I always have a great experience with this company. David and Kassandra are reliable, friendly, and professional from start to finish. David always makes sure I understand the issue clearly, and that I know what he's doing and why. It's so refreshing to work with people that are both knowledgeable and courteous. I highly recommend them! read more

Pricing for parts is quite expensive. Capacitors listed as $20 on Amazon are $300 on his menu Good service though read more

I am updating my review because I'm just so happy with this company. My mother-in-law's AC went out on the weekend, because of course that's when it goes out. I told her to call AC Solutions because they are such a helpful company. They've fixed and replaced AC units for other members of my family for years. David, the owner, was here the next day in the blazing heat. He was thorough, and got to the bottom of what was wrong. My mother-in-law's exact words were, "He laid his hands on the unit and it started back up!" He was honest and told her that her unit is 30 years old and would likely need to be replaced soon. When it does, we will definitely be calling again. David's work is high quality and I recommend his company to anyone who asks. read more

The owner of this company came to my house 2 years go to fix a vibration on the fan of my ac and charged me $300. It didn't really change much in vibration, I just let it go. Two days ago the unit was shaking so loud I thought there was a storm outside. I called the owner of this company and he came out. He said the cover needed to be replaced and the freon was low. It was under warrantee, but he could not get the manfacturer to locate it. I said fine. I brought Chas Roberts out and for 85 dollars he fixed the problem in 5 minutes and said my freon was full. This is the most dishonest company you can go with. Straight up lying huslter. Do not use this company. read more

Our AC broke friday morning. The first person we had coming to fix it canceled on us. I called AC Solutions at 3 pm friday afternoon and was given an appointment for between 4pm & 8pm. Michael called me at 7:30 and told me he was on his way and that he would be here in half an hour. He arrived when he said he would. He did some diagnostics testing to see what the problem was. He came back told us what the problem was and what it was going to cost to fix. They had all the parts they needed with them and had our Ac back up and running within an hour. The Ac is quieter than it was before and I swear the air is also colder than before, even though my husband says it's not..lol Micheal was very nice and professional and they got the work done as fast as possible since we were in the middle of Aug in Az! read more

For someone as a mechanically disinterested as myself AC Solutions is the perfect company. Dave is more than willing to explain the "why" behind what he is doing in great detail. A truly ethical family run business with long-term client satisfaction always on the front of their mind. I am quite fortunate to have found them and fully intend to give them my AC business in the future. read more

Called these people to come out & do a routine maintenance on my air unit last week. They asked if I had an issue & I said no, but it's been a couple of years & I think it's probably time to service the unit, since it's so hot here in AZ & A/C units really get a workout here. The receptionist or whoever said they usually do tune ups in the early spring- it's now early June- I told her I still wanted one, June or not. They have a $29 special offer on their website for a 15 pt tune up that is good through JULY 1st, 2013. I told her I wanted that $29 service. She finally put me down for an appt for the following week. The day of the appt I had a block of time from 11 to 3 pm. At 2:30 pm no one had showed up so I called them. I gave the receptionist my name and asked if the tech was still going to make it out. She put me on hold and then some man got on the phone identifying himself as the owner. He claimed he had called me early in the morning and left a message that a tech would be at my house at 11 am. I told him I NEVER got a phone message and no one had showed up to my house. He insisted he had called and left a message, well, I never got a message- no one called my house that day and again, no one showed up. Instead of rescheduling the appointment, the man basically said that since I had missed my appointment I was out of luck. I asked him what he meant, he wouldn't reschedule the appointment for me? He stated that as of 'today, they weren't taking any more AC tune up appointments as it's too late in the year and I missed out.' I said, 'so you won't reschedule me an appointment for this service tomorrow or the next day?' He said, 'No, they were 'done' with tune ups.' I said to him, 'you must be kidding? You have an online coupon that offers a $29 tune up service until JULY 1st!!' He stated that they were going to pull that promotion offline. Well today, that promotion is still online! OMG I can't believe a business owner would have the audacity to tell a customer that!!!!! I'm a paying customer- who says you can't get your AC checked out in June???? Too late in the year? Apparently AC Solutions does. I'm very disappointed that someone would do business this way. Very disrespectful and downright crappy- it just seems like they don't want to mess with small jobs for $29. Well, my advice is DON'T OFFER $29 SPECIALS then. I wasted my whole day waiting for these people- and apparently if I hadn't called them I'd still be sitting and wondering and waiting. read more

The 18.00 service call is 18.00 plus 60.00. They are fast to get to you. I will look for another company first next time. The parts cost under 200.00 the time in and out 1 hour the cost to me over 900.00. I feel trilogy and the vilages can do better read more

DO NOT CALL THIS CON ARTIST!!! We had the owner come out to our home to evaluate an issue with our AC not blowing cold. He diagnosed the problem in minutes as needing a new capacitor and installed a new one in under 15 minutes. Then he asked for $300 for the repair. When we asked for a breakdown in cost he told us the part was $80 and the rest was the install/service fee. We told him to just remove the part and we'd find a more fair price elsewhere. He then charged a $17.95 service fee and $60 for the less than hour of time he had spent trying to rip us off. So clearly he feels his time is worth $60/hr which is fair for a licensed professional but if you add $80 for the part, $17.95 for the service fee and $60 for the hour of time you don't get $300! Plus the $300 was with the supposed $50 off coupon he advertised online!!! We called around and got several quotes over the phone for a capacitor and installation on a weekend for half of what he wanted with the same 5-year guarantee he was touting as the value in his service. Ultimately the next day we purchased the part at a local vendor in town (on a Saturday morning) for $50 total and installed it ourselves in 15 minutes. Works great! No need to be ripped off to stay cool in AZ. I guess when you live in a nice home in Arrowhead Ranch, it's an open invitation for unethical companies to try to gouge you when the heat wave begins. Don't be a victim! There are better alternatives out there! read more

I've never bothered to take the time to try to write a review of a business before, but A/C Solutions on Buckskin Trail treated me SO poorly that I feel compelled. And, remember, for every person who takes the time to write a review I think there is market research that says something like 2 dozen others feel the same way and didn't bother to take the time. Their website makes them sound nice and initially they seem okay, but it quickly becomes clear that their friendliness is totally fake. That kind of fakey fake that makes you sick...like they are so tired of people they should really get into a business that doesn't require they work with the public. Oh, and you'll sit on hold forever. I'll admit I had a bad day (working the weekends on top of the week and on top of the A/C breaking my uncle died that day), so I was not at my best, but these people have NO interpersonal skills beside the fake initial bit. Then they turn rude. Part of their fakeness is asking you questions that only other A/c mechanics would know. Like have you checked your condenser pump, or whatever...like I'm supposed to know what that is. Then when you point that out, they make you feel like *#($@ for not knowing and for pointing it out to them. They they try to "guilt" you by saying "Well, Ma'am we were JUST trying to save you money." So I ask for them to tell me how to find the thing they want me to check and they say "Listen we have dozens of calls on hold so we can't help you with that." So what is it?! They have time to ask you impossible questions and argue with you but not time to tell you how to find the item or call when they are running late? Then they tell you a time range but then do NOT arrive during the time range nor do they call to tell you that they are running late. So I waited 15 minutes after the END of the range they promised to be there and called. And "Cassandra" acts like it is a big hassle for her to check the records and can't take good natured ribbing or upset customers...Like "Can I put you on hold?" "You really leave me no choice...I've been on hold all day and especially the past 4 hours waiting for you." "Well we tried to help you earlier on the phone and you bit his head off, didn't you!?" REALLY? With that attitude I'm supposed to trust you, your family business (yeah, with family like that who needs enemies?) with my equipment if you are talking smack about customers behind their back? Really, Brian (I think it was), you need a little thicker skin if you're going to make it in this world. With no hint of "sorry we didn't show up or call"--with that attitude these people showed it makes you question their ENTIRE team & wonder about how their parents raised such rude & short-sighted children. Or how they stay in business. Just a bad day? Family stress? Anyway, with such attitudes & business practices (talking about customers, being judgmental instead of understanding, forgiving, or apologetic), it makes you wonder if they'd be the kind of business that didn't bother to show or call on purpose ("We'll show them, let them suffer"). They seem into making more trouble for you and being in the power position instead of being solution-oriented...so people like that make you wonder if their techs are the kind to claim a problem is there that is not (or plant a problem?) just to get a bigger sale or get even with you for being "rude" to them. She never did tell me why they didn't arrive during the window they promised, or did not have the courtesy to call to say they couldn't make it until later or the next day. She just whined and blamed ME. It'd have been MUCH faster & better had she just answered the question. Simple as that. I told them I'd get help elsewhere. There are 100s of A/c businesses in town. I'd have called one of the 2 I'd used before (both fine!) but they don't do weekends. Well, I'll suffer in the heat before I'd call A-C solutions again. I'll call one of the OTHER places and wait since those places know what customer service is and can put up with a stress-filled comment and help DIFFUSE stress, not add to it. Personally, I wouldn't trust positive testimonials on the AC Solutions website...they are probably friends, paid, or just got lucky. I haven't decided whether to file a BBB complaint. I'm not sure I can b/c no money changed hands, and, either way, I'm not sure I want to waste any more time on these people beyond making this attempt to warn people. I hope at least a few people read this and spread the word. I'll be telling everyone I know (verbally at least!) to avoid them like the plague. I strongly recommend that you do not take a chance on them. Maybe someone on their team is okay, but I still wouldn't take the risk. If they want to survive in this economy, they should be nicer. If some A/c biz has to fail, I hope it is theirs not some other nice person's company. No matter how low their service call fee is and any promises to waive it, go elsewhere. read more

My ac went out at 3am. I called A/C solutions at 6am, and my ac was repaired and running by 1pm. I could not ask for better service and professionalism. Deborah B. read more

I'm not one to write reviews all the time, but this experience with AC Solutions warrants it. One word...Awesome! One of my A/C units went down yesterday after 120 degree day. I live in Vistancia. Our community's public Facebook page recommended AC Solutions. I call them at 10:00PM and by around 5:30AM my unit was being serviced. Turned out my fan motor finally gave out on the 14-year old unit. The owner of the company, the gentleman who ultimately repaired the unit, explained fully what took place and what it would take to repair the system. Was it expensive, yes! Did the owner of the company explain why it is so expensive; YES! Nothing in life is cheap especially AC units and their repair. By seeing the truck he drove up in, a mobile workshop, the great customer service i received from the start and the organization's professionalism didn't make me think twice about the cost associated with the repair. In fact knowing the A/C unit next to the one being repaired was the same age, and probably works harder than the unit being repaired, I had them replace the fan motor on that unit as well. 5-Years on parts and labor give me peace of mind. read more