Over an hour late for the window they quoted. Gave them the go ahead to install a whole home surge protector and never heard back from them. I called 3 times and was told they would call me back to schedule the install. However, no call back came. Finally, the owner of the company came by and apologized for the miscommunication and said he would get back with me for an install date. Well, that was weeks ago and still no call back. Fortunately, I reached out to another company in our community and got " a better deal". read more

Great experience this evening . Andrew was very professional and gave tips for minor issues that may come up . Two thumbs up

The level of professionalism and expertise I receive from this company greatly exceeds any other. They are extremely busy but I find it's worth the wait. They thoroughly access and explain what the issue is, what solutions are possible and the pro's and con's. Andrew is the best of the best! read more

Andrew is thorough and efficient. He came for a 2 am call to check our AC unit with due diligence. He explained all our options patiently, with insight that showed his knowledge of his trade. I was extremely impressed and would recommend his company for they are willing to come anytime of day or night just to help, no extra charge to the $25 service fee. He didn't even take the fee from me at 2 am! I myself am going to mail it in on my own accord bc he deserves to get paid for coming out at 2 a.m. and diagnosing the issue with such competence and care! read more

I would highly recommend A Better Deal in Keller Texas. Andrew is the Best. We were conned by a previous Air Condition Company we used and Andrew came out at night and got us up and running. A Better Deal is Honest and has Integrity and in today's World, Integrity in Business can be hard to find. A Better Deal is the only Company I will now use for all my Heating and Air Needs. They care about their Costumers and are Honest. The prior company I gave my Business to lied to us about the Warranty and would not stand behind their product. Andrew came to Our Rescue and picked up and fixed were the other Company stuck us. He did not have to do that. God Bless Them. A Better Deal is Truly the Best. read more

Andrew at A Better Deal, in Keller, TX. He's honest and won't do more than necessary. I had the heating problem. Called Andrew, he came out on the coldest night of the year, told me the motherboard was bad, fixed it for $625 and I haven't had a problem since. Stay away from Berkeys. First time here, they tried to sell me an $8,000 hvac system. Charged me $200. Second time they came, they tried to sell me only a heating unit over $4,000, again charged me $200, 3rd time again charged $200. When I called Andrew, he was professional, no nonsense, efficient. I will use him again. He's been in business for a long time and has good references from other business clients. There are other businesses with this name in N. Texas, so be sure that you have the Keller location and Andrew as the technician. read more

About two weeks ago (the middle of August 2012) our A/C started making a noise. I turned it off, and called a A/C service to repair it. He was nice and was here about an hour. He repaired the A/C and left. The only thing about 10 days later it stop putting out cool air. Call them back about 8:00PM. They said they would send someone out between 8:00 & 11:00AM the next morning. After a sleepless night on the computer reading reviews I decided to try someone else. I found A Better Deal Heating & Air. They had good reviews so I call them. The man that answered the phone was understanding. When I asked when they could come out he said between 9:00 & 11:00AM. I called the other company and cancelled. The repaired man (Sammy) was here around 10:00 and finished about 30 minutes. It needed a part. The one thing that really impressed me about this repairman is that he explained step by step what he was doing and even show us the gauges, explaining them as he went. It made me feel better knowing what he did than just fixing it. Next time I need an A/C repaired... these guys will be the one's I call. read more

I have been using this company for years for both plumbing and a/c. They are professional, do good work and have good prices. They also stand behind their warranty. I had an a/c issue and they came out only 2 hours later on a Saturday night to fix it. No charge! read more

They came the next day and corrected the issue at no charge. Glad to see they stand by their work.

I called A Better Deal Heating & Air because the previous AC tech from another company failed to come out to fix the issue that they created the previous day. When I called A Better Deal I spoke to Angie who was very polite and professional throughout the call. She indicated that Tom would arrive around 12-2 in the morning. I told her that it was fine since no one else was picking up or was booked. Not even 30 minutes later Angie called back and said that she was able to up the time from 6:30-8:30. I told her that this was great. I was just about to book a hotel room for the night. Angie showed empathy and understood completely about the situation. Tom called me and gave me the heads up that he was on his way said that it would take him about 30 minutes. Tom was precise and arrived in 30 minutes! He greeted me said that he will check to see what's wrong with my unit and he did. The capacitor was broken and Tom was able to replace it. Tom did a fantastic job. He even checked my filters and educated me on how and when to replace the filters. He stated that within four hours the house will be blowing cold air throughout and it did! I am very thankful and pleased with the services from A Better Deal Heating & Air. They have a new customer now! I highly recommend this company! read more

When our food disposal quit working, I called A Better Deal and they sent someone out there the same day to look into it. Once the repairman came over, he took it apart and informed us that it would be cheaper to buy a new one than to repair it. In the back of my mind, I thought that I would have to go through hoops to get a new one, but instead I was truly surprised when he went straight to Home Depot shortly after and came back a half hour later and installed a brand new disposal that was actually better than what was there before! He gave us the receipt to hold onto and all we owed was the service call fee. The new disposal actually costed more than the year policy itself so I'd like to think I made the right choice by selecting this company. I was thoroughly surprised by how quick and easy it was to use my policy and am thoroughly satisfied with their service. I would honestly recommend them to others. read more

I've used A Better Deal several times in the last couple of years with three A/C units in the house. Andrew has shown up at 2am as well as 5pm, on Friday night and on Tuesday afternoon, and they never charge a premium despite the time or day of the week. They typically arrive quickly after I call (took less than 20 minutes this last time on a Friday night while we were having a party) and I've always received very honest work and excellent pricing. They have checked into our original manufacturer warranties and have used them whenever possible. They do my annual maintenance and they charge about a third of what other A/C companies in the area charge per unit. I cannot say enough good things about Andrew and A Better Deal. They answer the phone 24 hours a day too. I highly recommend this company! read more

A Better Deal is awesome. I pay for maintenance every 6 months and get a lifetime warranty on my HVAC system. Had an issue tonight at 11pm and Andrew showed up at 1am and quickly fixed the issue. Nice that I can sleep in a cool house rather than sweating it out until the next day! Not too many companies truly stand behind their word. Thanks Andrew and A Better Deal! read more

We have used a better deal at multiple houses over the last 7 years. They always do an excellent job, their technicians are professional and knowledgeable and they come anytime night or day without charging extra. I highly recommend a better deal. We've had years of great service! read more

Our upstairs A/C was blowing hot air, so I found an AC contractor through one of the popular online service-matching portals. The company was prompt to send a technician to assess the problem. After an hour of diagnosis, the technician informed me that the compressor for the unit has burned out and I need to replace it. The company said they can offer me a great deal to replace the whole condenser unit with a brand new one. I was not convinced by the assessment and wanted to get a second opinion. One of my friends (and neighbor) recommended "A Better Deal" and I called them up for help. Andrew visited at the scheduled time and found that the refrigerant was low and there was a blockage in the tube resulting in the air not getting cooled. He replaced the refrigerant dryer/filter and the problem was fixed. He charged me a reasonable fee for the refrigerant and the repair that was a fraction of the price quoted by the previous company. I am very satisfied by the excellent diagnosis and service provided by Andrew, as honesty is the key in doing business and building client relationship. Glad I found "A Better Deal". read more

This is an actual customers experience -First off I called another company (Airco) to have someone come out due to water all beneath by A/C and the Airco Air Conditioner man came out and said you need to call a plumber, then he said my charge is 119.00 service fee for nothing. I found A Better Deal Plumbing whom gave me the quote for 90.00 over the phone. I let them know I had Airco come out and they recommended the problem required a plumber, please note water was abundant. Andrew came out at 2 am that same evening or the next morning and he worked to clear the air conditioner lines. He was not able to clear the lines, he said someone would have to come out in the next morning. I originally called A Better Deal for a plumber so I was confused when Andrew kept saying he was an A/C man, because I called a plumber. Paul comes out the next morning, he takes the top off a pipe in the foundation and states it is all mud (confusion for me) I asked what that meant and he goes on to say to resolve my issue the foundation must be cut out and the old iron P trap must be removed and replaced with PVC. He says they have to break through my foundation to find out where he can finally find the main sewer line. He tells me my hallway wood floor must be cut through in a large area so they can get to the P TRAP, so now I will need to redo my wood floors on top of the 3600.00 price tag he quoted to replace my old pipes. I asked if that was the best he could do to resolve my issue and he confirmed this was the only solution and it was a big job and he had to pay the workers that would essentially come in and destroy my floor to fix the PTRAP. I will now need to add more cost $$$$ to fix my hard wood floors. I told him I would let them know if I wanted to have them complete the work. He then said my bill is $150.00. I told him that was not what I was quoted when I called and they had not fixed anything, he said "lady we have been out here twice. Remember all you consumers I am now at a point I have spent a total of $269.00 and still have no solution, Here are my thoughts; why did I get a air conditioner guy when I called for a plumber in the first place? Now I am paying more than A Better Deal Plumbing quoted when I contacted them in the beginning. Now it is on them they sent wrong service man. I paid the fee, my house was water logged and hot, so I did not think this through at the time. I will alert BBB as to my experience, just like I am telling you so when we consumers are trying to find a honest company and just want to be dealt with fairly, there will be honest reviews from actual customers posted for us to make an informed decision and find a good company. The next day Andrew the AC guy calls me back and says they can offer me other less expensive options (pump and copper pipes in the ceiling) that will solve all my problems for $600.00 and when I told him about another companies offered solution options for the same pricing, he says he would need to come out to see if it was an something they could do, as he never thought of that option. I said I am already out 150.00 with A Better Deal Plumbing and he didn't seem to believe me when I told him Paul had charged me that much; Andrew told me he would call me back. He calls me back after he verifies the outrageous service fee (remember it is well over what was quoted when I called them to ask their fee for coming out). Joe Public - please don't be as ridiculous as I was and pay a higher price than what was quoted - that is on me. I will never allow that to happen again. Remember when you have water everywhere and no air you don't always think in the moment. Now Andrew says we will do it for a total cost of 450.00 and that is the total after they give me back the 150 I already paid. Boy I hate to lose 150, but it seems like I may need to cut my loss at this point and use another business. This all sounds so shady, A Better Deal Plumbing would have torn up my foundation and my wood floors no regard to all the cost of repairing my home overall. Andrew said ' well I just never looked to see that was a bathroom directly behind that wall." I THOUGHT these service folks were experts in their field. This experience has caused me to choose the other Plumbing company that offered me options. The other company looked at what was behind the wall before doing demolition on my home. I will rate the other Plumbing company once the work is completed tomorrow. Hopefully they will get five stars for their ability to offer alternative non invasive options. I have to tell you to think twice, even three times before selecting this company. A note on Andrew, he seemed nice, what he essentially had a part in my situation was not nice in the overall outcome. When the water line breaks be prepared and research for the right business to do business with. Start looking now so you will know who is your best first call with a positive outcome. This was a lesson learned. read more

We started using ABD about 10 years ago and they always did a great job keeping us running. Our house had a very small unit that was not efficient (builder grade) and when it finally bit the dust, they brought out an outside loaner unit at no charge while we waited for the new Lennox heat pump system to come in. They went above an beyond to install the new unit properly and their lifetime warranty is 2nd to none. Andrew is serious about his business and in all these years, he's been on and available to answer any of our questions. The new unit has been awesome and our bills are 70% lower than before. Bottom line, they'll take care of you and stand behind you all the way. You can't ask for better service than that. Thanks Andrew! read more

Well......this company came to me via a referral from my ReMax agent. She is very sorry for what happened (her referring them to me in the first place)......but mentioned that my problem pales in comparison to "other mishaps" with clients of hers who have used A Better Deal in the very recent past. I do not mind paying for the expertise and efficiency on a household job....but when I feel like a $30 part from Home Depot and a 15 minute job on an outdoor faucet should have cost maybe $150 on the high side...and I get charged $297....that's just not right....and I feel that I got "my face ripped off." I will not mention what my agent told me about some of the other unprofessional service problems this company is in the middle of......suffice it to say....they are not in good standing right now with Remax. Oh well....from my little corner of discontent....I do not recommend them.....for anything...heating....AC...and most of all plumbing.....unless you have money to burn. read more

A Better Deal A/C came out to my home to fix a TXV issue that another company told me was not fixable and would cost nearly $3K. A Better Deal A/C arrived just hours after my initial call and the TXV was fixed in just a couple of days. Company was prompt and handled issue without much problem for a first time caller customer. Excellent! read more

AC went out last night. Called at 7 am and they had someone here in 30min. Fixed and was no charge since i have the twice annual inspection from them. Been using them for 7 years read more

Unbelievable service! On the hottest day of the year in Dallas (103 degrees) my A/C went out at my home at 11:00 pm. At 3:00 am, A Better Deal came to my house, and within 30 minutes had fixed my A/C - and at a very reasonable price! I can't express how incredible the service was from this company. Andrew was amazing! Thank you for fixing my A/C read more

I have no personal experience with this company for their services; however I can tell you that I have been trying to remedy a child support issue since September 2012 with no luck. In September 2012 A Better Deal Plumbing presented an Insufficient Funds Check to the Texas Attorney Generals office. They have since been told on multiple occasions by the OAG that they MUST remit payment via certified funds. Kenlyn, the office manager and owners wife, complied once, sending a lump sum payment for 8 of the weeks owed to the OAG on 11/30/2012. This was the last date that they could remit certified funds prior to the OAG taking further action. Since that point the funds continue to be sent in via check rather than certified funds as the OAG has instructed. Due to the NSF check presented in September all checks will continue to be returned to A Better Deal Plumbing. End result I am stuck between an OAG policy and an employer who complies only long enough to not be penalized further by the OAG. If their back office is anything like their service buyer beware! read more