Update to my original review of Heights A/C from 2019: Mitch kept my old 2006 unit running for seven years. At least two blower unit rebuilds, a control card, multiple capacitor replacements, and a few pounds of refrigerant every couple years. This year the refill exited far too quickly and I called Heights A/C for a quote. Thomas replaced the old unit and re-worked the ducts for a great result. The house feels better with the new duct work and the system is amazingly quiet. read more

Heights A/C replaced a fan motor under warranty. It broke before one year. We were without AC for three days at the hottest part of the summer before Sarah and Thomas finally came to replace it. Thomas then refused to fix the fan motor because they didn't install the AC. Even so, they had done AC work 5 previous times, including the broken fan motor. I had to file a dispute in small claims court, which I won. In court, Thomas said one misstatement of fact after another, but the judge must not have believed him. Be careful dealing with them. read more

We have been using Heights A/C to install and service our home air conditioners for years. They have always been professional, reliable, and competitively priced. Most recently, Mitch inspected the A/C at our rental house, and then the very next day the A/C compressor broke due to a random power surge. We had a new tenant moving-in within 24 hours, and when I contacted Mitch, he returned to the rental house within 30 minutes of my communication. Mind you, this was after 5:00pm on a Friday. He quickly repaired the A/C at no charge, since his inspection had been the day before. This company honors their work, and Mitch went above-and-beyond to help us in a time-sensitive situation. Highly recommend. read more

We've been using Heights A/C & Heating for the past several years, and they are always courteous and dependable. They've just helped us replace our upstairs AC unit. Thomas and the team were fast, efficient, and cleaned up well. It took them only about 4 hours to remove the old unit and replace with a new one inside and out, and they even added 3 air returns! read more

You guys are the best! Super nice people to begin with but they fixed what another company was supposed to have fixed already but didn't. All of the ducts needed replacing along with the plenum that I had already replaced. Nothing was sealed on the old ducts. Had to be done again to redo and add more ducts and registers to this 63 year old house along with adding more intakes. As he found additional issues that weren't on the bid, he took care of those and didn't even charge for them. They really know what they are doing and they know what top notch customer service is. I will never use anyone else. A/C is much more quiet,, waaay cleaner and cools off quicker. Friendly, responsive people. Owner was here all day working, supervising and explaining everything to us. Happy, happy, happy! read more

The best HVAC service I ever had! Every thing was done very well. I had a very serious gas leak that could have been devastating, thank God they found it and repaired it. Even though it was a line far from the furnace! read more

Love Heights A/C and Heating. They have the best customer service and people who work with them are highly skilled. I value their honesty and quality they bring each and every time my friends and I have used them. I have been with them since they opened their doors read more

totally impressed with Heights AC. Mitch just left our home and he did an incredible job, we will trust our home to no one else. we lost our heat on a freezing day, called on Sunday, they have a very wonderful answering service and the owner called me back within an hour. the next day 0ur hear is repaired. totally great company read more

I've used this company several times for AC repairs. They're always super responsive and helpful. Mitch has been my technician and I feel very confident he will take care of the issue. He also is very knowledgeable and explains what the issue is and the cause. I will use this company whenever I have an AC issue. read more

AC stopped cooling overnight. Called them first thing the next day and Mitch arrived within 30mins, diagnosed the problem, had the part on hand, and had our house cooling off again before my morning meetings even started! Pricing was fair and straightforward. Will definitely be using their services again if needed. read more

Where do I even start. Couldn't have been a better experience. It almost feels made up. I have been dealing with AC issues since my new AC was installed by Chimney Rock AC in 2017. I tried everything, bought new expensive windows, blew insulation in the attic, added two top of the line mini splits to add on rooms. Nothing worked it still felt hot unless we cranked the AC way down and stomached a huge electricity bill. I've had four AC people come tell me what I need to do hence the windows, insulation etc. I called Heights AC today and I finally came across experts. My unit is oversized, my ducts aren't done properly, my thermostat settings are wrong and creating too much humidity. At the end of the day what I really needed was a new properly sized unit but it doesn't make economic sense. They spent like two plus hours here educating me, fixing a duct and setting up my thermostat settings to optimize for reducing humidity. I asked what I owe them, gladly willing to pay and they said they couldn't charge me for that and to call them when I need a new unit. Like what?!?!?! Life long customer based on knowledge alone but doing it free today because they felt bad I got shafted by Chimney Rock AC was the kicker. read more

These folks were life savers during Memorial Day Weekend as I returned from out of town with a second trip days away and the AC was out! They came out promptly, identified and resolved the issue with a friendly and informative professionalism. Definitely give them a call should the need arise! read more

Amazing customer service!! A little more than a year ago, I had a complete new system (unit, furnace and duct work) installed by Heights AC in my house. The process was fast and efficient (they were finished in a day) and the company was very pleasant to deal with (they left my house cleaner than before they arrived). The unit has worked flawlessly...until yesterday, when the thermostat showed an error and the fan was not turning. After a quick call to Heights AC, the owner and his wife were at my house in less than 2 hours. Turns out, the problem was with my breaker and not the unit at all. They fixed the issue, made a recommendation to have an electrician to review our breaker box and I was back in business. Oh, they also refused to accept any payment for their work and time. Again, amazing customer service!! read more

These people are so good. They are responsive when you call and show up when they say they will. They have taken of me on weekends and and always been happy to help. Just got a completely new HVAC system and I couldn't be happier. Extremely professional crew and installation. They took the time to explain the entire system to me clearly and completely. I can't recommend this business highly enough. Also Veteran owned and operated, which I love! read more

Heights AC and Heating just installed a new HVAC system for me. Wow am I impressed with everything about the company, their technical staff and their subcontractors! Yes, They really performed that well! Highly professional, skilled and the customer service is top notch! For me the folks at Heights AC and Heating are my go to for anything HVAC related. Veteran owned small business, with the care, attention to detail and dedication to get the job done right the first time. Yes I can not say enough about their service as they showed me what was wrong with my old (21 yo) system and gave me honest advice. Due to the system age I decided to replace it. The arrangements were made and a schedule set. The crews were punctual, professional and highly skilled. Their follow through on their promises and commitments and the high quality of their work earned the five star rating I'm just a very satisfied customer! Give them a call and you will see what I am saying. read more

My last hvac company folded. So I was in the search of a new company. I've went two years without maintenance but have done the basic stuff like replacing filters. Randy came over and made sure things were ready for the summer and even advised me how to keep my drain pipe clear with vinegar now and then. No hard selling, just simple and honest advice. I will be coming back again for maintenance and/or repair in the future. Thanks! read more

VERY HELPFUL! I called and spoke to the one of the owners onthe phone after having a horrible experience with another vendor. She explained everything and could even reference the city code i was questioning. Her husband came out the next day and took one look and told me what was needed. Unfortunatly they do not service my unit type but told what I needed to do next after explaining everything in detail! Thank you both for all your info and help through this whole process. read more

We have had two experiences with Heights A/C. The first was a preventative maintenance check and they got it scheduled same day. Quick and easy. We also had a thermostat issue in which the owners Sarah and Thomas both came out themselves to fix same day. Super kind and took it upon themselves to manage the warranty swap for a new thermostat. Will def use them again if needed and will recommend to friends! read more

My A/C suddenly stopped cooling back at the end of June on a particularly hot day. I called Heights A/C who were quite friendly on the phone and quickly dispatched a technician to come out and take a look at my A/C. The tech ran some tests on the outside unit and said my system was very low on refrigerant. He said it was probably from a small leak that had gotten worse over the years and there was a good chance after topping things off that I'd be good for another few seasons before I needed to replace anything. I trusted his opinion although what I didn't understand at the time was that the 8 lbs of refrigerant (worth over $400) was almost to 80% of the 10lbs capacity of the unit itself. At no time did the technician use a tool to look for a leak in either the outside unit or the coils in the attic. Fast forward to a few days later and the system is no longer cooling again. Technician is dispatched and this time he actually uses his leak detector to find a massive leak in the coils in the attic. The estimated repair was an additional $3,600 on top of the $400 I had spent days earlier. This time I decided to call around to 4 other A/C companies for quotes on the same replacement unit. All of them remarked that filling a unit that low on refrigerant without checking for leaks was very poor practice with one calling it downright unethical. I ended to choosing another company to replace the coils with the same brand and spec that Heights A/C had quoted for $1,700 less which was almost half the price with twice the labor warranty Heights A/C was offering. TL:DR: Heights A/C charged me over $400 to add refrigerant to my A/C system without doing any testing for leaks which sent my hard earned money into the atmosphere in less than 72 hours. To add insult to injury, they quoted me 2 X market price to repair the leak which I thankfully declined and went with another Heights area company who did a solid job for half the price. read more

Rick & Randy came out today to give my Uncle an estimate. You know, I just have to say, the professionalism of these gentlemen here, just amazing! They were very sweet with my uncle (an elderly gentleman). Customer service is always a make or break deal for me! They take the cake. As a woman, I'm always up with my guard towards contractors. These two guys were warm and welcoming and so helpful. They were very honest in their pricing and estimates, and were detailed in the write up. I'm in the middle of shopping around, but I just had to take time to let the Yelp world know. If you want kind and courteous gentlemen, look no further. read more

Those guys are incredibly hard working and responsive, which is an incredible combination when it comes to AC or heating service. Veteran-owned, this company provides fair prices and high quality servicing. read more

If I could give more than 5 stars I would, they are absolutely wonderful and I HIGHLY recommend them !! I returned home after being away several days to find my AC unit not working and it was 100+ degrees outside. I called Heights AC and Heating and explained the situation, they were fully booked for the day but they heard the desperation in my voice and the owners themselves arrived at my house within an hour and they could not have been more kind and professional, they fixed the problem quickly and took extra time to explain how my system worked and what they did to fix the problem....I am forever grateful to them and I will be a customer for life!! read more

We have used Heights A/C & heating several times over the past couple of years to help with humidity to thermostat issues. They have always been courteous, fast and cost conscious. We have received great service from every member of their team from Sarah in the office to all the techs. We would highly recommend! read more

Our A/C went out (of course during the Houston heat), and we had several companies come out for a quote. One company even wanted to change out all copper lines throughout the house leading to the A/C which meant cracking Sheetrock and removing half the kitchen to get behind the wall. Heights A/C came out, super professional and saved the day. No need to re-pipe, and in fact was the best quote with the best service. Keep up the great work, we'll always have your number at the ready because after all this is Houston! Thanks again for the outstanding work and fair pricing! read more

I cannot say enough positive things about this company. I've had really bad experiences with some of the larger AC companies trying to up sell me and not explaining things well at all. Heights AC did not do that at all--it was such a pleasant experience. They were promptly on time, did the work that was scheduled and explained everything so well. In my experience Heights AC is customer-focused and strives to do the right thing for their customers. They will be my go-to AC company! read more

Best AC company and people I've ever worked with! Super friendly, conscientious of the customer, professional and honest. Didn't try to up sell me and answered all my detailed questions. They even loaned me a window unit for no charge while I waited for the installation of a brand new HVAC unit- inside and out. Kept the area clean and treated house with respect. Invoice processing was quick and their explanation of the new unit's features and their after care was awesome! They think through all the details so you can count on them being there in the future. Highly recommend this local business in our neighborhood! read more

We had a great experience with Heights A/C & Heating. Started with getting an estimate to replace our AC. The appointment was scheduled much sooner than we expected. Mitch came out and was honest and answered all of our questions and discussed his estimate thoroughly. He was not rushed and it was clear he was not trying to pressure us on anything. He put us at ease and made us feel totally comfortable doing business with them. On installation day, Thomas (owner) showed up with crew as scheduled and they went right to work. Thomas explained everything and answered any questions we had throughout the day. Sarah (owner) also came by delivering parts and checking on the crew. It was evident to us that Thomas and Sarah were good, honest people and that we had made the right choice in choosing them. We are very pleased with our purchase and the installation process and look forward to being customers of Heights AC & Heating for a very long time. read more

I'm reading all the positive comments below and maybe I am the exception. I was having trouble with my AC and the damper system. I was told I had 2 motors go out. I called for a second opinion and was told only one motor needed to be replaced. The second company replaced the one damper motor and the AC is working great. Maybe this is an isolated incident but I wont be calling this company or recommending them. read more

8am the morning after Christmas, I get a phone call from home - the ac is out. Grrrr. (we are Texicans and get hot here) I thought, no problem, I will call my sister, who managed an ac company for year. She advised me not to call those people they will charge you out the wazoo. Instead, She called Thomas & Sarah at Heights AC. Wow! A contactor and hard start kit later - my ac is up and running and its not even 10am yet! The coolest thing, is that I have an old Gibson unit, and I would have expected them to try to sell me a new one. But they didn't, they replaced only what needed to be replaced, their response time was better than HPD (wait a minute, that's not saying much) and their mannerism was alot less like a business transaction and more like a friend helping a friend. The fact that they are small, family owned, local. and that he is a US vet were all a plus plus. I am very impressed. read more

Sarah and Thomas are such kind and knowledgeable professionals. I called them and they came out the same day! That is extremely rare and I am so grateful because the Texas heat is no joke. Like other yelpers stated, Sarah and Thomas did not try to sell me on a new system nor were they pushy on other fixes that would put a heavy dent on my coin purse. I felt very comfortable with them in my home while they were making the repairs. I really appreciated how REAL Sarah and Thomas are. They are honest and hardworking. I will be calling them for future needs as they arise. Would recommend them to my friends and kinfolks! read more

Highly recommend Heights A/C & Heating. I was able to get a same day appointment for a 'check up' on our A/C unit. Mitch was very helpful (and honest) in explaining our air conditioning system and giving an estimate on exhaust fans in the bathrooms. They were honest with the pricing too, which is always appreciated. Thank you! read more

Timely responses (via the Yelp app), easy to set up appointments just a few days in advance, honest work. Thank you Heights A/C! You made a loyal customer! read more

If you live in Houston, you know how vital A/C is! And having a warm day in January is another norm of living in Houston. So when our A/C unit failed us back in January on that warm day, I called around and found Heights A/C & Heating. They were quick to respond, and when Randy came out he was very professional and personable. I asked a lot of questions (since our home was a new-build, and I was surprised that our A/C had already failed), and he was happy to answer all of them. He also wrote down the issues that we were having so that my husband could read it (so my husband did not have to listen to my interpretation of what Randy said... I am sure thingamabob would not have been received well lol). It was top notch service, reasonable pricing, and I would hire them in a heart beat again! I highly recommend them! Especially Randy! read more

Heights A/C is the BEST!! Our AC unit stopped cooling and when I called, Sarah (one of the owners) was very polite and able to give us a quick appointment. When Mitch came out, he was able to diagnose the problem within 5 minutes of arriving! Our capacitor had gone out due to the lightening storms and needed to be replaced. Mitch explained everything in detail and worked efficiently. He even went above and beyond by helping me replace the filters in the high ceilings and cleaning the filter coverings! I can't say enough good things about this company. Look no further if you need AC or heating repairs! read more

Got scheduled amazingly fast and they did a thorough checkup on my 2 units. Very fair pricing and gave me info on my systems. Recommend them and will use them again. read more

Both my units went out on the same day in the heat wave. They were over 15 years old and had done well. Heights A/C were recommended on Nextdoor and were one of 3 companies I called. They immediately sent me a txt and then called. Within 2 days I had complete new Trane systems. They are not cheap but I wanted quality as buying cheap stuff rarely works out. They were professional, fast, friendly and worked their butts off in 96+ degrees of heat. My house was left clean and cool. Yeah! read more

I don't usually give reviews, but these guys were so good I had to tell someone. I fully recommend their service! They responded to my request immediately. Randy was very knowledgeable and my a/c unit was fixed in less than an hour. Thanks so much Heights A/C & Heating for fulfilling my request so quickly in July, the most busy time of the year for A/C repair! read more

We needed a simple check up on our AC, although it hadn't been cooling consistently. I attributed it to the extreme temps and assumed it was having a hard time keeping up. The technician found a problem with one of the damper motors sticking - even though I hadn't mentioned the inconsistency. Thanks to this simple repair we have better cooling throughout. He was on time, explained everything thoroughly and closed everything back up when he was done. In the past we have experienced all these problems with other companies- so we are switching for good, now. read more

We needed 2 new air conditioners and wanted a company that was reliable honest and fair I checked on Yelp and found many favorable reviews we called and received prompt service. We tried to repair one of them but it became apparent that we needed both of them replaced. We are very satisfied with the installation and explanation of the units. I am recommending them because I honestly feel they will be honest with what you need read more

We had an issue with a high pitched annoying sound from our AC unit. I called into Heights AC and fortunately for us the owner Thomas was only a few blocks away. He came right over once his prior service matter was concluded. He inspected the unit and diagnosed the issue. Upon explaining the matter and my options, I was left with only one conclusion. That the manner in how the service was completed there will never be a second thought about who I will recommend and who I use. If you are reading this KNOW there is a reason for all 5 Stars and you need to call Heights AC. read more