I usually don't like to write reviews unless it's an extraordinarily great experience or extremely poor one. This review is the latter.
We wanted to grab a quick bite on the way home after a long commute so I decided to try this new restaurant. It is located near a small intersection with mostly street parkings. There's a small parking lot with 4 cars slot next to it but I didn't get a chance to check if it belongs to the restaurant.
Atmosphere: 3 Very limited decor and bare minimal table setting.
Service :0 Their only waitress is serious lacking training and had very bad attitude. When we're arrived, it already passed lunch rush hour. They have 7 booths and 4 small tables. We were asked to be seated in one of the small tables which was extremely small and wobbly. The worst is that it was right in the middle of the hallway. There's one booth was vacant and I requested to sit there. The waitress was very reluctant and kept saying if there's a party of 4 coming, they have to merge tables. I told her it's late for lunch and there were couple of tables were finishing up. It shouldn't be a problem. Our nightmare started from there. After we were seated, she didn't come to clean the table. I was in rush so after 5 min of waiting I wiped it with napkins. I called her over after I saw she started to take orders from a table coming way after us. I told her we were in rush and I would appreciate that she could bring the food out quickly. I order one pork burger, one bowl of pork noodle soup and a bowl of Biang Biang noodle. All of them shouldn't take more than 10 min to make. The burger was brought up pretty quickly by another person. Then we started the long wait. After the next table after ours started to eat for a while, our first noodle soup came, with a SPOON. Then I realized that she didn't set up our table. I had to go to the counter to request for plates and chopsticks for the noodle. My child started to eat while I waited for mine. It took 25 min after we ordered and the next table after we came already finished their food, my dish was still not up. I end up going to the counter again.The cashier apologized and questioned the waitress. She immediately took a bowl out and ask if it's mine. Apparently, she just kept my dish there.
Since I spent so much time waiting to be served, I asked about WiIFI password because there's no cellular signal in the restaurant. She quickly said it's our phones number and just left. None of the phone numbers on their brochure works. By then I already gave up on getting anything from this awful waitress and just can't wait to finish and get going.
Food: 2
The pork burger was mushy inside and tasted bland. We each had one bite and that's it. The pork noodle soup was displayed to be none spicy on the menu and I double confirmed it with the waitress. It turned up with red chili peppers in it and the broth was mild spicy. I questioned about this later with the cashier who seems to be a little friendlier than this waitress. She told me the soup should not be spicy and the chili pepper was just used to make the broth. I don't know how this logic works. The noodle was way over cooked. The Long waited Biang Biang noodle was so-so with way too much garlic. It was also over cooked.
Another thing I wanted to mention is that when we were ordering, I pointed to one of the pictures asking the waitress what the dish was . She responded, " don't look at the picture, it doesn't match the food ". I said, "I know there might be discrepancies between the menu pictures and the food, but I am curious to know what dish it is ". She responded "don't bother, it's irrelevant." So, make sure you don't use the menu literally if you still want to try this restaurant.Just use your imagination to order your food. read more