Prior to my April 8, 2025 purchase, I noted a few concerns with the vehicle that CRU ensured me…read morewere being addressed. It was also mentioned that a thorough inspection was done prior to my purchase and that CRU vehicles are held to a high standard, hence their pricing is firm. I reached out to Todd via phone and email May 12, 2025 to discuss the issues below, with no response. Completed Repairs: Vacuum pump leaking; Vacuum Pump Gasket R&R = $584.78 Front Wheel Hub & Bearing Remove & Replace = $1,312.12 Front Drive Axle Remove & Replace (New-Remanufactured From Land Rover) = $2,101.51 Main Battery Test Failed; Remove & Replace Battery = $480.37 Needed Repairs: Hood shocks needed U joints leaking Low coolant in reservoir but no visible leaks Valve cover gaskets leaking Transmission pan leaking Both left and right high-pressure power steering lines leaking Front differential leaking Remove & Replace Battery (Stop/Start) There was also an issues with the title where the incorrect title was provided to me, which caused confusion at the DMV. This issue was an inconvenience but rectified within 10 days. Elaine was my sales rep and she was very helpful and responsive.

Drove my car in for repair had to get a tow truck to take it to another mechanical shop, because…read morethey told me they could not fix it, after having it first a month and a half. Would not recommend this place to anyone.

Over the years my satisfaction is still at a 5 star. This shop stays loyal to the customer. They…read morestand by their work with skill dedication and honesty. I am a 15 year customer. The price is always fair and they have specials that sometimes help even more. Service is always excellent without exception! I would recommend these folks to everyone!

I was able to get my car taken care of in a timely manner, which is challenging on my schedule,…read morewhich is one reason that Ashford Auto is always my go to auto shop. They are always reasonably priced, which is another reason I love them. And I've never had a problem with their work... they know what they are doing and are reliable that way.

I have been taking my cars to Upland for over 17 years. I have also bought 3 cars from Upland- the…read morefirst was destroyed in the hurricane flood, the second I just recently replaced due to my own negligence, and the third has been a great buy. All three cars were worthwhile buys and I would buy from them again because I trust them. I can't say that about private owners or other used car dealers and it's rare that I hear the same about car repair businesses. Upland has been consistently competent and thorough in repairs, reasonably priced, and ethical each time I have dealt with them. On the few times they have thought they had fixed something and the problem persisted, they have resolved the problem very quickly and fairly. If you are a new customer, I am happy to answer any questions about my experiences with Upland.

Had them install a new gasket kit. Three years later it's leaking oil and I need a new kit. This…read moreshould last a lot longer than three years. Either they used a substandard kit or they did a shoddy installation. Either way unacceptable. Would not recommend. UPDATE: The shop that installed the new kit said several gasket pieces were missing and not installed in the first place. Nice job Upland...you're a disgrace.

I've trusted this auto repair shop for years with all of our family's cars, but this last visit was…read morethe worst experience we've ever had. My mom brought her car in because it was hesitating to accelerate past 50 mph. After paying $189 for a diagnostic service, the mechanic first said the engine had failed and even gave her a quote for a full engine replacement. Later, the story changed -- first to a catalytic converter issue and then again to something else. When she picked up the car, it was in worse condition than before. It wouldn't go over 10 mph, and they admitted they already knew it was running that way but still let her drive it into traffic without warning her. The only reason they looked at the car again was because it came back in such bad shape. They were combative when we asked questions, and the engine cover wasn't even secured afterward. This used to be a shop we trusted, but the lack of accountability, inconsistent diagnostics, and disregard for safety were unacceptable. If you're looking for honest mechanics and reliable diagnostics, I would strongly suggest taking your vehicle elsewhere.

These guys are the BEST around. I will always go to them first. No more dealerships for me. They…read moredid an excellent job on some work I needed done and charged me 1/2 what the dealership wanted to charge. I highly recommend them.

My fiancé and I brought our Volvo XC90 in to have several issues repaired. The work took a few…read moredays, which wasn't a problem since we had time off during the holiday season. Once everything was completed, we were very pleased with the results. The pricing was reasonable and affordable for us, and the 1-year/12,000-mile warranty was standard and reassuring. Tom, the owner, and his staff were professional, friendly, and easy to work with. Tom took the time to clearly explain what was going on with our vehicle, which we truly appreciated.

A wonderful place to do business. They worked on my tranmisssion and did a great job. THANKS AGAINread more

Oscar did hoa thing again and went beyond like always... I highly recommend him and you can't beat…read morehis prices.. he's my number one person to call when I need work done or need his opinion on my car cause he'll tell you the truth and wont try to make you fix something that dosent need fixing

Oscar does great work with fair prices and you dont have to leave home. Definitely recommend!!!!read more

Yep - back again... another year, another great update. I am STILL a loyal customer and they are…read moreSTILL cranking out the hits! My son is also a devoted customer here with his Camry - so now it's my Rav4 and 4Runner along with his, the whole family Toyota collection lol. They are consistently friendly, prompt and efficient. I haven't had any issues with anything from them and the shuttle service home while they service my ride is TOP TIER!!! ....see yall next year! lol

I've been calling about my convertible top on my Mercedes but no response I guess I got to seek…read moreelsewhere

Recently moved to Houston and with my unfortunate luck, I started having car issues after an…read moreextremely spendy repair earlier this year. I decided to go to Lam's Auto Repair per a friend's recommendation and I'm really glad I did. Mr. Lam was able to inspect my car after I walked in on a Saturday morning. After 15 minutes he told me what was wrong and what needed to be done. I unfortunately also bought the wrong headlights but he was able to find some to replace them with in the shop. I decided to walk over to the lovely restaurants nearby while I waited and I was luckily able to get my car fixed within hours. His prices are very reasonable and he was very kind. The customer service was definitely worth driving across town for!

I've been taking my fleet of Fords to Lam's Auto Repair on 6819 S Kirkwood Road for years, and I…read morecan't say enough good things about the service I've received. The mechanic here is top-notch, handling everything from general maintenance to more complex jobs like engine and transmission repair, A/C fixes, suspension work, and even bodywork. Not only is the work always done right, but the prices are incredibly fair--I've always felt like I'm getting a great deal. Lam, the mechanic has also taken care of my personal vehicles, a Lexus GX460, a Toyota, a BMW 550i, and a Mercedes with the same level of care and expertise. It's rare to find someone so dependable and skilled, and I highly recommend this shop to anyone in need of honest, high-quality auto repair. Make sure to find the right Lam's Auto Repair on 6819 S Kirkwood Road! He will take care of you!