran identified the issue and fixed it. He was also willing to honestly educate me and explain the issue without acting like a shady businessman that lies by omission. My car has not had issues for the past several months thanks to Fran's diagnosis and the work of his employees. This review would've been a five star if I didn't have to deal with his son on the phone. His son called my cell phone number multiple times to tell me that my car was fixed and hung up immediately before I could ask questions to verify. I traveled twice only to find out that the son mistook someone else's car for mine just because it was the same make and color as mine. Fran recalled which car was my car because he could tell me what state my license plate was from. Thankfully Boston is easy to traverse thanks to the public transportation, otherwise I'd be even angrier for having my energy wasted for a car that wasn't even mine.

quick, friendly, honest, $75 for tire replacement with labor included. highly recommendread more

Hit a (BIG) pothole passing through Boston on I-93 near the gas tanks. Pulled over. Damned... two…read moreflat tires on driver side. Contacted AAA for a tow. Where to? I'm headed for the Cape, live in NH. Some place that has tires to purchase. Got recommendation and waited for truck. Called destination, but they had no tires my size (Mazda 6), wait until Monday. Can't. It's a Friday, and while I have a place to go on Cape or home, either is a drive, but no car. Called around to other tire places in area. Same response... no tires my size. After a dozen places, finally called DR. "Oh yeah, we have that size. Come on in." "Two???" "Yeah." Amazed, but this was only place that said they could help. Tow truck driver heard of them. "Good people," he said. Arrived. Immediately put car on hydraulic jacks. Tires off in 5 minutes. Took them in and replaced with "like new" tires. Done in less than 45 minutes (waited longer for tow!). Price: $160 plus a bit more for credit card. Was at Cape before dusk. Footnote: Car went for state inspection a month later. Tires passed. "Like new" was apt. This was an emergency and they came through. Patronize these guys! Recommended 100%.

Hello everyone, today I want to tell you a story about getting my car painted at a Vietnamese auto…read morerepair shop in Dorchester called . and . auto repair (there are 2 branches 1 and 2. I'm really frustrated so I'm telling you so that everyone doesn't have the same situation as me. The situation is that my car has some scratches, I want to repaint it. When I met the owner, she quoted 1200 to repaint the scratches and said that she would polish the car and guarantee that all the scratches would disappear (there was a big scratch and a few small scratches and she said "don't worry, I'll do it cheaper for you so you can introduce customers to me, when I'm done, I guarantee that your car will have no scratches left, I'll make your car really beautiful for me to advertise) and she said I could bring the car in the next morning and pick it up that afternoon. And I was allowed to go to the office to do the paperwork, after I paid the 600 deposit (on the receipt it said "Paint around car"), they said there was no schedule for the next day, I could bring the car in on Friday morning and pick it up on Saturday afternoon 4 pm. Talking outside, it can be done immediately and finished in 1 day, but when starting to do the paperwork and pay the deposit, it will take 3 days to do it and it will be done in 2 days. Yes, I agreed because I didn't need the car urgently and didn't rush them. With the appointment written at 4 pm on Saturday, I could pick up the car. Everything was fine until 4:30 on Saturday, they texted to say the car would be available at 6:00, then around 5:30 they texted again and said the car would be available at 7:00. At exactly 7:00, I came to pick up the car, but they said 7:30. Finally, I received the car at 8:00. But it didn't end there. After receiving the car, the small scratches on the car were still there, and there were more small scratches around the car, and there were many, many small paint scratches that looked like there were many small stones hitting them. (My car is black and the scratches are white). After I talked to the shop owner, they said it happened before. then. they are not responsible (at first the conversation and the results were not completely consistent) they absolutely do not take responsibility for this matter. and the owner's child said "I am responsible for the paint, but I don't know about the other places, your car is an old car but you used a flashlight to shine on it and wanted to make it look like a new car (my car has about 24,000 miles, and it was almost 8:30 pm). while at first they said to fix all the scratches and make sure the car looks like new) when I got home, I just started to check the 24-hour dash cam that was installed by the car dealer. then I found out that during the time my car was at the repair shop, they used my car to do personal work.. to summarize my frustrating story, when I went to repaint my car, I did not bargain or bargain about time or money because I wanted my car to be done as well as possible. The price was given by the shop owner, the quality was stated by them and the time was also set by them. money was they took enough time to reschedule 3 times, but the quality is terrible. let me ask if anyone encounters the same situation as me, will they speak up or stay silent. everything I said has messages and pictures to prove it.

The best auto shop in all of greater Boston hands down because they are honest, communicative, and…read morekind. I recommend D and L Auto to anybody in the area!!