We hired this company for multiple residential projects including HVAC troubleshooting, an EV charger installation, and repair of a non-working doorbell transformer. Scheduling was flexible, pricing was fair, and communication was consistent. Unfortunately, the quality of work and follow-through did not meet expectations. Several installations required return visits--or fixes I ultimately had to handle myself. The EV charger failed to operate out of the box due to a disconnected internal ribbon cable, which was blamed on product design rather than potential mishandling during install. (I had to troubleshoot and repair this myself.) The doorbell still doesn't function as designed. Our primary concern was that there was no power to the Eufy unit--we wanted to avoid having to charge it manually. After inspection and a transformer replacement, it still never had power. We didn't realize this until the battery died, and based on the battery lifespan, we're confident there was no power present from source to load when the team left. While work was being done on the doorbell and electrical panel, a wire somehow disconnected from a breaker, causing power loss to our upstairs bathroom lights--an issue that went unnoticed by the team. My wife noticed it immediately, but since I was traveling, I assumed it was a GFCI trip. It wasn't--I later confirmed it was related and not a GFCI issue at all. We were also having issues with our AC system, which was diagnosed as a faulty relay and low coolant. After those repairs, the exact same issues persisted. While they did return at no charge, the explanation shifted to closed vents and system over-pressurization, followed by claims that it was a design flaw from the original home build. We have since opened all vents and the AC still short cycles.(In fairness I did not bring this up to them, as I had already lost confidence in their repair work) For context, our neighbors have the same home layout and do not experience these issues. While I understand the challenges of troubleshooting, it can't come at the cost of repeated guesswork and shifting blame every time something doesn't work. In each case, the explanation pointed to equipment flaws or unrelated factors, never acknowledging the possibility of an installation oversight--despite the timing and nature of the failures clearly suggesting otherwise. While the team was willing to return (as long as we paid another service fee), the lack of accountability and repeated need for correction made the process more frustrating than it needed to be. read more

They showed up the day after we scheduled and it cost me money renting equipment. The owner called me a liar and refused to do the work. I would never use them again. read more

This is the WORST company I have ever dealt with. I manage 10 properties and deal with several maintenance companies of all kinds. I recently had a tenant with A/C and some electric socket issues. I used a new company, this one, because the condo property manager advised A&M would be on premises that day. Randy from A&M came out. Regarding the AC, apparently the meter was shut off by DTE for winter and just needed a signal sent. RANDY CHARGED ME $180 TO LOOK AT THE METER!!! Plus, my tenant advised that he didn't check the electric sockets that were out since most of the electrical worked in the condo. So essentially, Randy/A&M charged me $180 to look at the meter without testing or servicing anything. When I called to ask about this, Randy hung up on me. read more

This company deserves NO stars. Randy from A&M was recommended to us on Nextdoor when our furnace stopped working on Thanksgiving Day. We contacted Randy and told him that we were fine with him coming over the next day (to avoid holiday service fees). When he arrived the next day (late morning), he was able to repair the furnace quickly (about 10 minutes). It was a very simple fix, and fortunately, did not require any parts. We realize now that we should have requested a quote PRIOR to his visit. He charged us $270!!!!! He said it was double the customary $135 visit fee due to overtime?!!??? It was NOT a holiday, weekend, OR afterhours. We were shocked! His fee would have been more if we had paid by credit card (to cover that fee). So, we paid by check. We are retired and on a very fixed income. This fee was outrageous for the service he provided. When my husband called Randy to dispute this charge, Randy hung up on him. He belongs in the "Hall of Shame". read more

I looked on the Internet for an electrician in my area and was pleased to find one right in my neighborhood. I called and Randy was able to fit me into his schedule in two days. I had a small job but, Wow! He arrived right when he said he would and was very pleasant and professional. What should have been a fairly quick and easy job turned out to be a bit more, due to some previous work that was not done correctly. After spending more time and effort, he could have asked for more than he quoted, but with a kind smile on his face, he didn't. Highly recommend! read more