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    A & R Electric

    5.0 (1 review)

    Services - A & R Electric

    Appliance repair

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    15 years ago

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    Sears Appliance Repair

    Sears Appliance Repair

    (135 reviews)

    Daniel was awesome. Its the communication Sears only let's you speak to AI and I think it's the…read moreworst thing that they could've ever done. My appointment got switched from Wednesday the day I stayed home all day to Thursday then to Friday then to .Monday without consulting me. They finally showed up on Friday and I had 2 different appointments both showing up early after I told them I would only be available 3:15-5:00 which they also confirmed. AI still let the technicians arrive early. Sears you need to have a live person available I had questions that I couldn't get answers to. AI switched my appointments back in forth through text and emails never speaking to me on the phone to see if it was ok.Each appointment they changed was set for 8:00 -5:00 meaning I would've had to take another day off after I had already taken Wednesday off.

    Each time the Sears technicians came to look at our broken wall microwave it's a new story. They…read moreare very polite, yes , but: First time: Technician says he needs another person to help him pull it out of the wall. Return visit: "You need a new microwave ", they tell us. Follow up never happened- paperwork not forwarded to our Home Warranty Insurance as per our call to them 2 weeks after Sears came and recommended new microwave. Boooo Arranged for second set of technicians to come out to 'Start the process all over'- what? They came out and say we need a part. They order part and it arrives at our house- Technicians return to our house to install part. ( always new people) and they say : part is wrong and the entire microwave needs to be replaced. -what? We are back to the beginning!! Booo In between these visits were time consuming phone calls to the Home Warranty Co trying to locate paperwork Sears never sent over So the saga continues for us. Automated voice assistant was accurate giving us updates re when the many technicians would arrive . But I asked her each time to tell them to park on the street ( 4 times) Never done. Booo Will the paperwork be sent over to our Home Warranty Insurance from Sears?? Stay tuned!!

    A & R Electric - homeappliancerepair - Updated September 2026

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